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Daily Synopsis: September 9, 2026

Welcome to the Daily Synopsis by Retail Insider. We hope you enjoy the 12 articles we published covering key developments in Canadian retail.

Canadian consumer spending remains resilient despite economic pressures, with major retailers showing growth that often exceeds U.S. counterparts consumer spending resilience. Toronto Pearson Airport is enhancing its retail and dining offerings with over 30 new openings to boost the traveller experience and regional appeal Toronto Pearson’s retail expansion. Luxury retail gets a boost as Brunello Cucinelli prepares to open at Fairmont Château Whistler, reflecting Oxford Properties’ investment in combining retail and hospitality Brunello Cucinelli’s new location.

Miniso is broadening its footprint with a second MINISO LAND in Canada focusing on quality and experiential retail formats Miniso’s expansion plans. H&M reinforced leadership with new appointments for North America and Canada, emphasizing strategic growth H&,M leadership changes. Additionally, IKEA Canada is set to open its first compact store in London, Ontario, showcasing a shift to smaller, convenient retail formats IKEA Canada compact store launch.

🗞️ The Day’s Retail Insider Article List

🌐 Canadian Retail News From Around the Web

H&M names Aneta Pokucinska North America managing director, Claudia Fetta Canada GM

H&M at CF Toronto Eaton Centre. Photo: PETROFF PARTNERSHIP ARCHITECTS

Fashion retailer H&M is reshuffling its North American leadership, appointing Aneta Pokucinska as managing director of North America and general manager of the U.S., while naming Claudia Fetta as general manager of Canada.

The appointments are effective immediately and put two long-time H&M executives in senior roles overseeing the retailer’s operations across the region.

Pokucinska has been with H&M for more than 20 years and has experience in retail operations, commercial strategy and business transformation. She has led teams across multiple markets and has served as managing director for North America since July 2026.

Before that, Pokucinska was regional manager for H&M’s business across the Americas, North East Asia and East Asia. She has also held global leadership positions, including global head of merchandising and head of business transformation.

In her expanded role, Pokucinska will focus on market performance, customer experience and the continued development of H&M’s business in the U.S. and Canada.

She will also join H&M’s Executive Management Team and report directly to H&M Group CEO Daniel Ervér.

“I’m honored to take on these expanded responsibilities and help shape the future of H&M across North America. Our success is driven by our customers and our teams, and our ability to continuously evolve. Together, we will strengthen our market position, elevate the customer experience, and deliver growth across both the U.S. and Canada,” Pokucinska said.

Fetta’s appointment as general manager of Canada is also effective Sept. 8.

H&M at CF Toronto Eaton Centre (Image: Dustin Fuhs)

She brings more than 20 years of retail leadership experience across North America and has held positions in commercial management, operations, visual merchandising and market leadership.

Fetta joined H&M in 2005 and has led teams in Canada and the United States. Most recently, she served as sales market manager for North USA & Canada.

H&M said her experience in commercial strategy, market development and customer experience has supported the company’s growth and operations across the region.

As general manager, Fetta will be responsible for advancing H&M Canada’s growth, strengthening market performance and supporting its teams as the company’s business model evolves in response to changing customer expectations.

She will report directly to Pokucinska in her role as managing director of North America.

“I am honored to take on the role of General Manager for Canada at such an exciting time for the business. Having spent nearly two decades serving customers and leading teams across Canada and North America, I have seen firsthand the incredible passion, talent, and entrepreneurial spirit that define our organization. I look forward to building on that strong foundation with our teams as we continue to strengthen our position in the market and create lasting value for our customers, partners, and colleagues across Canada,” Fetta said.

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RONA invests $40,000 in skilled trades training, launches contractor job initiative

Skilled Trades College photo
Skilled Trades College photo

RONA Inc. is renewing its partnership with Skilled Trades College of Canada for a second year, investing $40,000 in bursaries while launching a new initiative aimed at connecting graduates with contractors seeking qualified workers.

