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What to Consider When Choosing a Commission-Based Marketing Agency

Most marketing agencies get paid whether your revenue goes up or down. A commission-based marketing agency works differently: part or all of its fee is tied to an agreed result, such as sales, leads, customer acquisition, or revenue.

That structure can be attractive, but the headline commission rate tells you very little on its own. How performance is measured, attributed, and calculated can matter just as much as the percentage itself.

Before choosing an agency, it is worth understanding how commission-based pricing works, what services these agencies provide, and what should be defined before the partnership begins.

What Is a Commission-Based Marketing Agency?

A commission-based marketing agency ties part or all of its compensation to a measurable business outcome rather than charging only a fixed fee.

Depending on the agreement, the agency may be paid based on:

  • Completed sales
  • Qualified leads
  • Customer acquisitions
  • Attributable revenue
  • Incremental revenue above an agreed baseline
  • Another measurable outcome defined by both parties

The structure can also vary. Some agencies work entirely on commission, while others combine a fixed base fee with a variable performance component. Revenue share is one type of commission-based arrangement, but the two terms are not interchangeable. A revenue-share model specifically calculates compensation using revenue, while a commission-based model can be tied to several different outcomes.

This is also why two agencies that both describe themselves as commission-based may have very different pricing structures.

How Does Commission-Based Pricing Compare With Other Agency Compensation Models?

There is no single pricing structure that works for every business. Each model distributes cost and performance risk differently.

Pricing modelHow it worksBest suited for
Monthly retainerFixed monthly fee for an agreed scope Ongoing support with predictable costs 
Project-basedFixed fee for a defined project One-time projects with clear deliverables 
Hourly pricingPay based on time spent Flexible or short-term support 
Commission-basedFee tied to an agreed result, such as sales, leads, or revenue Businesses seeking greater accountability for measurable outcomes 

What Services Can a Commission-Based Marketing Agency Offer?

A commission-based marketing agency can work as either a channel specialist or a broader growth partner.

Specialist agencies usually focus on areas where the result can be measured relatively clearly. These may include paid media, affiliate marketing, lead generation, email and SMS, SEO. For example, Splyt specializes in Google, Meta, and TikTok advertising and publicly describes its model as commission-only. Its agency fee is calculated as a percentage of the sales generated through the marketing it manages.

Other agencies work across a larger part of the customer journey. Their scope may combine paid acquisition, website management, CRO, email and SMS, creative, analytics, and growth strategy. For example, IMP Marketing uses a full-funnel approach through its CoScale model, combining a base fee with a percentage of incremental revenue.

Which structure makes more sense depends on the business problem. A specialist may be appropriate when the measurable outcome can be clearly connected to one channel. A broader growth partner may make more sense when performance depends on several connected areas. 

What Should You Consider When Choosing a Commission-Based Marketing Agency?

This is where most of the due diligence should happen. A commission percentage by itself tells you very little about whether an agreement is financially fair or operationally workable.

1. How Is the Commission Calculated?

The first step is to know exactly how the agency gets its commission. Compensation could be based on a sales, lead, acquisition, revenue generation, or other measurable outcome. Where the model is based on a percentage, explain the percentage rate as well as what the percentage is referring to. 

For instance, the former 10% would be on the total revenue from the store’s sales, while the latter would be the 10% above a sales baseline. What the agreement should also outline is what should be included in this calculation: refunds, discounts, taxes, shipping, chargebacks, ad spend, marketplace fees, etc.

Don’t just take the name of the rate and look at the headline rate, but be sure you also understand the base the percentage is based on and what is included or excluded from the calculation.

2. How Is the Baseline Defined?

Baseline definition becomes particularly important when the agency is compensated for incremental growth. Imagine a store generated an average of $100,000 per month before the partnership and reached $140,000 afterward. Is commission calculated on the entire $140,000 or only the additional $40,000?

Then consider seasonality. A holiday-driven business might naturally increase from $100,000 in September to $160,000 in November without any major marketing change. A useful baseline may therefore consider historical revenue, seasonal patterns, recent growth trends, existing campaigns, and major planned changes to the business.

For instance, IMP Marketing claims that its revenue-share partnerships establish the revenue bottom line, attribution requirements and revenue-share percentage prior to the start of work; any work done for them that generates revenue over those figures is what they are paid for. 

3. Does the Model Fit Your Margins and Unit Economics?

A performance-linked fee can look attractive on paper, but the real question is whether you still make enough money after paying for the result.

This becomes especially important in revenue-based models. Revenue growth and profitable growth are not the same thing. Consider a business with $100 in revenue but only $20 left after product cost, fulfillment, advertising, transaction costs, and other variable expenses; a large revenue-share fee could quickly reduce the value of that growth. 

Before committing, you should also test different scenarios: what happens to profitability if revenue grows 20%, 30%, or 50%? Commission-based pricing works best when there is enough economic room for both sides to benefit.

4. Does the Agency Understand Your Industry and Business Model?

Performance-based compensation does not replace relevant expertise. Different businesses have different customer journeys, margins, sales cycles, and growth challenges. Look for an agency that understands businesses similar to yours and can back up that experience with case studies showing measurable results.

Certifications, official partnerships, and a strong track record with key platforms can provide additional proof of expertise. For eCommerce businesses, for example, experience with Shopify, Klaviyo, Meta, and Google can be particularly relevant.

5. Does the Agency Feel Like the Right Working Partner?

Pricing and expertise matter, but so does the way the agency works. Pay attention to the early interactions: are they prepared, responsive, organized, and asking thoughtful questions about your business, or are they simply trying to move you through a sales process?

