Home Blog Page 249

Jollibee and KATSEYE launch limited-edition Korean BBQ Chicken menu

By
Mario Toneguzzi
-
Designed to reflect the shared energy of two global icons, Jollibee and KATSEYE are launching a partnership to create joyful new connections with their North American fans.

 Jollibee, the global restaurant phenomenon known for “spreading joy” through its iconic Jolly Crispy Chicken, Chicken Sandwiches and other delicious menu items, has announced the debut of its new KATSEYE Special Korean BBQ Chicken Sandwich and Fried Chicken. 

“Launching through its continued partnership with global girl group, KATSEYE, both brands are again daring to break the mold. Jollibee invites fans and EYEKONS to get their hands on this unique flavor, exclusively available at Jollibee locations nationwide while supplies last,” said the brand.

“Marking Jollibee’s sauciest collab yet, the new menu items center on a bold fusion of sweet and savory flavors with a spicy kick. This next-level sauce features a soy glaze and gochujang, offering a vibrant flavor that seamlessly complements Jollibee’s signature chicken. The KATSEYE Special Korean BBQ Chicken Sandwich is served on a toasted brioche bun and topped with fresh cucumber slices, thinly sliced red onion and cilantro, adding a bite of freshness to the crave-worthy sandwich. For fans that prefer a bone-in option, the KATSEYE Special Korean BBQ Fried Chicken offers the same signature crispy and juicy fried chicken Jollibee is known for, hand-dipped in the unforgettable Korean BBQ sauce,” said the global brand.

BEE SAUCY! Jollibee debuts its deliciously bold KATSEYE Special: Korean BBQ Chicken Sandwich and Fried Chicken, in collaboration with the global girl group sensation.

“KATSEYE, fresh off their 2025 MTV Video Music Awards win and continuously recognized for their groundbreaking artistry, influential global presence, and undeniable flair, embodies the very essence of what it means to “Bee Saucy.” The six-member girl group elevates everything they touch, from the pop music genre to their electric dance moves, and now Jollibee’s new Korean BBQ menu items. This launch isn’t just about a deliciously iconic piece of fried chicken, it’s also about connecting food, fashion, and self-expression. The partnership invites individuals to embrace their bold characteristics, much like the new Korean BBQ Chicken itself.”

Marking Jollibee’s sauciest collab yet, the new Korean BBQ Chicken Sandwich and Fried Chicken is only available for a limited time.

“Jollibee is known for serving up crispy and juicy fried chicken —and now saucy, just like KATSEYE. This collaboration, celebrating the expressive spirit that both Jollibee and KATSEYE embody, was a seamless fit,” said Luis Velasco, Senior Vice President and Marketing Head at Jollibee North America. “Our new Korean BBQ menu items are made with Jollibee’s signature quality in mind and a truly crave-worthy sauce. For all the Jollibee fans, EYEKONS, and people who aren’t afraid to express themselves and ‘Bee Saucy’ — the new Korean BBQ flavor is for you.”

“The Korean BBQ Chicken items are our new favorites on the menu! Just like our music, this new flavor is bold, dynamic, and full of personality,” shared KATSEYE. “We can’t wait for EYEKONS to taste it and join us in embracing their ‘saucy’ side.”

The KATSEYE Special Korean BBQ Chicken Sandwich and Fried Chicken are available across North America for a limited time. Customers can order exclusively through Jollibee’s website and the new mobile app, available for download on the Apple App Store and Google Play.

Photo: KATSEYE website
Photo: KATSEYE website

Jollibee and KATSEYE’s explosive partnership kicked off in August with a stylish merch collaboration, which sold out in less than three hours, celebrating flavor, culture, and the shared joy of being unapologetically unique. Now, both Jollibee lovers and EYEKONS can experience the joy of eating through this deliciously different and saucy collab. In the coming weeks, fans can expect more surprises from these beloved brands as the partnership continues to bring fun and flavor to their dedicated followers, said the brand, which is the flagship brand of the Jollibee Group.

KATSEYE – comprising Daniela (Cuban/Venezuelan-American, from Atlanta, GA), Lara (Indian, from New York, NY), Manon (Ghanaian-Italian, from Zurich, Switzerland), Megan (Chinese-American, from Honolulu, HI), Sophia (Manila, Philippines), and Yoonchae (Seoul, South Korea) – has quickly risen to international prominence with their captivating performances, unique sound, and dedicated fanbase. A powerhouse of diverse talent, KATSEYE embodies the spirit of modern pop, inspiring millions with their music and message.

The next-level Korean BBQ sauce features a soy glaze and gochujang, offering a vibrant flavor that seamlessly complements Jollibee’s signature chicken.

More from Retail Insider:

Adyen partners with LVMH for payment solution

By
Mario Toneguzzi
-
Source: Adyen
Source: Adyen

 Adyen, the global financial technology platform for leading businesses, is supporting LVMH, the world leader in luxury goods, in a major international initiative: the unification of payment systems across all of its Maisons.

