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Canadian Retail Supply Chains Face Multiple Threats

Canadian retailers are facing potential supply chain challenges as wildfires and ongoing labour disputes threaten to disrupt rail and port operations across the country. These developments could have significant implications for inventory management and product availability in the retail sector.

The Canadian National (CN) Rail main line in Jasper, which had been temporarily halted due to wildfires, has recently resumed operations. However, the threat of wildfires continues to loom over both CN Rail and Canadian Pacific Kansas City Limited (CPKC) rail systems. This ongoing risk poses a potential challenge for retailers relying on these rail networks for product transportation.

Adding to the complexity, the Port of Vancouver is experiencing heightened demand and vessel delays. This situation could further complicate the supply chain for retailers, particularly those importing goods from overseas or exporting products through Canada’s busiest port.

Labour disputes are also contributing to the uncertainty. The Canadian Industrial Relations Board (CIRB) is scheduled to resume hearings between ILWU Local 514, representing 730 dock forepersons at Canada’s West Coast port terminals, and the B.C. Maritime Employers Association from August 6 to 9, 2024. The union is currently conducting another strike vote, expected to conclude by August 9, 2024. Should a strike be called, a 72-hour notice would be required before any disruption occurs.

The retail sector is also closely monitoring the impending CIRB ruling on the CPKC and CN Rail labour disputes, due by August 9, 2024. No labour disruption can occur until 72 hours after this date, unless the ruling includes an extended “cooling off” period. The Retail Council of Canada (RCC) has stated that it is applying maximum pressure on all parties to achieve a resolution and avoid any work stoppages.

These potential disruptions come at a critical time for Canadian retailers, many of whom are preparing for the busy back-to-school and fall shopping seasons. The combination of natural disasters and labour unrest could lead to delays in product shipments, increased transportation costs, and potential inventory shortages.

Retail analysts suggest that companies with diverse supply chains and multiple transportation options may be better positioned to weather these challenges. Some retailers are reportedly exploring alternative shipping routes and increasing their inventory levels as precautionary measures.

Gary Newbury, Strategic Advisor and Delivery Executive, RetailAID.ca, said that retailers have struggled with supply chain issues since the pandemic, and that issues remain.

“During the restrictions retailers became vitally aware of opportunities and challenges presented by their existing supply chain capabilities. Many found creative ways, both internally and working with their partners, to overcome levels of what seemed then, unprecedented levels of disruption,” said Newbury. “As the restrictions lifted, many retailers found themselves with excess inventories and resumed the business of managing their sales channels, product merchandising and focusing on brand building in a “cost of living” crisis, to an extent, pushing supply chains into the backroom.”

Newbury says that supply chain disruptions have become more localized, and are still posing challenges for retailers.

“Disruption has not receded, it has merely shifted and become, to a degree, more localized, leaving Canadian businesses pulling their hair out,” he said. “Some have ventured into multi-shoring, near-shoring, friendly shoring and attempted to increase their sources and transportation modes to provide more flexible responses to demand or supply variation, under the guise of adopting agile principles, alas, it remains early days in such strategic moves, and often transformational plans are disjointed and not aligned with business objectives.”

Newbury said that technology is a solution, as well as leadership that can navigate the challenges.

“Vital lessons learnt during disruption seemed to have waned. Technology remains a key area that will not only transform supply chain management (automating many tactical and strategic decisions), but also how to compete,” Newbury said. “Those not actively progressing their digital transformation will be found flat footed.”

“This challenge, for many, remains ahead beyond these localized and highly challenging disruptions. Leadership talent, boldness and courage remain the key strengths to enable solution creativity, development of resilient capabilities and executional excellence.”

Bubble Tea concept Chatime aggressively expanding its national footprint [Interviews]

Photo credit: Chatime

Bubble tea concept Chatime has aggressively expanded its footprint across Canada growing to 100 stores since it opened its first location in 2011 in downtown Toronto.

And the sky is the limit for future growth for the popular concept.

Kenton Chan, Co-Founder and CEO of the Kevito Group which operates the brand in the country, said the company hit its 100th location with the opening recently at The Well development in Toronto.

Kenton Chan

Chan said Kevito only manages the Ontario and British Columbia markets at the moment but Chatime is pretty much in every Canadian province.