In a commission-based partnership, you want a team that shows ownership and genuine interest in growing with the business. Look for an agency that is proactive, transparent, and ambitious enough to keep looking for new opportunities rather than simply maintaining what is already working.

6. Are the Contract Terms Clear?

It’s important for any commission agreement to clearly define when the partnership begins as well as how it can evolve as the company expands. In certain models, the commission percentage is reduced when the revenue, sales or other agreed measure of performance reaches a threshold. If so, the review process should be predetermined. 

The exit terms should also be clearly defined. The minimum commitment, notice period, the termination process and what could happen with outstanding commissions or results that are produced very near the end or beginning of the partnership should be discussed on both sides. A good contract provides clarity for the brand and agency on how to modify their partnership as it grows and how to exit the relationship when it becomes inappropriate.

10 Best Commission-Based Marketing Agencies for U.S. Businesses in 2026

The agencies below use commission, revenue-share, pay-for-performance, or related performance-linked pricing structures and work with businesses in the U.S. market.

Because commercial models can change and individual agreements may be customized, confirm the latest pricing and eligibility requirements directly with each agency before making a decision.

AgencyCompensation modelFocus / Best forKey differentiator
IMP MarketingPure commission or hybrid revenue shareGrowing eCommerce businessesFull-funnel growth tied to incremental revenue
SplytCommission on generated salesDTC/eCommerce paid mediaSales-linked specialist model
Perform[cb]Pay per conversion outcomeScalable customer acquisitionMultiple outcome-based options
FunnelKakeRetainer + percentage of salesMulti-channel businessesHybrid fixed and performance fees
Theriot SolutionsPerformance-basedShopify paid socialCreative-led Meta specialization
Acquisition LabsShare above revenue baselineEstablished eCommerceAbove-baseline revenue model
BYAP MarketingFixed fee + revenue shareDTC/eCommerce growthBrand + performance approach
The PAX Digital GroupFee tied to additional profiteCommerce paid acquisitionProfit-linked compensation
Purple CowRevenue-share optionseCommerce and marketplacesFlexible engagement models
eComHoardRevenue share + other optionsGrowing eCommerce businessesBroad eCommerce support

Conclusion

Choosing a commission-based marketing agency involves more than finding the lowest percentage. Start by understanding exactly what outcome the agency is paid for and how the commission is calculated. From there, define attribution, establish a baseline where necessary, and make sure the economics still work after marketing costs and agency fees.

Relevant experience and operational fit matter as well. The agency needs enough control over the areas affecting the measured outcome, while both sides need access to the data used to calculate performance. The strongest commission-based partnerships are built on clear definitions rather than vague promises of aligned incentives.

When both sides understand what counts as a result, who influenced it, how it is measured, and how the resulting value is shared, commission-based pricing can create a practical structure for aligning agency compensation with business growth.

EAIGLE, Loblaw expand AI partnership at distribution centres

EAIGLE and Loblaw Companies Limited are expanding their partnership to deploy AI-powered gate automation technology across multiple Loblaw distribution-centre yards, building on earlier results aimed at reducing processing times and improving data accuracy and visibility.

The expanded rollout of EAIGLE’s Vision AI technology is focused on automating gate operations and improving the movement of vehicles through Loblaw’s distribution network. The companies say the technology is also intended to improve the driver experience and provide greater visibility into yard operations.

Expanding the technology rollout

Loblaw is scaling EAIGLE’s Vision AI across multiple yards and distribution centres as the companies look to improve the efficiency of vehicle access and related processes. EAIGLE’s AVAC technology automates routine gate processes, with the companies saying it can improve visibility and support more efficient movement of vehicles through distribution centres.

“We’re always looking for practical ways to improve how products move through our network so we can better serve our customers,” said Wael Yehia, Vice President, National Transportation at Loblaw. “Working with Canadian innovators like EAIGLE allows us to leverage technologies that can help improve efficiency, support our operations teams and keep products moving reliably across our network.”

The companies said the expansion is intended to address gate operations, which they describe as an important part of maintaining efficiency, security and resilience in supply chains. EAIGLE’s technology uses vision AI to automate vehicle access control, capture data and support real-time decision-making while reducing operational disruption.

“This is about scaling what works in real operations, a practical and measurable use of applied AI in supply chains,” said Amir Hoss, Chief Executive Officer at EAIGLE. “It should strengthen existing workflows, not replace them. What we’re seeing with Loblaw is a clear example of how Vision AI can be deployed at scale to improve consistency, throughput, and visibility across facilities.”

Integration with existing systems

EAIGLE said its platform uses computer vision to validate vehicles and capture freight data in real time. The technology integrates with existing warehouse management systems, transportation management systems, yard management systems and enterprise resource planning systems.

The companies said the expanded collaboration reflects Loblaw’s focus on improving efficiency and visibility across its distribution network while highlighting the use of Canadian technology to address supply-chain and logistics operations.

EAIGLE describes itself as a computer vision and data orchestration platform for gate and yard automation. Its AI-based platform is designed for supply-chain and logistics companies, with applications related to security, transportation and operational processes.

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BCG: Canadian retail spending splits further as higher- and lower-income households diverge

Andrea Piacquadio photo
Andrea Piacquadio photo

BCG recently published new research on how financial pressure is reshaping Canadian retail spending by income group and category.

The core finding is that the labels retailers plan around are becoming less reliable guides to which categories hold up. In some major categories, higher-income households spend two to four times as much as lower-income households. In others, spending is close to even.

