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Mejuri Opens 1st Mall Location at Toronto’s Yorkdale, with Plans to Triple Store Count by the End of the Year [Interview]

Mejuri at Yorkdale Shopping Centre (Image: Mejuri)

Mejuri, the category defining fine-jewelry brand, has opened its second store in Toronto and its first enclosed mall location at the Yorkdale Shopping Centre.

“This will be Mejuri’s very first enclosed mall location, which is very exciting. We chose Yorkdale as it is one of the top performing malls globally, and home to an array of luxury brands. With our highly-engaged community, especially in our homebase of Toronto, Yorkdale offers our community a second retail option in the market. Yorkdale’s doesn’t only have a strong draw within the Greater Toronto Area but also internationally,” said Majed Masad, Co-founder and President of Mejuri.

Majed Masad
Majed Masad

“This store is also the first representation of our new design vision and direction for Mejuri – a bolder, playful and artful take while creating a localized experience. In addition to new custom fixtures and materials, the store is designed to create an approachable in-person experience of the brand and all it stands for: jewelry as an expression of self. Customers are encouraged to shop the necklace wall, product displays, and bespoke elements, providing a sense of empowerment to style yourself – though our experienced stylists are always nearby for advice. 

“A key feature is the storefront – drawing inspiration from the Jenna Lyons Signet Pinky Ring, a special piece created for International Women’s Day. The subtle movement of the slate-esque tile and chamfered windows elevate the storefront with the boldness of the metal window wells to frame the jewelry and store experience.”

Mejuri at Yorkdale Shopping Centre (Image: Mejuri)

Masad, with partner in work and life, Noura Sakkijha, created the brand in 2015 and opened its first location in Toronto on Dundas Street in July 2018. It has since expanded to 12 stores across North America and the UK., including Yorkdale. 

“Toronto represents the beginning of Mejuri; it is our homebase,” said Sakkijha. “Many of our very first Toronto customers are still shopping with us and interacting with us six years later. Even while we expand globally, the relationships we hold with our community here especially empowers us to continue to deliver new stores and pieces.”

Noura Sakkijha

Masad said Mejuri was created to disrupt an archaic industry and create a brand that is relatable to the modern consumer. 

“As a third generation jeweler, Noura understood that the market is fragmented with large jewelry brands owning a small share of the global jewelry market and most customers not having a single brand they have loyalty towards. We also found that many of these brands are outdated, with high luxury markups and lacked focus on community and the brand experience. This dynamic in the industry reinforced our belief in creating a brand that has a fresh, modern take on the category; one that reflects the values of our generation by encouraging individuals to purchase jewelry for themselves with or without an occasion. We love to say buy yourself the damn diamond,” he said.

“What differentiates us the most, is our relationship with our community, and our understanding that Mejuri is much more than a fine jewelry brand. We pioneered the ‘drop’ model in fine jewelry with new launches dropping weekly so that we could sustain an ongoing dialogue with our customers. As a result of our community focus, we have shipped over two million pieces and have garnered an Instagram following of over one million followers. The response from our community and the way they celebrate themselves and others has been incredible. We’re continuously inspired by the way they uplift one another, which is why we created the Empowerment Fund in order to provide the tools and resources for underrepresented women and non-binary individuals to succeed.”

Image: Mejuri
Image: Mejuri

Masad said the company intends to triple its store count by the end of 2022, bringing it to over 20 stores across North America and the U.K. 

“We have seen tremendous performance in our retail stores that have truly surpassed our projections. Our customers are seeking a personalized, in real life experience with us and as a result, they’re purchasing more. It is our hope that our retail expansion provides more accessible touchpoints for our customers, no matter where they are.  We do have some exciting news coming down the pipeline in Canada specifically, and will be able to share that later this Fall,” he said. 

The brand is a good fit in its newest location. The company says Yorkdale  is one of the top performing malls globally. With over 18 million annual visitors, it is home to a number of international retailer’s first stores in the Canadian market, including some of the biggest and most luxurious brands in the world, such as Louis Vuitton, Cartier, Valentino, Ganni, Bottega Veneta and Celine among others. 

