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Canadians plan to spend less this holiday season: BMO survey

Photo- Leeloo The First

The BMO Real Financial Progress Index reveals that – amid growing concerns about the cost of living (54 per cent) and their overall financial situation (36 per cent) – 79 per cent of Canadians are planning to cut back on spending this holiday season, reported the bank on Thursday.

In a news release, BMO said the survey’s insights provide an outlook on Canadians’ holiday spending plans, including:

  • The Holiday Price Tag:
    • On average, Canadians plan on spending more than $1,991 this holiday season, including travel ($1,802), holiday gifts ($519), entertaining ($295), decorations ($141) and other holiday expenses ($275).
    • Nearly a quarter (23%) plan on spending more than $2,000 during the holidays.
  • Making a List and Checking it Twice:
    • 79 per cent plan on buying fewer gifts this year, and over a quarter (27 per cent) will cut down the number of people on their gift list.
    • More than a third (36 per cent) plan on buying less expensive gifts.
  • Sleighing Spending:
    • 41 per cent are spending less on fewer gifts, and 44 per cent had cut back on spending on other occasions, including birthdays and anniversaries, throughout the year in order to spend more on holiday gifts.
    • Nearly half (49 per cent) admit to spending more than they know they should.
  • Financial Anxiety Forecast:
    • More than half (54 per cent) say thinking about holiday spending causes financial anxiety.
    • 30 per cent are not confident they will be able to afford every item on their holiday shopping list.
  • Unravelling Post Holiday Receipts:
    • Over half (55 per cent) of Canadians plan on using credit cards to pay for their holiday gifts this year and 5% plan on using buy-now-pay-later tools.
    • On average, Canadians believe it will take them three months to pay off their holiday bills. However, 21 per cent are not confident they will be able to pay off their holiday bills on time and 11 per cent are not sure when or if they will be able to pay off these bills.
Gayle Ramsay
Gayle Ramsay

“While affordability and cost of living concerns will be top of mind for many this holiday season, Canadians are still finding ways to celebrate the season by reevaluating their priorities and adapting their spending habits,” said Gayle Ramsay, Head, Everyday Banking Segment & Customer Growth, BMO. “Ahead of holiday parties, trips and gift exchanges, Canadians are encouraged to work with an expert to develop a personalized plan that reflects their long-term and immediate goals and take advantage of the convenient digital tools available to monitor their budgets to alleviate some of the financial stress the holidays can bring and help them make real financial progress.”

Sal Guatieri
Sal Guatieri

“Faced with higher living costs and a rising unemployment rate, it’s no surprise that many Canadians are planning to scale back their holiday spending plans this year,” said Sal Guatieri, Senior Economist, BMO. “Thankfully, the Bank of Canada is also concerned about the weak economy and possibly undershooting its inflation target and will likely continue to reduce interest rates through next summer. This should add some cheer to the 2025 holiday shopping season.”

BMO said the suryey also found that while 69 per cent of Canadians feel confident in their financial situation, only 53 per cent feel they are making real financial progress and 25 per cent feel less financially secure than they did a year ago. Concerns about their overall financial situation (82 per cent), fear of unknown expenses (82 per cent), housing costs (73 per cent) and keeping up with monthly bills (64 per cent) are among the leading sources of financial anxiety.

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Empire partners with Instacart and Uber Eats to expand grocery delivery

Farm Boy in Burlington Ontario

Empire Company Limited is launching partnerships with Instacart and Uber Eats, providing customers with new ways to shop its stores online.

In a news release, the company said these new partnerships complement Voilà, Empire’s existing online grocery home delivery service. Instacart and Uber Eats users will now see Empire banner stores on their apps in Ontario, with rollout across Canada to follow.  

“By making its banners available on the additional channels of Instacart and Uber Eats, Empire is responding to evolving market dynamics and customer demands, particularly in the immediacy segment of e-commerce. Customers in Ontario will now have more ways to enjoy product offerings from Empire’s banners using Instacart and Uber Eats. And, for the first time, FreshCo customers in the province can have their favourite products delivered right to their door,” it said.

