Home Blog Page 13

Canadian Retail Supply Chains Face Scrutiny as $63.3B in Imports Linked to Labour Risk

Shopping cart in a Canadian grocery store. Frozen goods. Dairy. Photo: RI/Google

Canadian retailers importing electronics, apparel and other consumer goods could face greater pressure to document where their merchandise comes from as Ottawa considers tougher enforcement of Canada’s forced-labour import ban.

The regulatory push comes as new research from World Vision Canada estimates that $63.3 billion worth of goods imported into Canada in 2025 fell within product and country combinations where child or forced labour risks have been documented. The figure represents about 8% of Canadian merchandise imports and was 6.2% higher than in 2022.

Retail categories account for much of the exposure. Electronics represented $22.2 billion, clothing and textiles another $15.3 billion, gold $7.8 billion, and nearly $2 billion in coffee imports came from countries identified in the underlying data as presenting child- or forced-labour risks.

The $63.3-billion figure does not mean Canada imported that amount of merchandise proven to have been produced through forced or child labour. World Vision cross-references Canadian trade data with products and countries where the U.S. Department of Labor has documented evidence of those practices, making the calculation a measure of risk exposure rather than proof about individual shipments.

For retailers, that distinction could become increasingly important if Ottawa’s proposed enforcement regime advances. The issue is shifting closer to a practical question for importers: how much can they prove about where their merchandise came from and how it was produced?

Electronics and Apparel Dominate Identified Exposure

Electronics and clothing and textiles together accounted for $37.5 billion of the imports identified by World Vision. Two major consumer categories therefore sit at the centre of the supply-chain issue.

Coffee provides another example. World Vision estimates that Canada imported almost $2 billion of coffee from countries flagged for child- or forced-labour risk in 2025, up 58.9% from 2022, with Colombia, Brazil, Guatemala and Honduras accounting for about 85% of that value.

The challenge is that a finished product rarely tells the full sourcing story. An apparel company can know who supplied a garment without necessarily having the same visibility into the mill that produced its fabric or the origin of its raw materials. An electronics product can contain components that moved through several suppliers and countries before final assembly.

Jewellery presents similar questions when commodities such as gold are involved. Those complexities do not establish a labour violation, but they help explain why tracing one can be difficult.

Canadian Companies Acknowledge Supply-Chain Gaps

Canada already requires qualifying companies that produce or import goods to report on measures taken to identify and reduce forced- and child-labour risks under the Fighting Against Forced Labour and Child Labour in Supply Chains Act, which took effect in 2024.

Public Safety Canada’s analysis of reports filed in 2025 found that 44.2% of reporting entities had identified portions of their activities or supply chains carrying forced- or child-labour risks. Another 39.2% had begun identifying risks but reported gaps in their assessments, while 16.6% had not started the process.

Retail trade accounted for 8.9% of reporting entities. Raw materials and commodities, direct suppliers, geographic locations and the types of products being produced or imported were among the areas businesses most commonly examined.

The disclosures also illustrate the difference between identifying a vulnerable supply chain and finding an actual case of forced labour. Public Safety Canada reported that 91% of organizations said remediation questions did not apply because they had not identified an instance of forced or child labour in their supply chains.

For retailers, the harder question is how well a company can investigate and document a risk when regulators require an answer.

Electronic department in a store. Image: Reddit

Ottawa Proposes a Stronger Border Regime

Canada has prohibited goods produced wholly or partly through forced labour from entering the country since 2020, but enforcing that prohibition presents a practical problem. A border officer can inspect a physical product; labour conditions several tiers back in its production chain are another matter.

Bill C-35, the proposed Ban on Importing Goods Made with Forced Labour Act, would create a different enforcement mechanism. Introduced in June 2026 and currently at second reading in the House of Commons, the legislation would allow the federal government to establish a public list of goods where there are reasonable grounds to suspect forced labour was involved, including information identifying producers, countries or regions.

Importers of listed goods could then be required by the Canada Border Services Agency to provide prescribed information. If an importer could not produce the required information, the goods could be denied entry.

Important details have yet to be established, including what documentation importers would have to provide and how goods would be selected for the high-risk list. Bill C-35 also remains proposed legislation, so its eventual provisions could change as it moves through Parliament.

Even with those qualifications, the proposal would raise the commercial importance of supply-chain information. Canada’s current reporting regime largely requires qualifying companies to disclose what they are doing to identify risk. Under the proposed border regime, the underlying evidence could become relevant to whether particular merchandise is admitted to Canada.

Supply-Chain Data Becomes an Inventory Issue

For a retailer that directly imports goods, the implications extend beyond ESG reporting. Supplier mapping, sourcing documentation and the ability to trace production farther upstream can affect customs compliance, logistics and ultimately inventory availability.

Bill C-35 would not require every retailer to establish complete visibility into every product it sells. The proposed regime targets goods identified as presenting forced-labour concerns, but an importer caught within that system would be better positioned if it already had reliable records extending beyond its immediate vendor.

That turns a corporate-responsibility issue into an operating one. Merchandise that cannot clear the border on schedule creates the same basic retail problem as any other supply interruption: the product is not available when and where it was expected to be sold.

Retail Council of Canada supports efforts to prevent forced-labour goods from entering Canada but has called for a targeted and transparent enforcement regime. The organization has said importers need sufficient information and resources to comply without adding unnecessary cost and complexity to legitimate trade.

The policy challenge sits between those two objectives. Ottawa wants an import ban that can actually be enforced, while compliant businesses need a realistic way to demonstrate that products originating several layers into a global supply chain meet Canadian requirements.

