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Malabar Gold & Diamonds Opens Flagship Store in Ajax

Malabar Gold & Diamonds in Ajax. Photo: Malabar Gold & Diamonds

Malabar Gold & Diamonds, one of the world’s largest jewellery retailers, has opened its third Canadian showroom with the launch of a flagship location in Ajax, Ontario, positioning the store as a cornerstone of the brand’s broader national expansion strategy. The opening reflects Malabar’s growing confidence in the Canadian market following strong early performance and marks another step toward building a coast-to-coast retail presence.

The Ajax showroom officially opened on December 6, and has been designated as Malabar Gold & Diamonds’ flagship location in Canada. Spanning more than 6,000 square feet, the store represents the company’s most significant Canadian investment to date, both in scale and in the breadth of its offering. The opening follows the brand’s initial entry into Canada in late 2023 and its subsequent expansion into British Columbia earlier this year.

Beyond Ajax, Malabar Gold & Diamonds has confirmed plans to continue expanding its Canadian store network. Future locations are planned for Calgary and Montreal, with discussions also underway for a possible additional showroom in the Vancouver area. These planned openings would extend the retailer’s footprint beyond Ontario and British Columbia and support its longer-term objective of establishing a national platform in Canada’s largest metropolitan markets.

Malabar Gold & Diamonds in Ajax. Photo: Malabar Gold & Diamonds

A Purpose-Built Flagship Experience in Ajax

The Ajax showroom has been designed as a destination retail environment that showcases the full scope of Malabar Gold & Diamonds’ global offering. The store houses more than 30,000 jewellery designs across gold and diamond categories, spanning over 25 exclusive Malabar brands and collections. The assortment includes a substantial bridal jewellery offering, alongside collections tailored to occasional wear, daily wear, and office wear.

In addition to its extensive merchandise selection, the Ajax flagship features a customized jewellery design facility that allows customers to create bespoke pieces with the support of in-house designers. The showroom also includes a dedicated customer lounge intended to support longer, more consultative shopping experiences, as well as ample parking to accommodate destination-driven traffic within the eastern Greater Toronto Area.

The scale and format of the Ajax location reflect Malabar’s global approach to flagship stores, which are intended to anchor regional growth and reinforce brand positioning through immersive retail environments.

Malabar Gold & Diamonds in Ajax. Photo: Malabar Gold & Diamonds

Strong Canadian Performance Drives Expansion

Malabar’s continued investment in Canada has been supported by strong performance at its existing locations, particularly in Ontario. Sources tell Retail Insider that the brand’s Mississauga showroom at Heartland Town Centre generates annual sales exceeding $35 million, placing it among the top-selling jewellery stores in Canada. While Malabar does not publicly disclose store-level financials, the reported figures highlight the strength of demand the brand has achieved since entering the Canadian market.

The Mississauga location, which opened in November 2023, was Malabar Gold & Diamonds’ first Canadian showroom and remains the largest jewellery store in the country by square footage. Its early success played a key role in accelerating the company’s Canadian rollout, leading to the opening of its second showroom in Surrey, British Columbia in June 2025 and now the launch of the Ajax flagship.

With two locations now operating in the Greater Toronto Area, Malabar has established a strong regional base that mirrors its expansion strategy in other global markets, where initial clustering supports brand awareness, operational efficiency, and sustained sales growth.

Malabar Gold & Diamonds in Ajax. Photo: Malabar Gold & Diamonds

Growing North American Footprint

Globally, Malabar Gold & Diamonds operates more than 415 showrooms across 14 countries and ranks among the top five jewellery retailers worldwide by store count. In North America, the brand now operates 10 showrooms, including seven in the United States and three in Canada.

The company’s U.S. locations span key metropolitan markets including Los Angeles, New Jersey, Dallas, Chicago, Naperville, Atlanta, and Austin. The Ajax opening coincided with the launch of a new showroom in Austin, Texas, underscoring the parallel pace of Malabar’s expansion on both sides of the border.

Chairman of Malabar Group, M.P. Ahammad, described North America as central to the company’s global growth strategy. “Our North American operations have always been a pivotal part of our international growth journey, and we are proud to expand our retail presence in the region with 2 new showrooms. The launch of our Austin & Ajax showrooms reflects our commitment to elevating India’s jewelry craftsmanship onto the world stage and advancing our ambition to become the world’s No.1 jewelry retailer. These launches also reaffirm our dedication to customers across continents who continue to place their trust in our brand. It is not merely about adding new retail spaces, but about building cultural bridges, creating new standards of transparency, and introducing the world to the unparalleled richness of Indian jewelry design. We remain focused on strengthening our global presence through responsible practices, innovation, and the unwavering values that have guided us for over three decades.”

Malabar Gold & Diamonds in Ajax. Photo: Malabar Gold & Diamonds

Canada as a Strategic Growth Market

Canada has emerged as a strategically important market for Malabar Gold & Diamonds, driven by both demographic factors and evolving consumer tastes. The country is home to a large and economically significant South Asian diaspora that values traditional jewellery craftsmanship, particularly in bridal and ceremonial categories. At the same time, Malabar has increasingly positioned its collections to appeal to a broader customer base seeking contemporary design, premium materials, and transparent pricing.

Managing Director of International Operations, Shamlal Ahamed, emphasized the importance of North America within the global jewellery landscape. “North America has evolved into one of the most influential and high-potential markets in the global jewelry industry. The region is home to a vibrant Indian sub-continental diaspora that deeply values traditional craftsmanship, while also attracting a growing audience of mainstream customers who appreciate the contemporary elegance and design diversity that Malabar Gold & Diamonds brings. Our expansion into Austin & Ajax reflects our deep understanding & trust in the city’s jewelry landscape and we are confident that these showrooms will go on to become a preferred jewelry shopping destination for residents.”

