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Cadillac Fairview to Add Residential Towers at CF Carrefour Laval

Rendering of the new residential towers at CF Carrefour Laval. Image: Cadillac Fairview

Cadillac Fairview has announced the launch of an ambitious residential rental project at CF Carrefour Laval. The development includes 365 residential units housed in two towers—20 and 11 stories—connected by a six-storey podium. 

The project aims to transform the iconic shopping centre into a fully integrated community hub and further establishes Cadillac Fairview’s commitment to community-focused development across Canada.

CF Carrefour Laval. Image: Cadillac Fairview

A Vision for Integrated Living at CF Carrefour Laval

Brian Salpeter, Executive Vice President of Development at Cadillac Fairview, underscored the importance of transforming CF Carrefour Laval into a vibrant mixed-use destination. “We’re excited to create a community where people can live, shop, and connect seamlessly,” Salpeter said. “This isn’t just about residential development; it’s about redefining how people experience life at CF Carrefour Laval.”

Brian Salpeter

Unlike many developments that place residential buildings at the edges of shopping centres, CF’s project is integrated directly into the existing retail complex. “The former Sears box footprint is now the foundation of this new residential development,” Salpeter explained. “This ensures that residents will have direct access to retail, public spaces, and community events, creating a unique living experience.”

Creating a Community Hub with Public Spaces

Central to Cadillac Fairview’s vision is a public plaza that will serve as a focal point for community activities, events, and social engagement. “We want this plaza to be a gathering space for both residents and visitors,” Salpeter said. “From festivals to art exhibits and concerts, it will be a place that brings people together.”

The residential towers and plaza aim to seamlessly blend modern architecture with the existing shopping centre. “It’s about creating something contemporary and vibrant, while respecting the character of the area,” Salpeter explained. “The new buildings and plaza will form a cohesive, beautiful environment.”

A groundbreaking ceremony took place on November 18, attended by Cadillac Fairview executives Sal Lacono (President and CEO), Brian Salpeter (Executive Vice President, Development), and Jeroen Henrich (Senior Vice President, Development). Joining them in the photo are Laval-des-Rapides MNA Céline Haytayan, Regional Minister Christopher Skeete, and Laval Mayor Stéphane Boyer. (Courtesy Photo)
Inside CF Carrefour Laval. Image: Cadillac Fairview

Diverse Residential Offerings for Every Lifestyle at CF Carrefour Laval

The development will feature a mix of studio, one-bedroom, one-bedroom-plus-den, two-bedroom, and two-bedroom-plus-den units. “We’re focused on meeting a range of housing needs,” Salpeter said. “From young professionals to families, there is a home for everyone here. Our mix of units caters to different life stages, ensuring a balanced and diverse community.”

Ground-floor retail spaces will further enhance the living experience, while future phases may include additional essential services. “Laval already offers a rich food and beverage scene,” Salpeter noted. “Our goal is to complement it with targeted retail and services that benefit residents.”

Inside CF Carrefour Laval. Image: Cadillac Fairview

Building on a Legacy of Community Development

CF Carrefour Laval, which opened in 1974, has been a cornerstone of the Laval community for 50 years. “We’ve been part of this community for decades, and this residential development is a natural extension of that commitment,” Salpeter remarked. “It’s about creating a place where people can live, shop, and connect in a meaningful way.”

The project is the first phase of a larger master plan, with future phases set to add thousands of residential units and enhance public spaces. “We’re not stopping here,” Salpeter said. “Our long-term vision is to create a dynamic downtown hub for Laval, with integrated public spaces, retail, and residential living.”

Inside CF Carrefour Laval. Image: Cadillac Fairview

Cadillac Fairview’s Broader Residential Ambitions

Cadillac Fairview’s initiative at CF Carrefour Laval is part of a broader strategy to address Canada’s housing needs through mixed-use developments. In addition to the Laval project, Cadillac Fairview is working on residential projects at several other major properties.

“We have a robust residential development pipeline,” Salpeter said. “In Ottawa, we’re developing 288 units at CF Rideau Centre, transforming an adjacent vacant parcel into a vibrant residential community. This project is well underway and is set for completion in 2026.”

CF Richmond Centre redevelopment. Image: Cadillac Fairview

Salpeter also highlighted the Quad Windsor development in downtown Montréal, which includes a 512-unit residential building as part of a larger mixed-use complex. “It’s located near Deloitte Tower and Windsor Station, contributing to the revitalization of this key urban area,” he noted.

Cadillac Fairview is also advancing residential projects at CF Richmond Centre in British Columbia, CF Fairview Mall in Toronto, and CF Chinook Centre in Calgary. “These developments are about more than just housing,” Salpeter emphasized. “They’re about creating vibrant, connected communities that meet the evolving needs of Canadians.”

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More than $282 million economic impact expected from Taylor Swift Toronto concerts

Photo: Destination Toronto website
Photo: Destination Toronto website

Over $282 million in economic impact and over $152 million in direct spending is expected during Taylor Swift | The Eras Tour presented by Rogers in Toronto through November 14, 15, 16, 21, 22, and 23. 

The estimated impact numbers released by Destination Toronto highlight the significant benefit that comes from visitors traveling to the city for a concert, or for any major event or conference.

