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Eddie Bauer to Shutter Multiple Stores in Toronto Area

Eddie Bauer at CF Toronto Eaton Centre (Image: Dustin Fuhs)

Outdoor apparel retailer Eddie Bauer will be closing locations at CF Toronto Eaton Centre and CF Fairview Mall in Toronto, following reports of additional store closures in the US.

The CF Toronto Eaton Centre storefront is in a high-traffic location on the first floor, directly beside the entrance escalators to the Urban Eatery food court.

The Eddie Bauer at CF Fairview Mall is on Level One, across from GAP and next to Calvin Klein.

Closures have been confirmed through staff announcements and signage at the locations.

Eddie Bauer at CF Toronto Eaton Centre on January 9th, 2023 (Image: Dustin Fuhs)

The soon-to-close locations have been sources of speculation within the Canadian retail industry, as a new format store has debuted in shopping centres like CF Rideau Centre in Ottawa, leaving the storefronts in the Toronto market with an outdated store design.

There was an Eddie Bauer location at Yorkdale Shopping Centre in the 2000’s which was shuttered to make way for Michael Kors. This store had a similar layout and design to the closing Eaton Centre and Fairview locations.

Eddie Bauer at CF Toronto Eaton Centre on January 9th, 2023 (Image: Dustin Fuhs)

Outdoorsman and guide Eddie Bauer started his brand in a small Seattle store, where he sold and strung tennis rackets inside a gun shop. A year later, Ed opened the doors on his own space, called “Bauer’s Sport Shop”, according to its website.

The CF Toronto Eaton Centre and Fairview Mall location closures could be a sign of things to come for the outdoor brand, which was purchased in 2021 by SPARC Group LLC, a joint venture of private equity backed Authentic Brands Group LLC (ABG) and mall operator Simon Property Group Inc. With this deal, Eddie Bauer joined SPARC’s portfolio, which also includes Brooks Brothers, Forever 21 and Lucky Brand.

In May 2022, Damien Huang stepped down as CEO of Eddie Bauer after holding that role since 2018, and being with the retailer since 2010. Veteran retail executive Tim Bantle was appointed as CEO in September 2022, with a history of leadership positions at The North Face, Patagonia and Black Diamond Equipment.

We’ll continue to update this article, as this is a developing story.

Photos from Monday January 9th, 2023

Eddie Bauer at CF Toronto Eaton Centre on January 9th, 2023 (Image: Dustin Fuhs)
Eddie Bauer at CF Toronto Eaton Centre on January 9th, 2023 (Image: Dustin Fuhs)

Photos from Tuesday, January 10th, 2023

Eddie Bauer at CF Toronto Eaton Centre on Tuesday, January 10th, 2023 (Image: Dustin Fuhs)
Eddie Bauer at CF Toronto Eaton Centre on Tuesday, January 10th, 2023 (Image: Dustin Fuhs)
Eddie Bauer at CF Toronto Eaton Centre on Tuesday, January 10th, 2023 (Image: Dustin Fuhs)
Eddie Bauer at CF Toronto Eaton Centre on Tuesday, January 10th, 2023 (Image: Dustin Fuhs)
Eddie Bauer at CF Toronto Eaton Centre on Tuesday, January 10th, 2023 (Image: Dustin Fuhs)
Eddie Bauer at CF Toronto Eaton Centre on Tuesday, January 10th, 2023 (Image: Dustin Fuhs)

The Bay President and CEO Iain Nairn to Retire, Replacement Announced

Iain Nairn, photo supplied

Retail veteran Iain Nairn will be retiring this month as President and CEO of The Bay according to a press release issued on Wednesday. Sophia Hwang-Judiesch, who in September was appointed President of Hudson’s Bay stores, will expand her role to also lead online division The Bay. 

As part of the move, Hwang-Judiesch will head-up efforts to improve both the digital and in-store performance of Hudson’s Bay as a whole — in 2021 the Hudson’s Bay Company spun off its online division into The Bay while maintaining a separate division for physical Hudson’s Bay department stores. The Bay division is responsible for shared functions including brand direction, marketing, buying, planning and technology for both businesses.