Thomas Wong, Co-Founder and President, said the company has always had an intuition that the product was going to have a massive opportunity with Canadians.

“I think it’s being borne out by the data and the trends that you are seeing. You can see our product is part of a broader cold beverage category which is just growing phenomenally,” said Wong.

Thomas Wong

“On the backs of it, a number of trends, including demographically, it’s just more popular among younger demographics, the beverages themselves are also very photogenic. They let people really express themselves. You can really customize our products. Chatime comes in very many different types of flavours, and formats and colours. It’s just something we think the market is really interested in right now.”

Chan said one of the big reasons why Kevito Group has been successful and why Chatime has been able to hit 100 locations, while other brands have not seen that same level of success, is the company’s commitment to quality and consistency.

“That’s what sets us apart. We only use high quality ingredients and for the most part imported directly from Asia,” he said. “Just to ensure that consistency is there with every single cup and meets our standards.

Photo credit: Chatime

“Innovation has played a huge part in our success as well. We’ve introduced many trend-setting (drinks) not just in Canada but worldwide trend-setting drinks.”

Some drinks Chatime has partnered with other companies such as Red Bull and Kit Kat.

“In terms of brand awareness, that’s really put us out in the forefront,” added Chan.

In a previous Retail Insider story, Wong said: “We see Chatime as the leader in the bubble tea market. The bubble tea market has been historically an ethnic concept that has originated from Asia historically but it’s now becoming a worldwide phenomenon. What we’re finding is that in markets around the world there’s an amazing receptivity to the concept. The best way I can describe it for Canadians who haven’t had bubble tea before, but probably have heard of it, is when you think about the kind of culture associated with coffee that we’ve historically had in North America and Europe, it sort of transcends just the beverage . . . It’s really associated with strong positive emotions.

“In the coffee case, it’s very much a comfort and a routine and a stability. For millions of people around the world Chatime represents that injection of happiness in their day. It’s really bringing that joy of the beverage and that experience. A lot of people come to Chatime certainly because they’re craving something but they’re really looking for also all the positive emotions that are associated with grabbing a couple of bubble teas during the day with friends and family. For a lot of people it becomes an incredible part of their lifestyle. It’s just something they look forward to every day. It’s bringing that joy of bubble tea to a really broad Canadian audience and that’s where we’re finding tons of opportunity.”

Wong said there are definitely more locations on the horizon.

Chatime Canada is part of the Kevito Group Canada which also has brands Bake Code, Chatime Atealier, and Chatime Innovation Bar.

The global Chatime brand is based in Taiwan. The brand exists in more than 30 countries with more than 1,000 locations.

The Kevito Group recently won the Best in Retail 2023 award at the CanadianSME Small Business Magazine Awards, presented by Google Canada.

“We continue to really innovate on the categories. With Chatime we’ve got into a lot of new more innovative, non-traditional formats . . . trying to expand Chatime much more into the professional crowd and more premium crowd that we haven’t previously had a lot of exposure to,” explained Wong.

Chatime at Yorkdale
Chatime at Yorkdale – Photo by Dustin Fuhs

“At Yorkdale Mall, we’ve got a Chatime Innovation Bar where we’re testing a new concept, really pushing our category forward.”

Wong said the brand has been expanding to many non-traditional locations such as universities and grocery stores. Its first store in a Walmart is coming up in Vaughan, Ontario.

“The broader Canadian population is really demanding and looking for Chatime. There’s amazing growth in non-traditional channels as well. If you ask us for a unit count, it’s easily doubling, quadrupling, I’m not exactly sure, but we’re going to get to a much larger footprint.

Image: Chatime Ajax

“We’re really excited in the Canadian market for all sorts of international food and beverage innovation and that’s something we’ve really tried to position the Kevito Group to be a platform for.”

Chatime Canada is launching a bold new brand campaign, positioning bubble tea as the ultimate beverage for every date and social occasion. Running from July 18 to September 1, the campaign is a celebration of modern social interactions and the connections people make over bubble tea.

“We’ve been listening to our audience and discovered that many couples have had their first dates at Chatime,” said Chan. “We’ve even seen couples come full circle, celebrating their weddings with a Chatime drink truck as a treat for guests. This campaign is about celebrating those connections and making every date special with our bubble tea.”