Retailers, restaurants, hotels and a host of other local businesses are reaping the economic benefits from having such a mega star performing in the city.

Andrew Weir
Andrew Weir

“The Eras Tour is a great example of the impact major events have on our destination,” said Andrew Weir, CEO & President at Destination Toronto. “Whether it’s concerts like Taylor Swift, international meetings and conventions, or signature annual festivals like Pride, TIFF or Caribbean Carnival, events that draw visitors to our city also bring visitor spending that positively impacts our local economy and a wide range of businesses and jobs.”

Of the $152 million in direct spending, $141 million—nearly 93 per cent—is estimated to come from out-of-town visitors and $11 million is estimated to come from local Swifties. The direct and indirect tax impacts of the string of six concerts are expected to generate nearly 40 million in tax revenue across all levels of government, said Destination Toronto.

Photo: Destination Toronto
Photo: Destination Toronto
Michael Kehoe

Michael Kehoe, Broker of Record with Fairfield Commercial Real Estate, said large-scale events over the past 150 years dating back to the World Fairs of the late 1800’s and beyond and the arrival of the circus in the early 19th Century always had a positive economic impact on the host cities.

“Fast forward to the present day to a range of major events ranging from national championships like the Grey Cup or the Brier to FIFA, Stanley Cup final games all the way up to the spectacle of the Taylor Swift concerts, they create tremendous exposure for their host cities and countries through extensive media coverage,” he said.

“A major advantage for cities hosting large-scale entertainment or sporting events is the significant boost to tourism and related industries and a significant impact on the national and regional and local economies that generate revenue, attract visitors and boost local pride.

“The economic impact of these events that draw both domestic and international visitors who require accommodations, transportation, food & beverage and shop in retail stores have a significant trickle down effect that benefits many. The international recognition boosts national pride while attracting new visitors who may return in the future. The economic impact of the Taylor Swift circus in Toronto and Vancouver is truly a phenomenon. This Eras Tour is an economic ecosystem unto itself and the benefits will reverberate throughout the respective city and provincial economies into the immediate future.” 

Swift is playing at Vancouver’s BC Place Stadium December 6, 7 and 8.  

Liza Amlani
Liza Amlani

“The impact of the Swifties and the BeyHive to the economy is tremendous and I don’t think we give enough fans credit. From fashion to accessories and footwear to dining out during these concerts, the economic impact is substantial. It’s extraordinary and the lift in sales is not always forecasted so many brands come up empty. Leveraging market insights and events like these are critical in planning the product mix. Working closely with influencers alongside the performer’s marketing team will lead to an increase in sales, engagement and footfall leading up to the event. Meaning, sales will not only impact retail but also tourist hot spots, hotels and restaurants,” said Liza Amlani, Principal and Founder of the Retail Strategy Group.

“Toronto is saturated with pop ups and special events all around the city. It’s been an exciting time for Swifties and anyone that’s involved will reap the benefits.”

Bruce Winder

Bruce Winder, named to RETHINK Retail TOP Retail Experts List for 2024 and author of RETAIL Before, During & After COVID-19, said when a city hosts a major event there can be significant benefits and costs.

“On the benefit side, you have the incremental spend and tax on hotel and lodging, restaurants, parking, merchandise sales, transportation and other entertainment or sports taken in while in town and the potential goodwill built for the city (if they do a nice job hosting the event) that could lead to a future increase in tourism and visits,” he said.

“On the cost side, large events generate incremental cost for police and law enforcement, vehicle and pedestrian congestion, emergency and paramedics, clean up before and after the event, added wear and tear on city infrastructure and more.

“There will always be winners and losers for every large event, depending on who you are.”

George Minakakis. Photo: LinkedIn.

George Minakakis, Founder and CEO of the Inception Retail Group, said “Swifties” spend money. 

“Events like this are a magnet for future events. This proves that Canada is cool and cultured; its people want to be entertained and party. The Pandemic fears are behind us,” he said.

“The residual effect of Taylor Swift’s engagements in Toronto and Vancouver has a positive economic impact. Hotels, restaurants, transportation, and merchandise all benefit. For example, the New Orleans event brought in $500 million, a 900% increase. 

“It also has the potential to make Toronto and Vancouver bigger appeals for other entertainment events, which would drive more tourism. This could bring back a much-needed kick in the pants that being entertained, living, and working in the city is fun again. For sporting and other events to have the same impact, they must create FOMO (Fear of Missing Out). You need to have greater appeal for a similar residual effect. If the Toronto Argonauts signed Travis Kelce, we might need a bigger stadium.  But let’s keep it in perspective: Taylor Swift is more than a singer and entertainer; she’s a role model who has done it her way, and that’s a major appeal.” 

Avery Shenfeld
Avery Shenfeld

Avery Shenfeld, Chief Economist at CIBC Capital Markets, said in a research note “supposedly, the tourist spending tied to the Eras tour is giving Toronto a nearly $300 million economic lift, and if you added in the spending of those living here, and the Vancouver dates, you might easily double that.” 

“Technically, that could show up as few decimal places in monthly GDP over the November December period if measured on a gross spending basis. But there’s less than meets the eye when you boil these sorts of events down to their net impacts on economic activity,” he said.

