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Leon’s Furniture Beats Q1 Expectations as Sales Rise: Report

Leon's Furniture store. Photo: Leon's

Leon’s Furniture Limited, one of Canada’s largest home furnishings retailers, reported better-than-expected first quarter results for fiscal 2025, driven by a combination of higher same-store sales, robust furniture demand, and operational efficiencies. According to a new research note published by Stifel Canada on May 8, Leon’s Q1 results reflect a “comfortable beat” across multiple performance indicators, suggesting the company is well-positioned despite macroeconomic uncertainty.

For the three-month period ended March 31, 2025, Leon’s reported a same-store sales increase of 3% year-over-year. The gain significantly exceeded both Stifel’s forecast of -2% and the consensus estimate of -2.7%, especially notable given a strong 9% comparable growth in Q1 2024.

According to the Stifel report, “Expectations were soft given that last year, Leon’s same-store sales had increased 9% Y/Y, making for a difficult comparable.” The results point to sustained consumer interest and potential market share gains, particularly in the furniture category.

Stifel analysts Martin Landry and Bahamin Abdolpanah observed that the company’s furniture sales rose 5.2% year-over-year in Q1, supported by “stronger inventory positions” and the possible influence of the growing “Buy Canadian” sentiment among shoppers. While Leon’s did not directly attribute the sales lift to nationalistic purchasing trends, Stifel suggests the retailer’s status as an established Canadian brand could have been a contributing factor.

Revenue and Gross Margin Expand

Leon’s reported Q1 revenue of $579.5 million, representing a 3.1% increase over the same period last year and surpassing consensus estimates of $550.8 million. The gains were primarily attributed to the uptick in furniture sales, along with continued strength in warranty and insurance products, commercial appliances, and other non-merchandise categories.

Gross profit for the quarter increased to $258.4 million, with gross margin improving by 70 basis points to 44.6%. This was higher than Stifel’s forecast of 43.6%, and was driven by a favourable product mix, higher-margin furniture sales, and improved supply chain efficiencies.

General and administrative expenses as a percentage of sales decreased by 40 basis points to 38.9%, also better than Stifel’s expectation of 39.4%. Reduced advertising spend, enhanced productivity in the distribution network, and lower retail financing fees contributed to the operating leverage.

EPS Jumps 41% as EBITDA Margin Expands

Adjusted earnings per share (EPS) came in at $0.34 for the quarter, up 41% year-over-year. This was significantly above Stifel’s forecast of $0.21 and the consensus estimate of $0.23. Adjusted EBITDA for Q1 totalled $60.3 million, a 14% increase compared to the prior year, with margins expanding 100 basis points to 10.4%.

These results led Stifel to revise its full-year 2025 and 2026 forecasts upward. Adjusted EPS for 2025 is now projected at $2.19 (up from $1.97), and for 2026 at $2.28 (up from $2.07). Revenue forecasts were also increased to $2.55 billion and $2.61 billion for FY25 and FY26, respectively.

Photo: Leon’s Furniture

Market Share Gains Indicated by Sector Comparison

Leon’s performance in Q1 appears to have outpaced industry trends, suggesting market share growth. Statistics Canada data showed a 3.3% increase in overall sales for furniture, appliances, and electronics in January and February 2025. However, within that, furniture sales were reported to be flat year-over-year. Leon’s 5.2% increase, which includes March figures, indicates the company likely captured a larger portion of consumer spending in the category.

The Stifel report notes, “This suggests the company may have gained market share in the furniture category,” reinforcing Leon’s position as a dominant national player.

Positive Momentum and Cautious Optimism for Q2

Despite economic headwinds, including trade disruptions in January and harsh winter weather in February, the company saw strong sales in March that carried over into the second quarter. As a result, Stifel has increased its Q2 same-store sales assumption by 200 basis points to 2%, and raised its Q2 gross margin expectation by 10 basis points.

However, Stifel notes that management remains “cautiously optimistic” given ongoing volatility in the macroeconomic environment.

Stifel has reiterated its Hold rating and $27.00 target price for Leon’s shares. The valuation is based on a blended methodology incorporating three approaches. First, a 6.5-times multiple is applied to projected 2026 adjusted EBITDA, down slightly from a prior 6.8-times multiple. Second, a 12-times multiple is applied to 2026 forecasted EPS, compared to 13 times previously. Finally, the third input is a discounted cash flow (DCF) calculation that uses a 7.8% discount rate. At current trading levels, Leon’s is valued at approximately 11 times forward earnings—an above-average multiple for a Canadian small-cap consumer discretionary stock.

Risks Identified by Analysts

Stifel’s report outlines several risks that could affect Leon’s future performance. The company operates in a highly fragmented and competitive industry, and ongoing shifts toward e-commerce, particularly for smaller home accessories, may challenge Leon’s ability to sustain its margins. The analysts also flagged financial risk from the company’s exposure to commercial customers and franchisees, to whom Leon’s extends credit. A deterioration in the financial health of these partners could result in elevated bad debt expenses.

There is also operational risk tied to the retailer’s self-insured extended warranty programs. Failures in certain technologies or parts availability issues could drive up costs for the warranty business. Finally, the report raises the possibility that the anticipated value from spinning off real estate assets into a REIT may not materialize. Should management abandon these plans, there is a risk of downward pressure on Leon’s share price, as some investor expectations have likely been priced in already.

Company Overview

Leon’s Furniture Limited operates 298 locations across Canada under three key banners: Leon’s, The Brick, and Appliance Canada. The company is recognized for its deep national brand awareness, expansive in-house delivery infrastructure, and Canada’s largest network of service technicians. It also offers integrated financing solutions including insurance and warranties.

Conclusion

While Leon’s Furniture Limited remains in a competitive segment of Canadian retail, the company’s Q1 2025 results show strength in execution and potential for further market share gains. With management signalling confidence for Q2 and analysts raising their forward estimates, the retailer appears to be navigating a challenging environment with agility. However, investors may remain cautious until further clarity emerges on the REIT strategy and sustained margin growth.

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London Drugs Unveils Future-Facing Concept Store at Brentwood

New London Drugs concept store at The Amazing Brentwood in Burnaby BC. Image: London Drugs

London Drugs is ushering in a new era for Canadian retail with the official opening of its most ambitious store to date — a 20,000-square-foot flagship at The Amazing Brentwood in Burnaby, British Columbia. Launching May 9, the concept store marks a significant evolution for the 80-year-old Western Canadian retailer as it focuses on innovation, human-centred design, and sustainability to reimagine the in-store experience for the decade ahead.