Doug Nathanson
Doug Nathanson

“We are excited to be expanding our e-commerce offering and continuing to grow the market. Through these new partnerships with Instacart and Uber Eats, Empire has expanded how customers can shop our banners, giving us access to a larger segment of the e-commerce market,” said Doug Nathanson, Chief Development Officer, Empire. “We have proudly offered home delivery service to customers with our world-class Voilà platform since 2020 and now expand our reach to give more customers more choices, faster. That’s a winning recipe.” 

Delivery will be available at Sobeys, Farm Boy, Longo’s and, for the first time, FreshCo.

Empire said customers simply download their app of choice, select their preferred participating Empire banner store, and fill their baskets with their favourite products.  

Chris Rogers
Chris Rogers

“At Instacart, we’re always looking for ways to bring more variety and convenience to our customers, so we couldn’t be more thrilled to grow our presence in Canada by welcoming Empire’s iconic grocery store banners to the Instacart App,” said Chris Rogers, Chief Business Officer at Instacart. “As someone who calls Canada home and has been going to these grocery stores for as long as I can remember, I’m excited to provide Empire’s customers with an additional channel of exceptional online grocery experience.” 

Klaas Knieriem
Klaas Knieriem

“We are thrilled to welcome Empire and its banners to the Uber Eats app. Canadians now have more grocery options available to choose from right from the Uber or Uber Eats apps they already have on their phone with the on-demand speed Uber is known for,” said Klaas Knieriem, Head of Grocery and Retail for Uber Eats in Canada. “Uber Eats has grown quickly from a platform to get your favourite meals delivered to a one-stop-shop for anything you need—from pharmacy essentials to groceries to alcohol and everyday household items. We’re continuously expanding the in-app selection by bringing new retailers onto the delivery platform to deliver Canadians their favourite items.” 

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MINISO Canada’s new IP Collection store opens at CF Toronto Eaton Centre (Photos)

MINISO’s IP Collection Store at CF Toronto Eaton Centre, Toronto. Image: Miniso

MINISO, the renowned global lifestyle brand, recently opened its newest IP Collection Store at CF Toronto Eaton Centre, Toronto featuring the Sanrio characters.

“Building on the success of the West Vancouver flagship store, this new IP Collection Store further underscores MINISO’s commitment to providing well-designed, diverse IP products and delightful shopping experiences across Canada, said the company in a news release.

“As the latest of MINISO’s beloved IP Collection stores, the new Toronto store welcomes customers with enchanting Sanrio character-themed elements, including soft pink decorations and a charming storefront adorned with Sanrio character displays, blended into the overall design. The new store spans around 300 square meters in the Eaton Centre, which is one of the city’s busiest retail hubs, ensuring exposure to a wide and diverse audience. Inside the store, customers can explore well-organized zones for perfumes, personal care, cosmetics, and electronics, along with themed sections celebrating popular IPs such as Sanrio, Harry Potter, Loopy, and Barbie, bringing the joy of multiple IP worlds together in one store.”

The company said Harry Potter collection is making its Canada debut in the Eaton Centre store, bringing the joy and magic of the Harry Potter films to life across a huge range of categories.

“The collection was enthusiastically received at its launch in Hong Kong and has since brought fan-favorite characters and enchanting designs to Harry Potter and MINISO fans globally. Lovers of all things enchanted will discover everything from collectible blind boxes and adorable plushies, to everyday items like stationery, bags and accessories, helping them to relive childhood nostalgia and make special new memories,” it explained.

“This new store marks a significant milestone in MINISO’s expansion across Canada, building on the momentum of the successful Vancouver launch. With more locations planned in key malls and exciting new IP collaborations on the horizon, MINISO is set to continue bringing innovative and engaging shopping experiences to communities across Canada and beyond.”