“For one, many of these tourists are coming from other parts of Canada. The money that Emma and Claire saved up for flights to Toronto or Vancouver, tickets, meals and concert merch will eat into what they have left for other discretionary spending back home. Toronto’s gain might be Fredricton’s loss. Similarly, lucky Toronto and Vancouver ticket holders will have less to spend in upcoming months on other entertainment options.

Photo: Destination Toronto
Photo: Destination Toronto

“There’s also a strong import leakage from the gross spending figures, because, presumably, Taylor (and her entourage) are going to take their cut from the ticket sales back to America. Private jet flights to Kansas City Chief games don’t come cheaply. It’s unlikely that many of the t-shirts and friendship rings sold this week will have a made-in-Canada sticker.

“Gross spending on hotels and restaurants also overstates the net impact on the hospitality sector, because those rooms and tables wouldn’t otherwise have all sat empty. Some may have stayed away from the city to avoid elevated hotel rates and limited availability. Moreover, Toronto has placed restrictions on travel near the concert venue that could keep non-Swifties at home in fear of traffic or other hassles.”

He said the World Cup story will be similar, but with its own twist.

“For that event, the Toronto city government will be on the hook for nearly $400 million in costs, supposedly in return for a similarly-sized economic lift from tourism. But for the tourists coming from Canada, those funds might have been spent on other activities here, and the government will be using scarce tax dollars that would otherwise have flowed into the local economy on other programs. Once again, the net impact is much smaller than the gross impact,” he said.

“None of this is to downplay the joy that Swifties and soccer fans will reap if their favourite song gets played or their team wins. But generating economic growth requires activities that create jobs that last more than a few days, which create ongoing income that can add to spending on a sustained basis. One-off events might, if large enough, create a blip, but one that gets reversed when the event is over, and the event-goers’ depleted savings or credit card bills need attention.”

Destination Toronto said Swiftmania will be sweeping Toronto at a critical time of year when business travel is starting to wind down and holiday leisure travel has not quite picked up. 

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Pinterest revolutionizes holiday shopping with new features and star-studded gift guides

Photo: Pinterest website
Photo: Pinterest website

Pinterest is transforming holiday shopping with innovative features and curated gift guides. From personalized wishlists to celebrity-endorsed ideas, the platform aims to make gift-giving easier and more meaningful.

The platform has launched a bold new approach to shopping, blurring the lines between inspiration and action with over 1,000 curated, shoppable gift guides created by celebrities, brands, and publishers. This year, Pinterest users can also shop directly from the platform with new product features for those perfect gift ideas.

With celebrities like Paris HiltonRuPaulEmma Chamberlain and K-Pop girl group TWICE, Pinterest is the go-to platform to find a gift.

Erin Elofson
Erin Elofson

“Holiday shopping can be overwhelming, but Pinterest is here to make it simple, creative, and fun,” said Erin Elofson, Vice President of Canada and APAC at Pinterest.

Pinterest said now with the new “quick save” feature, consumers can find and save Pins from the gift guides with one tap. Pinterest will automatically pull those saved Pins into the consumer’s very own shoppable “wishlist.” Pinterest users can revisit and shop all of their saved gift ideas in their wishlists.

With the new “holiday finds” tab, Pinterest has expanded shopping on the platform with a personalized feed tailored to gifts it thinks consumers will love. This special shopping experience uses the consumer’s unique searches and saves to recommend relevant styles and ideas that are must-haves for the holidays.

Elofson said “we’re really capitalizing on all the excitement on Pinterest related to gifting.”

“We’ve launched this year 1,000 new gift guides where basically a series of creators and publishers and merchants produce guides that inspire people and as you experience a gift guide and you’re basically shopping just like you would in a mall and you see something you love you can quickly save with one tap that item to your shopping list, your wish list and then it’s very, very easy to purchase those items over time,” she said.

“So it’s a very, very curated way to think about the holiday experience in 2024.”

A retailer’s best friend

Elofson called Pinterest a retailer’s best friend.

“It’s really the only platform where people come and they can find inspiration, they can browse and shop all in the same place. People come to Pinterest with a very open mind but with a very clear intent to shop and buy something,” she said.

“So it really makes sense to capitalize on all that raw interest there is on Pinterest to shop and combine that with the holiday season with a format in this gift guide that really brings all these experiences today in a really fun and seamless way.”

With more than a thousand curated gift guides spanning across 27 categories – from fashion and beauty, to travel and gaming – Pinterest said it is making the platform the go-to place to search for gifts that are heartfelt, on-trend, or completely unexpected.

It has partnered with celebrities, creators and brands to hand pick nearly 40,000 of the best gifts so consumers don’t have to. From Alicia Keys’ “Gifts that fill your Soul,” to Emma Chamberlain’s “gifts that literally everyone will love,” to Las Culturistas Bowen Yang’s “Gifts for your pop culture-obsessed bestie,” Molly Baz’s, “Gifts for the biggest, baddest dinner party,” Laufey’s “Gifts for a very Laufey holiday,” RuPaul’s “Hey Sis, It’s Ru’s List”—Pinterest’s gift guides have something for everyone on their list. 

