We heard you, Canada: The iconic Tim Hortons® tradition of Rolling Up The Rim is back and will continue to be a part of future contests (CNW Group/Tim Hortons)
Tim Hortons says it is bringing back its Roll Up The Rim contest on physical coffee cups as part of the promotion’s 40th anniversary, marking a return to the in-store format alongside its digital game.
The coffee and quick-service chain said the Roll Up To Win contest begins Feb. 23 and will again allow customers to reveal prizes by rolling up the rims of hot beverage cups, while also continuing through the company’s mobile app.
The move signals the company’s intent to maintain the in-restaurant version of the contest after previously shifting the promotion to digital-only play, and to use both physical and app-based channels to drive customer engagement and rewards participation.
“For decades, Canadians looked forward every spring to Rolling Up The Rim of their coffee cups at Tims and we always heard they loved the tradition of winning a free coffee – a little thing that could make their day – as well as the chance of winning a grand prize like a new car,” said Axel Schwan, President of Tim Hortons.
Axel Schwan
“When we brought Rolling Up The Rim back last spring, the response was incredible and we were reminded how important this iconic Tims tradition is for our guests. So, we’re thrilled to share that Rolling Up The Rim of our cups is coming back – starting on Feb. 23 – and not just for this year, but for years to come.”
More than 30 million prizes
The company said more than 30 million prizes are available this year through cup rolls and digital play. Prizes include seven 2025 Volkswagen ID. Buzz vehicles, vacations, electronics, gift cards, cash, and millions of food and beverage items, including more than eight million donuts and more than 17 million coffees.
Among the top prizes are a VIP experience package offering a choice of experiences such as a SiriusXM All Access VIP Experience, a Cirque du Soleil two-night Big Top VIP premiere getaway, an NHL Game Day Experience for two, or a Simons VIP shopping spree.
Other major prizes include a Volkswagen all-electric ID. Buzz, a seven-night all-inclusive vacation for two with SellOffVacations and RIU Hotels & Resorts, a 2026 Sun Tracker Party Barge 16 DLX, and a 2025 Tracker Off Road 600 ATV.
Additional prizes range from home electronics and outdoor equipment to retail gift cards, streaming subscriptions and loyalty rewards points.
Digital and loyalty integration
Tim Hortons said customers can receive a contest cup with a roll under the rim while supplies last.
Members of the Tims Rewards program can earn digital rolls between Feb. 23 and March 22 with eligible purchases, including select hot or cold beverages, breakfast sandwiches or wraps, and lunch or dinner items. Members earn one digital roll per eligible purchase when they scan their rewards account.
We heard you, Canada: The iconic Tim Hortons® tradition of Rolling Up The Rim is back and will continue to be a part of future contests (CNW Group/Tim Hortons)
The company said members can earn double digital rolls by placing mobile orders for pickup or delivery through the app. Additional rolls are available when customers bring a reusable cup and scan for rewards with an eligible beverage purchase.
Tims Rewards members can also earn three digital rolls for eligible purchases of Tims at Home products and retail merchandise in restaurants when they scan for rewards. Similar offers apply to purchases of Tims at Home products from participating grocery retailers or TimShop merchandise online, subject to receipt submission.
Contest details
The contest runs from Feb. 23 to March 22, 2026. The cup roll period will close once promotional cups are depleted.
The contest is open to Canadian residents aged 13 and older, or 14 and older in Quebec. A registered Tims Rewards account is required to reveal digital rolls. All digital rolls must be revealed by April 3, and a skill-testing question is required.
No purchase is necessary to enter. Full contest rules are available on the company’s website and mobile app.
Founded in 1964 in Hamilton, Ont., Tim Hortons operates nearly 4,000 restaurants across Canada and more than 6,000 locations globally.
A new shopper study released by Montréal-based XCCommerce, in partnership with SmartBrief, suggests that artificial intelligence is rapidly changing how consumers search for savings, with more than 70% of respondents either using or exploring AI tools to find better deals.
The 2026 Shopper Study: How Promotions and Incentives Influence Choice surveyed more than 300 NRF SmartBrief readers in December 2025. The research highlights rising expectations around personalization, consistency, and value, while underscoring the growing role of AI in the deal-seeking process.
According to the study, shoppers increasingly define a good deal as a balance between quality and price, rather than the lowest possible cost alone.