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The new IP Collection store features MINISO’s beloved products including IP collaborations with Sanrio characters, Harry Potter, Loopy, and Barbie
Harry Potter Product Shelf at MINISO’s new IP Collection store in Toronto
Customers in Front of the New IP Collection Store

Giant Tiger brings holiday cheer to deployed Canadian troops with Operation Santa Claus

Beginning Saturday (Oct. 26), until Saturday, Nov. 9, customers can donate to Operation Santa Claus at their local Giant Tiger store by rounding up their purchase or donating $1 or $2 at checkout. (CNW Group/Giant Tiger Stores Limited)

Retailer Giant Tiger is launching Operation Santa Claus in partnership with Canadian Forces Morale and Welfare Services (CFMWS) to help deliver care packages to more than 2,500 members of the Canadian Armed Forces deployed in Canada and across the world who are unable to be with their families for the holiday season.  

Beginning Saturday (Oct. 26), until Saturday, Nov. 9, customers can donate to Operation Santa Claus at their local Giant Tiger store by rounding up their purchase or donating $1 or $2 at checkout.

Gabrielle Hargrove
Gabrielle Hargrove

“As a community-focused retailer, we have proudly supported Operation Santa Claus since 2014, and we’re thrilled to continue this meaningful initiative again this year,” said Gabrielle Hargrove, Senior Vice President and Chief HR Officer, Giant Tiger Stores Limited. “This program delivers a piece of home to those away from their loved ones during the holidays, and it’s a beautiful way to bring our communities together during the holiday season.”

“The package was filled with thoughtfully selected items, and we were truly impressed by the care put into each one. It included everything from toiletries and food to a coffee cup and a small bag. Every item was warmly received by our soldiers, and nothing went to waste. If a soldier preferred certain items, we pooled them for our weekly movie night. For a brief moment, it felt like a little piece of home, making each soldier feel valued. We cannot express enough gratitude to everyone involved in this wonderful initiative,” said a deployed CAF member recipient of an Op Santa Package in 2023.

In a news release, officials said Operation Santa Claus began in 1992 in Montréal initiated by women sending holiday packages to their spouses serving on peacekeeping missions abroad. These packages included cards, greetings from across Canada, and donated items from local businesses. The program quickly grew nationwide sending care packages annually to all deployed Canadian Armed Forced members thanks to the generous support of Canadians and Corporate Canada. Each package contains cozy essentials, treats, and self-care items, bringing holiday joy to deployed personnel, it was explained.

“Since 2014, Giant Tiger has contributed more than $610,000 in product through funds raised, helping to fill care packages for over 27,632 members of the Canadian Armed Forces. Last year alone, through the generosity of our customers, Giant Tiger Stores raised enough funds to supply products in 3,000 care packages. Donations to Operation Santa Claus can be made at your local Giant Tiger,” said the news release.

Giant Tiger, a privately held company, has over 260 locations across Canada and employs over 10,000 members of Team Tiger.

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Crime impacting Canadian small businesses: CFIB

Photo: Freepik/licensed

The share of Canadian small businesses directly affected by crime and safety issues has almost doubled in the last year, jumping from nearly a quarter (24 per cent) in 2023 to 45 per cent in 2024, finds a new report by the Canadian Federation of Independent Business (CFIB) released on Thursday.

Keyli Loeppky
Keyli Loeppky

“It’s been a nightmare on Main Street. Imagine working hard, providing jobs, contributing to the community, just to have your goods stolen, windows broken, and property vandalized. For small businesses, it’s devastating when they are hit by crime over and over again,” said Keyli Loeppky, CFIB’s director for Alberta and interprovincial affairs

“As crime continues to rise, small businesses are being left to fend for themselves, shouldering the emotional and financial burden. It’s time for all levels of government to step up, protect our communities, and ensure that every tax dollar spent makes a tangible difference in improving safety for small businesses and the people they serve.”

Read the full Broken Windows and Broken Trust: The Impact of Rising Crime on Small Business report.

CFIB report
CFIB report

Waste and litter (e.g. drug paraphernalia, garbage, excrement), vandalism, and theft were the most common types of crime small businesses experience. Crime and safety issues take an emotional toll on small businesses as well, with over two-thirds (68 per cent) worrying about their personal safety and that of their staff and customers, explained the CFIB.