Sourcing Decisions Could Carry a Higher Documentation Cost

Ottawa has also consulted separately on possible mandatory human-rights due-diligence requirements that could go beyond annual disclosure. Those proposals remain under development, but together with Bill C-35 they point toward greater expectations that companies understand conditions deeper in their supply chains.

For retailers, stronger traceability requirements could eventually affect supplier economics. A factory price does not represent the full sourcing cost if working with a supplier also requires extensive verification, additional documentation or carries a greater risk that merchandise will be delayed.

There is no evidence that Canadian retailers are about to abandon particular countries or suppliers because of Bill C-35. The more immediate implication is that a vendor’s ability to provide reliable sourcing information may become more valuable when retailers assess the operational risk attached to a purchase.

World Vision’s $63.3-billion estimate gives a sense of the potential scale. Electronics, apparel, food and commodities sold through Canadian retail all intersect with production regions where labour risks have been documented, even though the report does not establish that individual goods arriving in Canada were made under abusive conditions.

The harder question is how an importer proves the difference when regulators ask. If Canada’s proposed enforcement regime advances, the quality of a retailer’s supply-chain information could affect more than an annual disclosure; for certain merchandise, it could affect whether the goods reach Canadian stores at all.

More From Retail Insider

Iconic outdoor lifestyle brand L.L.Bean reimagines its flagship store in Freeport, Maine

L.L.Bean photo
L.L.Bean photo

Outdoor lifestyle brand L.L.Bean recently celebrated the grand re-opening of its flagship store and campus in Freeport, Maine, marking the completion of a multi-year reimagination of the brand’s iconic and original retail destination.

“Reimagining an icon is an extraordinary undertaking, and the result reflects the passion, creativity, and dedication of the team behind it,” said Greg Elder, President and CEO of L.L.Bean. “We know our customers share our anticipation and we can’t wait to see the store come to life in September with their return. The wait is almost over, and there’s no doubt it will have been worth it.”

The reimagined Flagship store and campus, which is visited by many Canadian tourists each year,  immerses customers in the outdoor lifestyle inspired by Maine and surrounds them with the products designed to enjoy it. 

Features include:

  • A new first floor primary entrance centered by a grand staircase that welcomes customers into the elevated shopping experience.
  • A two-tiered trout pond, 2x times the size of the previous pond, fronting the grand staircase with more viewpoints and better accessibility.
  • A new stream tank with twice the space for fish and more accessible viewing bubbles to accommodate fish fans of all ages.
  • An all-new Custom Shop with expanded monogramming, engraving, and embossing options for a more interactive and easier-to-shop experience.
  • A new 1912 Café enlarged to 3,000sqft, overlooking the Custom Shop and Main Street, and featuring a tastier menu of favorites.
  • A remodeled kids’ department inspired by a children’s focus group and designed to keep the camp vibes going. 
  • An expanded Discovery Park, the center of the Flagship campus, that adds green space and enhances our outdoor programming.
  • Heritage moments throughout the store that celebrate our iconic products such as the Bean Boot and the Boat and Tote, as well as the Flagship through its various eras.
  • A more identifiable Main Street entrance and façade that is better suited for pedestrians.
  • A unified New England Village aesthetic first established by the Home Store and Hunt and Fish Store.

“When my great-grandfather, L.L., opened his first retail space above the Freeport post office in 1917, he never imagined what it would become – our home for more than 110 years and the unofficial hub of downtown, welcoming more than 3 million visitors a year,” said Shawn Gorman, board chairman and great-grandson of L.L.Bean. “This is as much a celebration of his legacy and for Freeport as it is for L.L.Bean. We can’t wait to unveil to our customers and our community a Flagship for the next century.”

In an interview with Retail Insider, Elder spoke about the latest developments with the retailer.

What prompted L.L.Bean to undertake the multi-year renovation of its flagship store in Freeport, and what did the company want to change about the customer experience?  

The Flagship has welcomed people to Freeport for more than 110 years and is a beloved icon. However, we wanted to reimagine the flagship for the next 100 years and took the bold step to create the future of experiential retail while preserving the history and traditions people love. 

Our Flagship has always been more of a destination than a store. The goal was to lean into that and create a more immersive experience that better showcases our products, heritage, and the Maine outdoor lifestyle. That includes an expanded Discovery Park where the outdoors becomes part of the campus, a larger trout pond and stream tank, a new interactive kids department, an expanded 1912 Café, a Custom Shop where you can personalize your favorite L.L.Bean products, and historical moments throughout the store that celebrate iconic products and the company’s heritage.  

L.L.Bean photo
L.L.Bean photo

How much has L.L.Bean invested in the renovation, and how does the company expect the reimagined flagship to contribute to the broader business?  

L.L.Bean invested $50 million in the reimagination of the Flagship and surrounding campus, the most significant investment we’ve made in our retail experience. 

More than three million people visit the Freeport campus each year, so the Flagship plays an important role in both our business and how people experience L.L.Bean. The reimagined campus allows us to showcase our products and innovation in new ways while creating an experience that brings both new and longtime customers closer to the brand for longer periods of time. As we continue to grow across stores, digital, wholesale and other channels, Freeport will remain an important destination for experiencing L.L.Bean firsthand. 

The flagship attracts more than three million visitors a year; how has customer behaviour and expectations changed since the store was last significantly updated?  