Personalization and Value Drive Loyalty
The research indicates that personalization has become a core expectation. Seventy-five percent of respondents said it is important that offers feel tailored to their needs. At the same time, 83% said valuable savings or rewards are what keep them loyal to a retailer.
The study also found that nearly half of shoppers buy more than planned or try new brands when redeeming an offer. This suggests that well-designed promotions can influence purchasing behaviour beyond initial intent.
Data from the report shows that consumers define a good deal primarily in terms of overall value. About 80% said best overall value for quality matters most, compared with roughly 58% who prioritize the lowest possible price.
Consistency Across Channels Is Critical
The findings point to a strong demand for seamless promotions across channels. Half of respondents said they do not care where they receive offers, whether in-store, online, or on mobile, as long as the promotions work consistently everywhere.
At the same time, 60% of consumers said they would abandon a retailer entirely if they encountered inconsistent pricing across channels. This underscores the operational pressure on retailers to maintain unified promotional strategies.
The study also highlighted where shoppers are most likely to notice offers. Nearly 40% said they engage with promotions through email or text messages, while 23% cited online ads or social media.
AI Becomes a Deal-Seeking Tool
The role of AI in retail discovery is expanding. The report found that more than seven in ten consumers are either leveraging or exploring AI to uncover better deals, with a third already using AI tools to help them find savings.
The study also revealed that a quarter of shoppers plan their purchases around major promotional events such as Amazon Prime Day or Walmart Deal Days, suggesting that consumers are increasingly strategic in their buying behaviour.
“Indisputably, shoppers are changing how they engage with promotions, looking to ChatGPT and open-sourced AI tools to accelerate the search,” said Danny Rosenoff, CEO, XCCommerce. “However, more than anything, our research is clear that consumers aren’t looking for more promotions; rather, personalized and consistent incentives wherever and however they shop.”
Implications for Retailers
The research indicates that retailers may need to rethink promotional strategies as AI deal-seeking shoppers become more sophisticated. The report suggests that simple, upfront discounts remain the most effective way to drive immediate purchases, while loyalty programs that offer tangible rewards and easy redemption help build long-term relationships.
It also notes that more than half of consumers are willing to share data if it leads to a better shopping experience, signalling an opportunity for retailers to personalize offers while maintaining transparency and control for shoppers.
XCCommerce positions its unified incentives engine as a solution to these challenges, enabling retailers to execute promotions consistently across channels. The company says its platform can increase promotional return on investment by up to 15% and improve operational efficiency by more than 75%.
As AI deal-seeking shoppers continue to reshape how promotions are discovered and evaluated, the study suggests that retailers will need to focus less on the volume of discounts and more on delivering personalized, consistent, and high-value incentives across every touchpoint.
Montreal-based furniture company Cozey is opening its largest retail store to date in Calgary, marking a significant step in its push to expand beyond e-commerce and deepen its physical presence across Canada.
The 5,500-square-foot store at 919 17th Ave. S.W. will open to media and influencers today, followed by a public opening on Feb. 19. The location becomes the company’s third permanent storefront after Toronto and Vancouver, and signals an accelerating bricks-and-mortar strategy the company says is delivering strong traffic and customer engagement.
It is located in the same building as Best Buy.
Founder and chief executive Frédéric Aubé said the Calgary launch reflects both sustained demand for in-person shopping and the company’s growing product assortment. He said Calgary is the highest excitement for any store opening so far.
“Furniture remains a tactile experience,” Aubé said in an interview from Calgary. “You want to see the furniture, you want to test it, you want to sit on it. Now that we’ve got beds and mattresses, you want to lay on them.”
While Cozey built its brand online, Aubé said many customers who ultimately purchase through its website still prefer to visit a store first.
Frédéric Aubé, Founder and CEO of Cozey
“What we’ve found is lots of customers who are interested in purchasing online still want to try in store before they buy,” he said. “We’ve seen the economics of the stores be very good, and the excitement of customers be even better.”
Largest footprint to date
At 5,500 square feet, the Calgary outlet is significantly larger than Cozey’s other stores. Its Toronto location, which opened in March 2024 at the corner of Queen and Ossington in the West Queen West area, spans about 3,600 square feet. The Vancouver store, which opened in November 2025, is roughly the same size.
Aubé said the additional space in Calgary reflects the company’s expanded product lineup since its first store debuted.