“Businesses have spent a median of $5,000 on crime-related expenses in the last three years, such as replacing stolen inventory or equipment and vandalism repairs. In addition, 68 per cent of small firms do not consistently file crime-related insurance claims, with most saying they worry about driving their insurance premiums even higher, at a time when such costs are already skyrocketing,” added the national organization.

Small businesses say governments and law enforcement aren’t doing enough

The report said 54 per cent of business owners consistently file police reports, but only 33 per cent are satisfied with police response times and services. Some business owners reported that the crimes they experienced, such as theft or vandalism, were “too small” for police to take action, or that police wouldn’t come for hours or even days after they have been called in these cases.

To deal with safety concerns, 50 per cent of small businesses adjusted their ways of operating, such as shifting to appointment-only services, locking doors during business hours and/or leaving lights on overnight. Also, 67 per cent have invested in extra security measures such as surveillance cameras, window bars and security guards, said the CFIB.

SeoRhin Yoo
SeoRhin Yoo

“Some security measures, while helpful and necessary, may come at a steep price, deter customer foot traffic and, as a result, lead to lower revenues,” said SeoRhin Yoo, CFIB’s senior policy analyst and report co-author. “Many businesses are already operating on thin profit margins, so just one crime incident could be make-or-break-for a small business owner.”

The CFIB said 79 per cent of business owners believe their tax dollars are not being used effectively to improve community safety, while 78 per cent think that governments are failing to work together on these issues.

CFIB is recommending governments:

  • Address underlying issues contributing to crime, including affordable housing, mental health and addictions. 
  • Improve resources for small businesses including proactive funding for increased security, crime related repairs, and guidance, prevention and response strategies for business owners and their staff. 
  • Strengthen collaboration between all levels of government, non-profits, community organizations, and small businesses to develop evidence-based policies and programs to address crime and safety.
  • Governments should also improve safety in commercial areas and public spaces, develop an improved approach to recidivism, and support diversity among insurance firms by reducing barriers to entry.

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Knix opens pop-up at Yorkdale in Toronto

Facade of the Knix pop-up store at Yorkdale in Toronto. Image supplied

Knix, a leading Canadian intimates and activewear brand, has launched a new pop-up store at the Yorkdale Shopping Centre in Toronto. It’s the brand’s fifteenth store in North America. Knix’s ambitious retail growth strategy includes plans to open over 20 new locations across Canada and the U.S. within three years.

“Community has remained at the heart of Knix since day one,” said Joanna Griffiths, Founder and President of Knix. “This location is one of the many ways we’re continuing to serve our customers, who may have never shopped with us in person before, in our hometown of Toronto.”

Knix pop-up store at Yorkdale in Toronto. Image supplied

Knix Yorkdale: Inclusive and Immersive Store Design

The new Knix pop-up spans 1,800 square feet, offering a fresh and welcoming design. The layout is thoughtfully arranged to make shopping easy. Dedicated sections for bras, underwear, and activewear are in place, with a special area for the teen line, Kt by Knix. True to Knix’s values, the store features mannequins in diverse sizes and skin tones, reflecting inclusivity. A focus on exceptional customer service ensures that shoppers receive personalized fittings.

Yorkdale is one of Canada’s most productive shopping centres in terms of sales per square foot. As a premium retail destination, it houses a diverse range retailers, including luxury. This strategic placement will provide Knix with high visibility and exposure to a discerning customer base. Yorkdale’s foot traffic offers a strong opportunity for the brand to connect with both loyal customers and new shoppers.

Knix pop-up store at Yorkdale in Toronto. Image supplied
Knix pop-up store at Yorkdale in Toronto. Image supplied

Knix Yorkdale Opening Perfect Timing for the Holiday Season

The timing of the store opening aligns with the busy holiday shopping season. Knix’s newly appointed Chief Marketing Officer, Nicole Tapscott, emphasized the importance of this launch. “We’ve made sure to highlight Toronto’s fan-favourites ahead of the gifting season, ensuring our customers can spot their go-to Knix products with ease,” said Tapscott.