A few other top findings:

  • Household appliances, a large discretionary purchase, show almost no income gap. Pet care, often seen as a basic everyday expense, is heavily skewed toward higher earners, who are more willing to trade up to premium options.
  • Looking six months ahead, some balanced categories are starting to split. In dining, lower-income households are pulling back while higher-income spending holds steady. In automotive and beauty, both groups plan to spend more, but higher earners are moving faster.
  • Lower-income buyers weigh price and brand trust more heavily. Higher-income buyers place more weight on service and the buying experience, especially for bigger purchases like appliances.

In an interview with Retail Insider, Terence Smith, Senior Director of BCG’s Centre for Canada’s Future and a co-author of the report, discusses the findings.

Question: What is driving the unexpected differences in spending patterns between higher- and lower-income Canadian households, and what does this mean for how retailers segment their customers?

Answer: Much of Canada’s recent consumer growth has been borrowed, sustained by savings, rising asset values, and debt while real incomes lag. As budgets tighten, households are not cutting back in the ways you would expect. They’re holding onto some discretionary spending while pulling back sharply in other areas. The result is an increasingly K-shaped economy where higher- and lower-income households are starting to pull apart, sometimes within the same category.

For retailers, this means the distinctions they previously used to indicate category performance (e.g. essential and discretionary, premium and value) are becoming less reliable indicators of resilience because they no longer can predict who keeps buying. These days, the more useful method is to review each category holistically and understand whether its customer base is holding, narrowing, or becoming more dependent on the households with greater room to spend.

Q: Why are categories such as household appliances showing relatively little difference in spending across income groups, while categories such as pet care are much more skewed toward higher earners?

A: This is exactly where the old distinctions (e.g. essential and discretionary, premium and value) break down. Just to give you an example, household appliances are a large discretionary purchase, yet they show relatively little income divergence. Pet care is often treated as a resilient everyday expense, yet it skews toward higher earners because they are more willing to trade up to premium options.

In some major categories, higher-income households spend two to four times as much as lower-income households, while in others spending is close to even. The takeaway is that today, the label on a category tells you very little about how resilient it is or who is really driving its demand, which is why understanding the divergence within each category is so important.

Caleb Oquendo photo
Caleb Oquendo photo

Q: What do the six-month spending intentions tell us about where financial pressure is likely to show up next, particularly in dining, automotive, and beauty?

A: Spending intentions signal where a category’s customer base may be starting to shift, and they show the divide taking different forms. In dining, lower-income households are pulling back while higher-income households intend to spend more, so the pressure is landing on the more constrained end of the market. In automotive and beauty, both groups expect to spend more, but higher earners are moving faster, which means these categories are leaning increasingly on households with greater room to spend.

The wider point is that some of the most consequential movements are happening in categories that look broadly balanced today. A balanced customer base can offer false reassurance if participation is quietly narrowing underneath it.

Q: How should retailers adapt their pricing, promotions, and product assortments as lower-income consumers become more focused on price and brand trust while higher-income consumers place greater value on service and the shopping experience?

A: Value is the number one factor for every income group as everyone is value-seeking right now. What differs is the form it takes. For some it means higher quality at a higher price, for others a more pared-back offer at a lower price. Price, promotion and assortment all sit inside that, which is why a single plan rarely serves two very different customers well.

As comparison gets easier, pricing and promotional capability has to keep pace no matter who you’re serving. But keeping pace is only half of it. The more valuable work is understanding what each group actually values, whether that’s high volume at a discount, convenient sizes, or samples of new products. Often it’s the same product, priced and promoted differently.

From there it’s a question of matching the proof to the buyer. Reviews, warranties and transparent sourcing close the trust gap for a household that can’t afford to get a big purchase wrong.  Installation, concierge and white-glove service are what convert consideration into a sale at the other end. Installation, concierge and white-glove service are what convert consideration into a sale at the other end. The same split applies to loyalty, where cashback and volume rewards land with one group and service upgrades with the other. What it all comes down to is dropping the average consumer as a planning assumption and working cohort by cohort, category by category.

Q: Are these shifts primarily a short-term response to economic pressure, or do you expect they will lead to longer-term changes in how Canadians shop and how retailers approach different income groups?

What the research is clear on is that financial pressure is already changing which retail categories hold up and which do not, and that responding to it takes more than a quick fix. The common thread is a shift away from planning around one average consumer and toward looking at each category separately to see how different income groups are behaving. The retailers who spot these shifts earliest will not just avoid the risk, they will be best placed to grow. 

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Daily Synopsis: September 16, 2026

Welcome to the Daily Synopsis by Retail Insider. We hope you enjoy the 11 articles we published covering key developments in Canadian retail. Here are a couple highlights with a full list of the day’s articles thereafter.

Mine & Yours Luxury Resale, marking 13 years of operation, has evolved into a sophisticated luxury retail player with multiple stores across Canada and a deepening partnership with Holt Renfrew. TryCanadian.ca launched to help consumers easily find Canadian alternatives to U.S. brands amid ongoing trade tensions and counter-tariffs, featuring a database of over 900 companies with verified ownership and manufacturing details.

Dollarama reported a 17.6% year-over-year sales increase to over $2 billion in Q2 fiscal 2027, driven in part by a full quarter of Australian operations and growth across Canadian stores. Canadian grocery prices are projected to continue rising faster than overall inflation in the near term due to persistent pressures from meat prices, imported foods, and supply chain costs. The Downtown Yonge BIA is expanding its successful Taste of Downtown Yonge food-tour program with new weekday lunch and Sunday beverage tours to engage local workers and weekend visitors.

🗞️ The Day’s Retail Insider Article List

🌐 Canadian Retail News From Around the Web will be back tomorrow.