Pinterest gift guides include the latest deals and hidden gems from brands like Rare BeautySavage x FentySezaneMejuriCarharttFlamingo EstateREI, and hundreds more. It has also teamed up with leading publishers, including VogueThe StrategistGQAir MailRefinery29EaterPoosh, and Wirecutter, for their top holiday picks. 

“Creators, brands and publishers are really all at the heart of Pinterest,” said Elofson. “It’s really what drives our content ecosystem. If people go on Pinterest, they look for content that has a certain type of curation.”

On Pinterest, there have been over one billion searches for “gifts” or “presents.” Searches for “shopping wishlist” have increased over 950% compared to last year on Pinterest.

Photo: Pinterest website
Photo: Pinterest website

Tools for retailers and advertisers

For retailers and advertisers, Pinterest has launched a suite of new tools powered by machine learning to better help advertisers highlight their holiday shopping discounts.

The first tool is Promotions, which allows advertisers to showcase promotions like free shipping, sitewide sales, and buy one, get one offers to users based on their taste and preferences, with very little additional effort on the advertiser’s side.

Second, it launched new deal ad modules, making ads with special offers more visible to users with a carousel format, helping brands stand out during sale moments.

“Pinterest is leveraging AI to provide personalized recommendations that are thoughtful and relevant,” said Elofson.

“More than half of the people who come to Pinterest come to shop. In our Gen Z (report) Pinterest is one of the first or first place they go to start their shopping experience and so people come and they are super keen to find visual inspiration . . . People come to Pinterest to shop because they know it’s the one place they can go and get this very curated set of visual pieces of inspiration that they can go immediately and transact on and bring it to life.

“Shopping is very endemic to the Pinterest experience . . . We’ve been working for the last two years on really making our shopping experience on Pinterest as actionable as possible as well as being inspirational.”

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First Indigenous-Owned department store aaniin to open at CF Toronto Eaton Centre

Chelsee Pettit,
Chelsee Pettit,

A transformative shopping experience is coming to downtown Toronto this holiday season. The first-ever 100% Indigenous-owned department store, aaniin, will open at the CF Toronto Eaton Centre from November 29 to December 31, marking a milestone for Indigenous entrepreneurship in Canada.

Occupying 6,500 square feet, the aaniin pop-up will feature over 40 Indigenous-owned brands, showcasing apparel, jewelry, accessories, wellness products, books, and artwork.

“Aaniin,” meaning hello in Ojibwe, is a pop-up store and in-house streetwear brand that will feature familiar and emerging “Canadian”-made, Indigenous-owned brands from across the country.

Notable Indigenous-owned brands include aaniin, Cheekbone BeautyLesley HamptonUrban Native EraMini Tipi (as seen on Dragon’s Den), Section 35, Kokom ScrunchiesDecolonial Clothing and many more. The pop-up will also highlight multiple Indigenous languages and Indigenous syllabics throughout the space, amplifying Indigenous voices and creating a place of visibility and respect. 

A Vision Rooted in Community

Chelsee Pettit, founder of aaniin and an Anishinaabe entrepreneur from Aamjiwnaag First Nation, sees the store as a space of inclusion, celebration, and economic empowerment.

Chelsee Pettit,
Chelsee Pettit,

“This store is a proof of concept for what Indigenous commerce can look like in the future,” said Pettit. “Every product, design, and interaction is about elevating Indigenous voices and stories. This pop-up is our biggest venture yet, and I’m excited to share this experience with the city during its busiest shopping season.

“This store is all about celebrating Indigenous creativity, and we’ve made supporting our community easier than ever in a way that’s powerful, accessible and inclusive. Every detail, every brand we feature, is here to share their stories and talent with the world this holiday season, and I couldn’t be more thrilled to share this experience with the downtown core.”

Pettit’s journey began in 2021, inspired by a moment in downtown Toronto when she mistook a pattern for Indigenous syllabics. This spark led to the creation of aaniin, which has grown through various storefronts and pop-ups, including a successful stint at Square One Mall in Mississauga, where Pettit generated nearly $100,000 in sales in just over four weeks as a solo operator.

“This time, we’re going even bigger, with a large team and more than triple the number of brands,” Pettit added. “We’re showing what’s possible when Indigenous talent is showcased on this scale.”

Highlighting Indigenous Excellence

The pop-up will feature established names and emerging talents from across Canada. Highlights include:

  • Cheekbone Beauty: Sustainable beauty products, with founder Jenn Harper offering mini-makeovers on select days.
  • Lodge Soy Candles: Medicine-infused soy candles blending Indigenous traditions with modern wellness.
  • Hand-Tufted Rugs by Rochelle: Unique, Y2K-inspired designs by Alberta-based artist Rochelle.
  • Books, artwork, and home goods will also be available for the first time.

Indigenous languages and syllabics will be prominently featured, emphasizing the cultural significance of each product and design.

This pop-up invites shoppers to rethink Indigenous commerce and join a movement of economic sovereignty and empowerment. By showcasing Indigenous excellence, aaniin challenges colonial perceptions of Indigenous business and creates space for brands to flourish. 

Photo: Aaniin
Barb Gamey
Barb Gamey

The success of this project has been made possible by the unwavering support of aaniin’s sponsors. As the first sponsor of this pop-up, the Co-Founder of Payworks, Barb Gamey, couldn’t be prouder: “Payworks applauds the powerful creativity, grit and determination shown by aaniin in reclaiming space for Indigenous-owned businesses. We’re honoured to support this initiative and Indigenous entrepreneurs from coast to coast.”  