Photo credit: Chatime

Apple Reseller Jump+ planning to grow presence across Canada with store expansion [Interview]

Photo credit: jump+ website

Jump+ is Canada’s first and largest Apple Premium Reseller, an independently owned Canadian family operated chain of stores, recognized by Apple for achieving the highest standards of expertise and customer service.

Established in 2011, following a 30-year history and experience with Apple products, jump+ started in Guelph, Ontario and has grown quickly to have a presence across Canada from coast to coast.

And many more locations are being planned.

Tim McGuire, Executive Chairman of the company, said currently there are 17 stores.

Tim McGuire

“The plan is focused on aggressively growing the company across Canada. Other than the Apple store itself we’re the only retailer that brings the full Apple experience to Canadians. Every Apple product, every Apple service, every Apple offer,” said McGuire, who previously built Mobile Klinik into Canada’s largest and fastest-growing store network of professional smartphone and tablet repair services.

“We’re first to market with new Apple products. When the iPhone comes out you’ll get in our stores before any other stores. You’ll get every colour, every size, every memory, every configuration. We talk a lot about iPhones but the majority of the business is actually in the computing side. So we sell more in Mac computers, MacBook Air, iPads, in addition to a very healthy business in iPhones. I should include Apple Watch and soon Apple Vision Pro. You name it, we’ve got it.

“Not just sales but also service. We’re the largest provider of Apple Care retail service for covered products no matter where you buy them. We’re the authorized service provider in the communities that we’re in.”

McGuire said the plan is to grow from the current 17 stores to about 30 in the next two and a half years and probably 50 in the next four to five years to fill out the national footprint.

Jump+ in Toronto. Photo: Dustin Fuhs

“(Apple) is the most powerful brand in the world. So if your wagon is hitched to a brand to pick a winner, Apple has dominated the ecosystem for all things computing and telecommunications for the last dozen or so years. We expect that to continue over time. You see that through the introduction of new products,” he said. “The Apple Watch has been a tremendous hit. The new Apple Vision Pro spatial computing system will be another big hit.

“All of these products prove that there’s an innovation pipeline coming out of Apple that is better than any other electronics company in the world. So we’re delighted to focus our attention on being the provider of the ultimate Apple experience in those small to medium size communities across the country where anyone can walk in and know that they’re going to get everything Apple.

“My partner in crime on this is James Ferguson who was previously with me at Mobile Klinik. James was the VP of Sales and Operations there running the whole store network and James is now our Chief Operating Officer here. We’ve done it once, we’re going to do it again. We’ve proven we can really grow this business.”

Photo credit: jump+ website

McGuire said in addition to geographic expansion the company is also going to focus on category expansion.

“Particularly, we will dramatically increase the sales of wireless plans within the store. We’re already selling tens of thousands of Apple iPhones, iPads, every quarter. But we’re not doing a good enough job yet of selling people to wireless plans to go with them. We did that successfully in our previous roles at Mobile Klinik making that one of the highest productivity wireless plan selling retailers in Canada and we’re fully confident we can do that here,” he said.

“There’s no reason why we can’t be Canada’s highest sales per store multi-carrier activations retailer. So we’ll be putting a dedicated team in growing that business very aggressively.

JUMP PLUS VAUGHAN MILLS PHOTO: AMACHRIS

“We’ll also be growing the repair business. Our roots are in repair. That’s how Mobile Klinik started. The jump+ stores do a very good job right now but we have significant capacity to grow market share there and make sure that we’re the number one spot of choice whenever they need a repair whether that’s under an Apple Care program or whether that’s an out of warranty repair.”

McGuire said people may think about jump+ as only a retailer but about 25 per cent of its sales is with a sister company jumpIT which is a provider of Apple hardware and services to major corporations, government agencies, universities, schools, etc.

“Our 17 stores right now there’s 11 in Ontario, three in Atlantic Canada, two in Alberta and one in BC. There are none in Quebec. That will be a core focus for us and certainly I would expect eight to 10 stores in Quebec over the next two to three years.”

Big Mac, Bigger Problems: McDonald’s Struggles to Keep Customers as Prices Soar

Image: McDonalds Canada

Most investors would caution betting against McDonald’s. The world’s leading restaurant chain has consistently demonstrated resilience, continuously modernizing and adapting to market changes. However, the company now faces significant challenges, as revealed in its most recent quarterly results. McDonald’s has experienced a global decline in sales for the first time in almost four years, driven by rising prices, weaker demand in Asia, and ongoing boycotts related to the conflict in Gaza.