The facade of the Yorkdale location is inspired by the Jenna Lyons Signet Ring for its simple geometry and boldness, which launched earlier in 2022 for International Women’s Day. The space also echoes the décor of Mejuri’s existing 10 stores across North America and the U.K. with custom modular mirrors, millwork and jewelry displays, all designed in-house. The L shaped bar allows customers to connect with Mejuri’s experienced stylists to garner counsel on how to stack and layer their pieces. Intimacy is evoked within the space by having the collections displayed within reach on ring bars and necklace wall displays, as if you were trying on a friends’ personal collection, says the company.

Habitat for Humanity ReStore Looks to Expansion Amid Growth in Second-Hand Market [Interview]

Image: Habitat for Humanity ReStore

Habitat for Humanity ReStores are home and building supply outlets that accept and resell new and gently used building materials.

And the concept continues to gain momentum throughout the country, capitalizing on the burgeoning consumer trend of spending money at secondhand and used retailers.

It began with its first store in 1991 in the Winnipeg area and today there’s 110 locations across Canada coast-to-coast. There are more than 1,000 stores worldwide.

“Right now, we’re about an $80-million business in Canada,” said Daryl Morrison, National Manager for the Habitat Restore, who takes care of all the initiative’s procurement, product and distribution across the country.

“The ReStore supports the local (Habitat for Humanity) affiliate and there’s 49 Habitat affiliates.”

Image: Habitat for Humanity ReStore

Founded in 1985, Habitat for Humanity Canada is a national charitable organization “working towards a world where everyone has a decent and affordable place to call home”. 

Habitat Canada says it brings communities together to help families build strength, stability and independence through affordable homeownership. 

“With the help of volunteers, Habitat homeowners and 50 local Habitats working in every province and territory, we provide a solid foundation for better, healthier lives in Canada and around the world. Habitat for Humanity Canada is a member of Habitat for Humanity International, which was established in 1976 and has grown to become a leading global nonprofit working in more than 70 countries.”

Morrison said he believes the ReStore concept will continue to grow in Canada.

“There’s a lot of secondhand stuff on the market. We don’t want anybody necessarily throwing it out. Last year alone, we diverted 43,000 tonnes of product from landfill all across the country,” he said. 

“Definitely I see growth across the country in the secondhand market.”

Image: Habitat for Humanity ReStore
Image: ReStore

Morrison said each ReStore is unique, offering consumers a wide variety of products for a home – from construction materials to furniture and appliances at discounted prices. Some stores even sell books. 

Revenue generated from the stores goes back to help Habitat for Humanity in its home building efforts throughout the country. 

Morrison said the venture receives its items that it sells through donations as well as national donors that include several big box retail chains. 

“We have a small procurement team and we look after national donors that have multiple locations across the country,” he said. “Overstock. Returns is a big, big business for us right now. There’s so much returns right now (in the retail industry).

“If you can’t handle all these returns, please donate them and we can get some money back in the markets for them to support our mission. There’s just so much out there and we just need to get a grasp of it.”

Unique Toronto-Based ‘Boa Boutique’ Upgrading Retail Strategy Including Store Renovations following Pandemic Pivot [Interview]

Image: Boa Boutique

Boa Boutique, a women’s fashion store known for its uniqueness, is looking to improve its in-store experiences, live selling, its website, and its social media accounts – the four main channels of selling to complimenting the retail element.

Starting in 2001, its first location was at Yonge and Lawrence in Toronto. Boa Boutique now has two locations – one in Toronto and the other in Oakville, where it has recently moved storefronts. 

Daphne Nissani

The Oakville store moved six blocks from its original location and is now at 125 Lakeshore Road. Boa Boutique was at its previous location for 13 years; however, decided to move into a much larger space to allow for more growth. 

“The space is close to double, I moved because I had the opportunity and I was able to pivot quickly,” says Daphne Nissani, the owner and founder of Boa Boutique. “I just took advantage of what was available and instead of being constantly afraid to make a move. So, I got a bigger store, negotiated a better lease, and better opportunities.” 

The new store is 2,000 square feet and opened in June 2022. 

Image: Boa Boutique

Products customers can find include jumpsuits, workwear, tops, dresses, accessories, and more. Nissani said she is always looking to add new clothing that is sustainable, comfortable, and unique. 