He added that Malabar has charted an ambitious expansion roadmap across both the United States and Canada. “Our presence in North America remains vital to our global expansion plans and to this effect, we have charted an ambitious expansion plan for both the USA & Canada. In the USA, more showroom launches are being planned across San Francisco, Seattle, Tampa, Virginia, Detroit, Houston, Charlotte, Phoenix, New York, and San Diego. In Canada, expansion is being planned to Calgary, Vancouver & Montreal in the near future.”

Malabar Gold & Diamonds in Ajax. Photo: Malabar Gold & Diamonds

Ethics, Transparency, and the Malabar Promise

Malabar Gold & Diamonds continues to emphasize sustainability, transparency, and ethical sourcing as core elements of its retail proposition. These principles are formalized through the company’s Malabar Promise, which includes transparent pricing, assured lifetime maintenance at any showroom globally, guaranteed buyback, certified diamonds, full value exchange on gold and diamond jewellery, 100 percent hallmarked jewellery, responsible sourcing, and fair labor practices.

Vice Chairman of Malabar Group, Abdul Salam K.P., reinforced the role of these commitments in the company’s growth strategy. “As we expand our footprint across North America, sustainability, responsibility, and ethical business practices remain central to our growth strategy. The jewelry industry is undergoing rapid transformation, and we believe that true leadership comes from not only offering world-class products but also doing so with unwavering integrity. The launch of our Austin and Ajax showrooms is another step in delivering a retail experience that combines global luxury with ethical value. Our customers can trust that every piece they purchase is crafted with respect for people, the environment, and the global supply chain.”

He added that Malabar continues to invest heavily in ESG initiatives across markets. “We are also investing in strengthening our ESG initiatives across markets, ensuring that our expansion brings measurable positive impact. As we grow internationally, we remain committed to fostering local relationships, creating employment opportunities, and introducing customers to world-class jewelry backed by the highest standards of responsibility and craftsmanship.”

From Kerala to a Global Jewellery Leader

Malabar Gold & Diamonds was founded in 1993 in Kozhikode, in the Indian state of Kerala, by entrepreneur M.P. Ahammed. The company began as a single jewellery showroom and has since grown into the flagship brand of Malabar Group, a privately held conglomerate with vertically integrated operations spanning retail, wholesale, manufacturing, and design.

Over the past three decades, Malabar has expanded from India into the Middle East, Southeast Asia, Europe, and North America. Key milestones include the opening of its first U.S. showroom in Chicago in 2018 and the launch of its 300th global showroom in Dallas in 2023. Today, Malabar Gold & Diamonds reports annual revenues in the range of $7.5 billion USD, placing it among the largest specialty jewellery retailers in the world.

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Dollarama Delivers Strong Q3 Results as Valuation Tightens: Stifel

Dollarama (PHOTO: WWW.THECENTREMALL.COM

Dollarama continued its pattern of strong operational execution in the third quarter of fiscal 2026, delivering results that exceeded expectations across key financial metrics. According to a research report authored by Martin Landry, Managing Director at Stifel Canada, the value-focused retailer benefited from solid Canadian same-store sales growth, expanding margins, and continued momentum from its Dollarcity international business.

For the quarter, Dollarama reported adjusted earnings per share of $1.17, up 19 percent year over year. The result exceeded Stifel’s forecast of $1.08 and consensus expectations of $1.11, with higher revenues and stronger gross margins in Canada driving the upside. While investors had anticipated a solid quarter following recent share price appreciation, the results reinforced Dollarama’s ability to deliver consistent growth amid ongoing consumer value sensitivity.

Martin Landry
Martin Landry

Canadian Same-Store Sales Reach a Seven-Quarter High

A standout feature of the quarter was Canadian comparable-store sales growth of 6.0 percent, the strongest performance in seven quarters. In his analysis, Landry noted that this result surpassed Stifel’s estimate of 4.2 percent as well as consensus expectations of 4.8 percent. Growth was driven by both traffic and basket size, with transaction volumes increasing 4.1 percent and average transaction size rising 1.9 percent.

Seasonal merchandise played a meaningful role during the quarter, supported by a favorable calendar shift that extended the Halloween selling period by four additional days compared with last year. While this created an easier comparison, the report emphasized that underlying demand trends in Canada remain healthy.

Total revenues for the quarter reached $1.91 billion, representing a 22 percent increase year over year and modestly exceeding Stifel’s expectations. Australia contributed $186 million to revenue growth during the quarter, although profitability in that market remains in transition.

Margin Expansion Reflects Strong Operating Discipline

Dollarama also delivered meaningful margin expansion, particularly in its Canadian operations. Gross margin in Canada increased by 110 basis points year over year to 45.8 percent, well ahead of Stifel’s estimate of 44.7 percent. Landry attributed the improvement to a more favourable mix of seasonal merchandise and lower logistics costs.

Selling, general, and administrative expenses showed modest leverage as well. Canadian SG&A declined by 10 basis points as a percentage of sales to 14.2 percent, reflecting scale benefits as revenues increased. Excluding contributions from Dollarcity and Australia, EBITDA margin in Canada reached 32.0 percent, up 110 basis points year over year and ahead of both Stifel’s forecast and consensus estimates.

Australia, however, remained a modest drag on earnings. According to the report, the Australian business reduced quarterly earnings per share by approximately $0.03 as Dollarama continues to invest in a multi-year turnaround of The Reject Shop banner.

Dollarcity Continues to Outperform Expectations

Dollarama’s international growth continues to be led by Dollarcity, which posted its strongest earnings growth in five quarters. Dollarcity’s earnings increased 64 percent year over year, supported by sales growth of 21 percent and margin expansion driven by lower logistics costs.

Following the end of the quarter, Dollarcity opened its 700th store, a milestone that Landry described as further evidence of the banner’s growing scale and brand recognition across Latin America. Dollarcity continues to represent a meaningful long-term growth driver within Dollarama’s portfolio.

In contrast, Australia remains in the early stages of transformation. Management completed four store renovations during the quarter and is implementing a comprehensive refresh that includes new layouts, shelving, fixtures, and lighting. Landry noted that the company expects to renovate the entire store network over a four-year period, with rebranding anticipated once Dollarama controls the majority of product sourcing.