The home improvement retailer said Wednesday the RONA Future Trades Bursary program is intended to help reduce financial barriers to specialized training. The new workforce initiative will extend the partnership beyond financial assistance by creating connections between graduates and contractors looking to hire.

RONA said the program is intended to help students move from training into employment while addressing labour needs in the construction and skilled trades sectors.

“At RONA, we believe that supporting the next generation goes beyond simply funding training. Indeed, we must also create opportunities for emerging talent to put their skills into practice and build their professional future. By investing in access to training and connecting graduates with contractors, we are helping to build a stronger ecosystem for the skilled trades industry as a whole,” said Jamal Hamad, senior vice-president, professional services at RONA Inc.

Mike Di Donato, chief operating officer at Skilled Trades College, said the partnership is designed to support students through both training and their transition into the workforce.

“According to the government of Ontario’s projections, by the year 2034, one in six job openings in the province will be in skilled trades. For young people thinking about their future, this is a field full of opportunities. By providing financial assistance and connecting students to professionals, our partnership with RONA supports the entire journey from training to employment,” added Di Donato.

The bursaries are being awarded to 11 students across six Skilled Trades College campuses in Ontario.

Recipients at the Vaughan campus are Robert Walilko and Matthew Rodrigues, while Michael Stephenson and Noel O’Sullivan are recipients at the Cambridge campus.

The Ajax campus recipients are Evan Tibbles and Andreas Evans-Adamecz, while Samantha Beamish received a bursary at the Oakville campus.

Franklyn Browne is the recipient at the Toronto East campus, while Leonardo Lima and Corie Gayle received bursaries at the Toronto West campus.

Contractors interested in participating in the new workforce initiative can obtain information through RONA’s skilled trades workforce program.

RONA Inc., headquartered in Boucherville, Que., operates and services more than 425 corporate and affiliated dealer stores under the RONA+ and RONA banners. The company says it employs 21,000 people and has supported home improvement and construction projects in Canada since 1939.

Skilled Trades College of Canada, founded in 2008, is a registered career college offering year-round, hands-on pre-apprenticeship programs in electrical, plumbing, home renovation and HVAC. Its training is offered across six campuses in the Greater Toronto Area, with expansion into the U.S. market underway.

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Apple Launches AirPods 5 with Advanced Active Noise Cancellation in Toronto

Apple is launching its latest earbuds, the AirPods 5, featuring best-in-class open-ear Active Noise Cancellation (ANC) and improved sound quality. Available for pre-order starting today at a price of $179 CAD, these new audio devices will see in-store availability begin on September 18, 2026.

With a significant upgrade in ANC technology, AirPods 5 offer a noise reduction of up to 50% compared to their predecessor, AirPods 4. The new model includes a multiport acoustic architecture that enhances sound quality and provides a more natural Transparency mode, allowing users to remain aware of their surroundings.

Enhanced Sound Features

The AirPods 5 are designed to deliver richer sound across various ear shapes. An updated Adaptive EQ allows for a more personalized audio experience, making the listening experience more immersive. Users can now enjoy features like Adaptive Audio, which dynamically blends ANC and Transparency modes, depending on the environment.

Improved Durability and Design

Constructed with increased water, dust, and sweat resistance, AirPods 5 are also noted for their durability. For users looking for more features, a model with a Wireless Charging Case is available for $209 CAD, which offers enhanced battery life and volume controls integrated into the stems.

Hands-Free Intelligent Features

AirPods 5 integrate with Siri AI, providing hands-free access to various features. The AI assistant comes with enhanced capabilities, allowing users to interact seamlessly while on the move, responding to commands through head gestures or voice activation. Live Translation capabilities are also included, enabling smoother communication across different languages.

Environmental Considerations

As part of Apple’s commitment to sustainability, AirPods 5 are made from 40% recycled materials and incorporate renewable energy sources in their production. This aligns with Apple’s goal to achieve carbon neutrality across its entire business by 2030.