“We look for looks that convert from day to night, provide comfort, and that are unique which is important to us as we want to have something that is a bit different so that you don’t look like everybody else as I am very committed to being unique. I have a sustainable element because I am a conscience fashion buyer. I look for products that have some element of sustainability, whether that is their carbon footprint, upcycled fabrics, or sustainable fabrication such as ethical leather.” 

Live Selling – A Lifeline During the Pandemic 

Image: Boa Boutique

Boa Boutique started live selling on its Instagram account as of March 2020 due to the pandemic. 

The live selling happens a couple of times each month where customers can participate in an auction. 

“We will do a live auction which is a sell of discounted items so it may attract a specific customer, or some people join for fun. Basically, you just hop on, we are live trying on clothes, with some closeup shots, and you claim it on the live feed. Everything is exchangeable, even sale items are still exchangeable so there is no commitment. Selling live was our lifeline throughout the pandemic and now we are going to continue to sustain and grow the selling channel.” 

Image: ShopBoa.ca

Nissani said the live shopping channel has also created a new sense of community for Boa Boutique as customers are interacting more together and with the store. It has also been attracting customers from all over Canada to even as far as the United Kingdom.

“We have reached more customers all over Canada. People were really grateful during the lockdowns and during that time there was a sense of community. People online became friends just because they talked to each other so regularly on the live feed.”

To date, the live feed has completed about 115 shows. The next step will be to improve the live selling platform so customers can directly purchase the item on Instagram instead of buying through its website.  

Updating All Four Selling Points 

Nissani said she is looking at revamping the live selling experience, social media accounts, and re-develop its website.

Boa Boutique’s Beaches location at 2116 Queen Street East in Toronto is the second location. It’s currently in the works to be remodelled and will re-open in January 2023. 

“I am working on the drawings right now to remodel that location, so once both stores are more updated, I want to be able to sustain a comfortable relationship with customers who shop in-store, through social media, on the website, and also on the live selling – those four main streams and everything else that compliments the retail experience.”

Image: Boa Boutique

The 900 square foot store will be getting a new look as the façade will be transitioned to all glass along with an interior redesign. Originally, this project was supposed to be done this season; however, because of lack of resources due to the pandemic, Nissani said it was pushed back until January. 

“Right now, I am focusing on just online and continuously sustain and increasing my live selling format because that has been a lifeline throughout the pandemic, and I think it is just something that has proven to be a model for sales, so I am just trying to improve it with my team. I want to make sure our stores have a feel-good environment, making sure all customers get help in what they are looking for, and that everyone feels welcome.”

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Video Interview: How Are Consumers Dealing With The High Cost of Living Today?

Kelley Keehn, best-selling author and personal finance educator, discusses today’s high cost of living and its impact on consumers.

Keehn talks about inflation and rising costs, the impact that is having on spending, the impact for retailers, how discount stores are doing in this environment and advice for consumers in these times.

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The Body Shop Expands Updated ‘Workshop’ Store Concept in Canada Following Pre-Pandemic Launch [Interview]

Image: The Body Shop

The Body Shop Canada continues to expand new Workshop concept stores across the country, celebrating its activist roots.

The concept was launched in 2020 prior to the pandemic at CF Pacific Centre in Vancouver. Recently, it also opened in Oshawa Centre and Market Mall in Calgary with stores to open as well in November at West Edmonton Mall and at the Metropolis at Metrotown in Burnaby, BC in 2023.

Hilary Lloyd

“To a lot of people, the concept of ‘changing the world’ can sound a bit abstract. With our workshop stores, we want to bring people together to realize that they can be change makers and are capable of making small changes that could benefit our communities and the planet,” said Hilary Lloyd, VP of Brand and Activism for The Body Shop North America.

“From our refill stations to our new Wellness body care range, customers will get to shop the products that make them feel good, while also doing good. These stores are the ultimate changemaking beauty experience. Our stores and products have always been, and always will be, a way to connect people to environmental and social justice issues.

“There’s a healthy runway of Workshops to come which we’re just in the process of finalizing the details on. We’re really excited about what’s coming.”