Guidance Raised as Calendar Effects Come Into Focus

In response to the strong quarter, Dollarama raised its fiscal 2026 outlook. Management now expects comparable-store sales growth of 4.2 percent to 4.7 percent, up from its previous guidance of 3.0 percent to 4.0 percent. While this represents increased confidence, the updated guidance still implies a slowdown from the 5.3 percent year-to-date pace.

The moderation is largely attributable to calendar normalization. Last year’s fiscal calendar included 53 weeks, while the current year does not. Management quantified the calendar impact at approximately 180 basis points, reflecting the shift from additional Halloween selling days in the third quarter to slower late-January days later in the fiscal year.

Gross margin guidance was also raised, with the midpoint increased by 55 basis points. However, Landry cautioned that fourth-quarter gross margins could be slightly lower year over year due to challenging comparisons.

Valuation Remains the Central Question

Despite another quarter of strong execution, Stifel maintained a HOLD rating on Dollarama shares. The firm increased its target price to $200 from $190, reflecting a roll-forward of valuation multiples applied to fiscal 2028 estimates rather than a change in the company’s underlying performance outlook.

At current levels, Dollarama shares are trading at approximately 33 times calendar 2027 earnings. In Landry’s view, the valuation already reflects significant future earnings growth, limiting the potential for further multiple expansion. While Dollarama’s scale, defensive characteristics, and international investments could justify a premium valuation, the report also highlighted the risk of multiple contraction should investor preferences shift toward more cyclical consumer stocks.

The $200 target price is based on an average of three valuation approaches, including earnings and EBITDA multiples applied to fiscal 2028 estimates, as well as a discounted cash flow analysis.

Consistency Meets Valuation Discipline

Dollarama’s third-quarter performance reinforces its reputation as one of Canada’s most consistently executing retailers. Canadian operations remain strong, Dollarcity continues to scale rapidly, and management has demonstrated discipline in guiding expectations. As Landry’s analysis makes clear, the key debate is no longer about operational strength, but about valuation discipline in a stock that has already priced in much of its future growth.

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Calgary’s Taste the City grows after Dragons’ Den boost

Melissa Ninaber (left) and Joanna Pariseau
Melissa Ninaber (left) and Joanna Pariseau

Taste the City, a Calgary-based startup offering prepaid, guided restaurant-hopping experiences, is gaining momentum following a national appearance on CBC’s Dragons’ Den and growing local support.

In an interview, co-founders Joanna Pariseau and Melissa Ninaber said the service is designed for people who want an evening out without planning, reservations or payment hassles. “Imagine that you don’t want to make any decisions in your evening about where to go and what to eat,” Pariseau said. “We digitally guide you via text message… all your reservations are made for you.”

Customers choose a neighbourhood and a start time, then receive a text directing them to the first stop, where a tasting item is served. After 30 to 40 minutes, another message sends them to the next restaurant. Pariseau said most outings include three to five locations, all within walking distance, and are fully prepaid, including gratuity.

Pariseau created the initial concept after returning to school during the pandemic. While studying urban sustainability and local food systems at the University of Calgary, she searched for a flexible, self-guided food-tour experience while studying abroad in Italy. She said traditional tours were expensive, scheduled and guided, prompting her to build a “digitized food tour process.” The model proved popular, she said.

Joanna Pariseau
Joanna Pariseau

Ninaber, a long-time friend from elementary school, joined as co-founder and CMO after working in marketing for a tech company. “If I can make education fun, I can definitely make food fun,” she said, adding that her background in storytelling and social media aligned naturally with the needs of the two-sided marketplace.

The pair officially launched the company in January 2024 after a beta test in late 2023. They said Calgarians have embraced the concept, particularly those wanting to explore new restaurants without the stress of planning. “People were already kind of doing this on their own,” Pariseau said. “It no longer feels like enough to just go to one restaurant for the night.”

Pariseau added that diners often return to restaurants they discover during their tours. “We’re free for the restaurants… and we’re driving people to places that they wouldn’t have normally chosen,” she said.

The co-founders said their recent Dragons’ Den appearance has significantly increased visibility. Ninaber described the experience as nerve-racking but rewarding. “The minute we walked out together on that stage, I just felt a calmness come over me and we just nailed the pitch,” she said. She added that website traffic spiked after the episode aired. “Our website was crashing because so many people were going to view it.”

Pariseau credited the University of Calgary and Platform Calgary for supporting their journey, including a public watch party and recognition as a Top 10 Startup in Calgary. She said keeping the outcome of the show secret under a months-long NDA was one of the more challenging parts of the experience.

Both founders say they see opportunity for growth beyond Calgary. “We do have a list of a thousand cities and a plan of how to get there,” Pariseau said, adding they intend to bring more technology in-house and eventually hire a technical co-founder.

Melissa Ninaber
Melissa Ninaber

Ninaber said Calgary’s size, market conditions and culture have made it an ideal launch city. She noted the “beautiful sense of pride” in Alberta for homegrown startups and said local audiences are eager to try new concepts.

The founders acknowledged the challenges facing early-stage companies seeking investment in Alberta. Pariseau said the province could improve access to early risk capital. “We get a little pigeonholed,” she said. “Alberta needs to do better at being more open to higher-risk ventures.”

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Joanna Pariseau (left) and Melissa Ninaber
Joanna Pariseau (left) and Melissa Ninaber

UFA Co-operative announces Farm and Ranch Supply store coming to Saskatchewan

Photo: UFA
Photo: UFA

UFA Co-operative Ltd. is launching its first Farm and Ranch Supply store in Saskatchewan in 2026 and it will be the first for the company outside of Alberta.

The new location will be situated in Emerald Park just east of Regina.

The company said the new store, located at 850 North Service Road, will offer highway visibility and convenient access from two Highway 1 overpasses. Just nine kilometres east of Regina, the site is ideally positioned to support local producers and businesses.