Cozey to open first permanent Montreal store as furniture retailer expands physical footprint

Cozey photo
Cozey photo

Montreal-based furniture retailer Cozey is opening its first permanent store in the city, adding a 3,700-square-foot downtown showroom as the company expands its physical retail presence across North America.

The store, at 1020 Saint-Catherine St. W., is scheduled to open Sept. 24 and will carry Cozey’s full collection, including living-room furniture, bedroom pieces and mattresses.

Expanding beyond online retail

The Montreal location is part of a broader expansion that has seen Cozey increase its physical retail presence while also entering new international markets. The company says it now operates six retail locations across North America, three of which are permanent, and plans to open a flagship store in New York in early 2027.

Cozey also launched its e-commerce business in Australia earlier this year. The company says it has continued expanding its product lineup with new categories and designs as it builds its presence beyond its original digital-only model.

The Montreal showroom will include the company’s newer products, including the Cassini Sofa, described by Cozey as its first modular curved sofa, along with two sleeper designs, the Orian Sofa-Bed and Atmosphere Sleeper Sofa.

For founder and chief executive Frederic Aubé, the Montreal opening also marks a return to the city where the company began in 2020.

“It feels good to bring Cozey home,” he said. “The very first Cozey sofa was designed to combat the realities of Montreal living: tight staircases, compact spaces, and ultimately, what we saw was a need for furniture that works harder for modern homes and customers. To be back on the ground, permanently, where it all began, and to have the opportunity to connect with and learn more from our customers here is incredibly meaningful for us. We have a week’s worth of celebrations planned to make the most of the homecoming that it is.”

Montreal showroom

The company says the new location will give customers the opportunity to see its complete collection in person, including its latest product launches. The showroom is located on a busy street in downtown Montreal and will operate seven days a week.

Cozey’s expansion into permanent retail locations represents a shift from its digital roots, with the company increasing its investment in physical stores while continuing to sell through its e-commerce operations.

The retailer says its product development strategy is focused on expanding into new areas of the home while offering furniture that combines function, flexibility and design. The company also says its approach has been influenced by Montreal and the way people live in urban spaces.

Cozey photo
Cozey photo

The store’s regular hours will be 10 a.m. to 8 p.m. Mondays and Tuesdays, 10 a.m. to 9 p.m. Wednesdays through Fridays, and 10 a.m. to 7 p.m. Saturdays and Sundays.

Cozey has also scheduled two events as part of its opening week. An opening-night event is planned for Sept. 24 from 4 p.m. to 8 p.m., followed by a coffee and doughnut event on Sept. 26 from 10 a.m. to 7 p.m. Both events require an RSVP, with space limited, according to the company.

The Montreal store comes as Cozey continues to expand its retail network and product offering while pursuing international growth through its e-commerce business.

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Cozey photo
Cozey photo

RONA names Alain Ménard CEO as J.P. Towner moves to Sycamore Partners advisory role

Alain Ménard (left), Senior Vice-President, RONA Affiliated Dealers, is today appointed President and Chief Executive Officer, succeeding to J.P. Towner (right), who has accepted the role of Senior Advisor with Sycamore Partners, RONA’s owner, and will also serve on RONA’s Board of Directors.
Alain Ménard (left), Senior Vice-President, RONA Affiliated Dealers, is today appointed President and Chief Executive Officer, succeeding to J.P. Towner (right), who has accepted the role of Senior Advisor with Sycamore Partners, RONA’s owner, and will also serve on RONA’s Board of Directors.

RONA inc. says Alain Ménard will become its president and chief executive officer next month, succeeding J.P. Towner, who is moving into a senior advisory role with the home-improvement retailer’s owner, Sycamore Partners.

The leadership change takes effect Oct. 1, with Towner also joining the retailer’s board of directors. The company says Towner and Ménard will continue to work closely together during the transition as the company moves into its next phase of growth.

Leadership transition

Ménard has been with RONA since January 2024, when he joined as senior vice-president of RONA Affiliated Dealers. In that role, the company says he has developed relationships across the organization while drawing on his retail experience and knowledge of the affiliated dealer model and RONA’s operations and culture.

As CEO, Ménard will focus on maintaining the momentum of recent years while advancing RONA’s strategy, according to the company.

“I am honoured to lead RONA and build on our teams’ achievements,” said Menard. “Together with the leadership team, I will focus on advancing our strategy, supporting our teams, serving our customers and strengthening our corporate stores and affiliated dealer network.”

Towner’s move to Sycamore Partners will see him work with the private-equity firm on the retailer’s strategy and provide expertise on key priorities and decisions. He will remain connected to the retailer through his position on its board.

The company said the transition follows several changes made during Towner’s three years as CEO. During that period, RONA says it united three banners under a single brand and recorded growth in its professional, or PRO, and digital businesses.

It also increased the share of its sales generated by private-label brands, introduced shop-in-shop concepts with major national brands and added new affiliated dealers, the company said.

It also cited efforts to develop what it describes as a more agile and entrepreneurial culture, improve productivity and strengthen its workplace practices.

RONA store in Halifax. Photo: RONA

Focus on growth

RONA said the leadership transition is intended to build on those initiatives as the company continues its growth strategy.

RONA operates a network of more than 425 corporate and affiliated dealer stores under the RONA+ and RONA banners. The company is headquartered in Boucherville, Que., and says it employs about 21,000 people.

The retailer has operated in Canada’s home-improvement and construction market since 1939, according to the company.

RONA said Ménard’s experience with its affiliated dealer network will be part of his focus as he assumes the CEO role, with the company emphasizing both its corporate stores and affiliated dealers as areas of continued attention.