Pre-orders for AirPods 5 are now open, with the expected in-store offering shortly following. The integration of advanced technology at an accessible price signifies Apple’s continued effort to lead in the personal audio market.

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Apple Launches Apple Watch Series 12 Featuring Advanced Health Sensing System

Apple is introducing the Apple Watch Series 12, equipped with a newly developed Health Sensing System and advanced capabilities targeting health and fitness tracking. The watch features higher-frequency heart rate measurements and a readiness score, marking a significant advancement in wearable health technology.

The Apple Watch Series 12 employs the S11 chip, described as the company’s most powerful wearable chip, to provide the most accurate heart rate sensing available in a wearable device. It also aims to enhance user experience with features for sound recognition and Audio Intelligence.

Among its features, the watch can continuously monitor heart rate using optical and electrical sensors, measuring data approximately every five seconds. This allows users to gain insight into their overall health metrics, including a new readiness score that combines activity, vitals, and sleep quality. Apple states this feature aims to help individuals understand their body’s capacity for the day.

Design and Durability

The Apple Watch Series 12 comes in multiple finishes, including dark bronze and ceramic options. It includes upgrades such as Ceramic Shield 2, claimed to be tougher than any previous smartwatch glass. Pre-orders for the device commenced today, with physical availability slated for September 18.

Battery Life and Charging Enhancements

The watch boasts an improved battery life of up to 24 hours and faster charging capabilities. Notably, a 15-minute charge can provide up to 12 hours of additional use, a 50% enhancement over the previous model. This aspect aims to cater to users who require efficient recharging solutions.

With a focus on privacy, Apple ensures that the watch’s Audio Intelligence features are designed to respect user confidentiality. These functionalities enable sound recognition and provide users with alerts for important sounds, catering to various accessibility needs.

Overall, the Apple Watch Series 12 positions itself as a comprehensive health and fitness tool. Its official pricing starts at $549 CAD, making it accessible to a broad audience across various countries, including Canada.

For further information, users can visit www.apple.com/ca/store.

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Apple Introduces Apple Watch Ultra 4 with Advanced Health Features

Apple is proud to announce the launch of the Apple Watch Ultra 4. This latest model features the new Health Sensing System, which provides the most accurate heart rate monitoring in a wearable device, along with extended battery life designed for various outdoor activities.

Equipped with the advanced S11 chip, the Apple Watch Ultra 4 delivers enhanced heart rate variability measurements and offers a new readiness score to help athletes optimize their training. Users can track outdoor workouts for up to 45 hours, combined with precise GPS capabilities, making it a robust choice for fitness enthusiasts.

Among the significant improvements is the Health Sensing System, redesigned to ensure continuous and high-fidelity health monitoring. It introduces new optical and electrical heart sensors, increasing measurement frequency and providing insights that help users better understand their physiological state.

New Features and Capabilities

The readiness feature offers users a daily score based on their recent activity and sleep, advising on whether they should recover, pace themselves, or push forward. This feature continuously updates, providing real-time feedback to support an active lifestyle.

Battery life has also seen a notable enhancement, with the Apple Watch Ultra 4 now allowing up to 50 hours for typical use and up to 84 hours in Low Power Mode. This increase supports extended outdoor workout tracking, accommodating users in long-duration events.

Audio and Intelligence Features

The introduction of Audio Intelligence marks a significant upgrade. This feature allows users to stay alert to important sounds and helps maintain engagement in conversations. It includes new functionalities such as Live Rewind and Sound Recognition, designed with user privacy in mind.

Availability and Pricing

The Apple Watch Ultra 4 is available for pre-order today, with in-store availability starting on September 18. It is priced starting at $1,099 CAD, with a range of new watch bands also launched simultaneously.

Apple continues its mission to integrate advanced technology with user health, ensuring that the Apple Watch remains a leader in the wearable market.

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Apple Introduces iPhone Duo with Breakthrough Foldable Design

Customers can soon pre-order the iPhone 18 Pro lineup, the next generation of Apple Watch, and AirPods 5, along with all-new accessories. Photo: Apple.