Shortly after Payworks took up the mantle, MasterCard also agreed to become a partner, and their commitment has been invaluable throughout the planning of the Toronto pop-up event.  

Jennifer M Sloan
Jennifer M Sloan

“We are proud to partner with aaniin on this initiative to bring Indigenous brands into a pop-up at the Eaton Centre, one of Canada’s most popular retail spaces during the busy holiday season,” said Jennifer M Sloan, Senior Vice President, Policy and Stakeholder Engagement, Mastercard, Canada. “This initiative aligns with Mastercard’s ongoing commitment to foster and amplify economic empowerment and prosperity for Indigenous entrepreneurs. By celebrating and supporting Indigenous business and entrepreneurship, shoppers will have the opportunity to invest in a more inclusive and resilient Canadian economy.”  

Looking Ahead: Community Ownership and Expansion

While the Eaton Centre pop-up is a short-term venture, Pettit has bold plans for the future. She aims to secure $500,000 to $2 million in investments from Indigenous communities across Canada to create a community-owned business model and establish permanent spaces for Indigenous businesses in downtown Toronto.

“This is about more than retail—it’s about creating a legacy,” Pettit explained. “I want to establish physical spaces that support Indigenous entrepreneurs while building economic stability for our communities.”

Where to Find aaniin

The aaniin pop-up will be located on the second floor of the Eaton Centre, near Aritzia, in the former American Eagle space. It opens on Black Friday, November 29, and runs through December 31.

Free Shipping a Dealbreaker for Online Shoppers, FedEx Report Finds

Photo- FedEx
Photo- FedEx

As the e-commerce landscape heats up ahead of the holiday shopping season, a new white paper from FedEx and Morning Consult shines a spotlight on a trend retailers can’t afford to ignore: free shipping is no longer a luxury—it’s an expectation.

According to the report, “Bridging the e-Commerce Divide: Meeting Consumer Demands with Merchant Offerings”, a staggering 75% of consumers prioritize free shipping over fast delivery, and 81% are willing to spend more to meet minimum thresholds for free shipping. However, only 48% of retailers are meeting this demand.

Jason Brenner
Jason Brenner

“The consumer preference for free shipping over fast delivery—and their willingness to build bigger baskets to hit the threshold—is a significant behavioral shift,” said Jason Brenner, senior vice president, digital portfolio, FedEx. “As the holiday season approaches, the question is not whether retailers can afford to offer free shipping—it’s whether they can afford not to.”

Cart Conversion Hinges on Shipping Costs

Consumers surveyed revealed that free shipping outranks even price competitiveness, with 57% identifying it as a top priority in online shopping. Retailers, take note: shoppers are not just abandoning carts over high shipping fees—they’re actively looking for ways to maximize savings.

While consumers prefer no minimum threshold for free shipping, they’re not shy about spending more to avoid fees.

Convenience is Still King—At a Cost

Beyond free shipping, the report highlights consumers’ willingness to pay for convenience, with 55% of shoppers ready to shell out for same-day delivery and 45% for next-day delivery.

A Winning Formula for E-Commerce Success

The study outlines a roadmap for retailers to boost cart conversion:

  • Free shipping and returns to eliminate purchase barriers.
  • Accurate tracking to build trust.
  • On-time delivery to ensure customer satisfaction.

For merchants, the implications are clear. Consumers are increasingly savvy, willing to spend strategically for value and convenience. As competition tightens, the ability to adapt to these preferences could be the deciding factor for long-term success.

Retailers who ignore this call to action, especially during peak shopping periods, risk leaving money on the table—and alienating their customer base.

The full white paper can be accessed on the FedEx E-commerce Resources page.

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Lessons from D2C Retail Failures: Adapting Customer Value in Canada

Former Allbirds store at Yorkdale Shopping Centre in Toronto (Image: Allbirds)

Remember 2019? The retail landscape seemed poised for a revolution. Peloton studios were destined for every market, Away luggage would anchor our malls, and ThirdLove was set to dethrone Victoria’s Secret. The future of brick-and-mortar retail belonged to digital natives—or so some thought.

Five years later, that dream lies in tatters. Many of these once-promising digital natives are fighting for survival, let alone contemplating expensive physical retail expansions. While Warby Parker stands as a success story, it serves more as an exception that proves the rule than a blueprint for others to follow. The cruel irony? These disruptors fell victim to the same fate as the traditional retailers they sought to replace: failing to remain relevant in a rapidly evolving marketplace.

Misunderstanding Value Propositions in Retail

The error lies in a fundamental misunderstanding of their value proposition as retailers. Successful retail operates in one of three lanes: the lower end on price, the higher end on luxury and middle market on the unique value their product offers. Most D2C brands positioned themselves in the crowded middle market, competing on value, brand and the quality of their marketing. Bonobos promised to make you better dressed. Great Jones would transform you into an accomplished home chef. The product wasn’t just the product—it was a lifestyle, supposedly at an accessible price point.