The five-acre development includes buildings totaling 18,600 square feet: a 9,300-square-foot Farm Store; a 4,400-square-foot Building Materials structure; a 4,500-square-foot Cold Storage building; and a compact Chem Shack.

Fred Thun
Fred Thun

“While UFA has steadily grown its petroleum offering in the province, this new store represents our first full-service farm retail location in Saskatchewan, a new chapter in our commitment to serving Western Canadian producers. We’re deeply grateful for the warm welcome from the Emerald Park community and look forward to providing the trusted products, knowledgeable service, and co-operative value that our members and customers count on,” said Fred Thun, President and CEO of UFA.

He said the expansion reflects UFA’s ongoing commitment to investing in agricultural communities and growing its co-operative across Western Canada.

UFA is based in Calgary and has been around for 116 years, serving about 150 locations across Western Canada, primarily through its petroleum business.

“We are all about agriculture and the rural community and the rural lifestyle. So everything we do is geared towards supporting agricultural customers and the rural community,” said Thun.

UFA has its petroleum business as well as a livestock business, its farm and ranch store business and a number of ancillary businesses, including crop inputs, which are all focused on the agricultural community.

Currently there are 34 farm stores across Alberta, primarily in rural communities.

“We do have farm stores in cities, but these are true to their name. They’re farm and ranch stores. So you will see things like pet food, you’ll have lots of hardware and farm supplies, there’s building materials, and we have good crop input offers as well for the hardcore farmer. But whoever you are, there’s always something that you can find at UFA because our product line ranges from clothing and gloves to pet food, to hardware, and the hard-to-find farm and ranch supplies,” explained Thun.

Each store varies in terms of its size. It depends on the community. 

“UFA has been a community hub in the communities that we’ve always served, and it’s looked different over the years. Today’s farm store looks different than it did in the 1990s or in the decades prior to that. But the mission and the mandate are still the same. The purpose of the farm and ranch store is to serve the community and the customers that are resident with it,” he said.

Thun said UFA has been growing and expanding. 

“What drives our growth? It’s all about where the customers want us. So that’s the number one criteria here, is that when we receive feedback, that we have an offer that people want and desire, that’s what’s driving us to look at the community,” he noted.

“And then we have a whole process where we go through various investigations to see what’s the right spot to be in, do the economics work, and does the market actually back up the need for a UFA farm and ranch store?”

Photo: UFA
Photo: UFA

With the departure of Peavey Mart in Regina, it’s created a void for UFA to step in.

There is likely more expansion coming to Saskatchewan.

 “I think the answer has to be yes because what we’ve seen so far is everywhere that we’ve gone, primarily with our petroleum offering—and we now have 12 sites in Saskatchewan—resoundingly, the community has responded well to our offer. And, given that, there’s just been greater demand and momentum for what UFA can offer. And I’ll be the first to admit, is when we’ve opened petroleum sites, the one question that I always get is, “When is the farm and ranch store coming?” So there has been demand for the farm and ranch store.

“When UFA looks at a community, we look first at what does the customer need and how can we meet that need, be it urban or rural.

The second thing that we do is we’re always trying to create value and benefit for the owner-member. So there’s opportunity with UFA as a cooperative to participate effectively in ownership and receive patronage.

And the thing that differentiates UFA that I’m probably most proud of is how we interact with the community. Through our recently established United Farmers of Alberta Agricultural Community Foundation (UFAACF), we invest in excess of a million dollars in local communities each year. 

“And I think that’s one of the things that is critical to our offer, and it’s one of the things that makes us relevant to the people who, and the customers who we serve.”

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Hatch’d launches 1st location, marking debut of new breakfast QSR concept in Edmonton 

Photo: Hatch’d
Photo: Hatch’d

Hatch’d, a new Canadian breakfast fast-casual concept, has officially opened its first-ever location in Edmonton, marking the debut of a brand designed to redefine the quick-service breakfast experience. Located at 8315 112 Street, steps from the University of Alberta and the U of A Hospital, Hatch’d introduces a thoughtfully streamlined model that emphasizes speed, quality, and flavour-forward menu development. 

Hatch’d was created in response to a growing demand for quick-service options that don’t compromise on craftsmanship or freshness. The concept focuses on operational efficiency and a curated menu, a combination that allows the team to deliver made-to-order, high-quality breakfast items with modern convenience.

The menu features all-day classics, including handheld breakfast sandwiches, burritos, bowls, and burgers. Signature items such as The Bacon Sando, Smok’d Meat sandwich, and Cali Wrapped Burrito highlight Hatch’d’s approach to balancing comfort with bold, approachable flavours. The bright, casual dining room seats 27 guests, supporting a mix of dine-in and grab-and-go traffic.

Brett Verhulst
Brett Verhulst

“Our goal with Hatch’d is to raise the bar for what quick-service breakfast can look like in Canada,” said Brett Verhulst, Brand Lead. “People want speed, but they also want food that feels crafted, flavourful, and consistent. Opening our first-ever Hatch’d here in Edmonton marks the start of that vision, and we’re excited to introduce a concept that brings more quality and creativity to the QSR breakfast category.”

The Edmonton opening also represents an early milestone in Hatch’d’s broader growth vision as the brand establishes its presence in Canada. This first location introduces guests to Hatch’d’s commitment to flavour, efficiency, and a modern approach to quick-service breakfast, showcasing the balance of convenience and craftsmanship at the heart of the concept. As the brand grows, the team remains focused on delivering a consistent, quality-driven experience rooted in community, while continuing to refine the flavours, menu innovation, and guest-first approach that define Hatch’d.

Verhulst said the new brand has been in the idea and planning stage for the past three years.

He described it as being a fast casual premium craft breakfast on the go. 

Photo: Hatch’d
Photo: Hatch’d

“We are kind of aiming to be that trendy kind of hip and cool spot where someone can come in and still get a very, very high quality breakfast, but on the go to meet their their lifestyles, whether it’s on the way to school or, you know, their morning breakfast before their office shift at nine o’clock, or for this current, this first location hitting the nurses and the doctors and the admin staff before they start their seven o’clock shift at at the hospital that we’re cross the street from,” he explained. 