Nairn was appointed president of Hudson Bay’s before the separation of the physical and online businesses in January 2020. He’s had a 46-year career in the industry, having led such retailers as David Jones in Australia in the past. Since joining The Bay, he oversaw a digital transformation of the business including the launch of Marketplace, which brought more than 900 new sellers to TheBay.com. 

Sophia Hwang-Judiesch, photo supplied

“It has been an honour leading The Bay and I am incredibly grateful to the associates that are the engine of The Bay organization. We have achieved some monumental wins together and I know there are many great things yet to come for this iconic retailer,” Nairn said in a statement. 

Richard Baker, Governor and Executive Chairman of HBC, said “We thank Iain for his tremendous contributions to The Bay as we continue to deliver exciting and relevant experiences for the Canadian customer. As Sophia takes the reins, I’m confident her strategic and operational leadership will help drive performance, grow market share and elevate the customer journey even further.” 

Hwang-Judiesch was appointed President of Hudson’s Bay in September of 2022 to lead the Hudson’s Bay store organization, including the execution of the company’s in-store digital selling transformation, customer experience and store optimization strategy. Her September appointment followed the retirement of retail veteran Wayne Drummond. Prior to joining Hudson’s Bay, she was a leader at US-based beauty retailer Ulta Beauty. 

This year is expected to be a big one for Hudson’s Bay as parent company the Hudson’s Bay Company strategizes reviving the Zellers brand with shop-in-stores within existing Hudson’s Bay stores. We’ll be reporting more on the company this year as some big announcements are expected for its multiple banners.

Related Retail Insider articles

Large Food Hall to Open at South End of CF Toronto Eaton Centre [Photos]

Future Queen's Cross Food Hall at CF Toronto Eaton Centre (Image: Dustin Fuhs)

A large food hall will be opening this year at the south end of CF Toronto Eaton Centre in downtown Toronto. Construction hoarding went up this week on Level One of the shopping centre in a space formerly occupied by a Richtree Market. 

Oliver & Bonacini will be operating the food hall which, according to mall lease plans, will span nearly 18,000 square feet on one level. The location is strategic given that it is steps away from the Queen Street subway station that leads into CF Toronto Eaton Centre. 

Future Queen’s Cross Food Hall at CF Toronto Eaton Centre on January 11, 2023 (Image: Dustin Fuhs)
Lease plan via Cadillac Fairview showing the new Queen’s Cross Food Hall location and its proximity to the Saks Food Hall.
TTC Subway Entrance to CF Toronto Eaton Centre (Image: Dustin Fuhs)

The name of the new space will be the Queen’s Cross Food Hall, and signs indicate that it will open towards the end of the summer this year. Ten foodservice concepts announced on construction hoarding includes Le Petit Cornichon, Captain Neon Sushi + Bowls, Curryosity, Gil’s Fish & Chipperie, Red Sauce, Swanky Burger, Lala’s Cantina, Underground Sandwich, Beauty’s Fried Chicken, and Cross Bar. Solid Design Creative is designing the new food hall. 

Future Queen’s Cross Food Hall at CF Toronto Eaton Centre (Image: Dustin Fuhs)
Future Queen’s Cross Food Hall at CF Toronto Eaton Centre (Image: Dustin Fuhs)

These new foodservice operators will compete with a food court towards the north end of CF Toronto Eaton Centre. The Queen’s Cross Food Hall will also compete with the existing Pusateri’s-run Saks Food Hall located steps away in an underground passage linking CF Toronto Eaton Centre to the Cadillac Fairview-owned Hudson’s Bay building across the street. Nearby at 111 Richmond Street West is another food hall, Assembly Chef’s Hall, which opened in 2018. 

Richtree Market was a restaurant concept in CF Toronto Eaton Centre that shut abruptly in March of 2020. Richtree had operated at that space in the mall since 2013 — prior to that, a food court had been located at that location. At its peak in 2014, Richtree operated 11 locations in Eastern Canada. 