The fast-food giant reported a 1% decrease in same-store sales for the second quarter, marking its first drop since the pandemic led to the closure of thousands of branches in early 2020. This decline is substantial, particularly given that higher food inflation is typically advantageous for the fast-food industry. Yet, McDonald’s has not been able to capitalize on this trend.

Boycotts against the company began last year after McDonald’s Israel announced it was donating thousands of free meals to Israel’s troops engaged in combat in Gaza. The company acknowledged during their earnings call that these boycotts have negatively impacted their sales.

McDonald’s today is markedly different from a decade ago. In 2014, the chain employed over 400,000 people to support its operations and restaurants. That number has now decreased to 150,000, excluding restaurant outlet employees, thanks to significant operational efficiencies. The introduction of self-service kiosks and automation has transformed the customer experience, albeit making it slower and more cumbersome as patrons navigate menu options and payment methods.

The company’s product offerings have also evolved. McDonald’s now offers Happy Meals for adults, priced between $16 to $18 before taxes, and the Big Mac is no longer as substantial, appearing more medium-sized. Consequently, McDonald’s is no longer perceived as fast or cheap. This has prompted the company to rethink its pricing strategy as reduced customer spending has impacted sales. Despite offering discounts in certain markets, the perception of McDonald’s as an affordable option is waning, exacerbated by price increases of 21 to 23 percent, aligning with general food inflation in many countries.

A critical issue for McDonald’s has been the speed at which it has raised prices compared to its rivals. The company’s price increases are almost double those observed at competitors like Burger King, Wendy’s, and Harvey’s. In today’s market, consumers are more price-sensitive and have noticed these differences.

Despite these setbacks, McDonald’s continues to grow. The chain now operates nearly 41,900 restaurants worldwide, a record number. For every restaurant they close, they open two more, maintaining a significant lead over the second-largest chain, Starbucks. Canada, with 1,466 McDonald’s restaurants, ranks ninth globally in restaurants per capita. While Canada’s growing population offers room for expansion, many Canadians question if McDonald’s can remain viable in a budget-conscious market.

McDonald’s supply chain practices prominently feature Canadian farmers, and the company heavily advertises its commitment to local agriculture. McDonald’s Canada is one of the largest purchasers of beef, potatoes, and eggs in the country, maintaining strong support for farmers, which bolsters its reputation in farming communities.

Currently, Canadians spend about 35% of their food budget on dining out, compared to 39% before the pandemic. As mobility increases, spending on food away from home is likely to rise, even though menu price increases are currently double those seen in grocery stores.

Historically, every time McDonald’s has faced adversity, it has rebounded stronger. The current economic situation mirrors conditions from 40 years ago, when inflation, unemployment, and interest rates were all above 15%. During that period, McDonald’s not only survived but thrived, growing even more influential. It stands to reason that the chain will navigate the present challenges and emerge resilient once again.

Fraud Fears Reshape Canadian Payment Habits

Payments Canada has released a new study revealing that more than one in ten Canadians have fallen victim to payment fraud in the past six months. This alarming statistic highlights the ongoing challenges faced by consumers in an increasingly digital financial landscape.

The study, which surveyed 1,500 Canadians between February 26 and March 8, 2024, uncovered that 13% of respondents had experienced payment fraud within the last half-year. This figure remains consistent with the previous year’s findings, indicating a persistent threat to Canadian consumers.

Perhaps most concerning is the impact of fraud fears on everyday financial activities. The study found that 22% of Canadians risk missing bill payments due to concerns about potential scams. This hesitation stems from a widespread difficulty in distinguishing legitimate payment-related communications from fraudulent ones, with 32% of respondents reporting such challenges.

Tracey Black, President and CEO of Payments Canada, commented on the findings: “These results underscore the critical need for ongoing education and robust security measures in our payment systems. We’re seeing how fraud concerns are not just financial risks, but are actually altering the way Canadians interact with their money and financial institutions.”

The study identified the most common types of payment fraud experienced by Canadians. Unauthorized transactions appearing on bank or credit card statements topped the list at 38%, followed closely by impersonator contact at 34%. Credit card fraud resulting in unauthorized purchases ranked third at 18%.