The opening also marks the relocation of London Drugs from its longstanding home in the former Brentwood Town Centre indoor mall — a transition that signals a broader transformation underway at the master-planned Brentwood development. With Shape Properties moving toward demolishing the former mall site to make way for future towers, green spaces, and walkable street retail, London Drugs is one of the earliest anchor tenants embracing this new vision for the area.

New London Drugs concept store at The Amazing Brentwood in Burnaby BC. Image: London Drugs

Reimagining the Future of Retail

Located in the main plaza of The Amazing Brentwood, next to LL Bean and beneath Cineplex’s The Rec Room, the new London Drugs store is the result of a multi-year design project initiated in 2021. In collaboration with Montreal-based interior architecture firm Rümker, the retailer began to explore what a 2035 retail experience might look like, and how it could serve the evolving needs of customers in an era marked by rapid social and technological change.

Clint Mahlman

“At London Drugs, we are inspired to create the best possible experience for our customers, driven by our desire to anticipate their needs before they discover the existence of those needs,” said Clint Mahlman, president and COO of London Drugs. “Through this project, we are showcasing our flexibility as a retailer to move with the evolving needs of our customers and adapt to provide a retail environment rooted in sustainability and wellness.”

The result is a store that pushes boundaries while remaining grounded in London Drugs’ core values — community, personalized service, and innovation.

A Space Built Around People

Guided by four key principles — assistance, personalization, community, and discovery — the Brentwood flagship introduces a radically open and seamless layout that fosters intuitive navigation and interaction.

“This initiative is more than a redesign — it is a repositioning that expresses London Drugs’ commitment to a user-centered experience,” said Justin Dubé-Fahmy, president and founder of Rümker. “We explored and tested dozens of concepts and validated them with real users. Every aspect of the new shopping experience has been designed to feel intuitive, personal, and human. We are particularly proud of the ‘Believe in Better’ section, which anchors the space in the brand’s vision for a more sustainable future.”

New London Drugs concept store at The Amazing Brentwood in Burnaby BC. Image: London Drugs

This “Believe in Better” zone serves as a central point for products and services aligned with health, wellness, and sustainability — a cornerstone of the new concept store. From curated beauty items with a dermatological focus to a wellness centre with enhanced pharmacy consultation rooms, the space is designed to support a 360-degree view of customer health.

“Providing the highest standard of personalized care to customers is at the heart of London Drugs, and our reenvisioned pharmacy enables our pharmacists to continue supporting the healthcare needs of the community into the future,” said Chris Chiew, vice president of pharmacy and healthcare at London Drugs.

New London Drugs concept store at The Amazing Brentwood in Burnaby BC. Image: London Drugs

Sustainability Integrated Into the Everyday

Environmental sustainability also takes centre stage in the new concept. London Drugs has long been recognized for its recycling programs and waste diversion initiatives, and the Brentwood store builds on this legacy.

A key new feature is a refill station developed in partnership with SC Johnson, one of the world’s largest household goods manufacturers. Customers will now be able to refill reusable pouches with Method and Mrs. Meyer’s branded hand and dish soaps — a move that can cut retail plastic use by as much as 93%.

“The environmental benefits of refilling and reusing containers in terms of both carbon and plastic reduction are unparalleled,” said Fisk Johnson, chairman and CEO of SC Johnson. “We’ve worked closely with our partners at London Drugs to make the method® and Mrs. Meyers Clean Day® refill machines as convenient as possible for people, which is key to the success of refill/reuse systems. We think it is incumbent on all of us to innovate refill/reuse opportunities and push for regulatory measures to help with adoption of these systems.”

In addition to the refill station, the store features a redesigned product recycling area with clearly marked, accessible bins for a wide array of items, reinforcing the company’s long-standing environmental commitment.

“As London Drugs celebrates its 80th year in business in 2025, it is an honour for us to introduce more sustainable solutions for customers in our stores,” said Mahlman. “The continued support from customers across Canada is enabling us to do this, and we welcome everyone to experience the retail store of tomorrow at our Burnaby location.”

New London Drugs concept store at The Amazing Brentwood in Burnaby BC. Image: London Drugs

A Longstanding Retailer Positioned for the Future

Founded in 1945 by pharmacist Sam Bass, London Drugs has grown from a single storefront on Vancouver’s Main Street into a trusted regional chain serving Western Canada. Acquired by the H.Y. Louie Group in 1976, the company steadily expanded across B.C., Alberta, Saskatchewan, and Manitoba, while building a reputation for integrating photography, electronics, and household goods into its drugstore footprint.

Today, the company operates 80 stores and employs over 9,000 people. It offers everything from cosmetics and vitamins to tech support and insurance services — blending traditional pharmacy operations with a broader general merchandise approach. Its product lines include in-house brands such as Certified Data (computers), London Home (housewares), and London Naturals (wellness products).

More recently, London Drugs has invested in its digital infrastructure and omnichannel capabilities through its online platform, www.londondrugs.com, which allows customers to shop, book photo services, and refill prescriptions remotely.

New London Drugs concept store at The Amazing Brentwood in Burnaby BC. Image: London Drugs

In 2024, the retailer faced a significant challenge in the form of a ransomware attack that temporarily shuttered all store locations. The company refused to pay the demanded $25 million ransom, instead focusing on recovery and transparency. While some employee data was compromised, the company confirmed that customer data remained secure.

Despite that setback, the brand has rebounded, continuing to grow and adapt — and the Brentwood concept store is now being positioned as the blueprint for London Drugs’ future physical retail strategy.

“Enhancing and refining the retail experience for customers is a process that is always ongoing,” said Kevin Sorby, general manager of retail operations at London Drugs. “At London Drugs, we are operating with the future front and centre to ensure our stores and teams are adapting to support the diverse needs of the surrounding communities.”

New London Drugs concept store at The Amazing Brentwood in Burnaby BC. Image: London Drugs

A Model for Community-Based, Canadian Retail

The new concept store comes at a pivotal time in Canadian retail. As consumer expectations shift toward values-based shopping, wellness integration, and environmental responsibility, London Drugs is responding with a tangible commitment through its flagship. By combining sustainable innovation with a distinctly human approach, the brand is both reinforcing its existing identity and laying the groundwork for the next decade.

With plans to continue evolving its retail footprint, London Drugs’ Burnaby location could well become a model for future builds and renovations across the retailer’s Western Canadian network. 

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Inside the Realities of Starting a Business in Canada

Entrepreneurship is about developing the right mindset, managing risk, cultivating support systems and learning to adapt when things don’t go as planned. (Pexels)

By Nazha Gali and Bharat Maheshwari

Each year, about 100,000 small businesses are created in Canada. But what does it actually take to start a business in Canada — not just on paper, but in practice?