“We’ve grown our product assortment so much since the first Toronto store that now we’re happy to have more space to display,” he said.
The Toronto site is also set to grow. Aubé said the tenant above the existing store has vacated, allowing Cozey to build out a second floor to address space constraints.
“We’re running out of space,” he said.
The Calgary store occupies a high-traffic stretch of 17th Avenue S.W., an area known for its mix of retail, restaurants and residential development. The space previously housed another furniture retailer.
Aubé said early indicators point to strong local interest. Within 24 hours of announcing the opening, more than 250 customers who had previously purchased from Cozey had RSVP’d for the launch event.
“It’s the highest excitement we’ve had for any store opening so far,” he said.
Calgary is currently Cozey’s third-largest market, after Toronto and Vancouver, based on company performance to date.
Photo: Cozey in Calgary
National growth targets
Cozey plans to continue adding stores in Canada through 2026.
Aubé said a Montreal location is slated to open in late spring or early summer at the corner of St. Catherine and Peel streets. An Edmonton location is also targeted before year-end.
“If we finish the year at five stores, that’s our target for Canada for 2026,” he said.
Beyond Canada, the company wants to establish a permanent store in New York City before the end of the year. It also has pop-up locations planned in Chicago and Los Angeles in 2026.
The expansion comes as Cozey seeks to translate online brand recognition into physical retail momentum. Aubé said weekend traffic at existing stores has exceeded expectations.
“You go on a weekend in either Toronto or Vancouver and people are lining up to try the furniture,” he said. “People have never seen that in furniture stores before.”
He attributed that response to a combination of product design, price positioning and brand experience, anchored to a consistent target demographic.
“We target that late-20s couple or single person,” Aubé said. “We often call her Simone, our 28-year-old persona, looking for a great sofa with good design, a good price point, and a great experience with a brand she can trust. That’s been our North Star since I started.”
Photo: Cozey in Calgar
“You open one store and people can be excited for the brand,” Aubé said. “But once we enter a new market, the excitement that builds around it is what really gets us going and the retail team going.”
“The excitement around our store openings just keeps growing. That I feel very excited about.”
Photo: Cozey in Calgary Photo: Cozey in CalgaryPhoto: Cozey in Calgary Photo: Cozey in Calgary Photo: Cozey in Calgary Photo: Cozey in Calgary Photo: Cozey in Calgary Photo: Cozey in Calgary Photo: Cozey in CalgaryPhoto: Cozey in CalgaryPhoto: Cozey in Calgary Photo: Cozey in CalgaryPhoto: Cozey in Calgary
New leasing spreads of 37.3% for the year drove blended leasing spreads to 21.1%, reflecting strong supply/demand fundamentals
Commercial Same Property NOI growth of 4.5% for the Fourth Quarter supported full year growth of 3.6%
$741.7 million of Total Capital Repatriation drove Adjusted Spot Debt to Adjusted EBITDA down to 8.6x
$178.6 million in Unit repurchases completed in 2025 and year-to-date 2026
“RioCan delivered another strong year, highlighted by exceptional operating results and disciplined execution of our capital recycling strategy. Our results underscore the strength of our core retail platform, which serves as the foundation for the strategic plan we announced at our Investor Day,” said Jonathan Gitlin, President and CEO of RioCan.
“We enter 2026 with momentum fueled by intensifying demand from leading retailers amid a broader market shortage of well-located retail space. This dynamic positions RioCan to generate sustainable, long-term value for our Unitholders.”
Jonathan Gitlin
As at December 31, 2025, its portfolio comprised 168 properties with an aggregate net leasable area of approximately 31 million square feet (at RioCan’s interest).
RioCan said committed retail and portfolio occupancy is 98.5% and 97.8%, respectively, with 5 million square feet of leasing activity in 2025, including 4 million square feet of renewals.
“Full year blended leasing spread increased to 21.1%. This record performance was driven by new and renewal leasing spreads of 37.3% and 17.8%, respectively. The average blended leasing spread of 24.7% on new leases and market renewals (comprising 65% of expiring leases) highlights RioCan’s ability to extract the mark-to-market opportunity embedded within its portfolio,” said RioCan.
“A high retention ratio of 93.1%. Best-in-class tenants retained with minimal capital outlay; high renewal leasing spreads validate sustained demand.”