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Amazon invests more than $78 million in pay increases for Canada operations employees  

Amazon photo
Amazon photo

Amazon announced Wednesday it is investing more than 78 million in pay increases for Canada operations employees, raising its average hourly base wage to $26.27 per hour — up from $25.27 in 2025, a 4% year-over-year increase. 

The retail and logistics giant said the pay increase means full-time Canada operations employees working 40 hours per week would earn more than $54,000 per year on average.  

Beyond the hourly rate, Amazon said its step plan compensation model provides eligible hourly full- and part-time employees with planned pay increases every six months until their 24-month anniversary, with another increase at month 36.  

“Every day, our associates across Canada go the extra mile to prepare packages for customer deliveries, and we’re grateful for their dedication,” said Jasmin Begagic, Director, AMZL Canada. “We remain committed to ensuring they have the wages, benefits, and career development opportunities they need to succeed and grow — and this is how we deliver on that.”  

Starting October 1, 2026, Amazon said it is introducing the Employee Grocery and Daily Essentials Discount for eligible employees in Canada — including full-time, part-time, and seasonal Canada operations employees as well as corporate employees. Eligible employees across the country will receive 10% off online grocery and daily essentials purchases on Amazon.ca — with no cap on savings. The discount is available from Day 1 of employment with no minimum hours requirement, and covers eligible categories including pantry items, snacks and beverages, health and personal care, household essentials, beauty, baby items, and pet products.  

Retail analyst Bruce Winder Bruce said Amazon’s announcement is a good sign for the Canadian economy.

“As inflation has been around 3% this raise will help with the affordability crisis for workers. The new 10% grocery benefit will be a big help too,” said Winder. 

Amazon photo
Amazon photo

“If I was a person in my 20’s or 30’s who was interested in the retail or technology industry I would check Amazon out as you can make a good wage and get full benefits including medical, dental and eyecare and rise up in a company that is expanding.

“You can also go back to school and get reimbursed which is also attractive as you avoid student debt. It would be nice for other companies to do the same so we can improve our standard of living as a country.”

Feeling the heat of the first union contract soon to be awarded to workers at its YVR2 facility in Delta, B.C., Unifor said Amazon has announced a sudden wage increase across its Canadian operations, much like Walmart did in 2024.

 “It’s about time Amazon recognizes that if they want to operate in Canada, they will do it while respecting the rights of the very workers they employ. We’re going to keep the pressure on to see workers across Canada benefit from the gains made through collective bargaining,” said Unifor National President Lana Payne.

The wage bump announced coincides closely with the pending conclusion of mediation ordered by the B.C. Labour Relations Board. Following months of stalling and challenges by Amazon, Unifor was forced to seek a first contract through binding arbitration, said the national union. 

“Pay raises are just one part of the equation. A union means a voice for workers, not only on their pay and benefits, but in fixing health and safety and the notoriously dangerous speed ups that Amazon is known for the world over,” said Unifor Western Regional Director Gavin McGarrigle. “Only by working together with the power of a union can we fix the systemic abuses at Amazon.”

Unifor is Canada’s largest union in the private sector, representing 320,000 workers in every major area of the economy. The union said it advocates for all working people and their rights, fights for equality and social justice in Canada and abroad, and strives to create progressive change for a better future.

Amazon photo
Amazon photo

Amazon said the pay increase and new grocery discount build on Amazon’s existing workplace benefits package for Canadian employees. For regular full-time Canada operations employees, benefits start on day one of employment and include:

  • Extended health, dental, and vision benefits providing additional coverage beyond provincial health plans, including treatments like massage therapy, chiropractic treatment, acupuncture, physiotherapy, vision care, and coverage for prescription drugs 
  • An RRSP savings plan with a Deferred Profit Sharing Program (employer match)  
  • Financial, mental, and physical health resources  
  • The Employee Prime Benefit, giving eligible employees Prime memberships at no additional cost after 90 days of employment  
  • The Career Choice program, which pre-pays 100% of tuition, up to a yearly maximum, toward a certificate or diploma in high-demand careers after 90 days of tenure (language courses are available from Day 1). Fourteen educational institutions across Canada are partnered with Career Choice, and since the program launched in 2014, more than 13,500 employees in Canada have participated. Among the most popular programs are commercial vehicle operation, data analytics, IT support, cybersecurity, clean energy, and construction trades.  

All Canada operations employees — including seasonal — have access to mental health and wellbeing support through Amazon’s Employee Assistance Program from Day 1, it added. 

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Mine & Yours Marks 13 Years as Luxury Resale Starts Looking More Like Luxury Retail

Model wearing clothing from Mine & Yours at The Well in downtown Toronto. Image supplied

Mine & Yours Luxury Resale will mark its 13th anniversary in Toronto this fall with a runway show that offers a useful snapshot of what the business has become.

The October 21 event at the El Mocambo will be co-hosted by Mine & Yours owner Courtney Watkins and Canadian fashion personality Jeanne Beker. A Fall 2026 runway will feature designer pieces available for guests to purchase in real time, while a portion of proceeds will support The Princess Margaret Cancer Foundation.

The shoppable runway is the more interesting retail detail. Mine & Yours is taking previously owned merchandise and presenting it using familiar fashion-retail tools: curation, presentation, customer experience and an immediate path to purchase.

That was a less obvious proposition when Watkins opened a 300-square-foot resale shop in Vancouver in 2013. She has said Mine & Yours has since grown to five locations, more than 80 employees and nearly 10,000 square feet of retail space across Canada. Those figures come from Watkins, but they illustrate the scale the business has reached.

The larger change is not simply that consumers are more willing to buy second-hand luxury. Mine & Yours now has to solve many of the same problems as any other luxury retailer: securing desirable inventory, choosing productive locations, merchandising well, building trust and giving customers reasons to return.

