Home Blog Page 719

Retailers and Landlords in Canada Ask for Tax Refund to Attract International Tourists [Interview]

Image: West Edmonton Mall

An alliance of economic stakeholders is calling for the implementation and return of a Visitor Tax Refund program to stimulate the Canadian economy.

The alliance includes Aldo Group Inc., Birks Group Inc., Harry Rosen Inc., Hudson’s Bay Company, Cadillac Fairview Corporation Limited, Quadreal Property Group, the Retail Council of Canada, Global Blue Group and Triple Five.

“The international context and the closing of borders have exacerbated an already serious issue of declining tourist spending in Canada. Every opportunity must be taken to stimulate the Canadian economy. This program would greatly benefit the tourism sector, retailers, and the Canadian economy in general, as it faces unprecedented economic challenges,” said Jean-Christophe Bedos, President and CEO of Birks.

“We are convinced that implementation of a Visitor Tax Refund program must be part of a series of actions by the government to ensure a strong economic recovery and position Canada as a global shopping destination and would substantially benefit the Canadian economy more broadly.”

Maison Birks (620 Saint-Catherine St W, Montreal) Image: Dustin Fuhs

The alliance submitted on July 20 its brief to the Minister of Tourism and Associate Minister of Finance, Randy Boissonnault, as part of the consultations of the federal government’s Tourism Growth Strategy. 

The implementation of this measure is intended to ensure an economic recovery in the tourism sector, which has been greatly affected by the global situation of the last few years, said the alliance.

“The pandemic has affected many industries, including tourism, hospitality, and retail. The program proposed would allow international shoppers to reclaim the Goods and Services Tax (GST) and provincial sales tax on their purchases. The Alliance strongly believes this would boost both the number of visitors to Canada and the amount of money spent by those visitors.

An ongoing decline in per-capita tourist spending had already been observed, beginning in 2007, when the Government of Canada canceled the previous visitor rebate program,” said the alliance.

“A five per cent decline in this sector over the past seven years was a marked contrast to competing jurisdictions, such as the European Union, United Kingdom, or Japan, which has seen a 23 per cent increase in spending since its program was implemented in 2012. While the objective of the program is to ensure neutrality of tax treatment between tourist spending on exported goods and other exports, a VTR would enhance the international competitiveness of the tourism sector and domestic retailers, while increasing our country’s retail sales and exports, resulting in increased tourism shopping yield and a range of macroeconomic benefits.”

Image: Toronto Pearson Facebook

Just recently, the federal government dropped all COVID travel restrictions.

Bedos said that back in the Spring earlier this year the Tourism Minister invited the industry to contribute and make proposals about tourism in Canada. 

“We had started working on analyzing with the Retail Council of Canada what difference it would make to reintroduce the Visitor Tax Refund. But when Mr. Boissonnault invited contributions to re-launch the tourism industry in Canada, post-pandemic, we felt that this was time to make a serious, well-documented proposal because we strongly believe, based on experience, that in many, many other countries that the Visitor Tax Refund makes a big difference in terms of number of visitors and in terms of how much visitors spend and how much revenue it brings to the economy,” he said.

“For Canada to emerge as a destination for true international tourists, Canada needs to step up to the best international standards and when you look at how much tourism represents in terms of percentage of GDP in Canada it’s less than two per cent. But in countries in Europe like France, Italy and Spain, it’s in the area of eight per cent and this is very much due to how the country has organized the strategy to attract tourists and the Visitor Tax Refund is part of that strategy.”

Hudson’s Bay Queen Street (Image: Dustin Fuhs)

Bedos said the recent lifting of COVID restrictions in travel will have a very strong impact on the tourism industry in Canada.

“You need incentives not deterrents to attract people. A lot of people have a choice to decide which country they are going to visit. If we make it difficult or not very attractive for international travelers to come to Canada then they go somewhere else,” he said.