During 2025, development projects totaling approximately 366,000 square feet were completed and transitioned into income producing properties. This includes 264,000 square feet of mixed-use projects comprised of residential rental and retail units and 102,000 square feet of commercial retail projects. No large-scale construction projects were initiated in 2025, and none are planned for 2026.
Kits Eyecare Ltd. says it expects first-quarter revenue to reach as much as $60 million, reflecting organic growth of up to 29 per cent and continued expansion in its glasses segment.
The Vancouver-based eyewear company said recently it anticipates revenue in the range of $58 million to $60 million for the three months ending March 31. It also forecast adjusted EBITDA margins between four and six per cent and said glasses revenue is expected to exceed $10 million, representing year-over-year growth of more than 50 per cent.
The guidance signals continued growth for the digitally focused eyewear retailer as it invests in marketing and operations to expand market share, it noted.
Growth outlook
In outlining its first-quarter expectations, KITS said revenue of $58 million to $60 million would reflect organic growth of 25 to 29 per cent compared with the same period a year earlier.
KITS said it continues to see momentum in its glasses category and cited increasing repeat customer behaviour, expanding premium lens adoption, strong customer acquisition efficiency and operating leverage within its vertically integrated model as factors supporting performance.
Management said it believes these trends reflect the durability and scalability of its platform.
Marketing investment
The company said it is continuing marketing investment during the quarter to expand brand awareness and accelerate market share gains.
It described the spending as a deliberate decision supported by its view of customer lifetime value, structural cost advantages from vertical integration and its long-term operating model. KITS said it remains focused on disciplined capital allocation and value creation.
“Our performance continues to validate the strength of our vertically integrated model and our ability to capture share in a large, profitable category. We are executing with discipline, investing thoughtfully, and building a platform designed to compound value over time,” he said.
“As we continue to demonstrate sustained growth and earnings durability, we believe the quality of business is becoming increasingly evident.”
Balance sheet and capital position
KITS said it maintains what it described as a strong balance sheet, supported by liquidity and a recently expanded $15-million credit facility. The facility complements what the company called an already robust balance sheet and a conservative capital structure.
The company said this financial flexibility enables it to invest while preserving strategic options.
Over the past three years, KITS said it has delivered double-digit revenue growth, expanding earnings power and strong repeat customer metrics. Management said it believes that performance demonstrates the company has become a scaled and profitable platform within its industry.
KITS operates a vertically integrated digital eyewear platform offering prescription glasses and contact lenses.
“The fourth quarter capped off an exceptional year for CT REIT as we added an additional 400,000 square feet of high-quality retail space to our portfolio and drove growth in AFFO per unit of 2.9%, on a diluted basis,” said Kevin Salsberg, President and Chief Executive Officer of CT REIT.
Kevin Salsberg
“We continue to execute well against our development pipeline, supported by our strong balance sheet and disciplined investment approach. With our proven track record of delivering consistent growth in earnings, distributions and net asset value per unit, I’m proud of what our team accomplished in 2025 and confident in our ability to continue to deliver reliable, durable and growing results to our unitholders.”
In 2025, CT REIT said it invested approximately $235 million in completed projects and ongoing developments and grew the portfolio by approximately 893,000 square feet of GLA. As of December 31, 2025, CT REIT had 629,000 square feet of GLA under development, of which approximately 95.2% is subject to committed lease agreements.
These developments represent an investment of approximately $329 million upon completion, of which $112 million has been spent to date, it added.
“Net income was $191.3 million for the quarter, an increase of $56.0 million, compared to the same period in the prior year, primarily due to increases in the fair value adjustment on investment properties, and higher revenues from the Property portfolio, partially offset by higher interest expense, property expense, and general and administrative expenses,” said CT REIT.
“Total property revenue for the quarter was $152.9 million, which was $7.5 million or 5.1% higher compared to the same period in the prior year. In the fourth quarter, NOI was $121.2 million, which was $5.7 million or 4.9% higher compared to the same period in the prior year. This was primarily due to the acquisition, intensification and development of income-producing properties completed in 2024 and 2025, which added $4.5 million to NOI, and rent escalations from Canadian Tire leases, which contributed $1.4 million.”
Canadian Tire Corporation is CT REIT’s most significant tenant. As at December 31, 2025, CTC represented 92.1% of total GLA and 90.7% of annualized base minimum rent. During 2025, renewals for 30 Canadian Tire store leases were completed.