Future Queen’s Cross Food Hall at CF Toronto Eaton Centre (Image: Dustin Fuhs)


Oliver & Bonacini will also be opening a new restaurant concept within the CF Toronto Eaton Centre complex where a branded Duke of Richmond pub operated until recently. The new restaurant will be called Constance Taverne. Oliver & Bonacini owns several restaurant concepts in the Toronto area and will be opening several more this year including at The Well in downtown Toronto. 

Foodservice will continue to play a key role at CF Toronto Eaton Centre, though one potential exiting tenant won’t be happening at least for now. BlogTO reported this week that a deal to replace the mall’s Hendriks restaurant with Brazilian steak house concept Fogo de Chao fell through late last year. 

Additional Photos from the Future Food Hall

Past Flooring Exposed During Construction at CF Toronto Eaton Centre (Image: Dustin Fuhs)
CF Toronto Eaton Centre (Image: Dustin Fuhs)
CF Toronto Eaton Centre (Image: Dustin Fuhs)
Future Queen’s Cross Food Hall at CF Toronto Eaton Centre (Image: Dustin Fuhs)

Why Tip Fatigue May be Setting in for North Americans [Op-Ed]

Tipping has long been an established and widely accepted social norm in North America. Although it is not required, many Canadians feel pressured to tip — even in situations when we are dissatisfied with food or service quality.

For many, deciding exactly how much to tip in a given situation can be uncomfortable. Two recent phenomena are exacerbating this and increasing tensions around the practice of tipping.

The first is an increase in tipping percentage, known as tip inflation or “tipflation.” The second is tip creeping, which refers to the increase in services that now expect a tip from customers. Both tipflation and tip creep are reigniting the conversation about tipping in Canada and drawing attention to how entrenched tipping is in North American culture.

Tip inflation

Before the COVID-19 pandemic, the standard tip percentage in Canada was between 15 and 18 per cent. Now, we are seeing tip prompts of 30 per cent and higher.

There is evidence that Canadians have started tipping more since the pandemic, as well. What is less clear is whether consumers are being pushed to tip more, or whether they are choosing to do so on their own.

Given the size of most restaurant transactions, the majority of them occur using a debit or credit card. The concern over the transmission of COVID-19 or other infections has increased the appeal of contactless or minimum contact payment. This provides businesses with an opportunity to prompt customers with an “acceptable” tipping amount through payment terminals.

These nudges are a way for businesses to frame choices to get a desired outcome. The payment terminals provide suggestions as to the amount to tip and make it easy to choose that amount. Choosing a different amount requires more effort and is, therefore, less likely to happen.

Card payments provide businesses with chances to prompt customers with pre-set tipping amounts through payment terminals and credit card readers. (AP Photo/Gerald Herbert)

Nudging works, but it can backfire. A Harvard study found that higher default options led to higher average tips, but when the defaults were too high, a whiplash effect led to lower tips and negative feelings about the restaurant. Businesses need to be careful not to alienate their customers when doing this.

Nudges make tipping requests explicit, meaning customers are pressured into tipping, suggesting an expectation to tip, rather than a choice. This has the potential to induce feelings of guilt in customers.

Tipflation is also compounded by regular inflation. Restaurant prices increased by 7.7 per cent in Canada in 2022, meaning tips in the food industry are increasing substantially.

In the past, tipping percentages have been applied to the pre-tax amount. When you calculate a percentage yourself, you calculate the tip based on the pre-tax amount, but when using terminals, tips are calculated after tax. All of these factors are contributing to tip inflation.

Tip creep

At the same time as tip percentages are increasing, the types of businesses explicitly suggesting tips are expanding. Historically, tipping in North America has been reserved for restaurant serving staff, taxi drivers and hairstylists. Before point of sale terminals, you would occasionally see a tip jar on the counter at coffee shops, as well.

But now, other industries like fast food, retail outlets and even mechanics are offering tipping options on sales terminals to encourage — or pressure — customers into tipping.