The holiday collection features cozy modal lounge sets, sleepwear, lace lingerie, and best-selling bras and leakproof underwear. The collection includes rich tones and festive prints, perfect for gifting. Actress Gabrielle Union, Knix’s Brand Ambassador, will be featured in the holiday campaign. Select items are already available both in-store and online. Knix also recently introduced customizable shapewear, allowing up to eight adjustments for a perfect fit, making it ideal for the holiday season.

Knix pop-up store at Yorkdale in Toronto. Image supplied
Knix pop-up store at Yorkdale in Toronto. Image supplied

Knix: Pioneering the Future of Intimates

Founded in 2013 by Joanna Griffiths, Knix quickly became a disruptor in the intimates market. The brand launched its Leakproof Underwear in its first year, addressing a need for functional and comfortable products. In 2015, Knix introduced its first wireless bra, which became an instant hit. In 2016, the brand broke barriers by using real women of all sizes and backgrounds in its marketing.

The introduction of Kt by Knix in 2017 brought period-proof underwear to teens and tweens. Knix’s commitment to diversity and inclusion continued in 2019 with a campaign featuring women aged 50 to 81. The brand’s 2022 Confidence Tour encouraged women to walk the runway in their Knix intimates, promoting body positivity and empowerment.

Knix pop-up store at Yorkdale in Toronto. Image supplied

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Canadian resale apparel market sees strong growth: Trendex Report

Calgary Value Village Boutique. Photo by Samantha Ungaro

Resale apparel sales has been the fastest growing segment in the Canadian apparel market for the past three years, says a new report by Trendex.

In 2023, the sale of resale apparel in Canada according to Trendex, increased 13 per cent to C$4.2 billion. The same year the sale of resale apparel in the U.S. according to Thread Up increased 11 per cent to C$71.6 billion, it said.

“A report published this year by Canada’s Value Village documented the importance of both second-hand shopping and the importance of the apparel category for Canadian second-hand retailers.”

Trendex cited the following data on second-hand shopping in general:

  • 90 per cent of consumers have either shopped or donated a used item in the past year
  • 25 per cent of consumers who have shopped in a second-hand marketplace, shopped for second-hand items monthly
  • 84 per cent of consumers say that cost savings is the biggest motivator for second-hand shopping Apparel as a resale category:
  • Apparel is the number one item purchased in second-hand stores, followed by books and furniture
  • More than 30 per cent of second-hand shoppers report that second-hand apparel makes up nearly 40 per cent of their second-hand purchasing
  • 60 per cent of Gen Z consumers say that second-hand apparel makes up a quarter of their wardrobe.

Trendex said a number of factors are driving the above average growth rate for the resale apparel market:

  • Economic conditions: Canadian consumers adversely affected by inflation and high interest rates have turned to retailers who offer demonstrable value. Consumers have also identified reselling their apparel as a means to generate revenue.
  • Availability: The number of apparel retailers have continued to expand in terms of both their number and accessibility
  • Lack of negative stigma: Historically second-hand apparel carried a stigma, but especially in the case of Gen Z consumers, buying used clothing is now seen as “cool”
  • Consumers have become concerned about the ecological sustainability of a model in which garments are often worn for less than a half dozen times then discarded. Companies including Nike and lululemon have set up their own apparel resale sites.
  • The advent of the internet has facilitated buyers and selling interacting in unprecedented ways. E-commerce based fashion resellers, including ThreadUp Canada and Calgary’s Upside facilitate the resale of apparel on both a national and international level (However resale apparel sales on the internet is one eighth the sales in brick-and- mortar stores)

“From a retailing standpoint, the resale apparel market is fragmented into eight channels of distribution. The most important of the channels include resale brick-and-mortar chains, consignment shops and local thrift/second-hand shops. Value Village with its new boutique stores, indicates that within the largest channel a new sub-upscale segment is developing that could compete with consignment shops. The fastest growing resale apparel channels in 2023 were the branded resale and online apparel resale channels,” said Trendex.

“The two largest apparel resellers in Canada during 2023 were Savers Value Village and the Salvation Army with 159 and 94 stores respectively. Trendex estimates that Value Village’s 2023 apparel sales increased 4.9 per cent to C$430 million,” said the report.