Interestingly, the research revealed significant generational differences in fraud experiences. Young Canadians aged 18-34 were found to be particularly vulnerable to authorized push payment fraud, with 29% reporting such incidents compared to just 2% of middle-aged (35-54) and 6% of older (55+) Canadians. This type of fraud, which involves manipulating victims into making voluntary payments under false pretenses, appears to be targeting younger demographics more aggressively.

The financial impact of these fraudulent activities is substantial. Among those who fell victim to fraud, 59% reported monetary losses. While the majority (46%) of these losses were $500 or less, 13% exceeded $500. Even in cases where no money was stolen, 37% of victims reported theft of personal financial data, highlighting the multi-faceted nature of modern financial fraud.

In response to these threats, Canadians are adopting various protective measures. The study found that 79% of respondents limit the personal information they share online, while 70% restrict their online shopping to trusted sites. Additionally, the use of two-step authentication for account access has increased from 50% in 2021 to 65% in 2024.

However, the research also identified areas where Canadians could improve their security practices. Alarmingly, 35% of respondents admitted to storing passwords on smartphones, computers, or in notebooks – an increase from 31% in 2021. Furthermore, 19% reported using the same password across multiple accounts, a practice that significantly increases vulnerability to widespread fraud in the event of a single breach.

As Payments Canada continues to monitor and respond to these trends, the organization emphasizes the importance of consumer education and robust security measures. With over $112 trillion cleared and settled through Canadian payment systems in 2023 alone, the stakes for maintaining trust and security in the nation’s financial infrastructure have never been higher.

Kyochon Chicken Debuts in Vancouver as it Expands into Canada

Kyochon chicken. Source: Facebook.

Kyochon F&B, a renowned South Korean fried chicken chain, has made its Canadian debut with the opening of its first location in Vancouver, marking a significant milestone in the company’s North American expansion strategy.

The new Kyochon Chicken Canada outlet, situated at 1471 Robson Street in downtown Vancouver, brings a taste of South Korea’s popular fried chicken culture to the heart of the city. Robson Street, known for its diverse array of retailers, restaurants, and cafes, provides an ideal location for the brand to introduce itself to the Canadian market.

A company spokesperson said, “We aim to capture local customers’ tastes with Kyochon’s Original, Red Series, and Honey Series, and accelerate our expansion into the North American market.” This move suggests that Kyochon is confident in the appeal of its signature flavours to Canadian palates and sees Vancouver as a springboard for further growth in the region.

Kyochon chicken interior. Source: TripAdvisor.

The expansion into Canada is the result of a strategic partnership forged in early 2023. Kyochon USA, the company’s US subsidiary, signed a master franchise agreement with Mirae F&B Holdings, a subsidiary of Mirae Investment. Mirae F&B Holdings brings valuable local expertise to the table, with operations spanning food service, retail, hospitality, and gas station industries across Canada.

This latest opening adds to Kyochon F&B’s growing international presence. The company currently operates 75 locations outside of South Korea, situated in the United States, China, Malaysia, Indonesia, Taiwan, and the United Arab Emirates (UAE). The addition of Canada to this list underscores the brand’s commitment to global expansion and its ability to adapt its offerings to diverse markets.

George Weston’s Q2 Hit by Bread Price-Fixing Settlement

George Weston

Canadian food processing and distribution company George Weston Ltd. reported a significant financial impact in its second-quarter results due to a recent settlement in the bread price-fixing class action lawsuit. The settlement resulted in a $253 million hit to the company’s earnings for the period ended June 15, 2024.

The Toronto-based company, which holds a majority stake in Loblaw Companies Ltd., Canada’s largest food and pharmacy retailer, saw its net earnings drop to $667 million in the second quarter, compared to $782 million in the same period last year. This decline is largely attributed to the settlement reached in the long-standing bread price-fixing controversy that has plagued several major Canadian grocers and bakeries.

George Weston’s net earnings attributable to shareholders also experienced a notable decrease, falling to $410 million from $508 million a year earlier. Despite these setbacks, the company managed to increase its overall revenue to approximately $14 billion, up from $13.8 billion in the previous year.

The bulk of George Weston’s revenue, over $13 billion, came from its Loblaw subsidiary, which reported an increase in retail sales. This growth in Loblaw’s performance helped offset some of the financial impact from the settlement. Additionally, the company’s Choice Properties Real Estate Investment Trust saw a rise in revenue, driven by higher rental rates and the successful completion of acquisitions and development projects.