“And let me tell you, we have observed, and analyzed the data, since Canada dropped the Visitor Tax Refund, previous (system), that wasn’t very productive and expensive to manage for the government. The government dropped the program in 2007. Since 2007, the spend per capita for tourists has dropped year in, year out. Forget about COVID years. Of course, they were exceptions but over 15 years, every year the spend per capita has dropped between five and seven per cent. We need to bring that back up because countries like Japan, for example, or every other country of the OECD who have a Visitor Tax Refund program has seen spend per capita, how much each tourist spends when they visit, they have seen that number increase every year.

YVR Airport (Image: YVR)

“So there’s a very big missed opportunity for Canada and the economy. We estimate that actually this would represent about $1 billion of revenue for Canada which is missed because we don’t have a Visitor Tax Refund system.”

According to Statistics Canada, tourism spending in Canada grew 19.8 per cent in the second quarter, a fifth consecutive quarterly increase. Tourism gross domestic product (GDP) (+20.4 per cent) and jobs attributable to tourism (+11.2 per cent) also rose in the second quarter.

The federal agency said travel restrictions impacting tourism activities during the first quarter of 2022 were eased effective February 28, allowing the tourism sector to continue its recovery in the second quarter. More visitors from outside of Canada were admitted, and passenger air travel expanded services. With this most recent increase, tourism spending in the second quarter was 21.7 per cent lower than the pre-COVID-19-pandemic levels of the fourth quarter of 2019, added StatsCan.

Decathlon to Open 1st University Store Location in Quebec City [Photos/Interview]

Decathlon at Laval University (Image: Decathlon Canada)

For Decathlon Canada, the globally-renowned sports retailer, it’s been a few months of non-stop big news announcements.

First, it opened a new City concept store, at Toronto’s Union Station, on September 1.

It also announced in August that it will be added to Marché Central in the Summer of 2023, one of Canada’s top performing power centres and Montreal’s premier value shopping destination. 

And now, the giant retailer plans to open its second store in Quebec City on October 16. It will be the company’s 13th store in Canada and will be located at Laval University.

Decathlon City Union Station (Image: Dustin Fuhs)

The company also has plans to open a bigger store in the Scarborough Town Centre by mid next year. 

Romain Berquand, store leader in Quebec City, said the new concept store at Laval University gives it access to 55,000 students on campus and is more accessible by public transportation than its other store in the Quebec capital.

Romain Berquand

“For the minds of the people who live in Quebec City, Université Laval represents sports excellence. With the store we’re going to open, it’s going to be like a presentation of the product. And we want to offer the opportunity for people to try and learn about the products” he said.

“It’s going to be a little store. I think 4,700 square feet and we’re going to offer a lot of accessories. We want to help people practice sports in the sports installation of the university. With all that, we want to offer the possibility to everyone to test the products in place in the sports installation before having the chance to buy.

“We want to make people understand that price is not always a condition to have quality sports products. We will have a lot of items that will be on display so people can come, touch, try and learn about the products from our teammates who know everything about the products as well.”

Decathlon Pop-up at STC (Image: Decathlon)

The retailer’s first store in Quebec City opened in September 2019. That store is a destination store in the city and outside the city’s core. 

“Some of the people know the brand Decathlon so we have a lot of customer visits,” said Berquand. 

The Laval University store is much smaller than a typical Decathlon store. For example, the other Quebec City store in Sainte-Foy is about 50,000 square feet.

Berquand said outdoor sports is very strong in Quebec City with people having a mindset to be healthy. And people would like to have good equipment to pursue their activities. That is helping people discover many different sports.

“Quebec is a big market and a big opportunity for Decathlon. I think Decathlon is a big opportunity for people who live in Quebec. Our first store is outside of the city and it’s not really accessible because we don’t have good public transportation to go there,” he said.

“So with the opening of this store more in the centre, in the university, a very people place, I think we can meet people there and make the sports even more accessible because the price is accessible, the place where the store is is accessible by public transportation.”

