IKEA Launching New ‘Plan and Order’ Store Concept with Locations to Open Across Canada [Interview/Photos]

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IKEA Canada has opened its first Plan and order point concept in Boisbriand, Quebec, in the heart of Montreal’s North Shore community, with plans to roll out the concept to many other locations across Canada.

The new concept store, located in the Faubourg Boisbriand shopping centre adjacent to Linen Chest and HomeSense, focuses on inspiring and supporting customers who are looking to plan, order and purchase complex home furnishing solutions for the kitchen, bath, bedroom and living room with the help of a knowledgeable IKEA specialist, said Eri Mathy, Head of Business Development & Transformation at IKEA Canada.

Eri Mathy

“Life at home continues to evolve and Canadians are eager to optimize their spaces and create functional homes for their changing needs,” said Mathy.

She added it’s part of the retailer’s global expansion strategy and omni-channel strategy.

“Opening our first Plan and order point in Boisbriand is an important step to meet this growing need and deliver an IKEA experience that is more accessible and convenient to the many people in the Greater Montreal Area.”

IKEA Plan and Order Point Boisbriand (Image: IKEA Canada)
IKEA Plan and Order Point Boisbriand (Image: IKEA Canada)

She said a second location will open in the fall in Kitchener, Ontario, with more coming across the country but the company does not have a firm figure yet on those numbers.

The Plan and order point concept is part of a global ambition to bring a new world of IKEA to its customers. There are more than 30 Plan and order points globally in cities such as Copenhagen, Berlin, Stockholm, and Tokyo. 

The Boisbriand Plan and order point offers planning services by appointment only for a more personalized experience. It also showcases a curated selection of relevant home furnishing solutions for customers to touch and try. IKEA products or food will not be available for immediate takeaway. 

“The IKEA Plan and order point is a space for customers to connect with friendly and knowledgeable IKEA specialists to create custom home furnishing packages that fulfill their individual needs and dreams,” said Mathy.

IKEA Plan and Order Point Boisbriand (Image: IKEA Canada)
IKEA Plan and Order Point Boisbriand (Image: IKEA Canada)

Purchases made at an IKEA Plan and order point can be delivered directly to customers’ homes or picked up at local IKEA Pick-up Locations, including PenguinPickUp, 5565 Boulevard Robert Bourassa, in Laval, QC. 

The Boisbriand Plan and order point regular store hours will be Monday-Wednesday from 10am-6pm, Thursday-Friday from 10am-9pm and Saturday-Sunday from 10am-5pm. 

To learn more about IKEA Plan and order points, visit

IKEA Plan and Order Point Boisbriand (Image: IKEA Canada)
Michael Ward

In a LinkedIn post, Michael Ward, CEO and Chief Sustainability Officer at IKEA Canada, said: “This inspiring customer meeting point will allow our customers convenient access to our home furnishing solutions with a focus on Kitchen, Bedroom and Bathroom. There they can meet our home furnishings experts and choose from an array of services to assist them including planning appointments, delivery, assembly and installation. This new meeting point is another important step in our journey to become the leading Omni Channel home furnishing retailer in Canada.”

The giant retailer says the Plan and order points are places where it offers a personalized service designed to help take the guesswork out of people’s complex home furnishing projects. 

“Whether you’re looking to update your kitchen or create a custom wardrobe, the Plan and order points is where you can meet one-on-one with one of our planning specialists to plan and order IKEA goods for any room in your home. Don’t worry about lugging furniture – there is no stock at our Plan and order points because we conveniently deliver all goods directly to your home or nearby pick-up location,” says the company.

“The IKEA Plan and order points offers a personalized service designed to make your home furnishing dreams a reality. At a Plan and order points, our planning experts are there to help you navigate complex home projects like kitchen design, bedroom projects, small space living solutions and more.”

Article Author

Mario Toneguzzi
Mario Toneguzzi
Mario Toneguzzi, based in Calgary, has more than 40 years experience as a daily newspaper writer, columnist, and editor. He worked for 35 years at the Calgary Herald covering sports, crime, politics, health, faith, city and breaking news, and business. He is the Senior News Editor with Retail Insider in addition to working as a freelance writer and consultant in communications and media relations/training.

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