Calgary Value Village Boutique. Photo by Samantha Ungaro

A forecast of the Canadian resale apparel market is dependent on a number of factors, added Trendex:

  • The overall performance of the Canadian economy
  • The increase in the number of doors and online sites selling resale apparel
  • Increased consumer awareness of sustainability. It should be noted that the 2023 market entry and subsequent growth of Shein and Temu, both fast-fashion e-commerce retailers, could conceivably set back efforts to increase sustainability as their apparel is often characterized as disposable
  • The supply of better resale apparel
  • The number of apparel brands/retailers operating their own resale program . . . ThreadUp is forecasting that the U.S. resale apparel market will increase by 16 per cent in 2024 and by 87 per cent in 2028. Trendex is forecasting that the Canadian resale apparel market will increase by 15 per cent in 2024 and by 69 per cent in 2028.

Trendex said its estimate of growth for the Canadian resale apparel market will be less than that for the U.S. because: the Canadian online resale apparel market is not as developed; the relative importance of Shein and Temu which should limit resale apparel purchases; a lack of resale apparel donations as noted by Canada’s Value Village and the Salvation Army earlier this year.

“It needs to be noted that Winners will undoubtedly be negatively affected as it will increasingly have to share the consumer interested in a “treasure hunt” with the resale apparel sector. The sector will also affect the overall growth rate for all retail apparel sales, at least for now, to an unknown degree,” added Trendex.

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Next-Gen ‘PowerPlay’ entertainment centre coming to Southcentre Mall

PowerPlay
PowerPlay

Southcentre Mall in Calgary is bringing the unique PowerPlay, an entertainment and dining destination, to the shopping centre this November.

The cutting-edge, premium entertainment emporium is set to redefine Canada’s entertainment landscape by combining immersive experiences that feature state-of-the-art technology, high-tech interactive game zones and chef-led cuisine, said Southcentre in a news release.

PowerPlay enhances Southcentre’s position as a leading community destination with a wide range of retail, services, dining and entertainment for people of all ages. This first-of-its-kind venue will feature a range of elevated gaming, entertainment and dining including dine-in micro movie theaters, high-tech games, bowling, interactive simulators, full service premium dining and a coffee bar.

“PowerPlay’s arrival is a game-changer for the local recreational and dining scene. It is one more example of how we’re able to work with brands that connect the community to some of the best dining, entertainment and retail experiences available. This innovative Calgary concept is a model entertainment destination in the heart of a growing residential area that is creating jobs close to home,” said Abigail Alfonso, General Manager, Southcentre Mall.

Moe Farhat
Moe Farhat

“At PowerPlay, we are obsessed with redefining the entertainment experience by blending cutting-edge technology, premium dining, and immersive activities all under one roof,” said Moe Farhat, Managing Partner, PowerPlay. “From our world-class entertainment experience to our dine-in micro cinemas, we’re elevating every aspect of leisure, creating a space where people come together to connect, celebrate, and make lasting memories.”

About PowerPlay      

PowerPlay said it is revolutionizing entertainment with its blend of technology-driven attractions and premium hospitality that includes:

  • Immersive Gamebox: Offers a one-of-a-kind, interactive digital gaming experience where players can step into a digital world without needing VR headsets, creating an all-encompassing 360-degree experience.
  • Strikezon Baseball Simulator: Offers an immersive, life-like baseball simulator experience for people of all ages and skill levels. Strikezon combines HD screen simulation, high-speed camera sensors, a real time pitching machine and a variety of game modes.
  • Golfzon Social: State-of-the-art golf simulators powered by Golfzon Two Vision systems that replicate the feel, challenges, and excitement of renowned golf courses, offering an immersive and realistic golfing experience.
  • Bowling & Arcade: A stylish, premium atmosphere for casual and competitive players alike.
  • Dine-in Cinemas & Elevated Dining: Indulge in a premium micro-cinema experience featuring in-seat dining and gourmet bites. Plus, a unique self-serve concession area enhanced by advanced Amazon technology that will offer easy access to a wide selection of movie refreshments.