As at December 31, 2025, CT REIT’s portfolio occupancy rate, on a committed basis, was 99.5%.
CT REIT is an unincorporated, closed-end real estate investment trust formed to own income-producing commercial properties located primarily in Canada. Its portfolio is comprised of over 375 properties totalling 31.7 million square feet of GLA, consisting primarily of net lease single-tenant retail properties across Canada.
Rendering of One Bloor West in Toronto. Image: Tridel
Canadian retail development is entering a new phase defined by higher costs, cautious consumer spending, and more sophisticated data-driven decision making. Those themes were front and centre during conversations at the ICSC Whistler conference in late January 2026, where industry professionals gathered amid strong attendance and a cautiously optimistic tone around leasing activity.
CCIM Institute 2026 Global President Adam Palmer said the economics of building new retail space have fundamentally changed since the pandemic, forcing developers and tenants to rethink their assumptions about rent, margins, and store expansion.
“It really started during the pandemic,” Palmer said in an interview on the trade show floor. “You saw rapidly increasing construction costs and labour costs and everything else, even the soft costs on getting a project done. It all just inflated and skyrocketed.”
Adam Palmer
While some expected those increases to be temporary, Palmer said the industry has largely accepted that costs have reset to a new baseline.
“Many people thought that might go back to where it was, but obviously it never did,” he said. “There was maybe a blip correction, but it really became a new normal. We had to embrace that new normal and figure out a way to pencil deals.”
Higher land prices, rising construction and labour costs, and increased engineering and service expenses have all combined to drive up development budgets. At the same time, investors have raised yield expectations, further tightening project economics.
“When you run all that math together, the net base rents required are much higher,” Palmer said. “Then the question becomes how tenants are going to justify those rents.”
A three-way tug of war over rising costs
The result is what Palmer described as a persistent tension between developers, retailers, and consumers, each facing difficult trade-offs.
Many retailers, particularly large chains, still operate under expansion targets that require a certain number of new store openings each year. However, higher rents and construction costs are eroding profit margins.
“That started to cut into some of their profits,” Palmer said. “Then it becomes a question of what are we going to sacrifice. Are we going to sacrifice on not meeting our quota of new units, or sacrifice on our expected margin, or try to pass that along to the consumer and expect them to pay more?”
This dynamic has created what he described as a constant balancing act across the industry.
“It seems like there’s this constant tug of war going on between the developers, the tenants, and the consumers,” Palmer said. “Where’s that sweet spot, knowing that everybody’s contributing to the pain a little bit.”
The pressure is unlikely to ease in the near term. In addition to lingering construction cost increases, global uncertainty around tariffs and trade has introduced another layer of unpredictability.
While Palmer stopped short of making firm forecasts, he noted that basic economic principles still apply.
“More often than not, that gets passed on to the consumer,” he said. “The supplier and the acquirer both have margin requirements. It’s almost basic econ 101. You try to stretch that and pass it on to the consumer as much as possible, unless your product isn’t selling.”
RioCan Centre Kingston.
Essential retail continues to outperform
Despite the challenges, certain types of retail properties are performing strongly, particularly those anchored by necessity-based tenants.
Palmer said Canadian consumer spending patterns still reflect a degree of caution that has persisted since the pandemic, even as the economy has stabilized.
“You wouldn’t necessarily label it as recessionary spending, but certainly cautionary spending,” he said. “When that cautionary spending still exists after five years, you could point to data suggesting that it has limited some of the amount of sales in what might be labeled as luxury acquisitions or discretionary services.”
In that environment, necessity-based retail continues to outperform.
“If you subscribe to that suggestion, then it shouldn’t be any surprise that some of the assets performing the best in Canada are the ones that are most essential to people,” Palmer said. “You look at grocery-anchored centres that have essential services as their inline space. Those are the ones continuing to perform because those are the ones Canadian residents are not willing to cut back on.”
That observation aligns with performance data from several major Canadian landlords, where necessity-based centres have reported high occupancy levels and stable traffic.
Canada and the United States remain structurally different
Palmer also noted that the Canadian and U.S. retail real estate markets continue to operate under different structural conditions.
Canada has less retail space per capita than the United States, and it has not experienced the same scale of so-called “dead malls” that have emerged in some American markets. At the same time, Canadian cities face unique challenges around affordability and development economics.