Verhulst said there are negotiations taking place now for a second location in Edmonton, closer to the downtown, as well as for the Greater Vancouver Area and Calgary.

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Photo: Hatch’d
Photo: Hatch’d
Photo: Hatch’d
Photo: Hatch’d
Photo: Hatch’d
Photo: Hatch’d
Photo: Hatch’d
Photo: Hatch’d
Photo: Hatch’d
Photo: Hatch’d

AI-powered charcuterie kiosk debuts at Calgary Co-op

Photo: CGS Immersive
Photo: CGS Immersive

Calgary Co-op has debuted a new AI-powered charcuterie kiosk at its Oakridge store (150–2580 Southland Dr SW). The interactive kiosk —  built in partnership with CGS Immersive and powered by its lifelike AI platform, Cicero — acts as a “charcuterie sommelier,” instantly curating personalized boards based on a shopper’s budget, party size, flavour preferences, and in-stock deli items.

With charcuterie still one of the highest-margin categories, shoppers are looking for guidance while deli teams are stretched thin. Early pilots of these types of programs show average deli tickets rising from ~$8 to $40+, with the potential for up to $70K in incremental annual revenue per kiosk footprint, said CGS.

Using natural dialogue, shoppers share their budget, guest count, and preferences. The kiosk then generates a personalized board with individually priced items, pulling from real-time store inventory. Shoppers can print the list or hand it to deli staff for assembly.

Doug Stephen, president of CGS Immersive, said the company identified two big gaps: shoppers are often intimidated by the deli counter and building a board from scratch, and associates don’t always have the time or deep product knowledge to act like a personal cheese monger for every guest. 

Doug Stephen
Doug Stephen

“Cicero Charcuterie Sommelier lets anyone answer a few simple questions – guest count, theme, budget, meat/cheese/wine focus – and instantly get a beautifully visualized, store-specific board that can be self-assembled or prepared by the deli team. With Calgary Co-op, we co-designed the experience around their assortment, brand voice, their sommelier, and entertaining occasions so that Cicero feels like a natural extension of their deli experts, not a tech bolt-on,” he said.

Stephen said traditional recommendation engines say “people who bought this also bought that”; Cicero behaves more like a virtual cheese monger and sommelier, planning an entire occasion end-to-end.

“It blends a private large language model with each retailer’s product data, pairing rules, and brand standards to design complete boards – from cheeses and meats to crackers, fruits, and wine pairings – using only in-stock items from that specific store. Because the conversation starts with human questions (Who’s coming? What are you serving? What’s your budget?), the guidance feels like an expert talking with you rather than an algorithm pushing add-ons. 

“Cicero Kiosks can plug into the retailer’s existing stack –  inventory, and in the near future POS, CRM, and loyalty systems – so every recommendation is grounded in live store data and current promotions, not static planograms. The kiosk uses session-based interactions: it captures only what’s needed to build the board (guest count, budget, taste preferences) and runs all AI reasoning inside a private, encrypted environment where customer data is never shared externally or reused to train models for other clients. We also design the experience to show shoppers why something is being suggested (e.g., “pairs with your Pinot,” “in stock today,” “fits your budget”) so it’s clear, not a black box.” 

Stephen said the company’s charcuterie pilots demonstrate that when you turn an $8 deli stop into a curated entertaining solution, tickets routinely jump into the $30 – $50+ range and can unlock up to $70,000 per square foot in incremental revenue in the deli footprint. 

Photo: CGS Immersive
Photo: CGS Immersive

“For Calgary Co-op, we’ll be watching three things closely: sustained 4–5x growth in average charcuterie and deli ticket size, net-new board occasions from shoppers who weren’t previously buying charcuterie, and incremental lift across adjacent categories like bakery and wine. As long as the kiosk is consistently driving those behaviours, it pays for itself quickly and becomes a scalable lever for perimeter growth and labour efficiency,” he noted.

“Charcuterie is just the first chapter; the same Cicero “brain” can power custom cakes, prepared meals, seafood platters, wine curation, and even full-occasion planning across the store and the retailer’s app or e-commerce channels. Our roadmap is to make every perimeter department feel like it has its best specialist on duty 24/7, supporting not only guests at the kiosk or on their phones, but also associates with training, planograms, and step-by-step assembly guidance. Longer term, I see AI turning every touchpoint into a moment of service and education: shoppers discover new foods with confidence, teams work more efficiently, and retailers orchestrate a seamless blend of human and digital expertise across hundreds or thousands of locations.” 

Why It Matters

  • High-margin category: specialty cheese carries 40–60% margins and represents a multi-billion-dollar revenue opportunity — yet many shoppers feel intimidated or unsure what to buy
  • Holiday timing: December is peak season for charcuterie boards, entertaining, and specialty food purchases
  • Staffing pressure: 92% of shoppers want signage or staff guidance, but deli teams are stretched, especially during holidays
  • Rising complexity: younger shoppers expect personalized, interactive experiences — even in traditional categories like deli

How It Works

  • Pulls real-time deli inventory
  • Curates meats, cheeses, fruits, crackers, and pairings tailored to budget and taste
  • Includes wine/cracker pairing suggestions
  • Provides printouts for self-assembly or deli pickup
  • Offers step-by-step guides to support newer/seasonal deli staff
  • Short video overview: https://vimeo.com/1091791352/1bfb698363?share=copy 
Photo: CGS Immersive
Photo: CGS Immersive

What Grocers are Seeing

Financial impact

  • Average deli tickets rising from ~$8 → $40+
  • Up to $70K incremental annual revenue per kiosk footprint
  • Cross-department lift (bakery, produce, wine)

Operational efficiency

  • Consistent recommendations regardless of staff levels
  • Reduces shopper confusion and speeds up decision-making
  • Generates category insights to inform ordering and merchandising

Enhanced shopper experience

  • Especially appealing to Millennials and Gen Z
  • Helps shoppers feel confident building a board
  • Reduces friction during high-traffic periods
Photo: CGS Immersive
Photo: CGS Immersive

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Lululemon CEO Calvin McDonald to Exit as Board Seeks Reset

Entrance doors to Lululemon at Yonge and Bloor in Toronto. Photo: Craig Patterson

Lululemon Athletica Inc. surprised investors late Thursday by pairing a strong quarterly earnings report with news of a leadership change at the top. Calvin McDonald, who has served as chief executive since mid-2018, will step down from his role and from the company’s board at the end of January. He will remain with Lululemon as a senior advisor through the end of March, the company said, as it begins a search for his successor.