Adyen’s solutions are live in nearly 50 of the group’s Maisons around the world, spanning fashion and leather goods, exceptional hospitality, watches and jewelry, beauty, and department stores.

As part of a strategy to strengthen synergies, LVMHs said it is driving the adoption of best practices across its Maisons (locations). The objective is to leverage the group’s most effective initiatives and scale them, while preserving each Maison’s unique identity and standards of excellence.

It was in this spirit that LVMH selected Adyen as its global payments partner in 2020, with the goal of unifying in-store and online payment infrastructures and delivering a seamless, high-end customer experience, it said.

The company said implementation of Adyen’s solutions has delivered concrete benefits from the very first deployment phases, including:

  • A premium, frictionless in-store experience, notably with mobile terminals and Tap to Pay technology
  • A significant reduction in manual entry, saving time and minimizing errors
  • Automation of reconciliation and end-of-day processes
  • A unified approach to payments with a single partner covering all channels, geographies, and methods, through a harmonized integration

With more than 1,000 stores rolled out worldwide across Europe, APAC, the Americas, and more, the project’s success also relies on tailored, boutique-by-boutique support, said the company.

“This project is part of our broader ambition to deliver a flawless customer experience, reflecting the quality of our products and the craftsmanship of our Maisons,” said Arnaud Bodzon, Group Payment Director, LVMH. “This applies not only to end customers but also to the sales advisors using the solutions. They can now focus fully on their core role—advising and supporting our clients—without having to worry about payment processing.

“Hands-on support is a key success factor when managing integration projects in a group like LVMH. Adyen’s expertise has enabled them to meet and adapt to our specific needs.”

Ethan Tandowsky
Ethan Tandowsky

“Our partnership with LVMH reflects a shared vision: creating meaningful and effortless experiences for customers in the world of high-end retail,” commented Ethan Tandowsky, CFO at Adyen. “Beyond facilitating payments, we’re working together to elevate every touchpoint across LVMH’s Maisons to make sure shoppers have an experience which matches the luxury goods they are purchasing. I cannot wait to see what we can achieve together with LVMH in this next chapter.”

More from Retail Insider:

Jimmy John’s Expands to Winnipeg with First Location Opening

By
Craig Patterson
-
Image: Jimmy John's

Jimmy John’s, the American sandwich chain known for its freshly baked bread, premium ingredients, and famously fast service, will open the doors to its first Winnipeg location on September 19. The store is located at 1740 Pembina Highway, a busy south Winnipeg corridor.

The opening represents a milestone in the brand’s Canadian expansion plan under master franchisor Foodtastic. The Québec-based franchisor, which operates more than 1,200 restaurants across multiple brands, has ambitious plans to open up to 200 Jimmy John’s locations in Canada over the next decade, with three Winnipeg stores expected by the end of 2025.

“Jimmy John’s is a real gem in our restaurant roster,” says Peter Mammas, President and CEO of Foodtastic and the driving force behind Jimmy John’s entry into Canada. “We’ve said it before and I’ll say it again – we bring the bread, the flavours and the value offering, you bring the appetite. As we expand to new cities and communities, you have my assurance we’ll be working non-stop to keep the integrity of this winning formula.”

Image: Peter Mammas

Mammas has emphasized that each new store opening is about more than simply adding units. It represents a deliberate push to create local jobs, introduce a new fast-casual option to Canadian diners, and adapt Jimmy John’s to Canadian tastes where appropriate. One notable example of this adaptation is the introduction of toasted sandwiches, a feature unique to Canadian locations and a nod to local preferences.

A Menu Built on Freshness

Jimmy John’s is renowned for its straightforward menu, which focuses on high-quality ingredients and a simple promise: “freaky fresh” sandwiches served quickly. Winnipeg diners will be able to enjoy popular choices like the Beach Club, Club Lulu, and Italian Night Club, alongside classics such as The Pepe, J.J.B.L.T., and Turkey Tom.

The brand is equally well known for its bread, baked fresh throughout the day, and for its practice of slicing vegetables in-house daily. For guests seeking a lighter option, sandwiches can be ordered as an “Unwich,” a lettuce wrap alternative that eliminates bread altogether. Jimmy Chips, kettle-cooked potato chips that have developed a loyal following in the United States, are also available in Canada.

The new Pembina Highway location includes a drive-thru window, catering to customers seeking quick service without leaving their vehicles. This drive-thru feature is part of Jimmy John’s strategy to meet Canadian consumer expectations for convenience while still focusing on quality.

Winnipeg will not be a single-market experiment for the chain. Two more locations are scheduled to open this fall: one at 1430 Ellice Avenue and another at 360 Broadway in the city’s downtown core. The clustering of three locations signals confidence in the Winnipeg market and aims to create brand visibility and operational efficiency.