Customers have more ways to shop than ever before, but they’re still seeking out L.L.Bean to outfit them for their outdoor lifestyle. What has evolved is what they expect from a physical store. They still value trying on products, seeing and feeling them firsthand and getting advice from our experts, but they increasingly expect the overall experience to offer something beyond the transaction. 

That means creating a place where customers can be fully immersed in the brand, while continuing to deliver the service and expertise they’ve always received from L.L.Bean. The reimagination gives customers more ways to experience L.L.Bean and connect with the outdoor lifestyle in real life. Whether someone is preparing for a major outdoor adventure or simply looking to get more fresh air in their everyday life, our purpose remains the same: helping inspire and enable everyone to experience the restorative power of being outside. 

L.L.Bean photo
L.L.Bean photo

How important are experiential elements such as the trout pond, stream tank, Custom Shop, café and Discovery Park to L.L.Bean’s retail strategy and ability to drive customers to physical stores?  

Exceptionally important, but it’s about more than just driving customers to the store. They provide interactive experiences with the brand that can only be had in person. The Custom Shop brings personalization and craftsmanship to the forefront; the 1912 Café creates a natural gathering place; and Discovery Park gives us greater capacity for concerts, events and Outdoor Discovery Program activities. 

At the same time, we knew it was important to preserve beloved features like the trout pond and stream tank. Both have been reimagined to be larger and more accessible, carrying familiar pieces of the Flagship forward for a new generation. Together, these elements give customers more ways to engage with L.L.Bean when they visit and make the Flagship an experience that extends beyond shopping. 

With the renovated flagship intended to serve as a home for the brand for the next century, what does L.L.Bean see as the role of its Freeport campus in the company’s future retail strategy? 

The Flagship in Freeport will continue to be the home of L.L.Bean and the fullest expression of who we are as the outdoor lifestyle brand. It gives us a place to bring our products, heritage, and purpose together in a way that is uniquely L.L.Bean. 

It also reflects how we think about the future of physical retail as we export the Flagship experience to regional stores: creating spaces that combine innovative, outdoor inspired products with great service, personalization, programming and experiences.  

Last year we opened seven new stores including our first in Florida. This year we will have opened eight new stores, including our first in Alabama and Tennessee. Next year we are opening ten new stores including our first stores in North Dakota, Arkansas, Nebraska, Iowa and South Carolina.  

L.L.Bean photo
L.L.Bean photo

With the flagship store, what can they tell me about Canadian visitors to that location each year? 

With so much commonality between Maine and Canada, Canadian customers have been an important part of the L.L.Bean community for many years. We deeply value the connection we have with our neighbors to the north who embrace the outdoor lifestyle and have a strong affinity for our products and brand. We’re always grateful to welcome Canadian guests to Freeport and hope the newly renovated campus gives them even more reasons to visit, shop our outdoor inspired products, and experience our outdoor lifestyle brand in person.  

In terms of redevelopment of the store, would this concept see its way into Canadian stores in the future? 

The concepts and philosophy will see its way to all stores, and in many ways, they already have, especially when it comes to product and brand. The reimagined flagship reflects how we think about the future of physical retail as we export the experience to regional stores. We are creating spaces that combine great shopping with great service, personalization, programming and experiences. We also work closely with Jaytex, our Canadian partner, whose understanding of the Canadian retail landscape helps ensure that new concepts are thoughtfully adapted to resonate with Canadian customers and communities.

More from Retail Insider:

L.L.Bean promotes Greg Elder to president and CEO

L.L.Bean photo
L.L.Bean photo

CF Chinook Centre adding three major retailers

CF Chinook Centre photo
CF Chinook Centre photo

Calgary’s iconic shopping centre, CF Chinook Centre, has announced it will be adding three high profile retailers to its tenant mix.

General Manager Darren Milne said Old Navy is scheduled to open in mid November and will be approx 15,000 square feet; SportChek will open in Spring 2027 and will be approx 66,000 square feet; and Winners will open in Spring 2027 and will be approx 33,000 square feet.

“SportChek will combine their men’s and women’s store into a flagship location on the upper level of the former Nordstrom. They will have both an exterior entrance and a mall entrance. The lower level of the former Nordstrom will be home to Old Navy and Winners.  Both will have a mall entrance only,” explained Milne.

Chinook Centre, one of the top performing malls in Canada and operated by Cadillac Fairview, has opened several permanent retailers this year.

“These new retailers, combined, occupy over 25,000 square feet. Some of those retailers included Alforno, Shake Shack, Skechers, Dolce Vita, Knix, The North Face and Abercrombie and Finch to name a few,” noted Milne.

“And we’re still not done with 2026 new store openings.  Another 30,000 square feet of retail space will be occupied this year by Chipotle, Wingstop, New Balance, Samsonite, Holister, and Saint Germain Bakery.  In addition the relocated Ice Breaker and Sleep Country/Silk & Snow will open later this year. 

“There is already significant leasing activity for 2027, and our shoppers can expect to see more food service and fashion tenants joining us.  In 2027 we’ll relocate several existing tenants to new areas of the shopping centre, as we make room to welcome many more tenants in 2028.  This next three years will be transformational for us, as we reimagine our tenant mix in order to provide a vibrant and unparalleled shopping experience for our guests.”

CF Chinook Centre Calgary. Photo by Mario Toneguzzi
Future Sport Chek Destination store at CF Chinook Centre Calgary. Photo by Mario Toneguzzi

Milne said the shopping centre expects to release more information about the former Bay and Saks locations in 2027.  