Many auto industry insider blogs are also promoting tipping in an effort to normalize the practice in industries that have not historically been part of the tipping norm. Tip creeping can create both confusion and resentment in consumers.

The nudge towards tipping is not just happening on payment terminals, either. The freelance service platform Fiverr suggests a tip after delivery — work is paid for when it is requested. This creates uncertainty for customers.

Tip fatigue

Many Canadians are feeling tip fatigue from being bombarded with tipping requests more frequently. At the very least, tip fatigue means customers are leaving interactions that involve tipping with negative feelings. But at the worst, tip fatigue could cause customers to tip less or stop altogether. Those pushing to increase tipping risk alienating consumers who find the amounts and the range of services expecting tips too much.

As consumers, we should remember that we are in control. We choose when, where and how much to tip. While tipping is a social norm, no one should feel pressured to tip more than the standard percentage, if at all. If a business is prompting you with a tip percentage higher than you are comfortable with, you can always enter a custom amount that you feel is appropriate instead.

We can send a message that we won’t be pushed or guilted into tipping. We could even push for a model where customers only pay what the service is worth and businesses are required to pay their workers a reasonable wage, rather than forcing them to rely on tips to make a decent living.

By Michael von Massow, Associate Professor, Food Economics, University of Guelph

This article is republished from The Conversation under a Creative Commons license. Read the original article.

The Conversation

Downtown Yonge Street in Toronto Sees Foot Traffic Exceed Pre-Pandemic Levels [Interview]

Yonge-Dundas Square (Image: Dustin Fuhs)

Pedestrian traffic in the Downtown Yonge neighbourhood in Toronto continues to be on the upswing with some impressive numbers from the holiday shopping season.

“I’ve spoken to a number of our retailers, shopping centres and commercial spaces and I think the general feeling is that recovery has been pretty solid over the holiday period,” said Pauline Larsen, Executive Director of the Downtown Yonge Business Improvement Area.

“Economic recovery is not a linear thing but we’re definitely getting positive feedback.”

Yonge Street (Image: Dustin Fuhs)

She said from December 23 to January 2 foot traffic was up 11 per cent versus pre-pandemic in 2019.

Pauline Larsen

“We were very pleased to see that,” said Larsen, adding there was a snowstorm on December 23.

“We were wondering if that would have a big impact but it looks like we were overall up even on pre-pandemic levels.”

She said that on Boxing Day the neighbourhood experienced a 19 per cent increase in foot traffic compared to 2019. There was more than 160,000 people on that day that were counted on the BIA’s stretch of Yonge Street. 

CF Toronto Eaton Centre on Saturday, November 26, 2022 (Image: Dustin Fuhs)

And on December 31, there was a 23 per cent increase in foot traffic compared to 2019.

“Overall, pretty pleased with that. Strong foot traffic. Pre-pandemic levels. We’ve seen a strong showing for food services, we’ve seen a strong showing for retail, and services have definitely been the third category in what we’ve seen with the numbers,” said Larsen.

“I think this is the first holiday season that we’ve had for several years where people have been able to get out, walk around the neighbourhood, do their shopping in person and I think there’s an enormous appetite for that – to be out and about, if I can put it that way.

“One of the most successful things we did over the late November, December period is we do a holiday map of all the holiday lights in the neighbourhood. That was well used and downloaded and well supported. We saw an appetite for people to be out in the neighbourhood doing interesting things.

“The CF Toronto Eaton Centre had snowfalls in the mall. They actually had snow falling in the mall over the holiday shopping season and it seems that was very, very well received and popular.

“I guess the way I would put it is that people were just happy to be part of hustle and bustle again.”

Also, theatre was strong during the holiday period.

Larsen said the BIA’s latest audit of retail space in the neighbourhood saw vacancy drop to about 12 per cent, which is a 1.5 per cent decrease from the previous quarter.

“That for us is very positive and strong as well,” she said.