But here’s the challenge: what consumers value inevitably shifts. Just ask Walmart, which acquired Bonobos for $310 million only to offload it for $75 million. Or Great Jones, which had decimated its workforce by late 2022 and was acquired by Meyer for pennies. The D2C emperor’s new clothes turned out to be just that—an illusion of value that couldn’t sustain itself in the physical retail space.

Former Peloton location at 969 Robson St in Vancouver — Roots will use the corner for its flagship. Photo: Lee Rivett

Middle Market Retail Success Stories

Yet the middle market isn’t dead—far from it. Look at Gap’s resurgence, Pet Valu’s expansion, or the continued success of retailers like Ulta Beauty, EQ3, and Tractor Supply. What separates these winners from the D2C and legacy retail casualties? Strategic renewal.

These successful retailers don’t just understand their current market: they actively engage with customers to anticipate how their values are evolving and map those evolving needs to their core capabilities. This continuous process of strategic renewal helps retailers understand not just how big their market is, but how big it could be — and how to capture it. While D2C brands staked everything on their brand value proposition, successful traditional retailers have been quietly mastering the art of evolving with their customers.

The D2C brands that failed in physical retail made a critical error: they assumed their digital success would automatically translate to brick-and-mortar. They relied heavily on brand cachet without developing the deeper value propositions that sustain physical retail.

Creating Value in Multi-Faceted Retail Markets

Successful middle market retailers think about “value” in multi-faceted terms. Customers do an internal calculation of price/experience/quality/functionality and others and all these elements need to balance. The key is to create a compelling product and experience that justifies a premium over discount retailers while remaining accessible to mainstream consumers.

If you over focus on one element of the calculation, like making an overly “cool” product that is low quality or a product that is too utilitarian for contemporary tastes, you will struggle. Had the D2C companies engaged in constant renewal of their value proposition, our malls and high streets might indeed be filled with their stores today.

Lessons for Canadian Retailers

The lesson for Canadian retailers is clear: success doesn’t require disruption or reinvention. It requires an unwavering focus on what your customers truly value—and the wisdom to know that this will change over time. The D2C dream may have faded, but it’s left us with valuable lessons about the fundamentals of retail success.

As we look to the future of Canadian retail, perhaps it’s time to stop chasing the next big disruption and instead focus on the timeless principle of understanding and adapting to customer value—and the growth this strategic renewal makes possible.

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Kevito Group strengthens leadership with appointment of two new executives

Photo credit: Chatime

Markham-based Kevito Group, a rising powerhouse in the Canadian quick-service restaurant (QSR) sector, has announced the appointment of two seasoned executives to its leadership team.

Stephen Czetyrbok joins as Chief Operations Officer (COO), while Kaan Sayiner steps into the role of Chief Commercial Officer (CCO).

The company, known for its innovative food and beverage brands including Bake Code, Atealier, Botrista, and the global bubble tea phenomenon Chatime, is gearing up for accelerated growth with these strategic hires, it said in a news release.

As COO, Czetyrbok will oversee Kevito’s retail operations, marketing, and franchise development efforts, while also supporting the company’s initiatives to bring new concepts to market.

Kenton Chan
Kenton Chan

“Stephen’s deep experience in scaling brands and his proven leadership in the food services sector will be instrumental in guiding Kevito’s next phase of growth,” said Kenton Chan, Founder and CEO of Kevito Group.

The company said Czetyrbok’s impressive career includes senior roles at Prime Restaurants and MTY Food Group, as well as being the driving force behind bringing Five Guys to Canada during his tenure with Cypress Five Star. Most recently, he served as CEO of Maker’s Pizza and COO of CraveIt Restaurant Group, where he played a pivotal role in expanding brands and leading profitable exits.

Stephen Czetyrbok
Stephen Czetyrbok

“I’m thrilled to join Kevito Group at such an exciting time,” said Czetyrbok. “With a portfolio of dynamic brands and an ambitious vision, we have a tremendous opportunity to redefine the QSR landscape in Canada.”

In his new role as CCO, Sayiner will focus on driving commercial growth, innovation, and guest experience across Kevito’s brands. With nearly 30 years of marketing and operations expertise, Sayiner has been recognized as one of Canada’s Top 10 Marketers and awarded the prestigious Forty Under 40 for business leadership and impact, said the company.

Thomas Wong
Thomas Wong

“Kaan’s remarkable track record in aligning marketing and operations to deliver measurable growth makes him a perfect fit for Kevito,” said Thomas Wong, Co-Founder and President.

Sayiner will also oversee insights, analytics, and product innovation, ensuring the company’s brands remain at the forefront of consumer trends. “Kevito’s commitment to global inspiration and premium offerings is unmatched,” said Sayiner. “I’m excited to contribute to shaping the future of these incredible brands.”

Kaan Sayiner
Kaan Sayiner

The addition of Czetyrbok and Sayiner comes as Kevito Group continues to expand its footprint, with over 100 retail locations already established.

“I believe we are more strongly positioned than ever before,” said Wong. “With Kaan and Stephen on the team, we are equipped for significant momentum in the market.”

Kevito Group said it is redefining Canada’s quick-service restaurant industry through its growing portfolio of premium, globally inspired food and beverage brands. Its innovative offerings include Chatime, Bake Code, Atealier by Chatime, and Botrista, all designed to bring unique flavors and exceptional experiences to consumers.