“But it’s fair to say that there’s good demand, and our leasing team is engaged in several meaningful negotiations with multiple tenants for the remaining space,” he said.

“We’re really proud of how this redevelopment of the former Nordstrom has taken shape. It’s allowed us to welcome back Old Navy and right size SportChek.  And Winners is a tenant our shoppers often ask for. We believe all three will perform exceptionally well, and are looking forward to their openings.”

More from Retail Insider:

Honestly Good Chicken Fingers and Serruya Private Equity Announce Joint Venture to Fuel Global Growth

Honestly Good Chicken Fingers photo
Honestly Good Chicken Fingers photo

Honestly Good Chicken Fingers has ambitious plans for international growth and a new joint venture with Serruya Private Equity will help the Canadian-born fast-casual brand expand across Canada, the United States, Asia and the Middle East.

“This is a major milestone for Honestly Good and one we have been very deliberate about,” said Stephen Czetyrbok, Co-Founder and CEO of Honestly Good Chicken Fingers. “Serruya understands what we have built and where we believe it can go. They bring tremendous experience in growing brands, and we believe this partnership gives Honestly Good an opportunity to reach a worldwide audience.”

The brand has steadily expanded its presence in Ontario with a fast-casual concept based on freshly prepared chicken finger products. The brand currently operates four restaurants across the Greater Toronto Area (GTA), with three additional Ontario locations expected to open by early-2027.

Honestly Good Chicken Fingers photo
Honestly Good Chicken Fingers photo

“Honestly Good has built a strong concept with a great product, a clear identity and significant room to grow,” said Aaron Serruya, Managing Director of Serruya Private Equity. “We see an opportunity to take what has resonated with customers in Ontario and introduce it to new markets in Canada and around the world. We’re excited to partner with the Honestly Good team and help build the next chapter of the brand.”

In July, Honestly Good Chicken Fingers appointed Naomi Kempkes as President, marking a new chapter for the Canadian-grown brand as it continues its expansion across Canada and the United States.

As Co-Founder and former Vice President of Operations, the company said Kempkes has been instrumental in building the brand’s foundation, overseeing day-to-day operations, developing systems to support consistency and performance and helping shape the company’s overall vision and culture.

Stephen Czetyrbok & Naomi Kempkes
Stephen Czetyrbok & Naomi Kempkes

Serruya Private Equity is a family-owned investment firm based in Markham, Ontario. Since 1986, the Serruya family has built, invested in and operated food, retail and franchise businesses with its own capital. The firm’s activity spans restaurants, food and beverage, specialty retail and real estate.

The two companies will focus on introducing the Honestly Good brand to new markets while maintaining the experience that has driven its growth in Ontario. As Honestly Good enters its next phase of growth alongside Serruya, the company’s existing ownership will remain actively involved in the brand and its future direction, overseeing operations and training to maintain the quality and consistency of the Honestly Good experience as it expands into new markets.

The companies said they will begin identifying opportunities for expansion across Canada and the United States, along with international markets in Asia and the Middle East.

Specific markets and new restaurant locations will be announced as plans are finalized. 

More from Retail Insider:

Niagara Falls Tourism Faces Weather Challenges as Rain and Flooding Hit 2026 Summer Season

Niagara City Cruises photo
Niagara City Cruises photo

Niagara’s tourism industry has experienced several challenging years – from the impacts of the Coronavirus (COVID-19) pandemic and travel restrictions to shifting geopolitical tensions – with operators entering the 2026 peak season with cautious optimism. 

However, a summer marked by persistent inclement weather and flash flooding has created new challenges for Niagara’s tourism industry, leaving outdoor attractions and experiences particularly exposed to the elements.

Mory Di Maurizio, Chief Operating Officer of Niagara City Cruises, said weather has certainly been a factor in visitation patterns this summer. 

Mory Di Maurizio
Mory Di Maurizio

“Niagara City Cruises is an outdoor attraction, and periods of rain, thunderstorms and unpredictable weather can have a noticeable impact, particularly on same-day and walk-up visitation,” he said.

“We have seen softer walk-up traffic during periods of poor weather, as some visitors delay their plans or make decisions later in the day based on conditions. This is particularly relevant for Niagara City Cruises because a significant portion of our guests traditionally purchase their tickets on the day of their visit.

“At the same time, guests who have already planned a trip to Niagara Falls tend to be more resilient. Our Voyage to the Falls Boat Tour operates rain or shine, provided conditions are safe, and experiencing the Falls and the mist is very much part of the attraction.”

Di Maurizio said one of the clearest trends he has seen during unsettled weather is that visitors become more flexible and make their decisions closer to the time they intend to visit.

“On days with persistent rain or severe weather in the forecast, some guests will shift their itinerary, wait for a clearer weather window or choose an indoor experience. Conversely, when conditions improve, we can see visitation rebound quite quickly,” he said.

“That makes the accuracy of the forecast particularly important. In a destination such as Niagara Falls, a forecast calling for rain throughout the day can influence visitor behaviour even when the actual rainfall may only occur intermittently.”

Niagara City Cruises photo
Niagara City Cruises photo

Di Maurizio said local and regional day-trip visitation tends to be more weather-sensitive than visitation from guests who have already committed to an overnight trip.

“Someone travelling from within Niagara or the Greater Toronto Area has greater flexibility to postpone a day trip when the forecast is poor and visit on another weekend or a better-weather day. An overnight visitor who has already booked accommodations and travelled to Niagara Falls is generally more likely to continue with their planned itinerary,” he said.