There is one important difference. Its customers can also be its suppliers.

Jeanne Beker

Competing for Closets as Well as Customers

Mine & Yours operates permanent stores in Vancouver’s Yaletown and Kitsilano neighbourhoods and in Toronto’s Yorkville neighbourhood. The company has also used pop-ups in Toronto and Calgary as part of its growth strategy. Its location at The Well, for example, was designed to reach downtown Toronto consumers outside its Yorkville customer base.

The physical expansion has been matched by a more structured merchandise-acquisition system. Sellers can book appointments, drop off items, obtain online quotes or arrange larger in-home closet buys. Accepted merchandise can be exchanged for cash or store credit, while certain higher-value pieces can be consigned.

That changes the economics of the customer relationship.

A conventional fashion retailer generally acquires merchandise from a brand, distributor or wholesaler and sells it to the end customer. Mine & Yours must persuade consumers to participate on both sides of the transaction. Someone who sells a handbag to the company may later buy another one from it. If that seller chooses store credit, the connection becomes even more direct: inventory comes into the business and purchasing power goes back to the person who supplied it.

Mine & Yours is therefore competing for closets as well as customers.

That is one of the defining commercial challenges at the upper end of resale. Demand matters, but so does access to the right merchandise. A polished store cannot sell a Chanel bag it never managed to acquire.

Mine & Yours currently offers sellers different payout structures, including cash, store credit and consignment for qualifying merchandise. Those options function as inventory-acquisition tools while giving sellers different reasons to transact with the company.

Courtney Watkins in front of the Toronto Mine & Yours at 79 Yorkville Avenue. Photo supplied

Holt Renfrew Connects Resale With New Luxury

The company’s Calgary relationship with Holt Renfrew makes the interaction between new and previously owned luxury particularly clear.

Mine & Yours returned to Holt Renfrew’s Calgary store in April 2026 for a second six-month pop-up after operating there the previous year. Customers selling merchandise through Mine & Yours can choose cash, Mine & Yours store credit or Holt Renfrew credit.

The Holt Renfrew credit option is commercially revealing. A customer can dispose of an existing luxury product through the resale operator and redirect its value toward something new at the department store.

Watkins told Retail Insider there was considerable crossover between the two customer bases and that many Mine & Yours sellers were already Holt Renfrew shoppers. The companies were also exploring further promotions and possible additional locations.

The arrangement does not make resale and primary luxury interchangeable. It does show that they need not operate in opposition.

For Holt Renfrew, resale gives customers a mechanism to extract value from goods already sitting in their wardrobes and potentially redirect that value toward new merchandise. For Mine & Yours, the department-store relationship provides access to luxury consumers who already own exactly the sort of inventory it needs.

That is a more useful way of looking at the relationship than the familiar question of whether resale simply cannibalizes new luxury sales.

Toronto Becomes Part of the Growth Story

The location of the anniversary event also reflects how far Mine & Yours has moved beyond its Vancouver origins.

Mine & Yours entered Toronto with its Yorkville store in 2023, occupying roughly 3,000 square feet over three levels at 79 Yorkville Avenue. It subsequently added the approximately 1,100-square-foot pop-up at The Well as it sought to reach a different downtown customer.

Holding the 13th-anniversary event at the El Mocambo places the milestone in a market where Mine & Yours has been building its physical presence rather than simply staging a Toronto publicity event.

Watkins and Beker will hold an on-stage discussion covering fashion, entrepreneurship, women in leadership and the future of luxury. Watkins described the collaboration as a full-circle moment after growing up watching Beker on television.

The charitable component also has a personal connection. A portion of proceeds will support The Princess Margaret Cancer Foundation and Princess Margaret Cancer Centre. Beker, a breast cancer survivor, said the cause has particular meaning for her.

The Easy Part Is No Longer Convincing People to Buy Used

Mine & Yours’ development points to a higher competitive bar within luxury resale.

Retail Insider’s previous reporting has already documented the normalization of resale among affluent consumers. In May 2026, Watkins said traditional luxury shoppers were increasingly participating in resale alongside customers who had grown into the category as their disposable income increased.

A business at Mine & Yours’ scale is therefore no longer simply proving that resale has a market.

The harder work is operational: finding enough desirable merchandise, winning sellers before competitors do, authenticating and pricing product, operating productive stores, merchandising one-off inventory coherently and retaining customers who have plenty of other places to transact.

That is what makes the October runway more interesting than the anniversary itself. The merchandise has previous owners, but the business selling it increasingly depends on the disciplines of luxury retail.

Mine & Yours began when convincing consumers to reconsider second-hand luxury was itself a meaningful hurdle. Thirteen years later, the more consequential question is how sophisticated a resale retailer has to become to keep growing.

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BRP focusing on off-road vehicle market

BRP photo
BRP photo

BRP Inc. says the powersports industry is emerging from its post-pandemic inventory hangover, with off-road vehicles leading growth as the Quebec-based manufacturer prepares to accelerate the pace of new product launches.

Sandy Scullion, president of Powersports at BRP, said demand for side-by-sides and all-terrain vehicles remains healthy, while the broader industry has stabilized after a surge in sales during the COVID-19 pandemic left dealers with excess inventory.

BRP is planning to introduce a major off-road vehicle innovation every six months over the next four years, a strategy Scullion said is aimed at strengthening the company’s position with dealers and maintaining its competitive edge through new products, technologies, platforms and engines.

In early September, BRP raised its full-year earnings guidance after reporting an 18.5 per cent increase in second-quarter revenue, although tariffs and a supplier financial restructuring contributed to a sharp decline in profit margins.