Decathlon City Union Station (Image: Dustin Fuhs)

Berquand said Decathlon wants to get people moving, not only those already passionate about sports, but those who are not passionate yet but they will discover the passion with accessible and quality items.

“Decathlon is a sports store, sure, but not only for people who already do sports. It’s also for people who want to discover sports or new sports,” he added.

Decathlon’s Union Station store is Canada’s first City concept store with about 3,500 square feet. 

Image: Decathlon Canada

Decathlon also has four large, full-concept stores in Ontario (Vaughan, Burlington, Brampton and Ottawa). 

Bjorn Bosmans, Ontario leader for Decathlon Canada, said the Union Station store “is a great way to introduce our brand to people who live, work or commute in the downtown core.” 

“We want to get Torontonians moving through this central hub acting as a point of connection, a place for events, and see where this experience can take them,” said Bosmans. “Union Station provides us with the perfect access point for our new City store experience, and we look forward to meeting people and bringing the community together to stay active, uniting under the banner of sports.”

The Decathlon store to open in the Summer of 2023 at Marché Central will be 35,000 square feet and join a Walmart Canada Supercentre in the shopping venue’s sixth retail phase. For Decathlon, it will be the retailer’s fifth location in Montreal.

“We are so excited to be opening a new store in the commercial hub of Marché Central,” said Marion Nadeau, Regional Director of Quebec, Décathlon Canada. “This location will provide those in the Greater Montreal area with even greater access to our quality, affordable sports gear, and equipment. We are eager to build lasting connections within the community and hope to share our love of sports and active living with everyone who enters the store.”

Hurricane Fiona Fallout Continues to Significantly Impact Atlantic Canada Retailers Following Pandemic Challenges [Feature Interview]

Image: NovaScotia.ca

It has been over a week since hurricane Fiona hit Atlantic Canada and there are still thousands of customers without power. As people are focused on individual recovery, the Canadian Federation of Independent Businesses have said businesses now have to face their reality and have a long way to go for recovery.

Fiona reached Atlantic Canada on September 23rd, causing power outages and damages throughout the East Coast – leaving homes and businesses without electricity for a few days or longer. Nova Scotia has also recently declared a state of emergency for some areas that were heavily impacted to help with clean up.

The CFIB has been around for 50 years in Canada, and it is the largest business group representing small businesses across the country. Louis-Philippe Gauthier, the Vice President in Atlantic Canada for the CFIB, has already seen the impact this storm has had for small businesses. The CFIB represents 95,000 businesses across Canada and 10,000 of those are in Atlantic Canada.

Businesses Still Not Fully Recovered from the Pandemic

Louis-Philippe Gauthier

“If you look at the state of businesses before Fiona hit, we still had 51 percent of our members not back to pre-pandemic levels, and we still have 65 percent of our members that have pandemic debts. So, for businesses right now, it would not have been a pleasant hit. Some businesses have closed for an additional week and after the last two and a half years, its hard for them and will not be an easy situation for businesses to find themselves in,” says Gauthier.

“With many businesses not having electricity, the impact was direct – the reality was they were just not able to operate,” says Gauthier. “Right now, I think 98 percent is fully plugged back in. Realistically, businesses finding themselves a long time without electricity has really hurt them and they are just losing revenue.”

Halifax Shopping Centre Closes and Gives Back to Community

The Halifax Shopping Centre is just one example of how the storm impacted businesses as it needed to close its doors for a day before the storm and two days afterwards due to safety and clean up.

Stephanie Schnare

“We ended up closing our doors for two days as well as before the storm to allow people to get home and to prepare. The Shopping Centre was without power for 24 hours and so during that time frame, we had our senior staff members remain onsite for security reasons and for monitoring the building overall,” says Stephanie Schnare, the Marketing Director of the Halifax Shopping Centre.

