Loyalty Programs in Canada are Broken: Expert Discusses How Retailers Can Revive Customer Engagement with Flexible, Innovative Models [Interview]

Lia Grimberg discusses how traditional loyalty programs are becoming less effective as consumers seek more immediate, personalized rewards, prompting retailers to pivot towards flexible and dynamic strategies as competition mounts.

Revival of Loyalty Program Alliances in Canadian Retail Sector Seen as Response to Economic Downturn [Interview]

An expert discusses a notable trend in Canadian retail where retailers are re-establishing loyalty program alliances to engage consumers, boost sales, and compete effectively by keeping customers within their network.

Consumer Loyalty Trends in Canada: The Crucial Role of Personalization in a Changing Economy [Video Interview]

A critical statistic reveals that 33% of consumers abandon brands that lack personalization, emphasizing the growing importance of tailoring experiences and offers to meet individual customer expectations in today's competitive market.

Retailers Shifting Loyalty Programs to In-House as Businesses Drop Air Miles and Others [Interview]

An industry expert says that companies such as Starbucks have found success in its own loyalty programs, and consumer confusion with third-party programs is leading more retailers to develop their own.

Loyalty Program Usage Drops Significantly During the Pandemic: Study

Consumer behaviours shifted during the pandemic, as did preferences for brands and retailers according to a study.

Balance of Physical and Digital Retail Offering Required to Deliver Experiences Consumers Demand: PwC Report [Feature]

Growing optimism about the future and pent-up consumer demand could trigger retail spending boom.

Leger to Host Toronto Event to Showcase ‘LoyalT Report’

The event takes place June 20 from 7:30 a.m. to 9 a.m. at One King West (The King Gallery).
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