The announcement came just hours after Lululemon reported results that exceeded Wall Street expectations. Earnings per share reached $2.59 for the quarter ended Nov. 2, compared with analyst estimates of $2.25, while revenue totaled $2.57 billion, ahead of forecasts of $2.48 billion. The stock initially moved higher on the earnings news and then surged more than 10 percent in after-hours trading once McDonald’s departure was disclosed.

The sequence underscored a broader truth about Lululemon’s current position. Strong quarterly performance has not been enough to ease investor concerns about the company’s longer-term trajectory. For the market, the leadership change appeared to signal a long-awaited reset.

Calvin McDonald

A Company Showing Two Different Faces

On paper, Lululemon remains a global growth story. Since McDonald took the helm seven years ago, the company has more than tripled its annual revenue and expanded its footprint to more than 30 geographies. Lululemon said it expects to generate approximately $11 billion in revenue this fiscal year, a dramatic increase from the roughly $3 billion it produced before McDonald’s arrival.

International markets have been central to that expansion. Mainland China has grown into Lululemon’s second-largest market, and new stores across Asia and Europe have continued to post solid gains. The company has also broadened its product portfolio, pushing further into lifestyle apparel and into activities such as tennis and golf, moves intended to diversify beyond its yoga roots.

Yet beneath that global growth, the company’s core business in the Americas has begun to show strain. North America remains Lululemon’s largest market, but it is also where sales momentum has softened most visibly. While international results have helped offset this weakness in consolidated figures, investors and analysts have increasingly focused on signs that the brand’s appeal at home is fading.

Shifting Consumer Tastes and Intensifying Competition

Lululemon’s early success was built on a tightly defined product offering that resonated deeply with consumers. Its leggings became a cultural staple, and its stores drew devoted customers willing to pay premium prices. Today, that dominance is far less assured.

Rivals such as Vuori and Alo Yoga have gained traction by blending performance wear with lifestyle aesthetics that appeal to a similar customer base. At the same time, broader fashion cycles have shifted, with some shoppers moving away from athleisure altogether and returning to categories like denim. In this more crowded and fluid environment, Lululemon’s once distinctive assortment has struggled to command the same loyalty.

The result has been slower growth in the Americas, a development that has weighed on investor sentiment even as the company continues to open stores overseas. International expansion has effectively masked domestic weakness, but it has not eliminated concerns about the health of the core brand.

Margin Pressure and the Tariff Hit

Compounding those challenges has been a sharp increase in costs tied to global trade policy. Lululemon has said it expects a $240 million impact on profit this year, largely due to the end of the de minimis exemption that previously allowed low-value packages to enter the United States duty-free.

For a retailer with a globally dispersed supply chain and significant cross-border shipments, the change has been particularly painful. The tariff burden has landed at a time when promotional pressure across the apparel sector remains elevated and consumers have grown more price-sensitive. Maintaining premium pricing while absorbing higher costs has become increasingly difficult.

These pressures have shown up in the company’s bottom line. In the most recent quarter, net income fell to $306.84 million, or $2.59 per share, down from $351.87 million, or $2.87 per share, a year earlier. Revenue rose, but profitability slipped, reinforcing the perception that growth has become more expensive to sustain.

Founder Criticism Moves Into Public View

If operational and financial challenges were not enough, McDonald’s tenure has also been overshadowed by unusually public criticism from Lululemon’s founder, Chip Wilson. Two months ago, Wilson, the company’s largest independent shareholder, took out a full-page advertisement in The Wall Street Journal accusing Lululemon of being “in a nosedive” and calling for urgent change.

Wilson has been particularly critical of McDonald’s strategic decisions, most notably the $500 million acquisition of the in-home fitness company Mirror in 2020. Wilson has said the deal ultimately squandered $1 billion and erased $10 billion in market capitalization. Lululemon later explored selling Mirror, then partnered with Peloton Interactive Inc. to make Peloton its exclusive digital fitness content provider before stopping sales of Mirror hardware altogether.

The founder has also taken aim at the company’s broader direction, criticizing its diversity and inclusion efforts and comparing its trajectory to that of Gap Inc., a once-dominant apparel retailer that struggled to adapt to changing consumer tastes. Although Wilson left Lululemon’s board in 2015, his continued ownership stake has ensured his critiques carry weight.

Retail analyst Neil Saunders, managing director of GlobalData, said Wilson’s attacks were among the factors behind McDonald’s exit, describing Lululemon as a brand in need of strong direction at a critical moment.

A Transition at the Top

As McDonald prepares to depart, Lululemon’s board has put an interim leadership structure in place. Chief Financial Officer Meghan Frank and Chief Commercial Officer André Maestrini will serve as co-CEOs during the transition, overseeing day-to-day operations while the company searches for a permanent successor.

The board has also expanded the role of its chairman, Marti Morfitt, who will become executive chair effective immediately. Lululemon said the move is intended to ensure continuity and execution of both near- and long-term growth strategies during the leadership change.

In a statement, the company said it is conducting a comprehensive search with a leading executive search firm to identify its next chief executive. The board said it is seeking a leader with experience driving companies through periods of growth and transformation, language that suggests an emphasis on revitalizing the brand while managing its global scale.