Schnare said after the hurricane, the team went outside to clean up and see if there were damages – which luckily, there were none to the mall. In addition, the mall brought in a beekeeper to check on the beehive that was brought into the Halifax Shopping Centre back in the Spring.

“Something new this year is we introduced a beehive to the shopping centre back in the Spring, so we had to have a beekeeper come in to make sure that the beehive was ready for the storm as well – which it did great, the bees weathered through it,” says Schnare.

Opening its Doors to the Community

Once The Halifax Shopping Centre opened again two days after the storm, they wanted to give back to the community by offering hot coffee and places where people could charge their phones.

“We were very lucky, I know a lot of individuals who received a significant amount of damage; however, in our area we did have some trees and debris with a lot of smaller branches. Our crew spent the day on Sunday cleaning up outside of the shopping centre but there was minimal impact to us which was a blessing,” says Schnare. “So, when we reopened on Monday, we were also able to provide some hot coffee to shoppers coming in who were still without power. Just little things to help and make a difference for people who are still without power and giving people the chance to charge their devices, access to Wi-Fi – we were just happy to be able to reopen so we could welcome members of the community in.”

The Halifax Shopping Centre also has partnered with the Red Cross to use social platforms to raise awareness of the fundraising effort so anyone who is willing to donate can to help those who were impacted by the storm. The fundraising is expanding to PEI and Newfoundland.

“Halifax is feeling a lot of community and a lot of compassion towards those who have been impacted right now. I think it is very telling of the East Coast that there were a lot of people offering other individuals without power a warm meal, hot coffee, a place to charge their phone, and to connect to Wi-Fi,” says Schnare.

Financial Help for Businesses

Image: Nova Scotia Power

Gauthier said the government has deployed the Disaster Support Program to help those impacted. In addition, the government will also be providing a wage top up to help with cash flow for businesses. This was announced for PEI and in Nova Scotia.

“In some cases, that will be very helpful, but for some – it just won’t be enough,” says Gauthier. “Businesses will of course have to apply for insurance, but what is covered and what won’t be is another conversation and it really depends on what businesses have under their insurances. So, for us, we are waiting a few weeks before surveying our members on how the process of the disaster support is going.”

It was also just announced that Justin Trudeau is offering a Hurricane Nova Scotia Recovery Fund which will be 300 million, it is unknown as of right now about how or when people can start receiving funds but will certainly help the community. In terms of businesses bouncing back from Fiona, it will take some time and Gauthier said it really depends on what their conditions were like before the storm.

“Business owners are a very resilient bunch. When you see these storms occur annually, not at this level, businesses just have to cope with it. What else could business owners do other than just get ready and make sure they are secured for the next one.”

These types of storms like Fiona are hitting Atlantic Canada harder every year, and experts believe it will be the new normal for Atlantic Canadians and businesses will just have to continue to adjust: “the best thing we can do right now is to support Atlantic Canada businesses, continue to shop local, and support small businesses.”

Related Retail Insider Articles

Video Interview: How Downtown Retail Is Doing in Canada In A Post-COVID World

Video Interview: How Downtown Retail Is Doing in Canada In A Post-COVID World

Michael Kehoe, Broker of Record, Fairfield Commercial Real Estate in Calgary, discusses the state of retail in the downtown cores of major cities in Canada.

Kehoe talks about what he is currently seeing in the retail sector, how the industry has responded to the pandemic, what to expect this holiday shopping season and what’s happening with an upcoming big consumer real estate conference in Toronto.

Youtube video

The Video Interview Series by Retail Insider is available on YouTube.

Connect with Mario Toneguzzi, a veteran of the media industry for more than 40 years and named in 2021 a Top Ten Business Journalist in the world and the only Canadian – to learn how you can tell your story, share your message and amplify it to a wide audience. He is Senior News Editor with Retail Insider and owner of Mario Toneguzzi Communications Inc. and can be reached at mdtoneguzzi@gmail.com.