“That distinction is important for Niagara’;s tourism industry because prolonged periods of unsettled weekend weather can affect not just an individual attraction, but restaurants, retail and other tourism businesses that rely heavily on regional and day-trip visitation.”

Safety is always the first priority. The company’s operations team continuously monitors weather and marine conditions and adjusts operations when necessary.

“Rain itself does not necessarily prevent us from operating. The Voyage to the Falls experience is designed around getting close to the Falls and guests should expect to get wet. More significant weather conditions, including thunderstorms, lightning, high winds or other conditions that could affect safe marine operations, require additional monitoring and may result in operational adjustments,” explained Di Maurizio.

“The challenge with rapidly changing weather is balancing guest demand, staffing and vessel operations while remaining prepared to respond quickly as conditions evolve. Our teams have extensive experience operating in the Niagara River environment and established procedures are in place to make operational decisions with the safety of both guests and employees as the priority.”

Di Maurizio remains optimistic heading into the fall. Niagara Falls continues to be a very strong leisure destination, and the fall shoulder season has become increasingly important as visitors look to travel outside the traditional July and August peak.

Niagara City Cruises photo
Niagara City Cruises photo

“Fall is also one of the most compelling times to experience Niagara. Cooler temperatures, changing foliage and generally smaller crowds provide a different experience than the height of summer, while Niagara City Cruises continues to offer guests the opportunity to experience the Falls from the Niagara River,” he said.

“We are continuing to actively market the destination for fall and encourage visitors to think beyond the traditional summer travel period. Weather will always influence short-term booking patterns for an outdoor attraction, but the underlying appeal of Niagara Falls remains extremely strong, and we see significant opportunity.”

More from Retail Insider:

Iconic Colombian coffee brand Juan Valdez expands to Canada

Juan Valdez photo
Juan Valdez photo

The name Juan Valdez is known throughout the world and now the Colombian coffee brand is marking a new chapter in its global expansion with a presence in Canada.

Now, Canadian consumers can find a selection of the brand’s ground and whole-bean coffees at retail locations across the country.

The company said the brand is entering the Canadian market through the retail channel, with a national presence at Maxi and No Frills (Loblaw Companies), Adonis (Metro) and independent grocers, as well as Amazon.ca and participating retailers’ e-commerce platforms. 

Through this rollout, Juan Valdez said it is initially reaching more than 400 points of sale and will continue expanding its presence across the country alongside new retail partners.

“Canada is a market we are very excited to grow in, starting with what defines us: our origin. We are bringing a proposition centered on the quality, identity and richness of Colombian coffee, while sharing that story with new consumers. Our ambition goes beyond entering the retail market; we want to build a strong presence, grow alongside the Canadian market and make Juan Valdez a familiar choice for people who appreciate and value great coffee,” said Sebastián Mejía, General Manager, North America.

During the initial launch, the company said consumers will be able to choose from Medium Roast Ground Coffee, Dark Roast Ground Coffee and Espresso Whole Bean Coffee, all made with 100% Colombian Arabica coffee sourced directly from coffee farms and traceable throughout the supply chain. The portfolio will later expand to include single-serve coffee pods in Medium and Dark Roast.

Juan Valdez began in 2002, when the National Federation of Coffee Growers of Colombia created the brand as an initiative to generate greater value around Colombian coffee and bring it to consumers in markets around the world. Since then, it has built an international presence rooted in the origin, quality and coffee heritage of Colombia.

Juan Valdez photo
Juan Valdez photo

Today, the brand represents more than 550,000 Colombian coffee-growing families and is present across five continents.

More from Retail Insider:

Daily Synopsis: September 30, 2026

Welcome to the Daily Synopsis by Retail Insider. We hope you enjoy the 11 articles we published covering key developments in Canadian retail. Here are a couple highlights with a full list of the day’s articles thereafter.

Canada’s retail market is increasingly divided between value-driven and premium-focused consumers, placing growing pressure on middle-market retailers to define a clear and compelling proposition. Quartz Co. is expanding its Canadian retail presence with a second permanent boutique in Montréal and exploring entry into the Toronto market, leveraging its growing direct-to-consumer strategy and a broader product range beyond heavyweight parkas.

The rise of AI-powered shopping agents introduces new fraud risks and trust issues in retail commerce, requiring advanced fraud prevention strategies. Salesforce is advancing AI in retail by integrating agentic commerce deeper into checkout, inventory, and customer data systems, enabling AI agents to assist shoppers throughout the purchase process both online and in physical stores.

A breaking news story later on Wednesday included Primaris’ acquisition of Upper Canada Mall in Newmarket, ON, from Oxford Properties.

🗞️ The Day’s Retail Insider Article List

🌐 Canadian Retail News From Around the Web

Primaris REIT Announces $411 Million Acquisition of Upper Canada Mall

Photo courtesy of Upper Canada Mall

Primaris Real Estate Investment Trust announced Wednesday that it has agreed to acquire a 100% interest in Upper Canada Mall in Newmarket, Ontario for $411 million, to be satisfied in cash. The REIT said the acquisition further advances Primaris’ strategy of acquiring market-leading enclosed shopping centres in growing Canadian markets, where the REIT can deploy its full-service operating platform to drive income growth and long-term per unit value creation.