Image: The Body Shop

Founded in 1976 in Brighton, England, by Dame Anita Roddick, The Body Shop is a global beauty brand and a certified B Corp and today has 123 stores in Canada. The Body Shop operates about 3,000 retail locations in more than 70 countries.

Lloyd said the new concept Workshop is designed with many purposes in mind.

“The first is we want them to be really inviting and customer engaging spaces,” she said. “When you’re in a Workshop, you’re sort of all hands on deck, sleeves rolled up, more active in the experience. That’s a really big part of the experience we’re trying to create with the new concept. 

“The other piece that’s unique I think to The Body Shop and our very long history and heritage is there is a really clear intention to take the store and its concept back to our activist roots. So the stores themselves are designed to reflect and support the local communities where we operate.

“Ideally what we do in these store locations is we would bring to life issues and stories that are important to the communities where we operate. So really, at the end of the day, we’re developing and rolling out a store concept that is designed around experiences and really those experiences should be about our products and getting people to fall in love with the incredible products we sell and then also facilitating the experience of community activism in the markets where we operate.”

The Body Shop at Market Mall in Calgary (Image: The Body Shop)

Lloyd said the new concept Workshop is basically the same footprint as existing stores. The new concept has a much wider and inviting entrance with more of the store experience flowing out into the centre. There will be more interactive experiences for customers with sinks where they can test and try products and ask for consultation for skin care.

“Certainly we have a need to reinvigorate the brand and re-remind our Canadian customers of who The Body Shop is and why we exist in the world and what benefits we can create for them,” she said. “So we need a store environment that facilitates us trying to support the brand in building that understanding.

“I think the other thing is that we also needed a fit and an experience that reflects who we are and our values. We’re a certified B Corp. We’re a purpose-led business. We have extraordinary natural products that we sell. And so we needed a store environment that reflects back those values. Because of that specifically, it was time for an upgrade and time for the Workshop concept.”

Image: The Body Shop

All the new Workshop locations currently operating and to come in November are in renovated existing stores. In the future, the concept will be rolled out in other existing stores and new builds.

“We’re always on the lookout for opportunities for new builds within the real estate environment that we have,” explained Lloyd. “It will be very likely a mix of both. Right now, we’re focused on the malls and the locations we operate in making improvements in those locations at the same time that we’re sort of looking out to see where The Body Shop could add value in a community context whether it’s within a mall or in another location. We’re working on both.”

Lloyd said the plan for the rollout of the new concept is “very, very ambitious” and in process. 

Image: The Body Shop

“Canada, where The Body Shop is concerned, we’ve got a really stable customer base. We’ve been in the market for over 40 years. Customers know us and understand us and understand the business. I think our opportunity is to re-remind them of who we are through this Workshop concept and this new store process and we’re really, really excited about it,” she said.

Recyclable materials, 100 per cent recycled countertops created from recycled plastic destined for landfill: circularity is the beating heart of this store concept, said the retailer. The stores are fitted with a range of upcycled and reclaimed materials such as reclaimed wood and part-recycled plastic storage crates. Even down to the lightweight aluminum facade, every care has been taken to ensure the environmental footprint of every Workshop is as tiny as possible.

The gifting station is a place to personalize gifts with ribbons and recyclable paper. There’s new makeup stands and a dedicated area giving customers the chance to learn about the issues that affect their communities, see for themselves how rewarding social and environmental change can be and meet others who feel the same way. All of the new stores have refill stations to encourage people to bring back and reuse aluminum bottles. Sustainability is a huge part of the new concept.

eTail Canada Releases Trends Report Ahead of September Conference in Toronto

Ahead of the upcoming  in Toronto on September 28-29, a Trends Report has been released discussing supply chain, strategies for targeting the right customers, and investment strategies, with a discussion how these affect retailers. []

The report comes at a pivotal time as retail sees significant change brought by shifts in consumer behaviour resulting from accessibility of technology and the lasting effects of the COVID-19 pandemic. 

The report is broken down into sections. Emerging retail technology is the first part of the report, which goes on to discuss QR Codes and how they are of ongoing importance, and RFID technology which is already proving transformative for retailers such as Amazon Go. The discussion also includes the concept of experiential technology and the future of autonomous delivery. 