To better understand what launching a startup in Canada truly involves, we interviewed entrepreneurs across various sectors. As experts in strategy and entrepreneurship, we combined their first-hand experiences with research findings to determine key factors that contribute to business success.

What emerged is a clearer picture of the realities of Canadian entrepreneurship that shows building a business is as much about managing relationships, risks and resilience as it is about having a novel idea.

Solving real consumer problems

Before launching a business, it’s essential to identify your target customers. Successful ventures begin by solving a real problem for a clearly defined group. Conducting market research to ensure a strong product-market fit is a critical first step in this process.

One of the most common blind spots for new entrepreneurs, according to Ariz Bhimani, founder of apparel brand BRFZY, is assuming the problem they face is universal. “Without genuine data from potential customers, you’re just guessing,” he said in an email interview.

This is where customer discovery comes in. It involves understanding customers’ situations, needs and pain points. Techniques such as user interviews and creating detailed customer personas can help founders better understand who their product is for.

This approach is crucial for both startups and established organizations looking to enter new markets.

Another vital part of the early-stage process is building a minimum viable product (MVP): a basic version of a product that includes only the core features needed to test the idea with users.

MVPs allow entrepreneurs to gather feedback and refine the product before investing significant time or money in full development.

Manage your money wisely

Once a market need is identified, securing funding is often the next major challenge. This process typically begins with creating a compelling pitch — a presentation that outlines the product or service and financial projections to attract potential investors.

This pitch is crucial to a startup’s success, Mohammad Faiyaz, founder and CEO of Wavermark, told us.

There are tools and resources available to help, such as the pitch deck developed by PayPal co-founder Peter Thiel and AI feedback tool AI Fornax.

A man in a suit speaks to people off camera while standing in front of a pie chart
Having a solid pitch prepared is a necessary step to attract potential investors for your business. (Shutterstock)

But while funding is essential, managing those funds wisely is equally important. Chris Colasanti, vice president at Rocket Mortgage Canada, explained via email that one of the most common mistakes new entrepreneurs make is failing to control costs.

Many first-time founders become preoccupied with revenue growth while overlooking expenses. Colasanti argued that unless you have endless investor backing, your survival depends on lean operations. “Obsess about your costs,” he advised.

Bhimani echoed this caution. “I would budget two to three times more time and money to get a task done, especially in the ideation stage,” he wrote to us. Entrepreneurs should be prepared for unexpected costs.

Building a business plan

Many startup founders are eager to scale their businesses quickly, but doing this prematurely can increase the risk of failure by 20 to 40 per cent.

“Growth is one of the most taxing activities a company can experience,” Colasanti told us. “Fight the urge to grow. Hire when it hurts and let sales drive your growth.”

To scale successfully, companies need a strong foundation. This means having a comprehensive business plan in place. A well-structured plan outlines a company’s mission, market strategy, operations, finances and key milestones.

Beyond serving as a roadmap for internal decision-making, business plans also help communicate a company’s vision and strategy to investors and other stakeholders.

The Business Development Bank of Canada offers guides to help entrepreneurs build effective business plans.

Hire the right people for the job

Hiring the right employees for the job is crucial for startup success. “You cannot overpay for talent,” Colasanti told us. “The first 10 people you hire will make or break your business.”

Hiring decisions should go hand-in-hand with intentionally building a workplace culture. Research shows that a positive workplace culture leads to higher employee satisfaction, retention and overall productivity.

“Your business will develop a culture whether you create it or not,” he said. Many first-time founders let poor behaviours slide to avoid conflict, but this is risky.

A woman speaks to a man seated across from her at a desk in an office
Hiring the right employees for the job is crucial for startup success. (Shutterstock)

Bhimani also emphasized the importance of hiring those who genuinely understand your company’s mission. “Then I know they’re invested and will put forth their best effort,” he told us.

There are important legal considerations to keep in mind. Employers must comply with federal and provincial labour laws, and entrepreneurs should seek legal advice or consult government resources when building their teams.

Seek out a knowledgeable mentor

While entrepreneurship is often seen as a solo pursuit, research and experience suggest otherwise. In reality, founders who are mentored by successful entrepreneurs are over three times more likely to be successful themselves.

Both Bhimani and Dhwani Shah, founder and CEO of Aadhya Navik Inc., highlighted the importance of mentors.

“Even if you just have an idea,” Bhimani told us via email, “you should strive to talk about it as much as possible with people in the industry who have relevant experience.”

Shah similarly attributed her growth to constant learning and expert guidance: “I have a long-term vision and actively seek advice while working on the product.”

Resources like the Business Benefits Finder and programs like Futurpreneur Canada and Startup Canada can connect early-stage founders with financing and mentorship.

Passion and persistence are key

Mindset is also a differentiating factor that sets successful entrepreneurs apart. The entrepreneurial mindset is a way of thinking that involves seeing opportunities where others see obstacles, and maintaining a strong sense of initiative and resilience.

All the entrepreneurs we interviewed said intrinsic motivation was the key to longevity. “Starting a business makes you wear multiple hats, which can be intimidating but also gives you immense satisfaction,” Shah told us. Research has also confirmed this to be true.

Colasanti told us fear often leads founders to switch from experimentation to protection mode too early. “They stop taking big swings and start firing bullets instead of cannonballs,” he said. That mindset shift can lead to complacency and stagnation.

Successful entrepreneurs are often those who can stay agile, embrace discomfort and persist even when the stakes are high.

Make use of resources

There are a number of supports for entrepreneurs in Canada. National initiatives like Futurpreneur Canada and Startup Canada, and financial supports from Business Development Bank of Canada, are also available.

Most provinces and territories have web pages dedicated to resources for small businesses and entrepreneurs, including British ColumbiaAlbertaManitoba and Ontario.

In southern Ontario, WETech Alliance offers a model example of how regional innovation hubs can support founders. Their programs help connect entrepreneurs to expertise, capital and community.

Starting a business in Canada has never been more possible or more competitive. As the experts we spoke to remind us, success lies in execution. The journey is hard, but for those who are ready, it can also be deeply rewarding.

About the Authors: Nazha Gali is Assistant Professor of Strategy and Entrepreneurship at the University of Windsor. Bharat Maheshwari is an Associate Professor of Management Science at the University of Windsor.

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*This article original appeared in The Conversation.