Canadian Market Rollout

Entrance to the new Winnipeg Jimmy John’s. Photo supplied

Jimmy John’s Canadian journey began in November 2024 with the opening of its first location at 197 North Queen Street in Toronto, near CF Sherway Gardens. The launch was followed by the opening of a store at Niagara Falls’ Fallsview Casino in August 2025, where local promotions and grand-opening events attracted significant attention.

Foodtastic plans to expand beyond Ontario and Manitoba with locations in Ottawa, Edmonton, Barrie, and Windsor over the next year. The company’s strategy is to grow rapidly but sustainably, selecting locations that combine strong demographics, traffic counts, and access to drive-thru infrastructure.

Brand History and Global Context

Founded in 1983 by Jimmy John Liautaud in Charleston, Illinois, Jimmy John’s started with just four sandwiches and an emphasis on delivery at a time when few competitors offered the service. By the mid-1980s, Liautaud had purchased his father’s stake in the business and began expanding across Illinois.

Franchising began in 1994, setting the stage for rapid growth. By 2002, Jimmy John’s had more than 200 locations, and today, the chain boasts over 2,700 restaurants across the United States, with more than 98 percent operated by franchisees. The “freaky fast” delivery model became a cornerstone of the brand, building a loyal following among consumers seeking quality and speed.

In 2019, Jimmy John’s was acquired by Inspire Brands, the parent company of Arby’s, Dunkin’, and Sonic, giving the sandwich chain additional resources and national synergies to support international expansion.

More from Retail Insider: 

IKEA Canada reaches significant zero emission milestone as electric vehicle truck home deliveries take the lead over diesel

By
Mario Toneguzzi
-
IKEA Canada reaches significant zero emission milestone as electric vehicle truck home deliveries take the lead over diesel (CNW Group/IKEA Canada Limited Partnership)

IKEA Canada says it has reached a significant milestone in its sustainability journey. In August 2025, 72% of its big and bulky truck home deliveries were completed using electric vehicles (EVs), surpassing deliveries made by internal combustion engine (ICE) vehicles for the first time. This marks a strong step forward in support of Ingka Group’s global ambition to achieve more than 90% zero emission (ZE) home deliveries by 2028, report the company.

IKEA Canada’s progress toward ZE home deliveries is made possible through strong collaboration with delivery service partners who share the company’s vision for innovative solutions that support healthier cities and a healthier climate. Investments in EV charging infrastructure have also played a critical role in enabling this transition and sustaining momentum, said the retailer.

Liz Wilson
Liz Wilson

“Our investments in EV charging infrastructure provide our delivery service partners with dedicated, reliable and safe access to power, ensuring they start each day fully charged and ready to deliver,” says Liz Wilson, Head of Customer Fulfilment.

“Having more of our truck home deliveries fulfilled by EVs than diesel trucks in August 2025 is an incredible milestone in advancing IKEA Canada’s sustainability goals. This progress wouldn’t be possible without the strong collaboration with our delivery service partners, who share our commitment to innovation and environmental responsibility. Most importantly, we’re proud that IKEA customers never have to pay a premium for zero emission deliveries, reflecting our dedication to making sustainable choices both accessible and affordable for the many.”

IKEA Canada said it has invested $3.75 million, supported by $1.175 million in funding from Natural Resources Canada’s (NRCan) Zero Emission Vehicle Infrastructure Program (ZEVIP) and utility partners, to have EV fleet chargers installed at all 17 IKEA home delivery fulfilment units across Canada. This coast-to-coast rollout ensures every location offering home delivery services, including IKEA stores and Customer Distribution Centres (CDCs), is equipped with dedicated EV charging infrastructure for its delivery partners.

IKEA said customers never pay a premium for zero emission home delivery. It’s part of the company’s commitment to making sustainable choices easy and accessible for the many, while continuing to deliver the high-quality service customers expect. Aligned with Ingka Group’s global ambition to reach 90% zero emission home deliveries by 2028, IKEA Canada is driving progress through innovative solutions and strategic collaborations that support its sustainability journey and respond to evolving customer needs.

Founded in 1943 in Sweden, the retailer is a leading home furnishing retailer. IKEA Canada is part of Ingka Group which operates 482 IKEA stores in 31 countries, including 16 in Canada. Last year, IKEA Canada welcomed 28 million visitors to its stores and 166 million visitors to IKEA.ca.

More from Retail Insider:

Walmart Canada launches enhanced Walmart Rewards Mastercard

By
Mario Toneguzzi
-
Source- Walmart
Source- Walmart

Walmart Canada has launched its enhanced, no-fee Walmart Rewards Mastercard, issued by Fairstone Bank of Canada. Since its inception more than 15 years ago, the Rewards Mastercard has helped Canadians redeem over $600 million in value at Walmart, said the retailer.