“There’s a lot that’s done differently,” Palmer said. “In some markets across Canada, there’s an affordability issue that makes it difficult for essential service workers to live in certain parts of the city, even though they need to work there.”
He pointed to workforce housing programs in parts of the United States that incentivize developers, sometimes through bonus density, to include attainable housing for essential workers. Such programs, he suggested, could offer useful lessons for Canadian cities facing affordability pressures.
Data and predictive analytics reshape site selection
At the same time that development costs are rising, technology is beginning to transform how retail locations are chosen.
Palmer, who worked in software before moving into commercial real estate, said the industry is only starting to tap into the potential of advanced analytics.
“Commercial real estate is an industry that’s just started to scratch the surface on how to better use technology,” he said. “We’re providing a deeper and different level of analytics than we’ve ever looked at before.”
In the retail sector, predictive modelling is becoming more common, allowing developers and tenants to forecast store performance years into the future.
“You’re going to see more analytics on predictive modelling to figure out what future sales might look like at a particular location ten years from now,” Palmer said. “Not just based on recent data, but by peeling back the onion on a geography and understanding whether it’s emerging or declining.”
Modern datasets can even reveal highly specific consumer behaviours within small trade areas.
“The data available today is specific enough to figure out what percentage of a population within a certain radius is drinking bourbon, and how often,” Palmer said. “Retailers are just starting to learn how to play those averages and position themselves for success.”
Experiential retail adds new cost considerations
Another evolving trend discussed at the conference was the expansion of experiential retail beyond traditional entertainment concepts.
Palmer noted that the definition of experiential retail has broadened significantly. Where it once referred primarily to arcades, escape rooms, or virtual golf venues, it now encompasses a wider range of store environments.
“Conventional retailers, whether it’s apparel or even wealth management, are trying to create a different kind of customer experience,” he said. “More of a lounge or coffee shop feel. They’re trying to make it a stickier experience so customers want to come back.”
However, these experience-driven concepts often require more complex and expensive store build-outs, adding another layer to the cost equation.
“When retailers want to reimagine their concept, that requires new build-out,” Palmer said. “Then the question becomes who’s going to pay for that. Is it the tenant or the landlord. And we’re right back to the conversation about rents, yields, and construction costs.”
Rendering of the future four-level 40,000 sq ft Aritzia store at Robson and Howe in Vancouver. Rendering: Aritzia
A new equilibrium for Canadian retail development
Taken together, rising construction expenses, cautious consumer spending, and the growing role of data are reshaping how retail projects are planned and executed across Canada.
While leasing activity at ICSC Whistler reflected continued demand for space, the conversations also underscored a more disciplined and analytical approach to expansion.
Developers, retailers, and investors are all adjusting to higher Canadian retail development costs, and to an environment where site selection, store design, and capital allocation must be more precise than in the past.
The result is not a halt in development, but a recalibration. Projects are still moving forward, but they must meet tighter financial thresholds and respond to evolving consumer behaviour.
As Palmer put it, the industry is still searching for the right balance.
“There’s always that tipping point,” he said. “Time will tell where it lands between the consumer, the manufacturer, and everyone in the middle.”
Today’s Retail Insider articles are listed below alongside Canadian Retail News From Around the Web. Highlights include Canada’s ongoing food price inflation challenges with the highest rate among G7 nations and the simultaneous deceleration in overall consumer price inflation in January. Winnipeg’s retail market is seeing significant investment and redevelopment activity, indicating confidence amid economic pressures. HEYTEA also opened its second ‘Lab’ concept in North America on Monday as part of the Asian chain’s ongoing expansion.
Ontario Premier Doug Ford says his government will “look into” possible changes to rules that force most shopping centres and malls to close on Family Day, a move that could reshape holiday retail operations across the province. The comments came during a news conference on Tuesday, following the February long weekend.
The current framework is governed by Ontario’s Retail Business Holidays Act, which requires most malls and major retail centres to close on nine statutory holidays each year, including Family Day. The legislation has been in place for decades and was originally intended to guarantee time off for retail workers while creating a consistent approach to holiday shopping hours.
Ford said that many Ontarians, particularly those in the Greater Toronto Area, would have welcomed more shopping options on the holiday. He noted that while he believes people deserve time off, there are also many workers who would like the option to earn premium holiday pay. He suggested that some retail employees may be eager to work additional shifts on statutory holidays if the opportunity were available.
