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T. LINE continues to expand retail presence through strategic partnerships

T. LINE
T. LINE

From the beginning, the T. LINE brand has been rooted in thoughtful, intentional design—”and as we’ve grown, we’ve refined how we bring that to life,” says founders Britt Barkwell and Alia Bissett.

“In 2026, we’re moving beyond traditional seasonal deliveries in favor of a more fluid rhythm: limited-edition drops released alongside our core shirting. It allows us to introduce considered newness throughout the year while continuing to build on the silhouettes women return to season after season,” say the two business owners in a letter to customers.

Its first two editions set the tone for the year ahead. In January they introduced The Shirting Wardrobe, a refined edit of its foundational silhouettes, alongside a new “find your shirt” tool designed to make discovering the right fit and style effortless. In February they launched The New Blue, a transition-ready palette that also marks the debut of chambray at T. LINE, offered in three classic shades—indigo, navy, and blue.

“For spring, we turn toward colour—introducing a bold colour-blocked capsule that plays with contrast, saturation, and unexpected combinations, bringing a fresh energy to our core silhouettes. As we move into summer, La Dolce Vita follows, defined by bold stripes in primary hues—an expressive, sun-soaked take on warm-weather shirting,” they say.

Britt Barkwell and Alia Bissett
Britt Barkwell and Alia Bissett

“As we enter our fourth year, we’re excited to continue expanding our retail presence through strategic partnerships. This spring, we build on our U.S. presence with ongoing collaborations with Kirna Zabête in New York and Palm Beach, and Teller in Los Angeles and Montecito.

“Alongside these releases, we are introducing T. CLUB—a new editorial series rooted in conversation and community. The series begins with an editorial moment, showcasing a curated group of women in our shirts—an iconic celebration of shirting and the way it’s worn in real life. This is followed by T. CLUB In Conversation, an in-store series where we sit down with these women to explore their perspectives, practices, and what informs the way they live and work.”

Founded in 2022, T. LINE is a contemporary womenswear brand built on the iconic staying power of shirt dressing. Purveying always-classic closet essentials that complement their core shirting, T. LINE believes in crafting thoughtfully edited collections that transcend trends and outlast a single season.

T. LINE founders Barkwell, a creative and marketing lead who launched editorial platforms at notable brands like Club Monaco and Canadian retailer Holt Renfrew, and Bissett, the former Director of Strategy at Holt Renfrew, each bring over a decade of fashion acumen. After seeing a gap in the market for shirting-first brands that were both classically cool and accessible, the pair were keen on carving out their own viewpoint.

“There are always interesting things happening in the retail industry. From more of a global perspective, there are a lot of great new brands coming into the market, “ said Bissett in an interview.

“I think generally a lot of these brands are doing a great job being fantastic direct-to-consumer businesses, similar to us, where we’re really focused on what we’re doing from a direct-to-consumer business perspective, and then also being super selective and strategic about who they’re partnering with from a retail perspective.

“I mean, obviously, particularly in the U.S., we’re seeing some sad stories in a way, with Saks filing for bankruptcy . . . It’s a tough time for a lot of wholesale accounts, and that business is changing. But I think what’s really cool is we’re seeing so many new brands still launching in spite of that and just shifting models. I think the reliance on wholesale is maybe not as deep as it was at one time, at least for those big retailers.

“I think what’s also really cool is that boutiques have really risen. There are so many— even in Toronto—so many wonderful boutiques with amazing buyers who know their customers intimately. I think that is where brands are partnering now. It’s really cool how a lot of brands are now really owning their story, owning the relationships with their customers, and then being super strategic about where they’re locating and who they’re partnering with, and continuing to grow. So I think everyone’s being smart. I think everyone’s doing the best they can in the environment, and obviously there’s still a ton of opportunity given the number of entrants coming into the market. I think it’s still a really inspiring place to be.”

T. LINE
T. LINE

“With the volatility that we see in the market and in the economy in general, that’s something we’ve definitely focused on—what can we actually control in our business? I think placing emphasis on our direct-to-consumer business, where we really own that customer relationship—we can control our margins. We just have more control over our business. I think that’s somewhere we are definitely placing more emphasis,” added Barkwell.

Barkwell said the brand has shifted its model from being primarily focused on huge seasonal collections to more of a drop model, where it focuses on tightly edited assortments.

Bissett said the brand had a few insights.

“Because we have so much great information from our direct-to-consumer business, we’re really able to adjust and pivot our business based on what our customers are telling us, both through the data and through anecdotal feedback we get from the women,” she said.

“We’re really finding that, for us, it’s best to be nimble and able to give these women what they need when they need it, which has directed us into more of a monthly drop cadence, as opposed to dropping a big collection and then waiting and dropping another big collection.

“Our customers are very much “buy now, want to wear immediately.” Because we’re able to produce in Canada—we’re producing in the GTA—it’s nice that we can be nimble. We can design, produce, and get stuff out relatively quickly.

T. LINE
T. LINE

“So we thought, why not take advantage of that opportunity, as opposed to planning at least a year out for the next collection? It’s fun for us, and it’s more newness. People see things online and want them immediately.

“For us, it’s an opportunity to have more newness more often. Whereas if we were dropping a single collection that had to live throughout the whole season, people tend to get a bit bored, and it’s not as exciting.”

Barkwell said the brand still has its store in Rosedale, Toronto which is doing really well and it’s looking at strategic partnerships with various retailers in the U.S.