Hudson’s Bay Restructuring Proceeds Without Insiders

Hudson's Bay store at Willowbrook Centre in Langley, BC. Photo: Apple Maps

The Hudson’s Bay Company’s dramatic restructuring is entering a new phase, as new court filings confirm that no insiders — including executive chairman Richard Baker — submitted bids to regain control of the 355-year-old retailer. With multiple qualified bids now on the table and liquidation sales generating excess cash, the company is seeking to extend its creditor protection until July 31, 2025, as it works toward closing stores, monetizing leases, and possibly auctioning off its intellectual property and historical treasures.

An affidavit filed on May 7 by Jennifer Bewley, Chief Financial Officer of Hudson’s Bay’s parent company, confirmed speculation that no insider submitted a bid for the company, its leases, or its intellectual property.

“No bids were received by insiders… and insiders have declared that they will not submit a bid pursuant to the lease monetization process,” stated the affidavit.

This statement effectively removes Richard Baker — who has controlled Hudson’s Bay since 2008 — from any effort to retain control. It also dismisses earlier speculation triggered by the release of an “insider protocol” document in April that laid out rules in the event insiders entered the bidding process.

Carl Boutet

Retail analyst Carl Boutet reflected on the implications of the move. “It’s interesting to see that Baker isn’t even bidding on the leases — something he did in Europe. That says a lot about how far removed he now is from this process.”

New Bidders Emerge — But Questions Remain

While the identities of many bidders remain confidential, several names have surfaced. Toronto-based Urbana Corp. has publicly confirmed a bid for Hudson’s Bay’s intellectual property, including the historic Royal Charter. Chinese billionaire Weihong Liu — owner of Central Walk — has expressed public interest in acquiring stores to “restore The Bay to its glory.”

Canadian Tire Corp. has also reportedly placed a bid for the company’s IP — a move that, if true, could position the retailer to use the Hudson’s Bay name on private-label merchandise or marketing.

Bids for leases and assets were due by May 1, and a court-supervised auction was to take place if necessary by May 16. A final buyer could be selected and approved by the end of May.

Boutet noted that Liu’s moves are being closely watched. “She’s been the most vocal and seems the most organized. We’re hearing she’s targeting 20 to 25 locations in Ontario, B.C., and Alberta — likely including her own properties, like Woodgrove Centre and Mayfair Mall.”

Liquidation Sales and Early Store Closures

As of April 27, nine of the company’s 13 Saks OFF 5TH stores had already shuttered. The remainder are expected to close by June 1, and all Hudson’s Bay stores across Canada — 80 in total — are slated to shut down by mid-June.

Bewley’s affidavit noted that liquidation sales have exceeded expectations, generating additional cash to fund the restructuring and partial repayments to secured creditors.

“Financially it’s been exceeding their goals,” said Boutet. “They’re working more and more on consignment, which limits risk and boosts returns.”

Two Saks OFF 5TH locations — Park Royal in West Vancouver and Place Ste-Foy in Quebec City — received no bids and will be returned to landlords. Court documents referred to these as having received “disclaimer notices,” indicating HBC’s formal exit from lease obligations.

Former Saks OFF 5TH at South Edmonton Common. Photo: South Edmonton Common

Court to Rule on Stay Extension and Distribution

Hudson’s Bay is now asking the Ontario Superior Court of Justice to extend its stay of proceedings until July 31. The court filing also seeks approval to partially distribute funds to creditors, including repayment of about $25 million related to revolving credit obligations.

The company claims the extra time will allow it to complete its lease monetization efforts, finalize the sale of its intellectual property, and conclude a separate auction being held by Heffel Gallery for 4,400 historical pieces.

Boutet noted the importance of the stay. “It’s likely focused on keeping the lease monetization process on track. The liquidation side seems nearly wrapped up. So the stay gives the team more breathing room to get deals done with landlords.”

Weihong Liu’s Vision for a Reimagined Bay

Weihong Liu, who has gone public with her intent to acquire a portion of the Hudson’s Bay assets, envisions an innovative approach. Social media posts suggest that she plans to bring Chinese brands to Canadian consumers and transform some Bay locations into experiential destinations — potentially featuring food halls, entertainment, family activities, and even pickleball courts.

Boutet said such a model draws heavily from Asian department store strategies. “In Asia, department stores serve as brand vignettes — a way to build credibility. They’re often anchored by beauty, food, and family-friendly activities. If Liu replicates that model here, it could be very compelling.”

Liu is seeking investment partners and plans to operate her stores in multicultural urban centres, aligning with demographic trends in provinces like Ontario, Alberta, and B.C.

“If she pulls this off, we could be looking at a Hudson’s Bay 3.0 — something entirely new, built on community, experience, and niche appeal,” Boutet added.

Saks Fifth Avenue in downtown Toronto on Wednesday, May 7, 2025. Photo: Craig Patterson

Real Estate Dynamics and Landlord Bids

An April 22 court filing confirmed that 18 unnamed parties submitted letters of intent for 65 store leases, with many bidding on overlapping locations. Landlords are reportedly among the bidders, likely in hopes of reclaiming their properties to redevelop or select new tenants.

Boutet pointed out the financial toll the HBC collapse has already inflicted. “RioCan has written off almost $210 million related to its exposure. Others are probably in similar positions. If Liu or someone else can offer a viable plan, landlords might support it simply to avoid more vacancies.”

Whether Liu can finalize deals and secure landlord cooperation remains to be seen. Her success may depend on having minimal upfront costs, including a request for leasehold improvement funding from mall landlords.

“Landlords may roll the dice if the alternative is empty space for years,” said Boutet.

Questions Around IP, Employee Retention, and Financing

With the IP sale still pending, it remains unclear whether Liu — or another party — will end up owning the Hudson’s Bay brand name and its iconic Stripes motif. 

Boutet wondered aloud, “Does she even need the brand? If she’s transforming the stores into something new and experiential, the Bay name may not help — it could even hold her back.”

Court documents also referenced the importance of retaining employees — a factor that may influence the success of any bid. However, sources suggest many staff have already moved on. HBC’s e-commerce platform and call centre both shut down on May 3.

Boutet added, “The document mentions they’re considering proposals based on employee retention, but it’s unclear how much weight that actually holds now.”

Looking Ahead: A Chaotic Past, a Tenuous Future

Hudson’s Bay’s journey through creditor protection has been turbulent, but recent developments suggest some order is emerging. The sales process has brought in multiple bidders, liquidation is profitable, and the company has managed to maintain enough momentum to seek a stay extension.

Still, the ultimate future of Canada’s oldest retailer remains uncertain.

“We’re watching to see whether someone can step in with a comprehensive plan,” said Boutet. “Whether that’s Liu or someone else, it’s going to require capital, a strong vision, and buy-in from landlords and suppliers.”