Apple is launching the iPhone Duo, its first foldable smartphone, designed to enhance user experience through its innovative dual-display feature and new hardware capabilities.

The iPhone Duo boasts a 7.6-inch inner display and a 5.4-inch outer display, providing a versatile interface for viewing content, gaming, and multitasking. When closed, it offers 90 percent of the screen area found in the iPhone 18 Pro while remaining pocket-friendly. This foldable design is built on a precision hinge and an advanced camera system that allows for a variety of photography experiences not previously possible on iPhones.

According to John Ternus, Apple’s CEO, “iPhone Duo is the most transformational change to iPhone since the original…” highlighting the emphasis on delivering an intuitive user experience. The device supports various use cases, whether for content consumption, app multitasking, or gaming, thanks to the powerful A20 Pro chip.

Innovative Features and Design

The new iPhone Duo features a durable construction made of grade 5 titanium, ensuring strength with a premium feel. The displays are crafted with advanced materials to minimize glare and reflection, providing users with a seamless visual experience. Apple has engineered this foldable device to withstand everyday wear, equipped with an IP68 rating for water and dust resistance.

Camera capabilities have also been enhanced significantly. The iPhone Duo is equipped with a 48MP Fusion Main camera, allowing users to take high-quality images even in low-light conditions. Its unique foldable design unlocks new photography functionalities, such as the ability to take selfies with the rear cameras.

Enhanced Software Experience

The introduction of iOS 27 has been tailored specifically for the new iPhone Duo, offering familiar navigation along with new functionality. Users can interact with widgets and multitask more effectively by opening two apps side by side for the first time on an iPhone.

Alongside the powerful hardware, iPhone Duo will leverage Apple Intelligence and an all-new Siri AI for improved personalization and task execution, making it a smart device that understands user context better than ever.

Pre-Orders and Pricing

iPhone Duo is set to start at CAD $2,999, with pre-orders available beginning on October 16, 2026, and general availability starting October 23. The device will be available in two colours: star white and night sky. Additional accessories, like the iPhone Duo Case and Folio, will be introduced alongside the main product.

This new addition to the iPhone lineup demonstrates Apple’s commitment to innovation in smartphone technology while addressing the evolving needs of users for greater functionality and enhanced experiences.

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Apple Launches iPhone 18 Pro and iPhone 18 Pro Max in Canada

Apple is launching the iPhone 18 Pro and iPhone 18 Pro Max, featuring the most advanced camera system ever incorporated into an iPhone. These new models showcase advancements in battery life, processing power, and user experience through enhanced AI capabilities powered by the A20 Pro chip.

The iPhone 18 Pro models introduce a 48MP Fusion Main camera with variable aperture, providing users with unprecedented creative control. The new Pro controls allow for customized settings in the Camera app, catering to both casual users and professional photographers. With the inclusion of a next-generation vapour chamber, users can expect the highest sustained performance in iPhone history.

Pre-orders for the iPhone 18 Pro and iPhone 18 Pro Max will begin on Saturday, September 12, with both models officially available starting Friday, September 18. Apple also confirmed that these devices will offer four attractive finishes: black, silver, glacier, and an all-new burgundy.

Key Features and Enhancements

Both models boast significant innovations, including enhanced battery life that allows for up to 36 hours of video playback on the iPhone 18 Pro and 45 hours on the iPhone 18 Pro Max. These improvements are largely due to advancements in Apple silicon and a larger battery capacity. Additionally, the new A20 Pro chip promises faster processing speeds and superior visual performance, enhancing gaming and app usage experiences.

The integration of Siri AI with iOS 27 will further enrich user interaction, with capabilities that adapt based on personal context. Siri will now assist users in managing their tasks more efficiently by understanding what is on their screens, responding to queries more conversationally, and helping users find information across various apps.