Interviewed this episode:

Like, Share and Subscribe to Mario Toneguzzi on YouTube!

Follow Mario:

Also check out the other series offered by Retail Insider, including The Weekly podcast and The Interview Series, which are both available on Apple Podcasts, Stitcher, TuneIn, Google Podcasts, or through our dedicated RSS feed for Simplecast and other podcast players.

Follow Retail Insider:

Share your thoughts!

Calgary Co-Op to Redevelop One of its Oldest Stores into Mixed-Use Community [Interviews/Renderings]

Calgary Co-Op (Rendering: Royop Development Corporation)

One of the oldest Calgary Co-op stores, the second in the chain, is being transformed into a mixed-use community in partnership with Royop Development Corporation.

The local development company purchased the North Hill Co-op property site, along 16th Avenue NE, in September and will turn the property into a brand new Calgary Co-op grocery store, to replace the current 60-year-old supermarket, residential apartments, parkade, and two new commercial retail buildings.

Construction is set to begin in early 2023, first focused on a multi-storey mixed-use building with 180 residential apartments and townhomes with resort-like amenities such as an entertainment hub, sound stage, podcast studio, sports club, and culinary kitchen. The new building is expected to be ready for residents as early as autumn 2024. Below the residences will sit a 55,000-square-foot commercial level, featuring a new full-service Calgary Co-op grocery store, bank, and retail spaces. 

Jeremy Thal

Two additional commercial retail buildings will be constructed to house a Calgary Co-op Wine Spirits Beer, Calgary Co-op cannabis shop, car wash and gas bar, and other service-oriented businesses. The existing Calgary Co-op gas bar will remain on the site with a new car wash to be added during the project. To accommodate an influx in shoppers and residents, two levels of parkade will also be added to the site.

“We are grateful for the opportunity.  This is a true example of a mixed-use development that will breathe new life into 16th Avenue,” said Jeremy Thal, President and CEO, Royop Development Corporation. “We are excited to be leading the transformation of 16th Avenue North East. We are more than excited to deliver what will be Calgary’s best example of a mixed-use grocery store with Calgary Co-op.”

Calgary Co-Op (Rendering: Royop Development Corporation)

Jacob Weber, Senior Vice President – Development, for Royop, said the company, which has been around for 60 years, historically has created many retail community centres throughout Alberta and Western Canada – many of them focused on grocery stores.

“Over the past five years we’ve transitioned into a pure mixed-use developer both horizontal and vertical in constructing purpose-built rental apartments and grocery stores,” he said. “We have many long-standing relations with all the grocers across the country. Calgary Co-op is no exception. We’ve had a long-standing relationship in working with them.

“They had aspirations in redeveloping this site for a number of years and they just weren’t able to pull it off themselves. So they came out a few years ago looking for someone to help them do that. They contacted us because of the relationship we have and our reputation for being able to develop a grocery store in particular. We just started working together with them, taking a look at the site. It’s a 60-year-old food store there. It’s definitely ready for a refresh and we saw a great opportunity to work with Co-op as a partner, create a new community hub for Winston Heights and Tuxedo (neighbourhoods) and beyond.”

He said the City of Calgary has invested heavily over the last few years to create a new corridor along 16th Avenue. 

“There’s a lot of positive momentum towards revitalizing this corridor for the city and we looked at it as a great opportunity to spearhead that,” added Weber. “This really is a really good opportunity to create something special for the city and that’s a lot of what we do – creating those special community, focused centres around a food store.

“The residential units will be purpose-built residential apartments.  There is very little supply of purpose-built rental in the surrounding neighbourhoods and particularly of the first class style that will be constructed.  We see our project as adding a much needed and desired housing type to the community, with the bonus of being located directly above a brand new food store.”

During construction the current Calgary Co-op store will remain operational until the new and larger, more efficient store is opened, at which time the old location will be demolished to make room for other new buildings.