The report then dives into the topic of post-Covid investment strategies for retailers which are seeing a bounce-back as consumers pick up spending. An increase in online shopping is requiring more investment in online channels by retailers as well as investments in omnichannel and marketing. 

Tackling supply chain, inflation and fuel costs is another section of the report, representing a hot topic and a point of pain for many retailers as costs have soared and shipments have been a challenge in some instances. Ongoing inflation has been one of the biggest challenges to retailers with consumers complaining of increasing prices. 

The fourth section of the report includes strategies to target the right customers in a cookie-less world — it’s a very hot topic among marketers grappling with Google’s decision to remove third-party tracking from its Chrome browser. Marketers are now faced with challenges as consumers still want personalization online, and fortunately other options are available. 

The future of omnichannel retail is the final section of the report, including talking points around the store of tomorrow. Creating an integrated customer experience while optimizing supply chain and creating an optimal workforce will be crucial for retailers as the world continues to change. 

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The highly anticipated  will take place September 28-29 in downtown Toronto at the  located at 370 King Street West. Dozens of speakers have already been confirmed. []

eTail is a two day retreat designed to help businesses increase profits with action-packed strategies and connections made with the top mind’s at Canada’s most successful retailers. 

Download the  to see the completeand inspiring sessions at this year’s eTail Canada Conference.

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*Partner content. To work with Retail Insider, email: craig@retail-insider.com

Sherwood Park Mall Near Edmonton Adding New Retailers Amid Leasing Activity [Interview]

Sherwood Park Mall (Image: Sherwood Park Mall / Primaris REIT)

Leasing activity in the past year has been very brisk for Primaris REIT’s Sherwood Park Mall property, just outside of Edmonton, leading to increased foot traffic and excitement about the shopping centre’s future.

Rebecca Quinn, Marketing Manager, Sherwood Park Mall, said eyewear retailer Specsavers has been one of several key retailers that have opened in the shopping centre in the past year. Their first store in Alberta opened in late August.  

“It’s a great offering. We’re a community-based property so I think it will really appeal to our community,” she said. 

Specsavers at Sherwood Park Mall (Image: Sherwood Park Mall / Primaris REIT)

Also opening in the past year have been Safeway Liquor Store, Best Buy, New York Fries, clothing retailer Boathouse, Shaw and local business Mud Sweat and Gears. 

“Mud Sweat and Gears is a local, very well-known bike retailer, and they’ve opened this summer in our former Montana’s (restaurant) location. The transformation through their renovations has been amazing.” added Quinn.

The mall is celebrating 50 years of existence this year with just under 400,000 square feet of retail space over one level and roughly 85 tenants. And Seana Almer, General Manager, said the mall currently is sitting at about 90 per cent occupied. 

Mud Sweat and Gears at Sherwood Park Mall (Image: Sherwood Park Mall / Primaris REIT)
Mud Sweat and Gears at Sherwood Park Mall (Image: Sherwood Park Mall / Primaris REIT)

The mall is located in an established area of Sherwood Park, just east of the City of Edmonton.

Almer said another big and exciting thing taking place at the shopping centre is a $4-million Cineplex renovation that was sidelined due to COVID.

“That finally started. They’re retrofitting all 10 auditoriums with the recliner seating. Work started (in August) and they’re expecting to have them all done by Christmas. We actually announced that about six weeks before COVID hit and it’s been shelved until this year. So we’re super excited about that and excited to offer that to our community.

Boathouse at Sherwood Park Mall (Image: Sherwood Park Mall / Primaris REIT)

Leasing’s has some great traction right now and there’s a lot of conversations going on which is really wonderful but nothing that’s ready to be shared,” added Almer about future tenants to the property. 

Quinn said the new tenants have created an increase in interest within the community.

“We’re still coming out of the pandemic. We’ve been seeing traffic numbers normalize and the New York Fries opening, I’m telling you, the excitement for that tenant was amazing,” she said.

“I think our Leasing team has worked hard to attract and diversify our tenant mix for our community. Sherwood Park Malls is showing great at 50! With our finished renovations and new additions, we are seeing people come back into the property with longer dwell times …it is a place to shop but also a place to gather.  Strathcona County wants to shop local and with us offering a wider variety of tenants we hope to see continued growth in years to come.”