With bold leadership and an ambitious vision, Kevito said it is poised to lead the next wave of growth in the QSR sector.

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Nobis Wins CAFA 2024 Outerwear Brand of the Year Award

Nobis Fall/Winter 2024 ad campaign featuring Sean O'Pry. Image: Nobis

Nobis, a premium Canadian outerwear brand, has been recognized with the prestigious Canadian Arts & Fashion Awards (CAFA) title of Outerwear Brand of the Year for 2024. 

Co-founders Robin Yates and Kevin Au-Yeung accepted the award, reflecting on the brand’s unique journey and dedication to creating outerwear that combines high-performance technology with timeless style. 

“The road less travelled isn’t the fastest track, but it’s meaningful. It’s purposeful, and consumers get it,” said Yates, highlighting Nobis’s distinctive approach to the market.

Robin Yates, co-founder of Nobis

Innovative Technologies Drive Nobis’s Success

Central to Nobis’s success is its unwavering commitment to innovation. The brand’s seam-sealed construction ensures garments are fully waterproof, providing unparalleled protection from harsh elements while remaining breathable and flexible. “When we talk about waterproofing, we mean true protection,” said Yates. “Our garments are designed to keep moisture out without sacrificing comfort.”

The brand’s use of premium Canadian down offers exceptional warmth without unnecessary bulk, striking a balance that resonates with consumers. “We wanted to redefine what warmth meant,” explained Yates. “By using high-loft Canadian down, we’ve created a product that keeps you comfortable without weighing you down.”

To further assure product authenticity, Nobis incorporates a Certilogo system, allowing customers to verify their purchase and learn about its origins. “Consumer trust is paramount,” said Yates. “The Certilogo system ensures every Nobis jacket is genuine and of the highest quality.”

Inside the Nobis store in Beijing. Image: Nobis
Technical features in a Nobis jacket. Image: Nobis

Blending Utility with Style

Nobis’s success extends beyond performance, making waves in the cultural and fashion landscapes with a unique approach that bridges function and style. “We believe outerwear shouldn’t just perform—it should resonate with your lifestyle,” said Yates. The brand’s focus on “quiet luxury” and timeless design has established it as a major player in the “Gorp-core” fashion trend, which blends performance-driven outerwear with everyday wearability.

Yates shared that Nobis’s ability to transition seamlessly from outdoor adventure to city life sets it apart. “Our customers can wear a Nobis jacket while snowmobiling in minus 50 and then step into a fine dining restaurant in Toronto,” he noted. “This adaptability is at the core of what we do.”

Nobis at Toronto Premium Outlets in Halton Hills. Image: Nobis

Competitive Positioning in the Outerwear Market

Nobis differentiates itself from competitors by focusing on quality, innovation, and durability over high-profile marketing campaigns. “We allocate our resources to making a better product, not just selling it,” said Yates. “Consumers deserve more than just a label—they deserve a jacket that delivers.”

Nobis designs for real-world adaptability. “Our goal has always been to offer outerwear that’s both stylish and genuinely functional,” said Yates. “This is what sets us apart and keeps customers coming back.”

Nobis’s Focus on Sustainability

Nobis’s dedication to sustainability is evident in every aspect of its operations. The brand uses bluesign®-approved fabrics, OEKO-TEX® certified trims, and certified recycled materials to create its products. “We believe in reducing waste and maximizing the lifespan of every garment,” said Yates. “It’s about creating products that endure, both in quality and in their environmental impact.”

Nobis’s “Next by Nobis” platform exemplifies its commitment to circularity by allowing customers to buy and sell authenticated, pre-loved jackets. “This initiative extends the life of our products and makes premium outerwear accessible to more people,” Yates explained. “Sustainability isn’t a buzzword for us—it’s a responsibility.”

Image: Nobis website

Future Goals and Innovations

Looking ahead, Nobis plans to expand its reach in key markets, including Asia and North America. “Our expansion into Japan and South Korea is thoughtful and strategic,” said Yates. “We’re committed to representing the brand with integrity and ensuring every market understands our values.”

Innovation remains a driving force behind Nobis’s future plans. “We’re developing new lightweight shells and modular systems that provide maximum versatility,” Yates shared. “Our goal is to offer products that adapt to any climate and lifestyle.”

Nobis store in Chengdu, China. Image: Nobis

Recognition for a Unique Approach

Winning the CAFA Outerwear Brand of the Year Award is a testament to Nobis’s dedication to innovation and excellence. “This recognition is meaningful because it reflects our commitment to doing things differently,” said Yates. “We’ve never taken the easy path, but it’s rewarding to see that consumers and industry experts appreciate our efforts.”

Yates concluded by expressing his gratitude. “This award belongs to our entire team and every customer who believes in us,” he said. “Nobis is about more than just outerwear—it’s about a connection, a promise, and a commitment to quality.”

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Roots to open new flagship store on Robson Street in Vancouver 

Rendering of the Roots on Robson Street -- image is of the current 919 Robson Street space. Image supplied

Roots, a staple of Vancouver’s Robson Street since 1996, is set to open a new flagship store at the corner of Robson and Hornby Streets early next year. The new location will replace the nearby Roots store that has operated for nearly 30 years at 1001 Robson Street, at the corner of Burrard Street.