If a new model emerges — one rooted in culture, community, and experiential retail — Hudson’s Bay may yet surprise Canadians. But with time ticking, and most stores slated to close within weeks, the next chapter must be written quickly.

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How Canadians Celebrate Mother’s Day [Study]

Mother's Day. Image: Days of the Year

DoorDash Canada has released insights revealing how Canadians marked Mother’s Day last year, which gives us a perspective of what is expected this year. The insights offer a window into the rituals, surprises, and indulgences that defined the day—from breakfast in bed to late-night desserts. Despite the annual reminder that Mother’s Day is approaching, the data shows most Canadians continue to rely on last-minute gestures, with only 15 percent of flower orders scheduled in advance. A striking 85 percent of orders were placed the same day, underscoring the continued demand for quick and reliable on-demand gifting.

The platform’s data paints a vivid picture of how Canadians navigated Mother’s Day last year, showcasing a surge in breakfast orders, floral deliveries, retail gifts, and alcohol purchases. Whether sending a bouquet or ordering dinner, Canadians leaned heavily on DoorDash to help ensure mom’s day felt special, even when planned at the eleventh hour.

Breakfast in Bed, Delivered Just in Time

Mother’s Day celebrations typically began with the gift of extra sleep. DoorDash reported that the most common time for breakfast orders to arrive was 11:52 a.m., giving moms a chance to rest before being surprised with their morning meal. Floral deliveries, however, tended to come earlier, peaking at 10:45 a.m., just in time to greet mom as she started her day. In fact, Mother’s Day morning saw a dramatic increase in grocery sales for items like coloured roses, eggs, cilantro, strawberries, and chicken breasts—each spiking by over 20,000% compared to other Sundays in May.

For Ontarians, the traditional Mother’s Day mimosa remained popular, with sparkling wine and orange juice sales on DoorDash increasing by more than 35 percent compared to other Sundays. Whether opting for homemade brunch or choosing takeout, families across the country sought out comforting classics and regional favourites. In Toronto, restaurants like Stacked Pancake House, Eggsmart, and Le Gourmand led the pack for breakfast and brunch orders, while Vancouverites turned to spots such as Breka Bakery and Yolks. In Alberta’s largest cities, diners leaned on familiar favourites like Denny’s and emerging options like Morning Brunch Co. and Dedicate Healthy Kitchen.

Across Canada, the top breakfast cuisine types ordered were American, Coffee and Tea, Breakfast, Brunch, and Canadian fare. Popular dishes included breakfast skillets, bagels, club sandwiches, eggs benedict, and fried chicken—suggesting that indulgence was very much on the menu.

A Midday Pause for Lunch and Early Toasts

While breakfast kicked off the day, many families turned to lunch to extend the celebration. The peak time for lunch orders was 1:18 p.m., with popular cuisine choices including American, Japanese, Indian, Taiwanese, and Mediterranean. The data shows that multicultural meals remained a key part of how Canadians connect with family and celebrate special occasions.

Drinks weren’t far behind. Alcohol orders started flowing in the afternoon, with 4:15 p.m. identified as the most common time for delivery. DoorDash reported that wine was the most popular alcohol category, with Pinot Grigio, Sauvignon Blanc, and Cabernet Sauvignon being the top three choices nationwide. Regional preferences added nuance to the data: Alberta consumers leaned toward Prosecco, while British Columbia saw a notable number of orders for rosé. In Ontario, red blends joined the list of favourites, indicating a broad range of palates and preferences across the country.

Dinner and Dessert Cap Off the Celebration

As evening approached, Canadians once again turned to DoorDash to round out the day. Dinner orders reached their highest volume at 6:05 p.m. The top dinner cuisine types included Japanese, American, Italian, Indian, and Hawaiian, reflecting an appetite for international flavours and comfort food alike. The final course, of course, was dessert. Among the top treats ordered were cake, cheesecake, glazed donuts, pavlova, and gelato—with Red Velvet Cake emerging as the most popular sweet indulgence of the evening.

Photo: Ottawa Baskets

Gifts were also a significant part of the celebration, with DoorDash serving as a source for last-minute beauty and wellness products. The most commonly ordered gifts included fragrances, bath salts, and face creams—though one standout across multiple cities was chips, a reminder that practical (or snackable) items often resonate. Each region had its own twist: Vancouver customers added chocolate and pain relief to their gift boxes, while Winnipeggers gravitated toward bath bombs and face cream. Montrealers focused on spa essentials and shampoo, and Torontonians favoured a mix of bath salts and skincare items.

Flowers remained a staple across the country. The most popular bouquets ordered were assorted mixes and traditional roses. In cities like Ottawa, tulips were also in demand, while Montrealers showed a preference for chrysanthemums. Carnations found favour in Vancouver and Winnipeg. The most common delivery times for flowers were between 9:00 a.m. and 1:00 p.m., with 10:45 a.m. being the single most popular moment for bouquets to arrive at doorsteps across Canada.

DoorDash’s data also captured some particularly touching moments. In one standout example, a Toronto-based customer placed an order that included three flower bouquets and a large, cuddly teddy bear—a gesture that captured both the sentiment and spontaneity that often define Mother’s Day.

From Picnics in the North to Urban Celebrations

DoorDash also highlighted one of its largest Mother’s Day orders in 2024, placed from Yellowknife in the Northwest Territories. The order included a wide assortment of items—potato salad, sausage, bread, cheese, and more—clearly intended for a family picnic in honour of the day. It served as a reminder that Mother’s Day traditions vary widely across Canada, but the intent remains the same: celebrating maternal figures with time, thoughtfulness, and a touch of indulgence.

In Toronto, the largest known Mother’s Day order was placed through DoorDash and included not only multiple bouquets but also a uniquely sentimental teddy bear, showing that even rapid-fire retail can deliver on emotion.

Mother’s Day in Canada: A Snapshot of Generosity and Convenience

The DoorDash data reflects a broader trend in how Canadians mark special occasions. While many continue to rely on last-minute planning, they are turning to platforms like DoorDash to ensure their gestures still feel meaningful. From brunch deliveries and wine orders to skincare gifts and floral arrangements, Canadians are using digital tools to meet emotional moments with convenience, care, and creativity.

With Mother’s Day 2025 around the corner, the data suggests that while procrastination may persist, so too does the desire to make moms feel appreciated in ways both big and small—right down to the Red Velvet Cake.

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Retailers in Canada Prepare for Mother’s Day as Consumers Struggle

Retail market in Calgary remains resilient amid uncertainty, says JLL’s Ron Odagaki

Photo by Mario Toneguzzi
Photo by Mario Toneguzzi

Despite global uncertainty, Calgary’s retail market continues to show remarkable stability, with growth in rental rates and a low vacancy rate, according to Ron Odagaki, Associate Vice President of Retail at JLL.