Camera Innovations

The highlight of the new models remains the advanced camera system. The iPhone 18 Pro’s variable aperture feature enables users to manually control settings such as lens aperture, shutter speed, and white balance. This flexibility, combined with enhanced computational imaging features, allows for stunning photography both in low light and complex lighting environments.

Apple has also introduced the Apple Reference Image feature, which authenticates photos taken with the new models. This allows users to compare the main image with its unaltered reference version directly in the Photos app, catering to the needs of photographers and visual content creators.

Battery and Environmental Commitment

Both iPhone 18 models emphasize efficiency, featuring new designs that not only extend battery life but also align with Apple’s sustainability goals. The devices incorporate up to 40% recycled materials and are produced using renewable energy, contributing to Apple’s commitment to achieving carbon neutrality by 2030.

The iPhone 18 Pro and iPhone 18 Pro Max start at CAD 1,749 and CAD 1,899, respectively, and will be available through various Apple Store locations and online platforms. Overall, these new models are poised to set new benchmarks in mobile technology and sustainability.

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Canadian Consumers Keep Spending Despite Weak Economy and Trade War

La Maison Simons at Toronto's Yorkdale Shopping Centre, August 14, 2025. Photo: Craig Patterson

Canadian consumers have plenty of reasons to cut back. The labour market is weakening, household debt remains high and the trade dispute with the United States is adding another layer of uncertainty for businesses and households.

They are still spending.

Recent results from some of North America’s largest retailers show Canadian sales holding up well and, in several cases, growing faster than comparable U.S. businesses. Walmart Canada has recently outpaced Walmart U.S. on sales growth. TJX Canada, which operates Winners, Marshalls and HomeSense, continues to post strong comparable sales. Home Depot has also identified Canada as an outperforming market.

The results do not show that Canadian households are financially stronger than Americans. They point to consumers who remain active despite a difficult economic backdrop, with value playing a larger role in where money gets spent.

Walmart Canada Picks Up Pace

Walmart Canada generated US$6.38 billion in net sales during the quarter ended July 31, up 4.3 per cent from a year earlier. Walmart U.S. sales rose 3.5 per cent over the same period.

The gap is wider over the first six months of Walmart’s fiscal year. Canadian sales reached US$12.1 billion, up 7.5 per cent from a year earlier. Walmart U.S. sales increased about 4 per cent.

The U.S. business is also slowing on a comparable-sales basis. Walmart U.S. comparable sales excluding fuel increased 2.6 per cent in the second quarter, down from 4.6 per cent a year earlier.

There is an important qualification. Walmart reports its Canadian sales in U.S. dollars, which means exchange rates affect the year-over-year comparison. The company does not provide a separate constant-currency net-sales figure for Canada.

Even with that limitation, the direction of the Canadian business is worth watching. Walmart Canada grew more slowly than Walmart U.S. in the previous fiscal year. That relative performance has since reversed.

Walmart’s results alone would provide limited evidence of a broader shift in consumer behaviour. Results elsewhere make the comparison more significant.

Winners, Marshalls and HomeSense Run Ahead

TJX provides a cleaner comparison because the company reports comparable sales separately for Canada and its U.S. divisions.

TJX Canada posted a 6 per cent comparable-sales increase in its latest quarter. Comparable sales at Marmaxx, the U.S. division that includes T.J. Maxx, Marshalls and Sierra, increased 1 per cent.

Canadian net sales reached US$1.47 billion, up 6 per cent as reported and 8 per cent at constant currency. Comparable sales in Canada were up 7 per cent over the first half of the year.

The source of that growth matters. TJX said increases in customer transactions and average basket drove Canadian comparable sales. Customers are visiting more often and spending more when they do.

Canada was already one of TJX’s stronger markets. Canadian comparable sales increased 9 per cent in the same quarter last year, compared with 3 per cent at Marmaxx.

The comparison still needs context. Marmaxx had a weak second quarter, while HomeGoods in the U.S. posted a 7 per cent comparable-sales increase. TJX Canada’s results are strong, but format and category remain important alongside geography.