“We are pleased to enter into a long-term relationship with Royop on the sale and lease back of this property,” says Damon Tanzola, Vice President, Facilities Development and Real Estate for Calgary Co-op. “This transaction is part of our redevelopment strategy which enables us to invest back into our member-owned businesses, provide enhanced amenities to the community and support the continuing sustainability of Calgary Co-op.”

Damon Tanzola

Ken Keelor, CEO of Calgary Co-op, said the North Hill store has been around for a long time with a number of renovations over the years. 

“That neighbourhood is changing over and it’s time to build a new store. You can tweak it that much. I’m hoping as we do this it will transform the store. We always talk about the goal of delivering exceptional customer experience. It’s very hard to do that in a very old store.

Ken Keelor

“This will be new. It will be modern. It will be larger than the current store and it will feature products and services that we continue to curate for the neighbourhood. The site will now have Co-op Wines, Spirits and Beer. It will have Cannabis and of course the gas bar, carwash. So it will become a bit of a one-stop shop as well for customers.”

Keelor said the new store will be 42,000 square feet. The current store is in the mid 30,000 square feet range.

The grocery chain is also currently working on adding a residential component to its store in its Oakridge location in the south part of Calgary. Other company sites could in the future see residential space added.

Owned by members, Calgary Co-op is one of the largest retail co-operatives in North America. Locations in Calgary, Airdrie, Cochrane, High River, Okotoks, and Strathmore include food centres, pharmacies, gas stations, car washes, commercial cardlocks, home health care centres, wine, spirits, and beer locations, cannabis, Community Natural Food stores and Beacon Pharmacies. With over 400,000 members, 3,850 employees, assets of $627 million and annual sales of $1.2 billion, Calgary Co-op was recognized as one of Alberta’s Top 75 Employers of 2022.

The first store opened on November 15, 1956. North Hill Centre, Calgary Co-op’s second store, opened in 1960.

Royop Development Corporation is Western Canada’s premier mixed-use real estate developer. With nearly 60 years of experience the company   manages 75 properties and has over $1.3 billion in real estate under development. 

Lightspeed Acts as One-Stop Commerce Platform for Retailers

Image: Lightspeed

The retail landscape is changing at breakneck speed. Customers are setting the tone today, not retailers. To keep up, you need to be on top of your game to notice, understand and respond to rapidly changing consumer behaviour.

It’s also important to note that with the ecommerce revolution, retail is not just a store anymore. Retail is a relationship between the business and the customer. And if you want to succeed in this environment, you need to update and transform your customer engagement practices. 

It wouldn’t be inaccurate to say that retail has always been about the customer in some way. But exactly how you should be tracking and adjusting for customers has changed. 

Instead of conceptualizing retail as solely centered upon your physical location, you must shift your mindset so that your business is hinged on customer behavior and how you should be catering to it. 

For a good customer experience today, you need to offer:

  • Products they want
  • Knowledgeable employees
  • Technology that supports their needs

And as you build out the right processes, keep in mind that you need to go to the customer, not wait for them to come to you. Part of doing this means offering a seamless experience no matter where your customer is, be that in-store, ecommerce or social media. 

Image: Lightspeed

If you can’t track the changing ways customers shop—from online to off to both, to shifting payment preferences, to changing product tastes, to marketing responsiveness—you’ll find yourself behind the curve, reacting instead of proactively adapting.

That being said, data in and of itself isn’t enough if you can’t act on it in a timely manner. That’s why you also need tools that enable you to not only get to know your customers, but to actually serve them better. 

This is where Lightspeed comes in. 

Since 2005, Lightspeed, founded in Montreal, has been a valuable point-of-sale and ecommerce software provider that helps retailers understand and connect with the consumer of today. 

Lightspeed is more than a POS. It’s the center of a business, online and in store.