In an interview with Retail Insider, Odagaki emphasized that Calgary’s retail sector remains resilient and poised for future growth, thanks to a combination of stable consumer spending and ongoing migration into the city.

Ron Odagaki
Ron Odagaki

“The retail market in Calgary, both historically and today, has been relatively stable,” said Odagaki. “We’re currently seeing a vacancy rate of under 4%, and the market has certainly stabilized. We’re still seeing rental growth and absorption, and we’re also witnessing more development as new retail spaces and shopping centres come online.”

Odagaki pointed out that the ongoing trend of net migration to Alberta is a key factor driving the demand for new retail developments. As new residents flock to the province, they bring with them an increased demand for housing and, consequently, new retail spaces to serve these communities.

“We’re seeing new inventory coming online, new shopping centres, and new retail spaces being built,” Odagaki explained. “That’s a strong signal for the market. It’s closely tied to the continued net migration into Alberta and Calgary. New residents mean new housing, and new retail follows to meet their needs.”

Even amid global uncertainties, such as tariffs, Odagaki noted that consumer spending remains stable, reflecting a healthy retail real estate market in Calgary. The overall outlook for the retail sector is positive, with signs of growth and further development on the horizon.

According to the JLL’s report on Canada’s Retail Market Dynamics:

  • About 1.6 million square feet were absorbed in 2024, higher than in 2023, with greater net absorption in general retail. Construction starts remain subdued, continuing to tighten the market.
  • Available space has dropped 60 basis points to 2.8 percent and asking rents continue to rise, although at a slower pace than the national average.
  • About 1.2 million square feet of leases were signed in 2024. This is in line with the five-year average leasing volume, and demonstrates signs of post-pandemic stabilization.
Photo: Mario Toneguzzi
Photo: Mario Toneguzzi

Food Services Sector Thrives in Calgary

Another sector of Calgary’s retail landscape that continues to thrive is food services, with a growing number of restaurants and food chains expanding in the city. According to Odagaki, this trend is driven by the city’s strong restaurant culture and Calgarians’ high level of spending on dining out.

“Calgarians spend 44% of their food budget on restaurants and fast food, which is one of the highest in the country and certainly above the Canadian average,” said Odagaki. “The growth in restaurant spending, both fast food and sit-down, is also among the highest in Canada.”

While some may question whether the market has become saturated, Odagaki believes that demand for new food services continues to rise. He explained that new entrants, inquiries, and store openings in the food services sector are still increasing in Calgary.

“Restaurateurs are seeing the data, and they recognize that there is still a market for new food services,” said Odagaki. “We’re still seeing new entries and announcements of new stores opening. The demand is there, and the market is absorbing it.”

Experiential Dining Remains Popular

Odagaki also highlighted the growing trend of experiential dining in Calgary, where food plays a central role in creating memorable experiences for consumers. This shift toward experiential dining, he explained, is driving the continued success of Calgary’s food services sector.

“There’s a strong pent-up demand for experiential offerings,” Odagaki said. “Calgarians love to sit down with friends in an atmosphere where they can enjoy a great meal. Food plays a big part in that, and it continues to be a popular trend in Calgary.”

As Calgary’s retail market remains dynamic and continues to evolve, Odagaki remains optimistic about the future of both retail and food services in the city. With continued population growth, a thriving food culture, and stable consumer spending, Calgary is well-positioned to weather global uncertainties and remain a vibrant retail hub.

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Canadian confectionary Chocolats Favoris opens 1st Vancouver location in Gastown (Photos)

Source: Chocolats Favoris
Source: Chocolats Favoris

 Chocolats Favoris, an artisanal chocolate shop and creamery, has brought its one-of-a-kind chocolate experience to Vancouver with the grand opening of its 59th location at 14 Water Street in the heart of Gastown.

This marks the Canadian brand’s second location in British Columbia and Western Canada, furthering its mission to share its extraordinary chocolate creations with more Canadians, it said in a news release.

“From the moment we first experienced Chocolats Favoris, we knew we wanted to bring it to the West Coast. After years of persistence—starting with Victoria and now expanding to Vancouver—we’re excited to see that vision come to life in Gastown,” said Patrick Robert, co-owner of Chocolats Favoris’ Victoria and Vancouver locations.

“For us, Chocolats Favoris isn’t just about chocolate—it’s about creating memorable moments for everyone who walks through our doors, and we can’t wait to introduce more Canadians to what makes both our products and the store itself so special.”

Chocolats Favoris said the new Gastown location will feature the brand’s signature real chocolate dipping station, where soft serve ice cream is liberally coated in one of 12 premium flavours, including classic milk, dark, and white chocolate as well as indulgent options such as Dulce de Leche, Salted Caramel, Cotton Candy, and Cookies and Cream.Chocolats Favoris takes it up a notch with their Kooky Cones loaded with toppings as well as their rotating surprise flavours. Guests can also enjoy Chocolats Favoris’ famous take-home chocolate fondues (in microwave and stove-top sizes) and an extensive selection of fine chocolates and bars in a whimsical, inviting setting.

The new location is the passion project of business and life partners Patrick Robert and Paul Codilla, who became franchisees of the Victoria location in June 2023. They quickly turned it into the company’s best-performing store, earning the 2025 Consumer Choice Award in the category of Chocolate Shop for the Victoria region. Patrick’s love for Chocolats Favoris began in Ottawa, where his parents introduced him to the brand. Years later, while visiting Montreal, his mother made a dramatic highway U-turn to ensure Paul could experience it for the first time too. Both Patrick and Paul’s “love at first bite” sparked a dream that led them to relocate to take over the Victoria location as franchisees. After years of dedication and hands-on involvement, the duo is now bringing their passion to Vancouver, explained the company.

Dominique Brown
Dominique Brown

“We knew Gastown would be a neighbourhood that perfectly complements the Chocolats Favoris experience,” said Dominique Brown, President and CEO of Chocolats Favoris. “Chocolats Favoris is more than just a chocolate shop—it’s an immersive destination for families, friends, and chocolate lovers alike to come together, indulge, and make lasting memories. We can’t wait to welcome Vancouverites to this location!”

Chocolats Favoris said it is dedicated to responsible chocolate production through its Sustainable Cocoa Mission, ensuring that all cocoa is ethically sourced to support fair wages, environmental sustainability, and community development in cocoa-growing regions. The brand also prioritizes inclusivity by offering a wide variety of vegan-friendly products including soft serve, chocolate dips, drinks and more. In addition, they maintain strict cross-contamination protocols for customers with celiac disease, nut allergies, and other dietary restrictions.