Market Response Reflects a Desire for Change

Investors responded swiftly to the news. Lululemon shares closed at $187.01 on Thursday, down nearly 50 percent year to date and more than 60 percent over the past two years. After the announcement, the stock jumped more than 10 percent in after-hours trading, a rally that spoke less to enthusiasm about near-term results than to relief that change was finally underway.

The reaction highlighted a broader lesson for the retail sector. Beating earnings expectations, while important, does not guarantee investor confidence if doubts persist about the underlying business. In Lululemon’s case, the market appeared to view McDonald’s departure as a necessary step toward addressing deeper issues.

Assessing McDonald’s Legacy

In his own statement, McDonald called serving as Lululemon’s chief executive the highlight of his career and said he was proud of what the company achieved during his tenure. He pointed to the brand’s global expansion and its evolution beyond yoga apparel as evidence of progress.

On LinkedIn, McDonald said his January departure had been discussed and carefully considered with the board as the company approached the end of its five-year strategy. Marti Morfitt thanked him for his leadership, describing it as visionary and crediting him with positioning Lululemon for the future.

Still, McDonald leaves behind a company at a crossroads. Lululemon has scale, brand recognition, and a global footprint that many competitors would envy. It also faces slowing growth in its largest market, rising costs, and a more competitive landscape than at any point in its history.

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Retail Store Security: What Owners Should Know

Running a retail store comes with its fair share of challenges, and security should always be one of your top priorities. Protecting your business, customers, and employees requires a comprehensive approach considering physical and digital threats. A secure retail operation strengthens customer loyalty and employee morale, creating a foundation for long-term success.

Ignoring security can lead to significant losses, not only financially but also in customer confidence. Theft, fraud, and data breaches are ever-present risks, and addressing them proactively can save you time, money, and stress in the long run. Beyond immediate losses, a security lapse can harm your brand’s reputation, making it harder to regain trust.

Photo by Atypeek Dgn on Pexels

Securing Your Store’s Premises

Physical security is the first line of defense for your retail store. Ensuring that your premises are well-protected can deter theft and vandalism, giving you peace of mind. A layered security approach, combining technology with human oversight, offers the best protection.

Surveillance and Monitoring

Installing security cameras is one of the most effective ways to monitor your store. High-quality remote video surveillance cameras placed at entry points, cash registers, and storage areas provide a clear view of activity and can serve as evidence if an incident occurs. 

Opt for cameras with night vision and remote access capabilities so you can monitor your store even when you’re not on-site. Signs indicating the presence of surveillance cameras can act as a deterrent, discouraging potential criminals before they act.

For more information on enhancing your store’s security, click here. Signs indicating the presence of surveillance cameras can act as a deterrent, discouraging potential criminals before they act.

Access Control Systems

Use keycard systems or biometric locks as part of an access control system to secure stockrooms and offices, ensuring only authorized personnel can enter. Solutions like Coram integrate intelligent access management with real-time monitoring, which not only protects inventory but also significantly reduces the risk of internal theft.

Regularly review access logs generated by the access control system to identify unusual patterns, such as repeated entry attempts during non-business hours. With Coram’s unified security platform, these insights can be correlated with video surveillance for faster verification and more effective response to potential issues.

To turn policy into practice, partner with a retail-focused integrator. Mammoth Security delivers commercial-grade cameras, access control, and alarm systems engineered to work together—linking door events with video, automating lock schedules, and enabling secure remote management. Certified installers design coverage to eliminate blind spots at entrances, cash wraps, and stockrooms; deploy keycard or biometric readers; and configure alerts that reduce internal and external shrink. A complimentary on-site assessment can map optimal camera angles, door hardware, and networking for single stores or multi-location chains.

Training Employees on Security Protocols

Educated staff can identify suspicious behavior and respond effectively to potential threats. Ongoing training ensures that your team stays prepared as new challenges and threats emerge.

Teach your team how to spot unusual activities, such as customers lingering without making purchases or attempting to distract employees. Encouraging employees to report their observations promptly can help prevent theft and fraud. Consider using role-playing exercises to help employees practice identifying and addressing suspicious behavior in a non-confrontational manner.

Handling Emergencies

Prepare your staff for emergencies by conducting regular drills and providing clear instructions on what to do in various situations. Whether it’s dealing with a shoplifter or responding to a security alarm, confident and well-trained employees can make all the difference. 

Using a React PDF editor, create easy-to-access guides that outline emergency procedures, ensuring every team member knows their role in critical situations. An editing tool can make these guides dynamic and editable, allowing you to quickly update procedures as needed and distribute them efficiently.

Implementing Robust Inventory Management

A strong inventory management system can help you track your stock and identify discrepancies quickly. This not only aids in preventing theft but also ensures that your operations run smoothly. Organized and accurate inventory management minimizes losses and boosts operational efficiency.

Using Technology for Tracking

Invest in inventory management software that uses barcodes or RFID technology to keep tabs on your products. Automated systems can alert you to unusual patterns, such as frequent stock shortages or discrepancies between recorded and actual inventory. Integration with your sales systems can provide real-time data, helping you respond quickly to anomalies.

Conducting Regular Audits

Perform periodic inventory audits to verify the accuracy of your records. These checks help you identify potential theft or errors and provide an opportunity to address issues before they escalate. Schedule audits more frequently for high-value or high-risk items, and involve multiple team members to ensure transparency and accountability.

Secure Logistics Operations

Protecting your business doesn’t stop at the storefront. If your operations involve company vehicles, securing them is just as critical to your overall security strategy. Vehicles used for deliveries or transporting goods are vulnerable to theft and vandalism, making it essential to implement proper safeguards. 

Van insurance is necessary in this process, offering financial protection against unexpected damages or losses. By combining robust vehicle security measures with a comprehensive business van insurance policy, you can ensure that your mobile operations remain uninterrupted and well-protected.

Safeguarding Your Digital Assets

As more transactions move online, protecting your digital systems is just as important as securing your physical store. Cybersecurity should be a priority to prevent data breaches and protect sensitive information. With the increasing reliance on digital tools, neglecting cybersecurity can expose your business to significant risks.