“Now, Walmart Rewards Mastercard cardholders can maximize their Walmart Reward Dollars and earn 3% on Walmart purchases – in store and online, including Marketplace – and 1% on purchases made everywhere else. They can also save their rewards on their terms, earning unlimited Walmart Reward Dollars that never expire. Saving up for a Walmart purchase has never been easier,” it said.

“The new and improved Walmart Rewards Mastercard also provides up to six months free of Delivery Pass with the purchase of an annual Delivery Pass subscription. Plus, new cardholders are eligible to receive a special welcome bonus of $25 in Reward Dollars.”

It said the launch supports its ongoing commitment to delivering everyday low prices to Canadians. Throughout the year, it has lowered prices on hundreds of key items to make a difference on its customers grocery bills, it added.

Joseph Godsey
Joseph Godsey

“Canadians continue to feel the pressure of rising costs and are looking for ways to stretch their dollar a little further,” said Joseph Godsey, Chief Growth Officer, Walmart Canada.

“With a higher earn rate on Walmart purchases, our upgraded Walmart Rewards Mastercard has been redesigned with our customers’ feedback in mind to help cardholders earn even more with every swipe, every tap and every purchase – no matter where they shop. We’ve built what we believe is a strong, no-fee rewards card and are proud to continue providing tremendous value to our customers on top of our everyday low prices.”

“The relaunch of the Walmart Rewards Mastercard reflects our focus on modernizing product offerings and aligning with evolving customer needs,” said Emilie Boulay, Chief Card Services Officer, Fairstone Bank. “We are proud to work with Walmart Canada on a program that enhances the value cardholders receive and reinforces our shared commitment to helping Canadians with their financial needs.”

Emilie Boulay
Emilie Boulay

Additional Features

  • Reward Dollars are earned in dollar equivalents, making it easy for cardholders to track how much they’ve earned and can redeem
  • Reward Dollars are redeemed in $5 increments via checkout in store or on Walmart.ca
  • Customers can apply for a card in person at a store or online at WalmartRewards.ca

Existing Rewards Mastercard cardholders will automatically receive the enhanced card benefits on their current credit card, said the company.

The retailer has more than 400 stores nationwide serving 1.5 million customers each day. It’s flagship online store is visited by more than 1.5 million customers daily.

More from Retail Insider:

Roots Corp. Q2 Fiscal 2025 Earnings Review & Commentary

By
Bruce Winder
-
Roots at CF Toronto Eaton Centre (Image: Dustin Fuhs)

I listened to the Roots Corp. (XTSE: ROOT) Q2 fiscal 2025 earnings call on September 10th. The call was hosted by Meghan Roach (CEO) & Leon Wu (CFO). The storied brand has taken advantage of recent Canadian patriotism to drive very strong comparable store sales by partnering with Molson & Canada Dry.

GAAP Financials (all in $ CDN)

Roots traditionally sells about 30% of it’s sales volume in the first half of the year and runs at a loss.

Sales in Q2 were $ 50.8 million, up + 6.3% year/year. The retailer posted a + 17.8% comp store sales growth for the quarter, the highest growth rate since the company went public in 2017. This strong growth was a result of success in: omni-channel retailing, branding & marketing and execution. The lifestyle, active & sweats category saw strong sales growth.

Direct-to-consumer sales were $ 41 million in the quarter, up +12.7%. See management commentary below for steps taken by Roots to drive sales in this division.

Partner & other sales were $9.7 million in Q2, down – 14.2 % to last year. This was primarily driven by Roots’ Taiwan partner who bought less product to optimize inventory, partially offset by strong sales with China’s Tmall, B2B wholesale customers & licensing revenue.

In Q2, sales include 5 less stores than last year, also renovations disrupted sales at other stores being upgraded.

Gross profit was $ 30.8 million in the quarter, up + 14.5% as both revenue segments saw increases in rate.

Gross margin rate was 60.6%, an increase of +400bps year/year. This gain was due to a combination of: greater sales mix of direct-to-consumer sales which yield higher margins, sourcing strategies, disciplined markdown management & a mix shift to higher margin categories. Specifically, the direct-to-consumer segment had a gross margin rate of 63.2 %, up + 150 bps while the partner & other segment had a gross margin rate of 60.7% up + 430 bps. Within the direct-to-consumer segment, rate improved due to: better costing & lower discounting, partially offset by foreign exchange rates.

SG&A was $ 34.7 million or 68.3% of sales, up +9.1% from Q2 last year which was $ 31.8 million or 66.5% of sales. This increase was due to increased compensation costs as a result of share price increases, investments in marketing & other personnel costs. This was partially offset by lower occupancy costs.

The retailer had an operating loss of – $ 3.9 million or -7.6% of sales for Q2, up from $ -4.9 million or -10.3 % of sales in Q2/24.