Source: Chocolats Favoris
Source: Chocolats Favoris

The company said the 1,250-square-foot Gastown store represents a major investment in the local economy, creating 30 new jobs and adding to the neighbourhood’s vibrant culture. Looking ahead, it also plans to open additional B.C. locations later this year.

The company was founded in Lévis, Québec, in 1979.

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Source: Chocolats Favoris
Source: Chocolats Favoris
Source: Chocolats Favoris
Source: Chocolats Favoris

Knix Reimagines Queen Street Flagship as Expansion Accelerates

Knix at 294 Queen St. W. in Toronto. Photo: Craig Patterson

Toronto-based Knix, known for revolutionizing intimate apparel with leakproof underwear and wire-free bras, has redesigned its Queen Street West flagship to better reflect the brand’s evolution. Originally one of the company’s first brick-and-mortar stores, the location now serves as a street-level flagship—what the company calls a “neighbourhood anchor”—blending immersive retail design with customer empowerment.

“We took a lot of learnings from our Yorkdale location and brought them into this space,” said Nicole Tapscott, Chief Commercial Officer at Knix, during a detailed in-store interview. “It was one of our first stores and still one of our favourites, so it felt right to refinish and reimagine it in a more meaningful way.”

Nicole Tapscott

Previously functioning like a showroom, the original design required customers to interact with staff to retrieve products. The new layout emphasizes accessibility and autonomy: nearly the entire assortment is now available on the floor. “Now the product is right at your fingertips,” Tapscott explained. “It’s much more self-shopping friendly, which customers love.”

Studio Collection and Product Innovation

The first display customers see upon entering the store features Knix’s newly launched Studio Collection—a blend of fashion-forward activewear and performance technology aimed at women moving from Pilates to coffee catch-ups with friends.

“This collection really bridges fashion and function,” Tapscott noted. “Our innovation-first mindset shows up here, from moisture-wicking and fast-drying fabrics to supportive bras for a wide range of cup sizes. It’s super chic but highly technical.”

Another standout product is the Sculpt Collection, including tops like the “Sculptor Tee”—a fitted t-shirt designed to be worn without a bra thanks to built-in support. “It’s like your everyday essential, elevated,” she said. A broader assortment of Sculpt pieces is set to launch soon, including bodysuits, dresses, and skirts.

The redesigned store also showcases Knix’s foray into wired bras. Known for their wireless, bonded designs, Knix recently introduced the Reflex Bra with a highly flexible carbon wire that offers structure without discomfort. “We spent 18 months developing this. It’s become one of our top products among new customers who still want the support of a wire,” said Tapscott.

Leakproof Technology at the Forefront

Knix made its name with leakproof underwear—a product that continues to be central to the store. Shoppers can now browse by silhouette, absorbency level, and colour without needing to ask for assistance.

“This heavy absorbency option, for example, holds the equivalent of six super tampons,” Tapscott shared while guiding a tactile demonstration of the gusset. “It’s virtually undetectable under clothes.” A newer ultra-thin version now rivals the capacity of earlier heavy absorbency styles, all with a lighter feel.

Dedicated sections also highlight Knix’s WingWoman Contour Bra, which comes in an impressive 99 sizes and features bonded seams for seamless wear, and a range of everyday underwear basics.

Embracing Inclusivity and Community

Knix’s commitment to body positivity and inclusivity is evident throughout the store. Mannequins reflect a range of body sizes and skin tones, and all models in marketing visuals—including those in the front windows—are real customers and community ambassadors.

“Jully Black, a longtime Knix fan, is featured. But most of the people you see in our campaigns were open-casted through social media,” Tapscott explained. “It’s really about showcasing the beauty of our community.”

This same spirit extends to product lines for teens through Kt by Knix, which includes leakproof swimwear and underwear. “We’ve heard from parents who say this product keeps their daughters in the pool and doing the sports they love without anxiety,” said Tapscott. Kt now offers teen swim shorts and tankinis, supporting modesty and confidence.

Swimwear, Shapewear, and Seasonal Staples

With summer approaching, the renovated space prominently features swimwear, including leakproof and non-leakproof options. “We have everything from sporty two-pieces to elegant shimmer styles launching in late May,” Tapscott shared, referencing an upcoming “Swim Drop #3” that will feature members of the Knix community.

Also featured is the popular Thigh Saver collection—lightweight, breathable shorts designed to prevent thigh chafing and heat discomfort. “It’s scientifically proven to lower skin temperature by three degrees,” Tapscott noted.

Rounding out the store’s offerings are shapewear essentials. “This wall walks you through the ‘ultimate wardrobe’: the perfect tank, bodysuit, thong, and slip,” she explained. “You can mix and match solutions based on your needs and colour preferences.”

Five New Stores Coming in 2025

In a significant move for the brand, Knix is expanding its brick-and-mortar presence with five new standalone stores opening across Canada by the end of the year.

“We’ll have 18 stores total, up from 13 today,” Tapscott confirmed. “You’ll see us soon at Square One in Mississauga, a renovated store reopening at the CF Rideau Centre in Ottawa, a new location at Calgary’s CF Chinook Centre, and more.” (West Edmonton Mall was confirmed to be under construction as well).

The expansion reflects Knix’s confidence in retail as both a revenue stream and an avenue for deeper customer engagement. “Retail is incredibly important to us. It allows us to connect with our community in a real way and drive omnichannel growth,” she said.

Tapscott pointed out that customers who shop both online and in-store—what the brand calls “omni shoppers”—tend to have significantly higher lifetime value. “When she visits a store, has a great experience, and then shops online, we see that halo effect across the region.”

D2C Reimagined

Knix’s direct-to-consumer approach has evolved from being primarily digital to becoming location-fluid. “For us, D2C now means ‘direct to where the consumer wants us to be,’” said Tapscott. “If that’s online, great. If that’s in-store—whether Queen West, Yorkdale, or Chinook—we want to meet her where she is.”

The flagship renovation is a physical embodiment of that philosophy: warm, neutral tones, intimate design features like curved arches, large dressing rooms including accessible options, and abundant natural light from skylights.

“We want this to feel like a place you can linger, learn, and feel comfortable,” Tapscott added.

A Brand That Keeps Innovating

From its early days to becoming a direct-to-consumer powerhouse, Knix continues to evolve with the needs of modern women. With its eye on innovation, inclusivity, and expanded retail, the brand shows no signs of slowing down.