The Quebec-based powersports company reported revenue of $2.24 billion for the three months ended July 31, up from $1.89 billion a year earlier. The increase was primarily driven by higher off-road vehicle shipments and a favourable side-by-side vehicle product mix.

BRP reported a net loss of $136.8 million, compared with net income of $57.1 million in the same quarter last year. Normalized EBITDA fell 34.9 per cent to $138.8 million from $213.2 million.

Headquartered in Valcourt (Québec) BRP is a global leader in the world of powersports. Through its portfolio of industry-leading brands featuring Ski-Doo and Lynx snowmobiles, Sea-Doo watercraft and pontoons, Can-Am on- and off-road vehicles and Rotax powertrains, BRP unlocks exhilarating adventures and provides access to experiences across different playgrounds. With more than 2,000 dealers worldwide, BRP has annual sales of CA$8.4 billion from over 110 countries and has approximately 17,000 employees as of January 31, 2026.

  • BRP is the #1 OEM in the North American powersports industry.
  • Approximately 5% of BRP’s revenue is invested in R&D.
  • 2,000+ Patents and Applications
  • 1,500+ Engineers and Technicians 

BRP is launching one of the most ambitious growth and innovation initiatives in the industry: a commitment to unveil a major off-road vehicle innovation every six months over the next four years. This accelerated pace is designed to strengthen BRP’s position as an industry leader and expand its product portfolio, already recognized as one of the most comprehensive in the market, within one of the industry’s most competitive segments.

BRP photo
BRP photo

As part of this recent announcement, BRP unveiled two spectacular concept vehicles, the Defender Prerunner and the Maverick R XRay, showcasing its vision for the future of off-road riding.

Scullion said the industry went through the crazy times of COVID and during the lockdown ATV’s and snowmobiles became popular. Then after the surge there was a big of a “hangover. That led to an inventory issue with too much available. Now in 2026, Scullion said the situation is stabilizing and off-road vehicles is the company’s biggest growth area.

“That’s still growing consistently year over year. ATV a little bit less, side-by-side a little bit more, so quite healthy,” he said.

The snowmobile sector is dependent each year on the amount of accumulation in certain geographic areas and “everything marine post-COVID has been a little bit slow.”

As BRP launched one of the most ambitious growth and innovation initiatives in the industry with its commitment to unveil a major off-road vehicle innovation every six months over the next four years, Scullion said “this speaks to the pace of innovation, the investments we’re making towards bringing new products, new technologies, new platforms, new engines, name it.”

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TryCanadian.ca Launches as Consumers Search for Canadian Alternatives to U.S. Brands

A new Canadian website is making it easier for consumers to find domestic alternatives to familiar U.S. brands as trade tensions continue to influence purchasing decisions across the country.

Founder Tomas Svec

TryCanadian.ca officially launched September 8, the same day Canada’s latest round of counter-tariffs on selected U.S. goods took effect. The platform allows consumers to search for an American brand, product or service and find Canadian companies offering potential alternatives.

Founder Tomas Svec spent roughly three to four weeks developing the platform ahead of its launch, with much of that time devoted to researching and building a database that now includes more than 900 companies and is approaching 1,000. The challenge, he said, was not simply finding Canadian businesses, but determining what being Canadian actually means.

“The database was the hardest part because I wanted to be very rigorous about the sources I was using,” Svec told Retail Insider.

The premise is straightforward. A shopper can enter a familiar U.S. company and receive suggestions for Canadian businesses serving a similar need. During the Retail Insider interview, for example, a search for Ralph Lauren produced alternatives including Penningtons, RW&CO., Province of Canada and Quartz Co.

Svec said the idea grew out of conversations with consumers who wanted to shift some of their spending but did not necessarily know where to go.

“People started reaching out to me and to friends asking, ‘Do you know any alternatives to this U.S. company?’” he said.

Svec does not position TryCanadian as an anti-American boycott platform. He describes it as a discovery tool that gives consumers more options while making smaller Canadian businesses easier to find.

“I’m trying not to promote it as a boycott of the U.S. It’s about offering people more alternatives,” he said. “There are many options and many small companies. I’m also trying to help smaller businesses become more visible because I think this is a great time to support local economies.”

There is not always a direct Canadian substitute for a large multinational company. A platform such as Amazon spans an enormous number of categories, meaning replacing it with Canadian alternatives could involve several specialized businesses instead of a single competing retailer.

Defining What Is Actually Canadian

One of the more complicated parts of the project is determining what qualifies as Canadian. A business can be founded and headquartered in Canada while ultimately being controlled by a foreign owner. A Canadian-owned company, meanwhile, may manufacture some or all of its products outside the country.

TryCanadian therefore separates characteristics such as ownership, headquarters and manufacturing rather than applying a single Canadian designation to every business.

“When I say Canadian-owned, I’m looking at who ultimately controls the company,” Svec explained. “A company can be founded and headquartered in Canada, but that doesn’t necessarily mean it isn’t foreign-owned.”

The distinction becomes more complicated when products are marketed as Canadian. Competition Bureau guidelines generally require at least 51 per cent of total direct production or manufacturing costs to have been incurred in Canada for a non-food product to carry a qualified “Made in Canada” claim. The last substantial transformation must also have occurred in Canada, and the claim requires an appropriate qualifier indicating imported content.

The threshold for a “Product of Canada” claim is considerably higher, generally requiring at least 98 per cent of total direct production or manufacturing costs to have been incurred in Canada, with the last substantial transformation also occurring here. The definitions illustrate why Canadian ownership, headquarters and domestic manufacturing are separate considerations.