Safeway Sherwood Park Mall (Image: Sherwood Park Mall / Primaris REIT)

Almer said Sherwood Park Mall aims to listen and tries to meet the needs of the community.

“Edmonton is probably the most over-retailed landscape in the country. So we’re taking the opportunity to try and fit the needs of our community with the spaces we have available. For example the New York Fries deal was a long time coming for us because of other considerations, so the continuous work to improve the tenant mix has been a consistent goal for us,” she said. 

Indigo at Sherwood Park Mall (Image: Sherwood Park Mall / Primaris REIT)
Dollarama and Best Buy at Sherwood Park Mall (Image: Sherwood Park Mall / Primaris REIT)

“Best Buy has also been a game changer. (Retail Insider) did the article on the new format. That location, being able to offer the electronics piece for our community – when we didn’t have many options – I think it speaks to just looking at what the community needs and working hard with our leasing and tenant partners to fill those gaps.”

Almer added that Sherwood Park Mall provided retail stability in the community throughout the pandemic.

“At Sherwood Park Mall, we didn’t lose a single tenant because of COVID-related decisions. Primaris as a whole also worked really hard to maintain our tenancies and work with our partners. That’s a piece of the story that’s important to note because during COVID there were many stories circulating about the big, bad landlords. We’re not at all like that. We worked very hard to keep those partnerships alive and to keep the lights on in our centre and it’s a story that we’re really proud of.”

Walmart Recruits Canada-Based Sellers for Flagship US Online Marketplace [Interview]

Image: Walmart

Retail giant Walmart is offering Canadian companies a straightforward way to expand stateside as the company is recruiting Canada-based sellers to join its flagship U.S. Marketplace and serve a growing base of more than 120 million loyal online shoppers each month.

Walmart said entrepreneurs and e-commerce sellers interested in being among the first to explore the opportunity can sign up for the Virtual Walmart Global Seller Summit – Canada on Sept. 8. It will feature practical sessions hosted by Walmart executives and cross-border payments provider Payoneer. The company said attendees will learn how they can take advantage of simplified onboarding, streamlined fulfillment, targeted promotions, integrated financial services and other support to help them rapidly scale and grow in the U.S. and Canada.

“Since 2017, Canada-based sellers have been able to participate in Walmart Canada’s growing Marketplace offering, allowing them to sell to the more than 1.5 million customers who visit Walmart.ca each day,” said Brooks Forrest, Senior Director, International Marketplace Development, Walmart U.S.

Image: Walmart Seller Center

“Now, Canadian ecommerce sellers are also able to join Walmart’s U.S. Online Marketplace and reach a community of more than 120 million U.S. customers each month, providing an opportunity for expansion. Sellers of all sizes can join our marketplace and grow their ecommerce footprint. There are no setup, subscription, or monthly fees. Walmart simply deducts a referral fee once a sale occurs and our competitive referral fee percentages vary by category.

Brooks Forrest

“Plus, sellers can use tools like Walmart Fulfilment Services that help streamline their cross-border deliveries and Walmart Connect, a media platform for advertising and marketing campaigns.”

Canada-based sellers can sign up here: https://register.payoneer.com/ca/walmart-global-seller-event/

Canada-based sellers can sign up to sell on Walmart’s U.S. Online Marketplace here

“In both our Canadian and U.S. markets, our Marketplace offering is growing every day. By working with sellers through Marketplace, we’re able to provide our customers with even more choice as we work to serve more people and help everyone save money and live better,” said Forrest.

“We’re proud to offer Canada-based businesses even more opportunity through ecommerce, which now includes being able to sell on both the Walmart Canada and U.S. marketplaces. Whether this is a seller’s first experience selling through Walmart’s Marketplace or whether this is a natural next step to scale their existing Walmart Canada Marketplace offering, we want to help our sellers succeed.”

Image: Walmart.com

Through Marketplace, Walmart is able to provide its customers with more choice than ever before, he added.