Yonge Street, South of Gerrard (Image: Dustin Fuhs)

The Downtown Yonge Business Improvement Area is a catalyst for creating vibrant urban experiences and events in the heart of downtown Toronto. Representing more than 2,000 businesses and their employees, as well as the broader community of residents, students and visitors, the DYBIA champions attractive public spaces, popular events, safety and cleanliness. It plays an active role both at street level and in boardrooms, advocating for a thriving and diverse community of retailers, restaurants and services.

The Downtown Yonge BIA’s Q4 2022 Economic Newsletter, indicated that neighbourhood spend steadily increased over the first eight months of 2022, signaling a positive return of visitors, shoppers, employees and students. 

“The three largest sectors in Downtown Yonge (Retail, Services & Foodservice) all saw significant gains when compared to the beginning of the year. Downtown Yonge also saw pedestrian volumes surpass 2019 levels for the first time since 2020, a strong indicator of where recovery is headed. Throughout the COVID-19 pandemic and into early recovery, commercial retail has stayed relatively stable in Downtown Yonge, with a slight improvement in the overall vacancy rate observed in the Fall. The return to work for many offices is in full swing, with occupancy in some downtown Toronto office towers peaking at 60 per cent during the mid-week. However, overall, the office occupancy remains 36 per cent as of November 2022,” said the report.

“The Downtown Yonge BIA saw nearly $200 million in transactions using debit and credit through Moneris payment portals between January and August 2022 across all sectors. The Foodservice industry saw a 160 per cent increase in number of transactions in August compared to January 2022, while Retail saw a 300 per cent increase in number of transactions for the same comparison periods.

“Pedestrian traffic has been steadily improving in 2022, with pedestrian flows surpassing 2019 levels for the first time since the pandemic began. September 2022 saw many encouraging changes, including the full return of in-person classes at Toronto Metropolitan University, which lead to the 32 per cent increase in pedestrian flows in September 2022 compared to August 2022. October 2022 saw the first time the pedestrian flows surpassed 2019 levels since March 2020, reaching just below five million people.”

adidas to Combine Canadian and US Business Units in Major Organizational Shift [Exclusive]

adidas Halo Store at CF Toronto Eaton Centre (Image: Dustin Fuhs)

Retail giant adidas has confirmed it is consolidating its U.S. and Canadian operations, Retail Insider has learned.

“We are combining our U.S. and Canada teams to work most effectively and ensure we are positioned for continued success in an ever-changing marketplace,” said the company in a statement. 

“Historically, these teams have operated separately as two individual markets. Therefore, this restructure will enable more speed and cohesion across the entire North American market. The implementation of these changes has started and will conclude by the spring. Business operations will be mainly based out of our U.S. headquarters in Portland, Oregon.” 

The company has 33 retail stores in Canada.

adidas Canada Head Office in Woodbridge, Ontario (Image: Trade Electrical)

“Unfortunately this will lead to a reduction of our Canada based corporate employees. We sincerely thank our entire team in Canada for their many contributions to adidas. We are committed to keeping an open dialogue with impacted employees and supporting all our people throughout the transition to our new integrated One NAM organization,” said adidas. 

“The decision does not have any effect on the availability of adidas products to consumers in Canada. Consumers in Canada will continue to be able to shop for adidas products online, in our retail stores and at our wholesale partners.

“We thank Alim Dhanji for his contributions to adidas. As GM for Canada, Alim delivered strong results over the past two years. His growth mindset, innovation and leadership positioned the Canada team for continued success. We wish him all the best.”

Recently Dhanji announced on his LinkedIn profile that he will be joining Equinox Group as Chief People Officer and be based in New York City.

“Equinox Group is a high growth collective of the world’s most influential, experiential, differentiated lifestyle brands that includes the Equinox Fitness Clubs, Blink Fitness, Pure Yoga, SoulCycle Inc., Equinox Hotels and Equinox Media,” he wrote.

Alim Dhanji

“I was attracted by their notion that fitness can empower a life well-lived and foster a community of high-performance individuals. Throughout its 30 year history, Equinox continues to lead and disrupt a category it singularly defined, operating globally.

“Everyone I met at Equinox beams with energy, passion and creativity. With such an amazing team, the potential is truly unlimited – a team I’m fortunate to join.