Svec said transparency around those distinctions became a priority while developing TryCanadian. He wants consumers to understand why a company has been categorized in a particular way instead of simply accepting a broad Canadian designation.

“I’m trying not to be vague,” he said. “I want to be transparent so people understand what these terms actually mean.”

That work remains labour-intensive. Svec researches companies himself and plans to contact businesses when information about ownership, headquarters or manufacturing cannot be confidently established. TryCanadian’s methodology says it prioritizes corporate disclosures, government and regulatory databases, manufacturer information, reputable news sources and other credible business information, while using “Unknown” when a claim cannot be sufficiently verified.

On launch day, Svec had already assembled a list of approximately 50 companies he intended to contact for additional information.

“The verified badge means I’ve been able to verify the information about the business — where it is headquartered, where its products are made and whether it is Canadian-owned,” he said.

The designation is TryCanadian’s own verification system and should not be confused with government certification. The Competition Bureau provides guidelines for Canadian-origin claims but does not approve or certify individual “Made in Canada” or “Product of Canada” claims.

Buy Canadian Moves Into Consumer Spending

TryCanadian’s launch comes as the Canada-U.S. trade dispute continues to affect consumer sentiment and spending behaviour. Effective September 8, Canada imposed counter-tariffs of 15, 25 and 50 per cent on selected U.S. products covering $27.6 billion in imports, including products in sectors such as steel, dairy, appliances, agricultural equipment, pulp and paper and electronics.

There is growing evidence that the Buy Canadian movement has extended beyond consumer sentiment. Bank of Canada research published in February found a modest but measurable shift in grocery spending away from U.S. products and toward Canadian ones following the escalation of trade tensions in 2025, although researchers cautioned that tariffs and resulting price changes may account for some of the substitution.

Bank of Canada consumer surveys have also continued to show a preference for domestic goods. In its first-quarter 2026 survey, consumers reported continuing to substitute toward goods made in Canada while spending less on goods made in the United States, with most respondents expecting that behaviour to persist over the long term regardless of what happens in the Canada-U.S. trade relationship.

Svec said people he knows had long expressed an interest in supporting Canadian companies, but convenience frequently determined what they actually purchased. He believes the current environment has pushed more consumers to put additional effort into finding alternatives.

“People would say they wanted to support Canadian businesses, but convenience was often more important,” he said. “Now, because of what is happening and the tensions we’re seeing, people are opening up to alternatives. Sometimes they’re even willing to pay a little more for a Canadian product.”

Price remains an important limitation. Bank of Canada consumer research found three-quarters of respondents were unwilling to pay more than an additional 10 per cent for Canadian-made products, highlighting the continued importance of affordability alongside origin, convenience, selection and quality.

For Canadian retailers and brands, that creates a more nuanced opportunity. Consumers may increasingly want to support domestic businesses, but they still need products that compete effectively on the fundamentals. What appears to be changing is the willingness of some shoppers to look for a Canadian option before making their decision.

Svec encountered the same trade-off while developing TryCanadian. He deliberately selected Canadian companies for services supporting the website, including its technology infrastructure, even where doing so cost considerably more than using international providers.

“For me, some Canadian services cost 50 to 60 per cent more than the other options,” he said. “But I wanted to support Canadian companies.”

A Discovery Opportunity for Smaller Businesses

Smaller Canadian businesses could be among the beneficiaries if the change in consumer behaviour persists. Svec said his research repeatedly uncovered companies offering domestic alternatives that consumers may simply not know exist.

“There are many small businesses offering these products, but people often aren’t aware of them,” he said. “Sometimes there is a business in your own community doing this, but you’ve always gone to the large retailer instead.”

That visibility gap has historically favoured larger national and international companies with greater marketing resources. Svec believes the current environment could alter part of that equation as consumers take a more active role in discovering domestic businesses.

“In the past, these businesses had to spend thousands of dollars on campaigns to compete,” he said. “Now people are actually seeking out and trying to find those businesses.”

The extent of that shift will take time to measure, particularly for TryCanadian itself. Svec acknowledged that the platform is too new to provide meaningful proprietary data about which companies or categories its users are searching most frequently.

Before launch, he examined discussions on Reddit, Facebook groups and other online communities to identify the kinds of alternatives Canadians were looking for. Technology services emerged as one area of interest, along with Canadian options for broad platforms such as Amazon.

The database is also designed to expand through submissions from consumers and businesses. Visitors can suggest a Canadian alternative that is missing, while companies can submit themselves for consideration. Those submissions are researched before being incorporated into the database.

“If somebody suggests a business that isn’t there, it goes into my database and I research it,” Svec said. “Once everything has been researched, I can add it.”

Originally from Slovakia, Svec moved to Canada approximately five years ago and has worked in journalism for about two decades, primarily covering technology and science. He continues to contribute journalism in Slovakia while working in communications with the Greater Vancouver Food Bank.

His work at the food bank has given him a close view of the financial pressures facing households, while building TryCanadian has become part of his own relationship with the country.

“Since moving here, I’ve started to understand what it really means to be proud to be Canadian,” Svec said. “I’m trying to support that with this small initiative.”

Whether the current shift toward Canadian products survives the immediate trade dispute remains an open question. Svec believes at least part of the behavioural change could endure because consumers are becoming more conscious of ownership, manufacturing and where their spending ultimately goes.

“When people buy something, I think they’re going to be more conscious of who is actually behind the business,” he said. “They’re thinking more about whether they are supporting a local company.”

For TryCanadian, the immediate task is to continue expanding the database, verify the information behind its listings and make domestic alternatives easier to discover. For Canadian retailers and brands, the broader opportunity is that some consumers who once needed to be persuaded to notice domestic alternatives are now actively looking for them.

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