He added that the idea is still informal and under consideration, describing it as something the government will explore to determine how realistic it might be. Ford also pointed to the fact that Toronto’s downtown Eaton Centre remained open under a tourism exemption, while suburban residents had fewer shopping options and would need to travel into the core to visit an open mall.
Family Day Grand opening of HEYTEA Lab at CF Toronto Eaton Centre on Monday, February 16, 2026. The opening happened as other malls in the GTA were closed. Photo: HEYTEA/Instagram
Patchwork Rules and Tourist Exemptions
While most malls in Ontario must close on Family Day, certain locations remain open under local exemptions. In Toronto, for example, the CF Toronto Eaton Centre is allowed to operate under a municipal bylaw that designates parts of the downtown core as tourist areas.
This creates a patchwork system in which downtown shopping districts can operate while major suburban centres remain closed. Malls such as Yorkdale Shopping Centre, CF Sherway Gardens, and Scarborough Town Centre typically close on the holiday, despite drawing significant regional and international visitors throughout the year.
Industry observers have noted that some of these centres, particularly Yorkdale, have evolved into major tourist and luxury retail destinations over the past decade. The addition of global luxury flagships and experiential retail concepts has increased their appeal beyond local shoppers, raising questions about whether the legislation reflects the realities of modern retail.
New luxury wing at Toronto’s Yorkdale Shopping Centre. Photo: Craig Patterson
Economic and Workforce Considerations
Ford argued that allowing malls to open on Family Day could generate economic benefits while giving retail employees the option to earn premium pay. He said some workers would welcome the chance to earn time-and-a-half or other forms of holiday compensation, which could represent a significant increase in hourly earnings depending on company policy.
He also suggested that any changes would include protections to ensure employees are not forced to work if they prefer to take the holiday off. According to Ford, the intention would be to provide workers with a choice rather than a requirement, while also contributing to broader economic activity.
Ford added that the government would consult with industry groups, including the Retail Council of Canada, before making any decisions. He emphasized that no changes have been finalized and that the government is still in the early stages of evaluating the idea.
Labour Opposition Expected
Any move to expand holiday retail openings is likely to face strong resistance from labour unions, which have historically opposed similar changes. Organizations such as Unifor and UFCW Canada have long argued that statutory holidays provide essential, guaranteed time off for retail workers.
Labour groups contend that opening malls on Family Day could undermine family time, particularly for workers with children who are off school on the same day. They also argue that in many retail environments, the option to refuse holiday shifts may not feel realistic to employees who depend on consistent scheduling.
Past attempts to loosen holiday retail restrictions have faced significant pushback. In 2020, the Ford government considered reducing mandatory closure days as part of a pandemic recovery plan, but the proposal was abandoned after strong opposition from labour organizations.
Legislative Framework and Next Steps
Ontario currently mandates retail closures on nine statutory holidays, including New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving, Christmas Day, and Boxing Day.
Under the existing rules, small shops under 2,400 square feet, pharmacies, gas stations, and certain other businesses may open. Retailers that violate the closure requirements can face fines of up to $50,000 or the total gross sales for the day.
Ford indicated that the government will first explore the feasibility of changes and consult with stakeholders. It remains unclear whether any potential review would focus solely on Family Day or extend to other statutory holidays.
For now, the comments signal the start of what could become a broader debate about the role of statutory holidays in modern retail, balancing economic activity, worker rights, and shifting consumer expectations in Ontario’s evolving shopping landscape.
Selling on social platforms can look simple from the outside: it feels like all you have to do is post an item and have people that want to purchase it messaging you. But what usually trips people up is everything around the post: different rules, payment holds, returns, and visuals that fall apart once the platform compresses them.
So what social selling strategies are there and how should one approach selling products on social media?
Pick Platforms Based On How People Buy
Instagram is strong for products people choose with their eyes: fashion, beauty, home décor, food, handmade items, gifts.
If your product solves a problem fast, TikTok and YouTube Shorts can sell it in seconds. If your offer needs a lot of explanation, you can still sell there, but you’ll preferably need a series.
Facebook still matters for local businesses, services, and anything where customers want to ask questions before paying.
Pinterest is good for products people plan and save for later (home, weddings, crafts, design).