The one-stop commerce platform helps merchants simplify, scale and provide exceptional customer experiences. The cloud solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financing, and connection to supplier networks.

Image: Lightspeed Retail

Lightspeed’s notable products include Retail POS (for tracking data as sales are made), Advanced Analytics (for interpreting data through customizable reports), and Payments (an integrated system for taking digital and card payments faster).

As the future of retail is being in that relationship constantly with the consumer, tools like what Lightspeed offers are crucial. With Lightspeed, you can maintain and nurture that relationship by tracking, acting, and adjusting to what the consumer is doing. 

Take, for example, the age-old question of customer loyalty. You need a way to reinforce loyalty in an era of shifting customer tastes. 

Accomplishing this takes more than just a punch card they use in-store. It’s crucial that you be there for your customers across all channels as they shop.

What’s more, different customer segments have varying preferences when it comes to when they’d like to hear from you and what they want to experience. 

Image: Lightspeed

This is why you need to stay in tune to your customer’s behavior. For instance, if your customers shop more after being engaged on social media, you need to be able to offer rewards for interacting with your brand on social. If you have a high number of seasonal shoppers, you should connect to those shoppers and their unique needs directly.

This is a big ask, especially for small and medium size businesses. Retail giants can track minute changes in customer behavior, and smaller companies might feel like they are at a disadvantage if they’re not up to speed with the new tools they can use to track consumer spending.

If you are an SMB, you might feel discouraged—but you don’t have to be. The solutions you need to be successful are more affordable and accessible than you think. 

Lightspeed is the great equalizer. Some of retail’s biggest players invested millions to develop their own technologies. As a small or medium retailer, you don’t need all of that to level the playing field. Thanks to Lightspeed, you can easily access tools to help you compete.

Discover how Lightspeed can transform your business. 

*Partner content. To advertise with Retail Insider, email craig@retail-insider.com

Yorkdale Shopping Centre in Toronto Seeing More than a Dozen Global Brands Opening this Fall [Interview]

Yorkdale Shopping Centre (Image: Dustin Fuhs)

More than a dozen global brands are opening this fall at the Yorkdale Shopping Centre in Toronto necessitating a job fair to help staff all the new retailers and existing retailers in the mall. 

William Correia, Director of Yorkdale Shopping Centre, said 10 of the new stores have already opened and four or five will open in the near future.

William Correia

The new brands opening at Yorkdale this season include ACNE Studios, Diptyque, Allbirds, Emporio Armani, Ganni, TWG Tea, Mejuri (first shopping centre boutique), Fendi, Offline, Psycho Bunny, %Arabica, Vinfast, Café Landwer, Alo Yoga and Mango. BVLGARI, Cartier, Aritzia, OVO, Bath & Body Works and Browns Shoes are some of the expanded and renovated stores opening this season as well.  

“It’s exciting to see international brands continue to join Yorkdale’s world-class retail mix, giving Canadian and international customers one of the best shopping experiences possible,” said Correia. “The appetite for in-person shopping is incredibly strong. Existing brands are expanding the size of their stores and hosting more in-store events than ever before in response to consumer demand.

“In recent years we’ve offered a world-class retail mix here and I think that international brands, Canadian brands, just on the world stage, people are looking at Yorkdale now and we continue to increase the luxury offering that we have. So it truly is the centre of style when you look at shopping centres and I think that’s why a lot of these brands are looking to be part of the Yorkdale family.

“It really is a unique and brilliant place to shop.”

Mejuri at Yorkdale Shopping Centre (Image: Mejuri)
Future Cafe Landwer at Yorkdale Shopping Centre (Photo: Dustin Fuhs)

The shopping centre has about 270 stores.

“We’ve seen this happen prior to the pandemic. With first-to-market brands and luxury brands added to our retail mix, it really creates for a unique shopping environment. I think that our retailers will all benefit from 10 or 14 new retailers coming into the mix,” explained Correia. “It creates some excitement. It creates some additional traffic. And that’s going to translate into increased sales not only for these new tenants but for some of the existing retailers we also have.”