Highlights

  • The acquisition is expected to be modestly accretive to annualized fully diluted FFO per unit;
  • 990,114 square foot mall located on 76 acres of land in the Greater Toronto Area;
  • $888 per square foot same store sales productivity and total annual CRU sales volume of $271 million;
  • Attractive tenant profile including Apple, Aritzia, Browns, Lululemon, Sport Chek, Uniqlo, Winners, and more;
  • Significant upside available from lease-up of vacant space and monetization of excess land; and
  • The acquisition is expected to close by October 31, subject to the satisfaction of customary closing conditions, including any required regulatory approvals.

Primaris is Canada’s only enclosed shopping centre focused REIT, with ownership interests in leading enclosed shopping centres located in growing Canadian markets. The proforma portfolio totals 15.6 million square feet, valued at approximately $5.6 billion at Primaris’ share.

Upper Canada Mall is co-owned by Oxford Properties and CPPIB and managed by Oxford Properties Group.

Upper Canada Mall photo
Upper Canada Mall photo

“Upper Canada Mall is a dominant GTA shopping centre with strong demographics, an exceptional tenant mix and significant embedded growth potential,” said Patrick Sullivan, President and Chief Operating Officer. “We see meaningful opportunities to grow NOI through leasing, active asset management and operational efficiencies. Our platform and operating expertise position us well to unlock that potential over the coming years.”

“Interest in enclosed shopping centres is growing, and Upper Canada Mall was the subject of a broadly marketed process,” said Julian Schonfeldt, Chief Investment Officer. “Our reputation as a well-capitalized, reliable buyer with a proven operating platform continues to position Primaris as a preferred counterparty for vendors. This acquisition reflects our disciplined approach: a productive, high-quality centre in the GTA, that is modestly accretive, with additional upside from lease-up and excess land.”

“Upper Canada Mall is exactly the type of asset Primaris is built to own,” said Alex Avery, Chief Executive Officer. “The acquisition adds a high quality GTA shopping centre to our portfolio and further strengthens the quality, scale and growth profile of Primaris. Driving our proforma same store sales productivity to $829, this acquisition is another important step in building Canada’s leading portfolio of market dominant enclosed shopping centres.”

Photo courtesy of Upper Canada Mall

Upper Canada Mall Property Highlights

  • Leading regional enclosed shopping centre located in Newmarket, Ontario, a suburb of the GTA;
  • Strategically located at the intersection of Yonge Street and Davis Drive, with convenient access to Highways 400 and 404;
  • Bus Rapid Transit terminal located adjacent to the south entrance, with the Newmarket GO Station approximately 1.8 kilometres away;
  • 990,114 square foot mall located on 76 acres of land, with approximately 23% site coverage;
  • $888 per square foot same store sales productivity and total annual CRU sales volume of $271 million;
  • 65% long-term in-place occupancy, 70% in-place occupancy, and approximately 80% committed occupancy (excluding the vacant HBC space, in-place occupancy is 82%);
  • Weighted average lease term of 4.2 years;
  • Significant investment in the property, including an expansion completed in 2008 that added 148,000 square feet of retail space and a new food court, the opening of Market & Co. in 2018, and a new Yonge Street entrance completed in 2025;
  • BOMA BEST Platinum certified;
  • Large-format tenants include Winners, Sport Chek, Aritzia, Uniqlo and Zara; and
  • Notable CRU tenants include Apple, Sephora, Lululemon, Victoria’s Secret, and Browns.

Primaris said Upper Canada Mall will become Primaris’ 4th largest shopping centre measured by total CRU sales volume.

It said the property offers growth potential over the next few years, as operating and financial performance normalizes, and as Primaris’ full-service management platform integrates and operates the property.

It said opportunities to increase Net Operating Income include:

  • Redemise and lease approximately 263,400 square feet of former anchor and large format space to strong covenant, high-quality national retailers;
    • 142,800 square feet of former Hudson’s Bay is under negotiation;
    • 47,600 square feet of former Toys R Us is under negotiation;
    • 73,000 square feet former Sears spaced is committed to two national retailers;
  • 33,800 square feet of vacant CRU space to strong tenants at market rents;
  • Identified over 6 acres of excess land available for potential retail pad development or monetization; and
  • Leverage Primaris’ platform to deploy its cost management strategy.

Recently, Primaris said it is raising approximately $200 million in new equity as it evaluates another major round of shopping centre acquisitions, with the REIT disclosing that it is in various stages of negotiations involving more than $1 billion in potential purchases. The Toronto-based REIT announced September 14 that a syndicate of underwriters led by TD Securities, Desjardins Capital Markets and RBC Capital Markets will purchase 9.91 million Primaris units on a bought-deal basis at $20.20 per unit. An over-allotment option could increase gross proceeds to approximately $230 million.

More from Retail Insider:

How AI-Generated 3D Is Changing Retail Product Visualization in 2026

Retail product visualization is converting hastily in 2026. E-commerce manufacturers are moving past traditional product pictures and exploring interactive 3-D fashions, browser-primarily based previews, and augmented reality (AR) studies. Instead of displaying clients a product from only a few constant angles, shops can now create digital 3-d versions that customers can rotate, zoom, and once in a while area in their very very own environment.

AI-generated 3D is supporting making this system quicker and more on hand. A retailer can begin with product pictures and use AI gear to create web-ready 3D belongings without building each model manually from scratch.

From Product Photos to Web-Ready 3-d Models

Traditional three-D product modeling can require specialized software programs, experienced artists, and considerable production time. AI-based workflows are converting that system through permitting groups to apply current product imagery as a starting point.

With the proper references, AI can assist in generating a 3D illustration of products consisting of fixtures, shoes, customer electronics, accessories, packaging, and domestic goods. These fashions can then be subtle for on-line shops, advertising and marketing campaigns, AR reports, or other virtual packages.