The bread price-fixing scandal first came to light in 2017. The class-action lawsuits alleged that George Weston, Loblaw, and other defendants conspired to fix the price of packaged bread in Canada between 2001 and 2015. As part of the settlement, Loblaw agreed to pay $252.5 million, a move that has drawn both praise for accountability and criticism for perceived inadequacy.

Industry experts have weighed in on the settlement, with some arguing that the amount may not be sufficient given the scale and duration of the alleged price-fixing scheme. Dr. Sylvain Charlebois, a professor in food distribution and policy at Dalhousie University, stated in a separate interview, “While the settlement represents a significant sum, it’s important to consider the broader implications for consumer trust and market integrity in the Canadian food retail sector.”

The settlement and its financial impact on George Weston highlight the ongoing challenges faced by major players in Canada’s retail food industry. As government scrutiny intensifies and consumers demand greater transparency, companies like George Weston and Loblaw are navigating a complex landscape of regulatory compliance and public perception.

Looking forward, George Weston’s ability to recover from this financial setback will likely depend on the continued strong performance of its Loblaw subsidiary and strategic management of its real estate investments through Choice Properties REIT. The company’s response to this challenge and its efforts to rebuild consumer trust will be closely watched by industry observers and stakeholders in the Canadian retail sector.

Calgary-Based Central Restaurants Expanding to Toronto and Vancouver [Interview]

Rendering of the Marda Loop location in Calgary. Image supplied.

Calgary-based Central Restaurants, an intimate food and drink concept created by the team behind CRAFT Beer Market, is embarking on a significant expansion despite the economic challenges and is set to open three new locations in 2025.

Toronto and Vancouver, as well as a second location in Calgary, all are anticipated to open early next year.

The first Central opened in May 2022 in Calgary in the Beltline District. Central represents meeting in the middle, with an everyday approachable food and drink menu designed for all.

“Central stands out because of the significantly smaller and more intimate ambiance and edgy decor. We’re seeing a real desire for more of this style of restaurant with a laid back atmosphere, incredible culinary menu, cocktails and spirits all at reasonable prices,” said PJ L’Heureux, founder of Central Restaurants.

PJ L’Heureux

“For a long time we’ve been developing it. The idea for me is I’m pretty used to pretty large format concepts and this is a smaller concept. The first location is 4,400 square feet and we just wanted it to be smaller and easier to manage and it’s basically a very cool urban restaurant concept that’s pretty fun and social. But our plans are to bring it out to neighbourhood and communities.”

Central Marda Loop in Calgary, located at 2015 33rd Ave SW, is set to open in the spring of 2025, and will feature a colourful, mid-century modern aesthetic with a 360-degree bar, vintage light fixtures, iconic artwork, and lush greenery. The 4,411-square-foot space, Central’s first ground-up building, includes a 2,256-square-foot rooftop patio designed by Modern Office of Design + Architecture (MODA). With a spacious bar, comfortable booth seating, and beautiful potted plants, this rooftop area offers a stylish spot for dining and socializing, bringing the total seating capacity to 269, said the brand.

Central Burrard in Vancouver, located in the Bentall Centre at 555 Burrard Street, spans 3,500 square feet and embraces a modern industrial vibe, seamlessly blending raw, textured elements with contemporary decor. The space will feature abundant natural light, vibrant colors, and a circular bar. The exterior will offer a 2,000-square-foot, all-season dining area with plenty of seating and greenery, providing a stylish and comfortable indoor and outdoor dining experience.

Rendering of the future Burrard Street location in Vancouver. Image supplied

Central Ossington, opening at 114 Ossington Ave in Toronto in early 2025, will boast a vibrant, street-style grunge aesthetic. The 3,000-square-foot space will feature a wrap-around bar, glass block and concrete finishes, and plenty of greenery, along with artwork and murals throughout the restaurant, drawing inspiration from iconic musicians. The exterior includes a large year-round patio with 518 square feet of seating and a fire table to keep guests warm during the cooler months.