“Inviting international sellers, like those based in Canada, to sell on Walmart.com is part of how we’re expanding our assortment and continuing to grow our ecommerce business – a top priority for Walmart. This is a big milestone – we see huge potential for Canadian companies to sell to our U.S. customers through Marketplace and look forward to welcoming these sellers. Canada has a strong international brand associated with trustworthiness, reliability and quality that we’re proud to make available.”

Walmart said the drive to attract Canadian companies builds on decades of Walmart’s engagement with retailing and ecommerce in Canada. Giving sellers on the thriving Walmart.ca marketplace an opportunity for international expansion, it also comes as local businesses, especially small- and medium-sized enterprises, are looking to reap the benefits of the Canada-United States-Mexico free trade agreement (CUSMA), it said.

Darren Carithers

In a statement, Darren Carithers, senior vice president of Marketplace development for Walmart International, said that Walmart is focused on growing its U.S. and Canada marketplaces and investing heavily in new tools and services for sellers.

“Building e-commerce marketplaces that both customers and sellers trust has been a priority for Walmart for years. Whether you are an experienced Walmart seller or new to the Walmart family, we want to help you succeed on our U.S. and Canadian marketplaces,” he said. “By working together, we can serve more customers and help everyone save money and live a better life.”

Ya Wen

“Payoneer’s mission is to connect small businesses to the global economy. Our partnership with Walmart gives our sellers the opportunity to work with one of the biggest names in retail. We are delighted to see more Canadian entrepreneurs and small businesses joining the global digital economy and selling to U.S. consumers on Walmart Marketplace,” said Ya Wen, senior vice president, Americas, Payoneer, in a statement.

Medical Retailer HearCANADA to Launch Rapid National Location Expansion [Interview]

Image: HearCANADA

HearCANADA, the retail division of Denmark-based WS Audiology, is planning to rapidly expand its footprint in Canada over the next few years.

The company currently has 81 locations in the country, primarily in Ontario, but spread from coast to coast.

Terri Brzozowski, Interim Marketing Director for HearCANADA, said over the years the company had acquired a number of different smaller brands and rebranded them under the one umbrella.

“The kickoff (to expansion) is really this rebranding – aligning the brand to create some awareness nationally and then the next phase of this is a significant growth opportunity for us in terms of adding new clinics,” she said. 

HearCANADA offers a range of hearing aids and accessories. Consumers can purchase hearing aids, accessories, and batteries from one of its local hearing clinics. It also offers a variety of services related to hearing care and hearing aids including hearing tests, earwax removal, or hearing aid repairs.

Brzozowski said the company’s overarching goal is to add 100 new clinics. She said 80 per cent of its business is done in Ontario currently. The expansion will move more into western markets such as Alberta and British Columbia being priority areas.

“Obviously we’re going to take a scaled approach to that. I think in our next fiscal (year) that starts in October we’ll start with at least 10 clinics,” she said.

Aurora Realty Consultants is the real estate representative for HearCANADA on their Canadian national growth project, to expand access to hearing aids and care, in order to reach more people around the country, coast to coast. 

The company said the new facilities will be in traditional and nontraditional medical, office, hybrid and retail commercial real estate facilities with emphasis on client access and convenience.

Image: HearCANADA

“Our demographic is growing to begin with. I think hearing care is becoming more important to the consumer. There’s a great understanding of the importance of hearing health care. We’re finding studies that can directly relate hearing loss and cognitive decline. So I think people are just becoming more aware of the importance of managing their hearing health,” said Brzozowski. 

“I think the pandemic has taught us it’s important to really manage our own health in general and hearing is a big part of that.

“What we’re trying to do as a company, there’s always this stigma around hearing decline and wearing hearing aids in general. So what we’re trying to do with this rebrand is knock down that stereotype and WS (Audiology) is also a manufacturer of hearing aids. We have a wholesale partner as well so we’re trying to take the product and the image and tie them together so creating products that are more adaptable to the changing demographic. The demographic alone, if you think of a 70-year-old plus now versus a 70-year-old plus 20 years ago, their lifestyles have certainly changed. Quality of life has improved. So they want to take charge of their hearing.”

Brzozowski also said the company is starting to see a younger demographic – 55 years old plus – with mild, slight hearing loss.

“Between changing demographics, changing stigma, they all create opportunities for us to jump on,” she said.