Roots posted a net loss of – $ 4.4 million in Q2, a 16.1% improvement to last years loss of -$5.2 million.

For the first half of 2025, Roots generated negative cash from operating activities of – $14.4 million, down from – $ 10.5 million in the first half of 2024. This was caused primarily by a large negative swing in “Accounts payable and accrued liabilities” & higher inventories year/year.

Roots has $ 1.93 million in cash on hand, down roughly -30% from last year. Meanwhile, account receivable is up significantly, from $7.49 million to $11.29 million (up + 50% to last year). Long term debt has been reduced from $ 39.1 million to $ 33.4 million, a drop of about -15%. Roots retained earnings deficit increased from -$15.7 million to -$46.3 million.

Inventory is $ 49.9 million, up +13.9% to last year. Roots repurchased 492,000 common shares in the quarter, valued at $ 1.5 million.

Management Commentary

In July, the retailer launched it’s new “Roam” collection in activewear. This line included it’s proprietary breathing technology which made the garments moisture and odor resistance, while preserving Roots traditional softness.

Roots also activated 2 brand collaborations in Q2: 1) Molson x Roots “Beer Sweats” & 2) Canada Dry x Roots collection. These launches included select pop-up stores and significant marketing, which helped increase brand awareness. Roots also utilized double the number of brand ambassadors in Q2 to drive brand affinity and marketing funnels. Finally, Roots launched select golf & tennis inspired activations.

Also in July, Roots opened it’s Vancouver flagship store. The unit is a blend of nature & technology which includes a moss wall, numerous digital screens and a reference to Stanley Park. Since it’s launch, Roots has seen a “notable” increase in sales in the market.

Roots also re-launched it’s updated Mount Tremblant store in July. This location also includes digital screens in it’s upgrades.

The brand is focused on authentic storytelling, which according to management drives conversion.

Roots is selective in how it allocates capital, using money to update stores in key locations while rightsizing stores in other less promising locations.

Roots Share Price Dynamics

Roots stock opened on September 10th at $3.24 (earnings day) and closed at $3.20. The stock was down – 1.25% over the last month but up + 48.4% over the last year.

My Commentary

Roots is an interesting specialty retailer. Owned mostly by private equity (Search Light Capital), the retailer is traded publicly in Toronto. I think Roots was wise to leverage the recent buy-Canadian movement in marketing and collaboration, which no doubt helped drive significant comp store sales growth. Gross margins are high at 60% + but Roots has a large SG&A expense (68% of sales in Q2) that is more than double that of GAP (~33% in Q2) and much higher than Lululemon (~38% in Q2). Some of this heightened expense may be due in part to fees that Search Light Capital may charge the business to manage it. With inventories high, it will be interesting to see how Roots performs in Q3 & Q4 and whether they can maintain this strong sales momentum.

What do you think?

Thanks for reading!

Bruce Winder

Retail Analyst

Bruce Winder Retail – BWR

416-705-5627/bwinder@brucewinder.com

www.brucewinder.com

NOTE: The comments above are my own personal opinion and do not represent investment advice. See a professional investment advisor.

More from Retail Insider:

Canadian Retail News From Around The Web For September 19, 2025

By
Retail Insider
-
Canadian Retail News From Around The Web

News at a Glance

Retail Insider is streamlining its Canadian retail news from around the web to include a handful of top news stories that can be viewed quickly during the day. Here are the top stories from the past 48 hours.

Sale of Claire’s global business could include up to 77 Canadian stores: court docs (Canadian Press)

Some grocery stores are being accused of ‘maple washing’ (CTV)

Canada Post Flyer Delivery Halt (Retail Council of Canada)

Big rewards just got bigger: Walmart Canada launches enhanced Walmart Rewards Mastercard (Press release)

Retailers warn Quebec repair rules are ‘impossible,’ advocates say they’re overdue (CTV)

Calgary Co-op opens 41,000 sq ft centre in Cochrane, Alta. (Grocery Business)

Farm Boy enacting companywide ‘comprehensive review’ after 2 Ontario locations temporarily close after health inspections (Inside Halton)

Simons ‘bucking the trend of retail’ with Toronto expansion (CP24)

Former Vancouver Sportchek worker says she was fired after trying to stop shoplifter (CTV)

New discount furniture store to open Thursday in downtown Orillia (Orillia Matters)

Akira Back Opening at Fairmont Château Laurier (WhatNow)

Three Burnaby residents arrested in stolen high-end goods sting (Vancouver Sun)

Grand opening Sept 20 at new Tom Lee Music store in Langford (Island Social Trends)

Presto cards can now be bought at No Frills (Toronto Today)

How professional Shopify store design can boost your conversion

By
Retail Insider
-

Ever landed on a internet site and felt like… some thing simply didn`t click? Maybe the pix have been blurry, the buttons have been hidden, or the checkout felt like a maze. That moment, even though it`s only a glance, could make a big difference. That`s why expert Shopify save layout isn`t pretty much making matters appearance pretty. It’s about guiding people, building trust, and turning visitors into actual buyers. Using a shopify store design service can help make that process smooth,  no guessing, no patching things together later.