Central Ossington

“The concept itself was developed a little bit beforehand and we were looking in Vancouver at the same time we were looking in Calgary,” said L’Heureux, who has Scott Frank as a partner. “The deal in Vancouver has been a long-time coming. A really great site that we liked and obviously COVID really changed a lot of things. It slowed down the process for both landlords and ourselves and we’re lucky enough to get that site in Vancouver. It’s a great site in the middle of the downtown.

“In Toronto, I spent a lot of time going to ICSC’s. That specific site came out of that. Just conversations. It didn’t really hit the market. So I was excited to get into that one as well.”

L’Heureux said there will likely be more Central Restaurants after these ones.

“We still have to prove the concept. We only have one location so we’ve got to make sure it works in other markets. But we have a great theme and I think we have a good track record with CRAFT and this is obviously a different brand but I’m excited to see how the different cities take it on and then we’d be looking to expand in those markets specifically.

“Toronto’s got the biggest population in Canada so that’s obviously one thing we like. The other thing that’s been really trick with the CRAFT growth is it’s very hard to find 10,000 to 12,000 square feet of space in a great location. And when you’re looking at 3,000 to 5,000 there’s a lot more opportunities. With Central, we have a lot more opportunities to have more locations in prime spots.”

There are nine CRAFT locations with the last one that opened in 2021 in Victoria.

“We’ve got a few things down the pipe that we’re going to be announcing pretty soon. We’ve got another location in Canada and we’ve been looking a lot into the U.S. for the CRAFT concept,” added L’Heureux.

The first CRAFT location opened in 2011 in Calgary.

Central Beltline

Canadian Retail Foot Traffic Rises, Driven by Population Growth and Essential Shopping [Colliers Report]

CF Toronto Eaton Centre (Image: Dustin Fuhs)

A recent report by commercial real estate firm Colliers indicates foot traffic in Canada is rising for most merchants, both month-over-month and since the beginning of 2024.

Adam Jacobs, Head of Research (Canada) for Colliers, said as the higher cost of living and inflation weigh on consumers, some sectors like low-cost mass market retailers are poised to benefit.

Adam Jacobs

“Not unlike office, you see a lot of negative stories about retail but to me the data says that the story of the last couple of years is that there’s been a huge boom in population, a huge boom in immigration, millions of people moving to Canada and you can really see that in the day to day. Canadian Tire, No Frills grocery store, A&W. Your day to day stuff that kind of everybody needs,” said Jacobs. “There’s quite a lot of growth there. So I think people might be surprised to hear that because you hear that ecommerce is taking over, that people are broke because of inflation and everything.

“And to be clear this doesn’t say anything about how much money they’re spending or are they spending more than they did five years ago. If we’re just looking at the number of people who walk through the front door, that number is up for most normal retailers like grocery, fast food, large format, Walmart, Superstore. A lot of that I think is just attributable to how quickly the country is growing and the fact that everybody needs a pair of socks and groceries.

“I think that’s an optimistic story if you’re on the leasing side or the landlord side to counter balance some of the negativity.”

Here are the report’s key findings:

  • Home improvement season is upon us, with huge growth in traffic for large-format general retailers like Walmart and Canadian Tire – often the go-to places for garden supplies, tools and outdoor furniture;
  • New Year’s resolutions have worn off, and the weather is improving, which means traffic for many fitness chains is down considerably. While traffic is up for most categories, it’s down double-digits for major gyms like LA Fitness and Planet Fitness;
  • Record-high population growth has been the story of the last several years, and it’s reflected in foot traffic across the board. Daily essentials like bank branches, grocery stores and coffee shops are seeing strong growth; and
  • Quick-service restaurants (QSRs) were resilient throughout the pandemic and the ensuing inflationary environment post-COVID. We’re still seeing growth for fast food chains like A&W and Subway, partly driven by new store openings in a strong retail leasing environment.

Colliers uses data firm Environics Analytics’ Footfall tool to see who’s up, who’s down, and where growth is happening in Canadian retail.

Colliers Canadian Retailer Foot Traffic Analysis for May 2024

Here’s Colliers’ outlook for the rest of 2024:

  • Record-high population seems likely to tail off with tighter restrictions on temporary residents – this may lead to a slowdown in foot traffic overall;
  • Some sectors are seasonal – gyms, for example – and will see improvement with cooler weather later in the year; and
  • A weakening labour market may lead to slower gains for discretionary spending.

View the Colliers Canadian Retailer Foot Traffic Analysis for May 2024