“I thank Scott DeRue and Harvey Spevak for their confidence in me to lead the people function. I can’t wait to get started and build on their strong growth momentum by reimagining talent strategies that create an inclusive, inspiring and rewarding career destination for high-performance people.”

adidas at The Tenor in Downtown Toronto (Image: Dustin Fuhs)

The adidas brand has evolved in recent years to meet the challenging retail landscape. The brand flagship is the Halo store, which is the store at the CF Toronto Eaton Centre. One Halo store exists today but there are plans to move into the Vancouver market.

The Toronto store is nearly 13,000-square-foot space and adidas opened its first Halo store in New York City on 5th Avenue in 2016, and have subsequently opened many halo stores in key cities around the world including Dubai and London most recently.

Another concept that adidas has launched is the outdoor first branded Terrex store in North America in the Kitsilano area of Vancouver. 

ADIDAS TERREX KITSILANO (CNW Group/adidas Canada)

Globally the first Terrex branded store opened in Munich, Germany in November 2021. Terrex is adidas’ outdoor brand with an extensive product assortment of footwear, apparel, and accessories.

The location chosen on West 4th in Kitsilano is a very busy destination for the young urban outdoor enthusiast and is just under 2,300 square feet.

The Collection is for adidas Originals – a space that curates moments and captures culture, contrasting the past stories with a future vision, just as the Original brand does. The first store will open in Canada next year at massive mixed-use development The Well in downtown Toronto. Bordering Front, Spadina and Wellington, The Well is an extension of the urban vibrancy of King West. It is on 7.8 acres and will include 320,000 square feet of total retail space, 1.2 million square feet of office space, 1.5 million square feet of new residential space and 1,700 condominiums and purpose-built rental suites.

Future adidas at The Well (Image: Dustin Fuhs)

The store will be 5,800 square feet and is located in the highest profile, most visible space of the project, at the main entrance of The Well and surrounded on three sides by windows.

It also has plans to introduce this year The Pulse at some existing stores that will be renovated. It will be a factory outlet for value seeking consumers.

And in the past year adidas has also worked out a partnership to bring its products in dedicated spaces within several Indigo stores in Canada as well as online. 

Video Interview: Over $2 Trillion At Stake In Canadian Small Business ‘Changing of the Guard’

Video Interview: Over $2 Trillion At Stake In Canadian Small Business 'Changing of the Guard'

Corinne Pohlmann, Senior Vice-President of National Affairs, Canadian Federation of Independent Business, discusses the upcoming changing of the guard for small businesses in Canada.

Pohlmann talks about how more than $2 trillion in business assets is at stake, how more than three-quarters of small business owners are planning to exit their business within the next decade, top reasons for retirement, and how only nine per cent of business owners have a formal succession plan.

The Video Interview Series by Retail Insider is available on YouTube.

Connect with Mario Toneguzzi, a veteran of the media industry for more than 40 years and named in 2021 a Top Ten Business Journalist in the world and the only Canadian – to learn how you can tell your story, share your message and amplify it to a wide audience. He is Senior News Editor with Retail Insider and owner of Mario Toneguzzi Communications Inc. and can be reached at mdtoneguzzi@gmail.com.

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Elgin Centre in St. Thomas Adds Final Tenant to Former Zellers Box Amid Major Updates [Interview]

JYSK at Elgin Centre (Image: Elgin Centre)

After buying the Elgin Centre mall in St. Thomas, Ontario a few years ago, the Burstein brothers have invested heavily into the property with the addition of several new retailers to the old Zellers space as well as the upcoming addition of a hotel and future plans for more development on the site.

Jay Burstein, property manager, involved with leasing and one of the owners, said the addition of a JYSK store in December fills out the last remaining section of the former Zellers space at the mall, joining other retailers Dollarama and Giant Tiger. 

The new JYSK store has an exterior entrance as well as an entrance accessible from inside the mall.

Also taking up space in the old Zellers spot is the new Holiday Inn Express & Suites Hotel, a 95-room and $17-million project, that is scheduled to open in March or April.