Following its grand opening this November, PowerPlay said it will expand its Southcentre experience in 2025 to include a speakeasy, rooftop patio, laser tag arena, and a Starbucks.

Southcentre Mall, celebrating 50 years, features more than 160 stores and services, including Calgary exclusives like Crate & Barrel and Restoration Hardware.

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Canadian Retail News From Around The Web For October 24, 2024

Canadian Retail News From Around The Web

News at a Glance

Retail Insider is streamlining its Canadian retail news from around the web to include a handful of top news stories that can be viewed quickly during the day. Here are the top stories from the past 24 hours.

Top hardware and home improvement retailers honoured from across Canada (Hardlines)

How a clothes donation bin company passed itself off as a charity, while donated items were put up for sale (CTV)

CPG start ups learn how to succeed in grocery retail at Venturepark Summit (Grocery Business)

Ford tells LCBO to find Ontario paper bag supplier weeks after $11M deal inked with Quebec firm (CBC)

Quebec tribunal rejects Amazon’s challenge of Quebec warehouse’s unionization (Montreal Gazette)

‘Large-scale butter thefts’: Ontario city sees $2K in product stolen from 2 stores (Global)

Survey says Atlantic Canadians want more bang for their holiday shopping buck this year (CBC)

Manitoba extends pause on new licences to sell cannabis at urban convenience stores, gas stations (CBC)

Victoria’s Market Square welcomes custom gift shop with on-site creations (Victoria News)

New standalone liquor kiosks planned for some Manitoba stores (CBC)

Alberta vape shops at risk of shutting down (CBC)

Heather Mallick: Toronto will keep losing treasures like my favourite magazine shop in the Annex if we don’t figure out how to make space for one another (Toronto Star)

INDOCHINO appoints Sean Wrenn as VP to lead retail operations

INDOCHINO’S MADISON AVENUE STORE PHOTO: VIA INDOCHINO FACEBOOK

INDOCHINO, the world’s largest made-to-measure apparel brand, has appointed Sean Wrenn as its new Vice President of Retail Sales & Operations. Wrenn brings over 20 years of experience in retail leadership to the role. He will oversee INDOCHINO’s growing retail expansion plans, focusing on omni-channel engagement and profitability.

“Sean brings a wealth of store experience, combined with a deep understanding of the Direct-to-Consumer model,” said Drew Green, President and CEO of INDOCHINO. “With Sean heading retail, we’ll be able to speak to our customers with ‘one voice,’ a feat seldom achieved in brick-and-mortar retail.”

Strategic Leadership for INDOCHINO’s Retail Operations

Sean Wrenn

Wrenn’s primary focus will be on driving operational efficiency and expanding the company’s retail footprint. His appointment comes at a crucial time for INDOCHINO’s growth. The company is increasing its presence both online and in showrooms across North America.

Before joining INDOCHINO, Wrenn worked at Kendra Scott, a jewelry brand. During his six years there, Wrenn helped the company grow to over a billion dollars in revenue. His leadership enabled the brand to deliver best-in-class EBITDA performance year after year.

Wrenn’s background in managing both retail and Direct-to-Consumer operations uniquely qualifies him for this role. His ability to align digital and in-store operations will help INDOCHINO provide a seamless customer experience.

Wrenn is excited about his new position at INDOCHINO. He said, “This is the perfect ‘next’ in my career… a great balance of learning and contribution.”

Enhancing INDOCHINO’s Omni-Channel Strategy

INDOCHINO allows customers to shop online or in-store at one of its many showrooms. Customers can design their garments, selecting from various customization options. Each item is made to precise measurements and shipped directly to their door.

As a leader in made-to-measure apparel, INDOCHINO offers a personalized experience on a mass scale. Wrenn’s leadership will ensure consistency in the omni-channel experience. His efforts will help INDOCHINO maintain high service standards whether customers shop online or visit a showroom.

Wrenn’s expertise will also be vital as the company continues to grow. INDOCHINO’s innovative retail model has disrupted the traditional apparel sector, and Wrenn’s guidance will help the brand strengthen its position. Under his leadership, INDOCHINO’s retail operations are expected to accelerate, further solidifying its place in the market.

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