Upcoming product launches include the continued rollout of the Sculpt Collection, the shimmer swimwear drop in late May, and the unveiling of more inclusive sizing across its categories.

For Tapscott and the Knix team, the Queen Street West renovation represents more than a new floor plan—it’s a statement of purpose. “This store tells the story of where we came from, where we are, and where we’re headed next.”

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GameStop Canada President on Why EB Games is Coming Back

EB Games store. Image: Wikimedia Commons

In a comprehensive interview with Jim Tyo, President of GameStop Canada, it was revealed that the beloved EB Games Canada brand is making a return. 

GameStop Canada President Jim Tyo spoke with Retail Insider about the company’s refraining to EB Games. The decision follows the May 2025 acquisition of Electronics Boutique Canada Inc. by French-Canadian entrepreneur Stéphane Tétrault, a move that has sparked excitement across the country’s gaming and collectibles communities.

The rebranding effort is already underway and signals a pivotal shift in the identity and direction of the 185-store chain. With deep Canadian roots and a loyal following, EB Games Canada aims to re-establish itself as a nostalgic yet forward-looking destination for both video game and toy collectors.

Jim Tyo, President of GameStop Canada

Jim Tyo, who has been with the company since its inception in Canada in 1993, expressed visible enthusiasm during the interview.

“I’ve been here since the very beginning. I think I’m the second employee,” he said. “I’ve seen it all. But this is pretty wonderful—to get back to what I feel are our roots.”

For many Canadians, EB Games isn’t just a store; it’s a cultural touchstone. The decision to bring back the brand name comes not only from a place of nostalgia but also from a desire to reassert Canadian identity in retail.

“We’re proudly Canadian,” said Tyo. “This just seemed like the right time to move back to what people perceive as an iconic Canadian brand.”

New Ownership, New Vision

At the centre of the rebranding effort is new owner Stéphane Tétrault. With more than 25 years of experience in the toy and collectibles industry, Tétrault is no stranger to the passions of Canadian consumers. He’s the founder of Imports Dragon, a co-owner of McFarlane Toys, and recently became an investor in Mastermind Toys.

Tyo noted that Tétrault’s involvement is far from passive.

“He’s a very passionate leader in this space,” he explained. “It’s quite unique to have an owner of the business so passionate about video games and toys. He’s anxious to get at it, and we’re excited to work with him.”

The Road to Rebranding

The company’s initial focus will be on a full rebrand of existing GameStop stores back to EB Games Canada, which Tyo said would take about six months.

“We’ll focus on some of the higher-profile stores first,” he said. “This year is really about rebranding and technology. We’ll be investing significantly in both.”

The plan includes updated store signage, revamped digital platforms, and a refreshed online experience to better reflect Canadian consumer preferences. “We want to ignite some passion and put our flag back in the ground that we’re homegrown,” Tyo added.

Revamping the In-Store Experience

Although the name change is the most immediate update, there are more ambitious plans in the works for the in-store experience. While details are still being finalized, Tyo said that expanded experiential sections are part of the long-term vision.

“We’re going to create more expansive sections and experiential areas in stores over time,” he said. “Right now, the focus is on brand and tech, but store experience is definitely on the roadmap.”

This aligns with Tétrault’s vision of community-oriented retail, and it also builds on the chain’s existing strengths in collectibles and exclusive product launches.

GameStop store. Image: r/Superstonk via Reddit

Collectibles Boom and Product Expansion

One of the key growth engines for EB Games Canada is its collectibles business, which is projected to hit $100 million in sales this year—a staggering 30 percent increase year-over-year.

“That’s pretty incredible given the retail landscape,” said Tyo. “It shows that there’s demand for the product, and when you bring an expert like Stéphane to the table, we expect even more growth.”

Tyo cited Pokémon trading cards and the upcoming launch of Magic: The Gathering x Final Fantasy as examples of high-demand products that are fuelling the boom. “These launches are as big as video game releases,” he said.

With Tétrault’s industry connections and manufacturing experience, EB Games Canada plans to expand into new product categories, guided by real-time customer demand and its popular reservation model.

Reservation Model Fuels Sales

The company’s unique reservation system is credited as a major factor in its collectibles success.

“We’ve really leaned into our reservation model on the toys and collectible side,” Tyo explained. “It gives us insight into consumer behaviour and helps drive volume.”

This strategy mirrors the limited-edition “drop” culture seen in sneakers and streetwear, creating urgency and excitement around releases.

Digital Growth and Omnichannel Strategy

Despite its emphasis on brick-and-mortar, EB Games Canada is also ramping up its digital efforts.

“We’re investing heavily in technology, and that includes enhancing the online business,” said Tyo. “Buy online, pick up in-store is one of our key areas of focus.”

With 185 stores and a robust used game business, each location carries a unique inventory. The company is planning to roll out ship-from-store capabilities to broaden access to these in-demand titles.

Stability and Strategic Footprint

Unlike many retailers navigating post-pandemic retail disruption, EB Games Canada is not in contraction mode.

“We’re looking to stabilize, not shrink,” said Tyo. “The goal is to invest in stores, not close them. We’ll continue to evaluate locations individually, but we’re committed to the footprint.”

This is a notable contrast to trends seen in the U.S., where GameStop Corp. has been forced to scale back due to declining physical game sales and rising digital competition.

Staff as Brand Ambassadors

Store teams will play a pivotal role in the company’s reinvention, with many employees being former customers themselves.

“Our best-performing stores are the ones staffed by people passionate about what we sell,” said Tyo. “We’re seeing more and more people now who are fans of both games and collectibles—it’s a convergence of two strong communities.”

This human touch is part of what gives EB Games Canada a unique position in the market—personalized service backed by knowledgeable, enthusiastic staff.

Looking to the Future: Loyalty and New Opportunities

Looking ahead, the company plans to relaunch a loyalty program in late 2025 and continue building on its used game and trade-in offerings, which Tyo describes as “a huge value driver, especially in tougher economic times.”

The program is also being expanded to include manga and other collectibles—part of a strategic push to meet consumers where their interests lie.

“There’s over 1,000 to 1,200 manga titles launched globally every month,” said Tyo. “We’ve seen incredible success with our manga trade program, and we’ll continue to expand it.”

A Vote of Confidence in Canadian Retail

At a time when many are pulling back from physical retail, Tétrault’s investment in EB Games Canada—along with his partnership in Mastermind Toys—sends a strong signal.

“He’s really betting on Canadian retail,” said Tyo. “While others are retreating, he’s doubling down. That’s something Canadians should know and appreciate.”

As EB Games Canada steps into its next chapter, the message is clear: it’s not just a name change—it’s a revival. 

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