Home Depot Adds Another Category

Home Depot broadens the picture beyond off-price and general merchandise retail.

Company-wide comparable sales increased 1.7 per cent in its latest quarter, while U.S. comparable sales rose 1.3 per cent. Management said Canada and Mexico performed above the company average and pointed to improving Canadian results.

The retailer also reported positive comparable growth in Canadian transactions and units during the first half.

That is useful context given the state of Canadian housing. Affordability remains difficult and residential activity has been uneven, yet consumers have continued spending on home improvement.

Costco Shows How Quickly the Picture Can Change

Costco provides the strongest reason to avoid declaring a broad Canadian victory over the U.S. consumer.

During the company’s fiscal third quarter, reported comparable sales increased 10.7 per cent in Canada and 9.4 per cent in the United States. After gasoline and foreign exchange were removed, Canada grew 6.2 per cent compared with 6.8 per cent in the U.S. Over the first 36 weeks of the fiscal year, adjusted Canadian comparable sales remained ahead at 7.6 per cent versus 6.4 per cent.

The advantage disappeared over the summer.

Adjusted Canadian comparable sales increased 4.9 per cent in June and July, trailing the U.S. in both months. In August, adjusted Canadian growth slowed further to 2.8 per cent, compared with 5.6 per cent in the United States.

For Costco’s full fiscal year, the two markets finished almost even. Adjusted comparable sales increased 6.7 per cent in Canada and 6.6 per cent in the U.S.

Costco’s results make the broader point clear. Canadian consumers performed strongly through much of 2026, but the evidence does not support a blanket conclusion that they are outperforming Americans across retail.

Retail Sales Show Consumers Are Still Buying

Broader Canadian spending data support the retailer results.

Retail sales increased 0.6 per cent in June to $74.3 billion. Core retail sales, which exclude motor vehicles and gasoline, increased 1.2 per cent. General merchandise sales rose 2.7 per cent, while clothing, accessories, footwear and jewellery increased 3.1 per cent.

Toronto recorded a particularly strong month, with retail sales rising 3.9 per cent.

The volume number is also important. Retail sales increased 1.5 per cent in volume terms, meaning higher prices alone did not account for the gain. Retail e-commerce sales increased 9.9 per cent month over month to $5.7 billion.

Household spending also contributed to Canadian economic growth during the second quarter. Real GDP increased 0.8 per cent from the previous quarter, with household consumption increasing by the same amount.

Disposable income rose faster than nominal household spending during the quarter, although government transfers, including a one-time GST/HST credit top-up, contributed to the income gain.

The figures show household demand remained firm through the second quarter. They do not show consumers free of financial pressure.

The Labour Market Says Something Else

Employment is the clearest risk. Canada lost approximately 42,000 jobs in August and the unemployment rate remained at 6.4 per cent. Average hourly wage growth slowed to about 2 per cent year over year.

The August decline followed several stronger months, so one monthly report does not establish a sustained employment contraction. The direction of the labour market nevertheless matters for retailers.

Consumers can remain cautious about the economy while continuing to shop. Sustained job losses are harder for household budgets to absorb.

Trade uncertainty creates another source of pressure. Tariffs and counter-tariffs move through supply chains at different speeds, affecting costs, sourcing decisions, pricing and margins before the full impact reaches consumers.

Value Retailers Are Winning

The retailers producing some of Canada’s stronger results provide a clue about where consumers are directing their money.

Walmart, Winners, Marshalls, HomeSense, Dollarama and Costco have different formats, but price and perceived value are central to each business.

Dollarama’s Canadian comparable sales increased 5.6 per cent in its most recently reported quarter. TJX Canada is producing higher transactions and basket sizes. Walmart competes heavily on price across grocery and general merchandise.

The evidence does not prove that Canadian spending strength is being driven by a wholesale shift toward value retailers. It does show that companies with strong value propositions are capturing meaningful spending.

Consumers are choosing where to spend, where to trade down and which purchases can wait.