Former Zellers and Current JYSK and Giant Tiger at Elgin Centre (Image: Elgin Centre)
JYSK at Elgin Centre (Image: Elgin Centre)

He said the area of the mall where Zellers had vacated years ago was pretty much a “dead zone” for a long time. 

“St. Thomas is a growing city. It’s growing quite a bit. They went through some economic hardship back (a few years ago) with some plant closings. A Ford plant closed there and a Sterling Truck plant closed. But since then there’s been some really good things happening there. There was an Amazon plant that was just completed recently on the former Ford plant site,” said Burstein. “So that’s going to add a lot of jobs to the area.

“The city is really pushing to build at least 2,000 homes over the next four years. 500 homes a year. They’re encouraging the development of that. The city really is in growth mode. They recently assembled 800 acres of industrial land. I think they’re trying to attract one of those large EV plants that manufactures batteries for electric cars. 

“It’s very close to London which is a benefit. It’s a benefit that even if you’re living in St. Thomas you could easily have a job in London. St. Thomas is also very close to Port Stanley which is a beautiful town on Lake Erie. In the summers, it’s really busy there. So I think the hotel will benefit from that as well. We feel that the hotel is going to be really busy and that will help fuel the mall as well.

Holiday Inn Express & Suites Hotel at Elgin Centre (Image: Elgin Centre)
Rendering: Holiday Inn Express & Suites Hotel at Elgin Centre

“It seems to be a really happening place. More retailers are coming into St. Thomas which is long overdue to be honest.”

Burstein and his four brothers own the Bursco Group, a family-owned commercial real estate investment and development company based in Brampton, Ontario. 

The brothers purchased the former Elgin Mall in October 2016. 

“The attraction is that it was a very well kept, well maintained property. We also felt that there was potential with it. The potential and the condition of the property, even though it needed some paving, it had really good bones,” said Burstein. “The mall had the appeal of having some very good existing national tenants to build on, including Metro, Fit4Less and Galaxy Cinemas.”

Elgin Centre is a 288,000-square-foot shopping centre located at 417 Wellington Street (just east of Fairview Avenue and easily accessible from Talbot Street (Hwy 3), in St. Thomas.  Formerly Elgin Mall, Elgin Centre with over 1,200 free parking spaces, is the only enclosed shopping mall in St. Thomas and Elgin County and has been a shopping mainstay in the community since 1976. 

With over 50 stores, Elgin Centre has a mix of junior box national retailers, local shops, boutiques, fitness centre, 18 hole mini golf, services, pharmacy, restaurants and continues to transform. Galaxy Cinemas at Elgin Centre is the only movie theatre (six screen) in St. Thomas and Elgin County. Other tenants include Fit4 Less by Goodlife, Metro, Coles Books, and Ardene. Over the past two to three years, new national tenants and local business have been added and $3.5 million has been spent in improvements.

Image: Elgin Centre

Burstein said the mall is about 92 per cent occupied.

“We feel that there’s some good synergy there between the hotel and mall. The mall will bring amenities to the hotel’s guests and the guests will bring customers to the shops and restaurants,” he said.

“(The property) is still kind of an ongoing project. We want to get some other tenants and we have some in mind. We also want to add some restaurants. In addition to that, when we did the zoning for the hotel we also got zoning for apartments or condos. That’s what we’re going to be looking at doing next. Along Wellington Street we’d like to add some residential and perhaps some mixed-use.”

Elgin Centre Leasing Map

In a news release, JYSK, an international retailer of Scandinavian home furnishings, described itself as one of the world’s fastest growing retailers with over 3,000 stores in 48 countries. 

The new JYSK store in St. Thomas is just over 31,000 square feet.

“JYSK has opened or will open a total of four new stores in Canada this year (2022): St Thomas, ON, Thunder Bay, ON, Wetaskiwin, AB, and Granby, QC. With many more stores to come,” said the retailer.

In 1996 JYSK opened its first Canadian store in Coquitlam, BC, and today there are 63 stores across the country.