Correia said beyond this fall the shopping centre continues to discuss opportunities with other retailers with more deals coming in the next 12 to 18 months with new additions and first-to-market brands.

“Some retailers the Centre has not had here before,” he said. “I think you will continue to see this trend over the next year or two and it’s going to be quite exciting to see different areas of the shopping centre have a new retailer mix. It’s going to be quite exciting for everyone.

“A lot of people thought your bricks and mortar shopping was going to suffer and I think we’ve experienced the opposite of that since the pandemic. The traffic is coming back up. We’re almost to where we were prior to the pandemic which is fabulous. Sales are increasing for a lot of our retailers and overall in the shopping centre.

“The general public is just ready to get back and to go and to enjoy the shopping experience. And I think that shopping experience is something that people miss and that people want to have in their lives again. We’re expecting for the holiday season to be very, very successful – as a matter of fact, the most successful we’ve ever had. That’s just because of all the excitement we’ve seen so far with these new retailers, the traffic trends. I think people are ready to get back and experience a shopping centre like Yorkdale and everything it has to offer.’

Ganni, Thom Browne and Aesop at Yorkdale Shopping Centre (Image: Dustin Fuhs)
Future Psycho Bunny Flagship at Yorkdale Shopping Centre (Image: Dustin Fuhs)

Correia said Yorkdale will be holding a hiring event Thursday October 6. It provides retailers the opportunity to meet applicants face to face and the applicants can meet up to 35 retailers that are looking for staff.

Participating retailers include:  

  • Sport Chek 
  • Maison Birks 
  • Honey 
  • Lululemon 
  • Ugg  
  • Sephora 
  • Athleta 
  • Pottery Barn 
  • Alo Yoga 
  • American Eagle 
  • Nespresso 
  • Versace 
  • Sporting Life 
  • Banana Republic 
  • Psycho Bunny 
  • Aburi Tora 
  • Yorkdale Guest Experience 

Retailers are looking to fill part-time, full-time, permanent and seasonal positions. Interested jobseekers can visit Yorkdale.com for more information. 

Yorkdale is Canada’s leading retail destination, named the country’s most successful shopping centre four consecutive years by the Retail Council of Canada Shopping Centre Study (authored by Retail Insider’s Craig Patterson). Yorkdale is managed and owned by Oxford Properties Group and co-owned by AIMCo. It is the first shopping centre of its size in North America to achieve LEED Gold Level Certification. Yorkdale is located at 3401 Dufferin Street, off Allen Road, near the 401.

Warby Parker to Open at CF Toronto Eaton Centre in Downtown Toronto

Future Warby Parker at CF Toronto Eaton Centre (Image: Dustin Fuhs)

NYC-based eyewear brand Warby Parker is set to open its fifth Canadian store this year at the CF Toronto Eaton Centre in downtown Toronto.

The store will span 1,493 square feet on the third floor in a space recently housing a pop-up for The Latest Scoop and prior to that, True Religion Jeans.

The expansion of Warby Parker has been taking place over the past several years — the retailer’s first Canadian store opened in August 2016 on Queen Street in Toronto and the brand has since expanded to Yorkdale in Toronto and Square One in Mississauga, as well as a location on West 4th Avenue in Vancouver.

Warby Parker is a value-priced prescription eyewear retailer that was founded in 2010 as a direct-to-consumer online retailer and moved to physical brick-and-mortar storefronts.

Warby Parker will be competing with a number of eyewear companies within the CF Toronto Eaton Centre, which includes Bailey Nelson, BonLook, Lenscrafters and Zeiss Vision Centre by Leon.

Future Warby Parker at CF Toronto Eaton Centre

Retail Insider has been covering the brand’s Canadian expansion since 2016.