Securing Payment Systems

Ensure that your point-of-sale systems are PCI-compliant and use encryption to protect customer data. Regularly update software to patch vulnerabilities and consider implementing two-factor authentication for added security. Encourage employees to follow secure payment protocols, such as verifying cardholder identities during transactions.

Protecting Customer Data

Store customer information securely and only collect what’s necessary. Use firewalls and antivirus software to defend against cyberattacks, and educate your staff on avoiding phishing scams and other online threats. Regularly review and update your data privacy policies to align with evolving regulations and best practices.

Preventing Theft and Shoplifting

Shoplifting remains a major concern for retail store owners. Deterrence measures and proactive strategies can significantly reduce the risk. An environment designed to discourage theft sends a strong message that you take security seriously.

Enhancing Store Layout

Design your store layout to minimize blind spots and ensure clear visibility of all areas. Placing mirrors in corners and arranging shelves to maximize visibility can discourage potential shoplifters. Position high-value items in areas where employees can easily monitor them, reducing their attractiveness as targets.

Deploying Loss Prevention Teams

Hiring or training employees to focus on loss prevention can be a game-changer. These individuals are trained to monitor the store, interact with customers, and handle incidents discreetly and professionally. Equip them with communication tools to coordinate with other team members and respond swiftly to potential incidents.

Establishing a Secure Environment for Customers

Your customers’ safety is critical to building trust and encouraging repeat business. A secure environment not only makes your store more appealing but also demonstrates your commitment to their well-being. Security and customer satisfaction go hand in hand, reinforcing your store’s reputation.

Have clear evacuation plans and emergency procedures in place. Display signage that informs customers about exits and provides instructions in case of emergencies. Regularly inspect safety equipment, such as fire extinguishers and alarms, to ensure they’re functional. Involve customers in safety drills where appropriate, creating a sense of shared responsibility.

Encouraging a Community Feel

Creating a welcoming atmosphere can discourage criminal activity. When your store feels like a safe and inclusive space, customers are more likely to stay alert and report suspicious behavior. Engage with your community through events or partnerships that build goodwill and foster a sense of belonging.

Conclusion

Retail store security requires a comprehensive strategy that includes employee training, advanced technology, and a focus on both physical and digital threats. By taking proactive measures, you protect not only your business but also your customers and employees. A secure store creates a foundation for growth, giving you the confidence to focus on other aspects of your business.

Staying vigilant and committed to security will help you mitigate risks and build a reputation as a trustworthy and reliable retailer. A secure store fosters a positive shopping experience, ensuring that your business continues to thrive in a competitive market. In an era where trust and safety are paramount, your commitment to security becomes a cornerstone of your success.

5 Ways AI Can Fix the Weak Spots in Your e-Commerce Store

Running a successful e-commerce store is all about optimization. You want the right people to be impressed by the right ads, visit your site, and have a delightful experience that ends in them not just buying something now, but becoming a steady customer with high lifetime value.

Nowadays, it’s impossible to discuss effective optimization strategies without involving artificial intelligence. Here’s how using AI can address five key weaknesses in your store and turn them into advantages that the competition will struggle to catch up with.

1.   Content Creation & Personalization

Successful e-commerce stores rely heavily on top-quality product images, informative listings, and compelling marketing materials. The right AI tools can help you generate any and all of these in seconds based on a single, natural-sounding conversation. Here are just a handful of the many benefits.

You get search-engine optimized and persuasive copy every time with guaranteed natural keyword integration. You can take existing product photos and liven them up by creating hero shots, removing undesirable backgrounds, etc. Most importantly, you can quickly produce and A/B test various creatives, from social media posts to email layouts, and find the ones that resonate with customers the most.

You can take existing product photos and liven them up by creating hero shots, removing undesirable backgrounds, or enhancing them with insMind’s AI Image Generator to quickly create polished visuals for product listings, ads, and social media.

2.   Customer Interaction

Part of the personalized experience most online shoppers now insist on is having 24/7 access to someone who will answer their questions and resolve issues. That someone no longer needs to be human for the vast majority of such interactions.

AI chatbots tirelessly and cheerfully answer product questions, handle tracking info and returns, or help with standard troubleshooting as well as FAQs. Paired with computer vision, they can even suggest products that most closely fit any inspirational pictures the customer uploads.

3.   Dynamic Pricing

Ideally, you’ll want your e-commerce store to stay in the spotlight while consistently optimizing margins. That’s where the power of automation and predictive analytics comes in!

Specialized AI tools draw data from various sources to lay out an optimum, adaptive pricing strategy. These include staples like historical data and seasonal events, but also tap into less obvious and time-sensitive sources like weather patterns or emerging viral trends on social media.

This lets you raise prices on high-demand items. You can also discount slower-moving products to free up inventory space without manually tracking market shifts.

4.   More Dependable Product Availability

Making AI-driven improvements to your store is a major upgrade. Yet, the advantages compound and become even better if you also partner with suppliers who leverage AI to optimize manufacturing and logistics.

For example, they can use predictive analytics – your store’s performance metrics included – to accurately estimate demand almost in real-time. They may also use AI to schedule maintenance at the most opportune times or distribute inventory to warehouses and fulfillment centers that are closest to the majority of customers.

You directly benefit from their AI-augmented practices by always maintaining adequate stock, even during unexpected spikes. Since logistics optimization also leads to streamlined shipping, you can expect far fewer abandoned carts due to products being sold out or having long delivery times.

5.   Better Fraud Detection and Prevention

E-commerce fraud has always been an unfortunate cost of doing business, and making AI available to everyone has only exacerbated it. Luckily, you can fight fire with fire and thwart fraudsters before they have a chance to damage your store’s reputation and financial future.

It’s another case of data to the rescue. AI is able to prevent bots as well as humans who might have stolen someone’s credit card info or are attempting an account takeover. It analyzes countless normal interactions and can quickly flag suspicious ones based on criteria like expensive carts, inhumanly fast checkouts, and even typing rhythms that don’t match human inputs.