 Accuracy stays one of the most crucial concerns. A version desires to preserve the product’s recognizable shape, proportions, important layout elements, and visual info. AI generation is therefore most useful when combined with quality reference images and a review process that checks the final asset against the physical product.

Texture Fidelity Matters for E-Commerce

A visually astounding 3-d model is not enough if its materials and textures do not as it should constitute the product.

For retail, information together with fabric styles, leather-based surfaces, plastic finishes, metal components, hues, and branding can impact purchasing choices. AI-generated 3D workflows can help create textured assets that give shoppers a greater practical illustration of what they’re thinking about.

Retail groups have to nonetheless assess textures cautiously, in particular for products wherein shade accuracy and fabric look are important. The purpose isn’t always without a doubt to create a 3-D item, however to produce a virtual representation that works correctly as a product visualization asset.

Choosing the Right 3-D Formats

Web compatibility is another important part of AI-generated 3D workflows. Formats such as GLB and glTF are widely useful for delivering interactive 3D content on websites and digital platforms. USDZ also can be relevant when stores need to assist positive AR reports.

Choosing the right format depends at the storefront, viewer, AR platform, and technical requirements concerned. Before publishing a version, teams must confirm that the chosen format preserves the desired geometry, substances, textures, and animations.

Polygon Control and Compression Improve Performance

High-detail models can contain large numbers of polygons and heavy texture files. While this can improve visual quality, overly complex assets can increase loading times and create performance problems, especially for shoppers using mobile devices.

Polygon reduction and compression are therefore becoming important parts of the retail 3D workflow. Teams can create specified supply fashions after which generate optimized versions for web sites and storefronts.

The objective is to locate a practical stability among visible constancy and performance. A product model needs to look convincing at the same time as closing light-weight enough for smooth interplay.

Browser-Based Product Previews

Retailers also need simple ways to review and present 3D assets. A browser-primarily based online three-D viewer can make it simpler for groups to investigate models without requiring specialized 3-D software programs.

For instance, Meshy gives an online 3D viewer that may be used to preview 3-d fashions at once in a browser. This type of workflow can help teams overview geometry, materials, and standard presentation before integrating assets into an online storefront.

Browser previews are especially useful whilst designers, marketers, builders, and e-trade managers need to collaborate on the equal virtual asset without installing complex desktop packages.

Batch Workflows for Growing Product Catalogs

Large retailers may have thousands of products, making manual 3D production difficult to scale. AI can help streamline workflows by reducing the amount of repetitive modeling work involved.

Batch-oriented methods can permit teams to move more than one product property through levels which includes image education, 3D era, texture processing, optimization, great checking, and export. Automation turns into particularly valuable for shops that often upload new products or update seasonal collections.

However, best control needs to stay part of the workflow. Automated generation can accelerate production, but teams should review important products before publishing them to customers.

Storefront Compatibility Is Essential

A 3D asset only creates value if shoppers can actually use it. Retailers should consider how models will appear within their existing storefront technology, product pages, mobile experiences, and AR tools.

Before deployment, teams should test loading speed, device compatibility, interaction controls, image and texture quality, and fallback experiences for browsers that do not support specific 3D features.

A reliable online 3D viewer can also help teams test and share models before they are added to production environments.

The Future of Retail Visualization

AI-generated 3D is making interactive product visualization extra sensible for retailers of various sizes. Instead of treating 3-D as a specialized asset reserved for big manufacturers, groups can an increasing number of comprise it into ordinary e-commerce workflows.

The only technique combines AI generation with human overview, optimized geometry, correct textures, current three-D codecs, compression, and storefront checking out. As these technologies preserve to enhance, product pages can end up greater interactive and informative, giving customers additional methods to apprehend products before shopping.

In 2026, AI-generated 3-D is not truly replacing conventional product photographs. It is expanding the opportunities of virtual vending with the aid of turning static product references into interactive properties that may work throughout web sites, cell devices, and AR reviews.

Mental Resilience in Retail—Without the Toxic Positivity

Retail employees are regularly asked to remain calm, helpful and commercially focused while managing demanding customers, fluctuating schedules, staffing shortages and busy trading periods. Resilience is therefore a valuable workplace capability—but it should never become a convenient way to tell employees to tolerate unreasonable pressure.

Phrases such as “stay positive” or “push through it” can sound encouraging. When they are used to close down honest conversations about fatigue, grief, anxiety or workplace conditions, however, they become counterproductive.

A more useful definition of resilience includes adapting to difficulty, drawing on support, recovering at a realistic pace and changing conditions that are no longer sustainable. This guide to building mental resilience and coping with stress effectively offers a broader health and wellbeing perspective.

Retail resilience is not constant toughness

Retail has always required emotional skill. Employees may need to respond professionally to complaints, manage queues, solve unexpected problems and maintain a welcoming environment even when a store is under pressure.

That does not mean resilient employees are unaffected by difficult experiences. Someone can be capable, reliable and committed while also feeling overwhelmed.

Retail Insider has previously examined why emotional resilience is becoming an important retail skill. Crucially, that resilience should involve processing stress rather than suppressing it.

In practice, resilience may mean:

  • Asking a colleague or manager for assistance
  • Taking an appropriate break after a difficult interaction
  • Acknowledging that a workload has become unmanageable
  • Using available mental-health support
  • Requesting clearer priorities
  • Changing a coping strategy that is no longer helping
  • Recovering gradually instead of pretending everything is fine

An employee who raises a concern is not necessarily lacking resilience. They may be identifying an operational risk before it develops into absence, conflict, poor service or resignation.