For retailers, that leaves less room for weak assortments, unclear positioning or prices customers cannot justify.

The Fall Will Be a Harder Test

There are already signs that momentum could be slowing.

Statistics Canada’s advance estimate indicates retail sales fell 0.8 per cent in July after the strong June result. The estimate is preliminary and was based on responses from 56.5 per cent of companies surveyed, making the final July data important to watch.

Costco provides a more current warning. Its adjusted Canadian comparable-sales growth fell to 2.8 per cent in August after reaching 4.9 per cent in both June and July. U.S. growth was stronger throughout the three-month period.

Employment remains the bigger concern. If weakness persists, pressure will eventually reach discretionary spending.

The trade dispute adds another variable. Retailers and suppliers can absorb some tariff-related costs, change sourcing, adjust promotions or raise prices, but each response affects either margins or consumers.

The next few months should provide a clearer read on how much spending strength remains.

Retailers Still Have Reasons to Invest in Canada

Canada’s difficult economic headlines have not brought retail expansion to a halt.

TJX continues to see room for store growth, Walmart is investing in its Canadian operations and Dollarama continues to add locations. Home Depot has also identified Canada as a strong market.

Retailers make real estate decisions using store economics alongside national economic indicators. Sales productivity, traffic, occupancy costs, available locations, competition and population trends determine whether another store makes financial sense.

For landlords and leasing teams, that distinction matters. Cautious consumers can still produce strong stores, particularly for retailers that are taking market share or giving customers a clear reason to visit.

There is no guarantee Canadian consumer spending holds up through the rest of 2026. Employment has weakened, Costco’s latest Canadian numbers have slowed and the full effects of the trade dispute have yet to work through household budgets.

The performance to date is still notable. Consumers kept spending through a period when the economic backdrop suggested a sharper pullback was possible, and several large retailers recorded strong Canadian results along the way.

For retailers, the bigger issue is where the money is going. Canadian consumers have become harder to win over, and value appears to be carrying more weight in their decisions.

The fall will show how durable that spending really is.

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Neo Financial chops 10% of its workforce

Neo Financial photo
Neo Financial photo

Calgary-based Neo Financial has laid off 102 people, about 10 per cent of its staff in what the company’s co-founder and CEO says is “one of the hardest decisions we’ve made as a company.”

In a LinkedIn post, Andrew Chau said the strategic direction of Neo rests with him as CEO and he takes full accountability for the decisions that brought the company to this.

“Our ambition has always been our defining strength, and it always will be. As we grew rapidly over the years, building almost everything at once meant complexity crept in and everything moved slower, while great people worked tirelessly covering too much ground,” Chau wrote in his message to employees.

“You came to Neo to build world-class products for Canadians and get them into users’ hands.  That is why today is not about shrinking our ambition. It’s about being laser focused on delivering what Canadians need.

“We exist to help every Canadian make real financial progress.  That means meeting Canadians where they are and helping them turn daily money management into better credit, build real savings, and ultimately unlock homeownership.”

He said that’s the mission and 100 per cent of its energy will go there. 

“To execute on this, we’re going to operate as a simpler and faster team with the utmost clarity of direction. We’re going to build fewer things faster, and build them exceptionally well,” said Chau.

“None of that makes today easier for the people leaving. These are not names on a chart. They are teammates and friends who built this company with us. There is no good way to do this. We tried to make a hard day more manageable in the ways that count: departing teammates are receiving severance, extended benefits coverage, waived equity cliff for those who haven’t hit their cliff yet, and career transition support. For anyone leaving who wants it, we’re helping them find their next role, and I’m personally making introductions across my network.”

Neo Financial is a technology company building what it says is a more rewarding financial experience through reimagined spending, savings, investing, and mortgages. It was founded in 2019 by the co-founders of SkipTheDishes.

Chau told remaining staff that the work ahead is clearer than it has been in a long time, “and the people doing it are the ones who will define what Neo becomes.”

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