And choose regular YouTube when customers research before buying or want longer walkthroughs.
Keep Platform Guidelines in Mind
Before you go all in, spend time on platform guidelines that affect commerce, ads, and restricted categories. It’s not exciting, but it prevents sudden account issues.
Common Reasons Posts Or Listings Get Blocked
Most platforms limit certain product categories, even if the product is legal where you live. The list varies, but it often includes weapons, tobacco, adult products, and supplements with strong health claims. Another frequent issue is content that sounds like a guarantee.
Copyright problems also matter. Music, clips, or images you do not own can lead to muted audio, removals, or reduced distribution.
Requirements That Surprise New Sellers
These aren’t secrets, but many people miss them:
Shopping features may depend on your country, your account type, and business verification.
Some platforms expect clear shipping and return information, especially with in-app checkout.
Mismatched business info (name, address, website, category) can slow approvals.
New sellers sometimes see delayed payouts, especially after a sudden jump in orders.
If you need fast payouts to restock, plan for that. Assume your first month will be slower and messier than you want.
Taxes, Payouts, And The Boring Stuff You Can’t Skip
A few basics to keep in mind:
If you earn money, you generally owe income tax on profit. Track costs and expenses from day one.
Depending on where you live and where your buyers live, you may need to charge sales tax, VAT, or GST.
Some payment providers and platforms report seller income once you pass certain thresholds.
Rules vary a lot, so don’t copy someone else’s setup without checking what applies to you. If sales become meaningful, talk to a local accountant.
Also decide how you take payments:
In-app checkout (if available)
Website checkout
Invoices
Payment links sent through DMs
Each option changes how disputes, refunds, and customer data work.
Make The Buying Step Obvious
Many posts look great and still sell nothing because the next step is unclear. If someone has to figure out whether they should comment, DM, or tap a link, plenty of them will do nothing.
A product post should answer, clearly:
What the item is
Price or price range
Key options (size, color, version)
Where you ship and how long it usually takes
If you run a hybrid retail store, say whether local pickup is available and what the pickup steps are
How to buy (link, shop tag, DM)
What happens if they need a return
If you sell via DMs, write a short reply template you can reuse. That speeds up your response time.
Visual Requirements That Help People Say Yes Faster
Remember that you need visuals that show the product clearly and quickly.
Products That Usually Sell Better On Camera
Some products naturally perform well because the viewer can understand the result without effort:
Food and drinks (texture, portion size, freshness)
Clothing and accessories (fit, fabric, movement)
Home items (before/after setups, how it looks in a room)
Handmade products (detail shots and process clips)
Services, digital products, and B2B offers can sell too, but they usually need examples and outcomes. People want to understand what changes for them after they buy.
Visual Basics That Improve Sales Content
Use bright, steady light. Window light is often enough.
Show scale: put the product in a hand, on a desk, in a room, next to something common.
Show it being used.
Keep the background clean so the product is the focus.
Don’t make text overlays tiny because most viewers won’t pause to read.
Try to keep your posts looking like they come from the same shop. If every post feels like a different brand, it can hurt customer trust.
Use Video, Demos, And Screen Recordings To Build Customer Trust
Video answers buying questions faster than text for most products. That’s why video content for social media often makes the difference between a saved post and an order.
Video ideas that sell without feeling pushy:
What it looks like in normal light
How it works from start to finish
What comes in the package
Setup time and common mistakes
A quick comparison between two versions you sell
A good product demo video can be simple: show the product, use it, show the result, then explain how to order.
If you sell anything digital, anything app-based, or anything that involves steps, screen recording for social media can be even more persuasive than filming. It shows the real process, prevents confusion, and also cuts down on refund requests. That’s why it can be worth learning how to screen record on Mac or Windows to help customers understand what they’re buying.
A Posting Plan
Try this cycle:
New product post (what it is, price, who it’s for, how to buy)
Use-case post (show it in real life)
FAQ post (answer common objections)
Proof post (reviews, real customer results, behind the scenes)
Reminder post (restock, shipping cutoff, limited batch)
Final Thoughts
If you want to learn product promotion on social media, focus on the important parts: follow platform guidelines, make the buying step obvious, and show the product clearly in real use. Add video and use screen recordings when your offer involves steps or software. Do that, and you’ll be in a much better position to keep selling products on social media even when reach and trends shift.