What toxic positivity looks like at work

Toxic positivity is not ordinary optimism. A positive and solution-focused workplace can help teams navigate uncertainty. The problem arises when positivity is treated as the only acceptable response.

In retail, this may sound like:

  • “At least you still have a job.”
  • “Everyone is under pressure.”
  • “Leave personal problems at the door.”
  • “We just need better energy on the floor.”
  • “Other stores are coping.”
  • “Try not to take customers so personally.”

Comments like these can discourage employees from explaining what is actually happening. They may also shift attention away from understaffing, poor scheduling, inadequate security or insufficient manager support.

A better managerial response begins with listening: “What is making this difficult, and what would make it more manageable?”

The answer may involve emotional support, but it may also require a practical change to staffing, duties, training or store procedures.

Resilience cannot compensate for poor work design

Retailers benefit when employees can adapt to change, but individual coping skills have limits. No amount of positive thinking can reliably compensate for chronic understaffing, unpredictable scheduling, inadequate training or repeated exposure to aggression.

The Government of Canada’s guidance on mental health in the workplace recommends clear responsibilities, manageable workloads and employee involvement in setting realistic goals.

Those principles have direct retail applications. Leaders can support healthier performance by:

  • Publishing schedules with reasonable notice
  • Matching staffing levels to expected customer demand
  • Defining when employees should escalate difficult interactions
  • Ensuring workers know who can authorize exceptions or refunds
  • Rotating particularly demanding duties where possible
  • Providing adequate recovery time between shifts
  • Explaining operational changes clearly
  • Giving new employees sufficient training before expecting independent performance

Retail Insider has also explored why employee experience should be treated as an operational risk issue. Workforce resilience is strongest when it is developed through everyday management and communication—not demanded only when a crisis arrives.

Frontline emotional labour needs recognition

Customer-facing employees do more than complete transactions. They regulate their tone, expression and behaviour throughout the working day. They may be expected to remain friendly while responding to complaints, suspected theft, aggressive behaviour or concerns outside their authority.

This emotional labour can be easy to overlook because it does not appear on a task list. Yet it consumes attention and energy.

Retailers can reduce the burden by creating clear procedures for difficult situations. Employees should know:

  • When they can end an abusive interaction
  • Who will support them during an escalation
  • How security concerns should be reported
  • Whether they can step away after a serious incident
  • What follow-up support is available
  • That sales or service targets do not take priority over immediate safety

Managers also need training. An inexperienced supervisor may unintentionally minimize an employee’s reaction because they are unsure what to say or how to respond.

A calm acknowledgement is often enough to begin: “That was a difficult situation. Take a few minutes, and then we can discuss what support you need.”

Repeatable habits build capacity

Sleep, physical activity, supportive relationships and time away from work do not remove adversity. They can, however, influence the capacity a person has available to manage it.

The World Health Organization’s stress-management guide offers practical techniques including grounding, making space for difficult emotions and acting in line with personal values.

For retail employees, sustainable habits usually need to be simple enough to survive busy weeks. Examples include:

  • Taking scheduled breaks rather than repeatedly postponing them
  • Eating regularly during longer shifts
  • Using a brief transition routine after work
  • Keeping contact with trusted friends or colleagues
  • Protecting sleep as far as shift patterns allow
  • Asking for support before reaching exhaustion

Perfection makes a resilience plan fragile. A small habit that can be repeated is generally more useful than an ambitious routine that disappears during the holiday season or another peak period.

Employers should also recognise their role. It is difficult for employees to maintain healthy routines when breaks are routinely interrupted or schedules change with little notice.

Agency and meaning matter

Stress often feels more manageable when people understand what they are working towards and have some influence over how work is completed.

That sense of agency can be particularly important in retail environments where many decisions are determined by systems, policies or head-office targets. Even modest choices—such as input into shift preferences, task rotation or how a display is organized—can help employees feel less powerless.

Managers can also connect everyday tasks to a wider purpose. Receiving inventory accurately, maintaining a safe floor and resolving customer concerns all contribute to the brand experience. Recognition should reflect those contributions rather than focusing exclusively on sales figures.

Resilience grows more easily in cultures where employees believe their judgement and effort matter.

Build systems of support before they are urgently needed

Support is most effective when employees know how to access it before a crisis. Information about employee assistance programmes, counselling, benefits and emergency procedures should be clear, confidential and easy to locate.

Retail Insider reported on Mountain Warehouse’s partnership with the Retail Trust, which provides employees with resources including counselling and manager training. Initiatives of this kind demonstrate how mental-health support can be incorporated into a wider workforce strategy.

The WHO guidelines on mental health at work recommend organizational interventions alongside manager training, worker education and appropriate support for people living with mental-health conditions.

Offering a helpline is useful, but it should not be the organization’s only response. Retailers also need to examine whether their working practices are contributing to distress.

A practical resilience checklist for retail leaders

Retailers can support resilience without placing the entire responsibility on individual employees:

  • Review whether staffing levels reflect actual store traffic and workload.
  • Give employees clear escalation routes for difficult customer situations.
  • Protect breaks and recovery time during busy periods.
  • Train managers to listen without immediately minimizing or trying to fix everything.
  • Publish mental-health resources in a clear and accessible format.
  • Ask employees which workplace pressures could realistically be reduced.
  • Communicate organizational changes early and honestly.