Shoppers are demanding. They want clarity, speed, and confidence. And honestly, who can blame them? Online, you have seconds to prove that your store isn’t just another clickbait page. Every image, button, and piece of copy plays a role.

Why design really affects conversions

Let’s get real: we make decisions based on what we see first. If a page looks messy, we hesitate. If the checkout feels complicated, we leave. That’s why design directly impacts conversions. Good design simplifies choices and makes action obvious.

There are a few things design touches that directly influence sales:

  • How trustworthy a store looks

  • How clearly it communicates value

  • How easy it is to take action

  • How fast pages load

  • How secure and reassuring the checkout feels

Even small tweaks in those regions could make a considerable distinction in revenue. Imagine turning a 2% conversion into 4% simply via way of means of rearranging some factors on a product page. That’s real impact.

Checkout and cart abandonment

Here’s a brutal fact: roughly 70% of shopping carts get abandoned. That doesn’t mean the products aren’t appealing. Often it’s friction in the checkout,  surprise costs, confusing forms, or slow loading pages. Good design tackles that head-on:

  • Show costs upfront

  • Offer familiar payment options

  • Allow guest checkout

  • Use progress indicators

  • Preserve the cart across devices

Fixing just one of these pain points can noticeably reduce abandonment and increase revenue.

How UX and psychology come into play

Design isn’t just decoration. It uses psychology. The goal is simple: make the path to purchase obvious and easy. A few principles that work every time:

  • Fewer choices speed decisions (Hick’s Law)

  • Place important buttons where eyes naturally go (Fitts’ Law)

  • Guide attention with a clear visual hierarchy

  • Add social proof: reviews, photos, and ratings

  • Scarcity and urgency only when real

Even small copy tweaks,  like clarifying a return policy,  can outperform flashy hero images because they reduce hesitation.

Mobile-first is non-negotiable

Most visitors are on mobile. Sites designed for desktop first often fall apart on smaller screens. Mobile-first means intuitive buttons, simplified menus, and fast-loading pages. Even a one-second difference in speed can swing conversions noticeably. If mobile is an afterthought, a store is leaving money on the table.

In the same way that optimizing for mobile ensures a seamless digital journey, businesses also benefit from providing a polished experience offline. High-quality printed materials still play a vital role in marketing, helping brands stay memorable beyond the screen. Whether it’s product showcases, event handouts, or direct mail pieces, print can reinforce the same clarity and consistency that a mobile-first approach delivers online. Choosing thoughtful print solutions like catalog printing allows companies to present their offerings in a structured, visually appealing way that customers can engage with at their own pace, creating a more lasting impression.

Optimizing product pages

Product pages are the real shop windows online. They need to answer three questions instantly:

  1. What is it?

  2. Why should I care?

  3. How do I buy it?

A few things that make a difference:

  • Clear benefit statements upfront

  • High-quality images and short videos

  • Price, availability, and shipping info near the CTA

  • Trust indicators like secure payment and return info

  • Reviews and user photos close to the buy button

Clean, scannable pages convert better than cluttered ones. Too much info can overwhelm, too little can confuse.

Friction in checkout

Checkout is a series of tiny decisions. Each one matters:

  • Inline form validation

  • Auto-detecting country and postal codes

  • Error messages next to the problem field

  • Persistent cart across devices

  • Always-visible order summary

Small changes here can have immediate, measurable effects on sales because checkout is where most revenue is lost.

Trust through design

People judge websites in seconds. Professional layouts, clear policies, contact info, and certifications all build credibility. Even subtle cues,  a clean design, polished images, updated copy,  signal reliability. Trust equals sales.

AI, AR previews, and personalized recommendations are all over the news. They’re exciting, but only help if they don’t slow things down. A slow AR feature or clunky AI recommendation can frustrate users. The key is integrating tech in ways that improve experience without creating friction.

Data-driven improvements

The best design tweaks are based on data:

  1. Track visitor behavior

  2. Hypothesize improvements

  3. Run tests (A/B or split testing)

  4. Apply what works

Incremental improvements add up. Even small gains, compounded over time, can drastically increase revenue.

Choosing the right Shopify design partner

Not all agencies or freelancers understand Shopify. A strong partner will:

  • Show proven results, not just pretty mockups

  • Prioritize performance and mobile optimization

  • Use CRO best practices

  • Know Shopify inside out

  • Offer ongoing support

The right partner reduces headaches and maximizes conversion from day one.