Scheduled to open in early 2025, the new flagship promises to offer an enhanced, immersive shopping experience. Roots’ new flagship was made possible by securing a lease at 919 Robson Street, the former site of Peloton. Peloton opened there in late 2020 and shut earlier this week.

Roots’ Two-Phase Flagship Refresh

The transformation began in September 2024 when Roots launched the first phase of its flagship refresh with a soft opening at its smaller 929 Robson Street location, in a retail space formerly occupied by TWG Tea (which never opened). Roots recently secured the lease for an adjacent retail space occupied by Peloton, allowing for the creation of the flagship. 

Meghan Roach

The move allows Roots to showcase a forward-looking store design emphasizing connection to nature and community engagement.

“The expansion into the Peloton space is part of our broader vision to modernize our brand presence on Robson Street while staying true to our heritage,” said Meghan Roach, CEO of Roots. “We’re excited to provide an elevated experience that enhances accessibility and creates deeper connections with our customers.”

The upcoming expansion will bring Roots into a 4,000-square-foot space with storefront windows on both Robson and Hornby Streets, enhancing the flagship’s visibility and accessibility. The prime corner placement is expected to capture significant pedestrian traffic and create an inviting atmosphere for both new and loyal customers.

Modern Design Meets Nature-Inspired Elements

The new flagship will blend modern technology with Roots’ connection to nature, a cornerstone of the brand’s identity. The space will feature transparent digital screens capable of switching from opaque to clear, offering a unique way to engage customers with campaigns and promotions. Additionally, moss walls, extensive greenery, and other nature-inspired elements will provide a calming, immersive shopping experience.

“We want customers to feel connected with nature while experiencing our brand,” Roach explained. “The use of digital technology, combined with greenery and natural elements, creates a space that feels authentic to Roots’ heritage. It’s a balance of modernity and tradition.”

The flagship’s open layout will stand in contrast to the compartmentalized design of Roots’ 1001 Robson flagship. “Our existing location has served us well, but it’s time to evolve,” Roach noted. “The new space offers a more open, welcoming feel, which we believe aligns with our brand’s direction and customer needs.”

Exclusive Vancouver Collection and Unique Offerings

Roots will continue to offer its signature apparel lines, and the new flagship will also feature a dedicated space for the Vancouver Collection. The exclusive collection showcases products designed specifically for the Vancouver market, resonating with both locals and tourists. “Robson Street is one of our largest tourist destinations, so it makes sense to offer products unique to this city,” Roach said. “The Vancouver Collection allows visitors to take home a piece of Roots and a piece of Vancouver.”

The flagship will also receive special and limited-edition collections, often available only in a select number of stores. “Being a flagship location means we can provide our customers with unique merchandise that they won’t find elsewhere,” said Roach. “From collaborations to seasonal collections, our Robson Street store will always have something special.”

Former Peloton location at 919 Robson St in Vancouver — Roots leased the corner, and will join it to an existing 1,800 square foot Roots store that recently opened at 929 Robson Street. Photo: Lee Rivett

Strategic Real Estate Move Strengthens Roots’ Presence

The expansion into 919 Robson Street reflects a broader strategic move to strengthen Roots’ position within Vancouver’s competitive retail landscape. The transition will see Roots vacate its long-standing flagship at 1001 Robson Street, which has been a fixture for over two decades. Arc’teryx leased the space and will be opening a store there.

“Leaving our original flagship is bittersweet, but this new location gives us a chance to create something even more meaningful,” Roach said. “With high visibility and the opportunity to engage customers on multiple fronts, we’re excited about what the future holds.”

Jeff Berkowitz of Aurora Realty Consultants represented Roots in the lease transaction, while Mario Negris and Martin Moriarty of Marcus & Millichap represented the landlord, QuadReal. “We feel confident that this location offers an unparalleled opportunity for us to connect with our customers and continue our legacy on Robson Street,” Roach added.

Commitment to Vancouver and Community Engagement

Roots’ expansion highlights its commitment to Vancouver, a key market for the brand. The flagship store will be designed to host community events and initiatives, further strengthening its ties to the city. “Vancouver has always been an important market for Roots,” Roach said. “We see this flagship as a place to engage with the community and deepen our relationships.”

In addition to the new flagship, Roots will maintain its children’s store on Robson Street and its CF Pacific Centre location. “Each of our stores serves different consumer needs, and we’re committed to maintaining a strong presence across the city,” Roach noted.

Enhanced Visibility and Vibrant Surroundings

The flagship’s prominent location near Art Gallery Square ensures high pedestrian traffic, adding to its visibility. “We’re thrilled about the exposure this new location offers,” Roach said. “The design of the store allows us to create impactful brand impressions from multiple angles, making it a true 360-degree experience.”

On the 900 block of Robson Street, Roots joins flagship locations for Lululemon and Adidas, which will be opening a 35,000 square foot flagship store nearby this month.

Roots remains committed to creating an inviting space that blends modernity, tradition, and community engagement. “Our new flagship is a reflection of who we are as a brand and where we’re going,” Roach concluded. “It’s about creating a space where everyone feels welcome, connected, and inspired.”

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