Quick checklist for high-converting design

  • Mobile-first layout with intuitive navigation

  • Fast pages (under 3 seconds)

  • Strong, clear CTAs on product pages

  • High-quality images or short product videos

  • Visible trust signals

  • Transparent shipping and fees

  • Simplified checkout

  • Analytics and A/B testing in place

Quick wins you can implement now

  • Add trust badges near buy buttons

  • Show estimated delivery or free shipping thresholds early

  • Reduce form fields and allow autofill

  • Highlight one primary CTA per page

  • Compress images for faster loading

Even small tweaks like these can improve conversion noticeably and fast.

On balance

Design isn’t decoration. It’s a revenue driver. Every choice,  layout, image, button, copy,  influences trust, friction, and speed. Mobile optimization, streamlined checkout, and clean CTAs have an instantaneous effect on sales. Stores that deal with layout as strategy, now no longer simply appearance, seize extra visitors and flip extra traffic into buyers.

Reitmans report Q2 net revenue growth but decline in net earnings

By
Mario Toneguzzi
-
Exterior of Reitmans at West Edmonton Mall. Photo: Reitmans
Exterior of Reitmans at West Edmonton Mall. Photo: Reitmans

Reitmans (Canada) Limited, one of Canada’s leading specialty apparel retailers, today reported its financial results for the second quarter ended August 2, 2025, indicating net revenues were $215.9 million, above last year, despite three fewer stores.

Comparable sales decreased 1.3%. Gross profit margin decreased 220 basis points to 56.9%. Adjusted EBITDA was $21.4 million, $2 million below last year. Net earnings was $13.1 million, or $0.26 per share – down 16.6% from a year ago.

“Sales in the second quarter were among the best in the last few years, despite three fewer stores and the closure of Thyme Maternity. We were especially pleased with Reitmans’ performance and the customer response to our Summer collection,” said Andrea Limbardi, President and CEO of RCL. “Customers remained price-conscious, and we strategically moved inventory through focused promotions, which impacted year-on-year gross profit. Adjusted EBITDA was primarily impacted by foreign exchange, as we benefitted from a currency gain last year. We continued to focus on improving SG&A, achieving a reduction in costs of over $2.7 million.”

Andrea Limbardi
Andrea Limbardi

“Looking ahead, we’re progressing on our five-year strategic plan, which includes driving brand growth through targeted investments in our retail footprint. In Q2, our renovated stores outperformed the rest of the fleet. In October, RW&CO will open its doors at an 8,000 sq. ft. flagship in Saint-Bruno, Québec, and unveil a bold new experience that reflects the brand’s evolving identity and focus.”

Reitmans (Canada) Limited is one of Canada’s leading specialty apparel retailers for women and men, with retail outlets throughout the country. The company operates 386 stores under three distinct banners consisting of 219 Reitmans, 84 PENN., and 83 RW&CO.

Selected Financial Information

(in millions of dollars, except for gross profit % and earnings per share) (unaudited)Second quarterYear to date fiscal
20262025Change20262025Change
Net revenues$215.9$215.50.2 %$374.7$381.3(1.7 %)
Gross profit$122.8$127.3(3.5 %)$211.2$221.3(4.6 %)
Gross profit %56.9 %59.1 %(220 bps)56.4 %58.0 %(160 bps)
Selling, general and administrative expenses$103.1$105.8(2.6 %)$202.2$201.00.6 %
Net earnings$13.1$15.7(16.6 %)$3.1$14.2(78.2 %)
Adjusted EBITDA1$21.4$23.4(8.5 %)$10.8$24.2(55.4 %)
Earnings per share:
     Basic$0.26$0.32(18.8 %)$0.06$0.29(79.3 %)
     Diluted$0.26$0.32(18.8 %)$0.06$0.29(79.3 %)
1 This is a Non-GAAP Financial Measure. See “Non-GAAP Financial Measures & Supplementary Financial Measures” for reconciliations of these measures.  

More from Retail Insider:

RioCan’s $141M Bid Revealed for Georgian Mall, Oakville Place

By
Craig Patterson
-
Oakville Place. Photo: RioCan

RioCan REIT’s bid prices on two Ontario malls held in its joint venture with the Hudson’s Bay Company have been revealed in newly filed court documents, providing the most detailed look yet at the financial terms of a deal that could give Canada’s largest retail-focused REIT full control of the properties.

Court-appointed monitor FTI Consulting reported that RioCan has offered a total of approximately $141 million to acquire HBC’s 50 percent ownership stakes in Georgian Mall in Barrie and Oakville Place in Oakville. The bid, which had been previously announced without financial disclosure, would allow RioCan to consolidate ownership of both shopping centres, where it already holds 50 percent stakes and serves as managing partner.

According to the filing, RioCan is offering about $77.6 million for Georgian Mall and roughly $63 million for Oakville Place. The proposal is structured as a stalking-horse bid, setting a floor price during a 60-day marketing period that ends October 13, 2025. This process allows competing bids to be submitted, though the monitor noted that the number of potential rival bidders is “narrow,” reflecting both the complexity of the assets and the financial encumbrances involved.

Georgian Mall in Barrie. Photo: RioCan

Structure of the Transaction

The $141 million RioCan proposal includes a mix of cash consideration, assumption of a portion of the mortgage debt tied to each property, and the discharge of certain obligations related to those mortgages. Among the lenders involved are Desjardins, TD Bank, and Canada Life, with significant outstanding principal balances on both malls.

This structure is typical for stalking-horse transactions involving retail properties with high leverage, as it allows the purchaser to set a baseline price for the asset while also negotiating with mortgage holders to ensure operational stability after closing. If a higher bid emerges, RioCan retains the right to match the offer or receive a break fee.

Strategic Motivation for RioCan

For RioCan, gaining full ownership of Georgian Mall and Oakville Place would streamline decision-making and open the door to new redevelopment strategies. As managing partner of the joint venture, the REIT already has intimate knowledge of the assets, making it the most logical buyer.

Full control would allow RioCan to address anchor vacancies, explore re-tenanting strategies, and reposition the malls for long-term growth. Both properties are dominant retail destinations in their markets, with Georgian Mall serving Barrie and surrounding Simcoe County, and Oakville Place drawing shoppers from one of the country’s most affluent suburban trade areas.

RioCan has increasingly shifted its portfolio strategy toward what it describes as “major market, transit-oriented retail and mixed-use properties.” The potential consolidation of these malls aligns with its strategy of focusing on high-quality retail nodes that can be repositioned over time to include new retail formats, dining, entertainment, and potentially residential components.

Oakville Place. Photo: RioCan

Hudson’s Bay’s Financial Distress

The revelation of RioCan’s bid comes amid Hudson’s Bay Company’s shutdown. The company filed for creditor protection in March 2025 after a prolonged period of declining sales, mounting debt, neglect, and reduced liquidity left it unable to meet rent and vendor obligations.

Under court supervision, HBC liquidated its remaining Bay department stores and Saks Fifth Avenue locations, and marketing its real estate interests to recover value for creditors. Its joint-venture stakes with RioCan represent some of its most valuable remaining assets.

The RioCan–HBC joint venture was formed in 2015 and originally encompassed 12 significant retail properties across Canada, including several flagship stores and top-performing malls. The partnership allowed HBC to unlock capital from its real estate holdings, but also saddled the JV with heavy mortgage debt.

Receivership and the Role of FTI Consulting

In June 2025, RioCan initiated receivership proceedings over the joint venture after HBC ceased its rent contributions. The Ontario Superior Court of Justice appointed FTI Consulting as receiver, giving legal oversight of the assets and enabling a structured sales process.

Receivership allowed RioCan and other stakeholders to stabilize operations, address mortgage issues, and begin marketing HBC’s stakes to prospective buyers. The stalking-horse bid now on the table represents the next step in that process, setting a baseline for recovery and giving RioCan the opportunity to secure full ownership if no better offers surface.

Mortgage Debt and Encumbrances

Both Georgian Mall and Oakville Place are encumbered by substantial mortgage debt, a factor that has shaped both the valuation and the structure of RioCan’s offer.

Georgian Mall carries a $110 million first mortgage and a $24.5 million second mortgage. Oakville Place is subject to a $95 million first mortgage and a variable second mortgage with a balance that fluctuates based on interest calculations. The size of these obligations has limited the field of potential buyers, as FTI Consulting observed, since any purchaser would need to work through lender negotiations and future capital expenditure requirements.

Georgian Mall in Barrie. Image: RioCan

Market Context and Redevelopment Potential

The acquisition would give RioCan full control over two important assets at a time when Canadian mall landlords are working to adapt to a rapidly changing retail environment. The departure of department store anchors such as Hudson’s Bay creates both risk and opportunity for property owners, who must replace large vacant spaces but can also reimagine their centres for new uses.

At Georgian Mall and Oakville Place, potential redevelopment could include subdividing former anchor boxes for multiple mid-sized tenants, introducing experiential retail or fitness concepts, or even exploring mixed-use components such as residential or office space.

RioCan has already demonstrated an ability to undertake such transformations at other properties in its portfolio, and full ownership would provide it with the flexibility to execute a similar vision for these two malls.

What Happens Next

The 60-day marketing process for the assets closes October 13, 2025, after which any competing bids will be evaluated. If no higher offers are received, RioCan will proceed with its acquisition and assume full ownership of Georgian Mall and Oakville Place.

Court approval will still be required before the deal can close, but if successful, RioCan will gain sole strategic and operational control, positioning it to implement new leasing and redevelopment plans.

More from Retail Insider:

1...248249250...1,341Page 249 of 1,341