“It’s really about looking at who those strategic partners are that we can work with. It’s more of a branding exercise, because they share the same customer and are in markets we’re interested in. It’s about being more strategic about the wholesale accounts we’re pursuing,” she explained.

Barkwell said the two have thought about another physical location for the brand.

“That’s something we’re always looking at—spaces and opportunities. Eventually, that’s something we absolutely would like to do,” she said.

“Having our own store and space is something we can really control, and it’s a real reflection of our brand. It’s been such an incredible way to connect with our customers, get feedback, and evolve the space on our own terms.

“We originally launched something called T. CLUB which is an editorial series where we feature women wearing our shirts—women we admire who are doing interesting things in their careers and elsewhere. We’re evolving that into an in-store series called T. CLUB in Conversation. That will be a nice extension where we can bring women into the store.”

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Fairmont Pacific Rim appoints new executive pastry chef

Fairmont Pacific Rim image
Fairmont Pacific Rim image

Fairmont Pacific Rim in Vancouver has appointed Chad Yamagata as its new executive pastry chef, bringing more than two decades of international experience leading pastry programs at some of the world’s most renowned luxury hotels. 

He will oversee all pastry operations across the hotel’s culinary venues, as well as lead the pastry program at the hotel’s award-winning restaurant, Botanist, said the luxury hotel.  

Yamagata joins the Forbes Travel Guide Five-Star property with a career spanning South Korea, Dubai, and Canada. Known for his refined and elegant approach to dessert, he has built a reputation for delivering elevated guest experiences while creating and mentoring pastry teams, it added.

Jens Moesker
Jens Moesker

“We are thrilled to have Chad join our culinary team,” said Jens Moesker, regional vice president and general manager, Fairmont Pacific Rim. “He introduces a new level of artistry and global perspective to our dessert and pastry program, and we look forward to the creativity and leadership he will bring to Fairmont Pacific Rim.” 

Most recently, Yamagata was the owner and pastry chef of SEE WHY Patisserie & Dessert Studio in Seoul, Korea, where he led a program of bespoke dessert collaborations with leading global luxury brands, such as Louis Vuitton, Bottega Veneta, Van Cleef & Arpels, Balenciaga, Gucci, and Thom Browne. 

His resume also includes the role of executive pastry chef at five-star hotels such as St. Regis Hong Kong and JW Marriott Dongdaemun in Seoul. He was also the corporate executive pastry chef of South Korean celebrity chef Edward Kwon’s restaurant group, EK Foods. 

“I’m honoured to be returning home to Vancouver and joining the talented team at Fairmont Pacific Rim,” said Yamagata. “This is an incredible opportunity to lead the pastry program across such a dynamic property, including the Michelin Guide-recommended Botanist. I look forward to creating memorable dessert experiences for our guests.” 

Fairmont Pacific Rim – Vancouver’s definitive luxury hotel – was rated the World’s Best Business Hotel by Condé Nast Traveler readers and awarded the coveted Forbes Travel Guide Five-Star and AAA Five Diamond Ratings. The ultramodern downtown hotel offers unobstructed mountain and harbour views, combining the best of the Pacific Rim in its architecture and décor. The hotel features three award-winning dining destinations, resort-style Forbes Five Star Willow Stream Spa, rooftop and pool sundeck, lavish guestrooms, and a variety of the city’s most luxurious suites.

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Sleep Country raises awareness of ‘sleep shaming’

Sleep Country photo
Sleep Country photo

Canadians are exhausted and public transit has become the most honest place you can see it. Eyes close, heads lean, bodies slow… then a jolt awake and a quick look around, as if being “caught” napping is something to be embarrassed about. 

That moment is at the heart of sleep shaming and it’s exactly what Sleep Country set out to normalize during Sleep Awareness Month in March.

Building on their Stop Sleep Shaming movement, Sleep Country reinforced a simple message: there’s no shame in prioritizing your sleep and, by extension, your health and day-to-day performance.

A new national survey commissioned by Sleep Country found that seven in 10 Canadians feel exhausted at least a few days per week and it shows up most clearly on public transit, where 82% of riders have felt the urge to fall asleep during their commute however more than half feel self-conscious about dozing off in public.

To bring that reality to life during Sleep Awareness Month, and help normalize rest without shame, Sleep Country transformed a TTC streetcar into a calm “Permission to Snooze” zone with live musical performances featuring popular lullabies, travel pillows, and sleep masks. 

The message: if you can find a quiet 10 minutes of rest between stops, take them. Permission to snooze: granted.

John Myhal
John Myhal

John Myhal, Brand Marketing Director, of Sleep Country, said the brand unveiled last year its new Sleep Awareness Month campaign around “Stop Sleep Shaming.” 

“This topic was super interesting. Basically, the idea here is that there’s this taboo, mini cultural tension that we have where a lot of people inadvertently—and it’s actually half of Canadians—shame other people about getting rest and sleep,” he explained.

“So it’s about one in two Canadians who shame somebody for sleeping. Whether it’s, “Hey, why are you going to bed at nine o’clock? Why are you leaving the party early? Why are you sleeping in?”—all those things. And more than one in two Canadians have been shamed.

“So it’s this very interesting topic that hits at this cultural tension: we have such a hustle culture, it’s all about glorifying burnout, it’s all about the grind, and it’s leading people to neglect their sleep, but then also shame others when they do get good sleep.

“As Sleep Country, we’re all about wanting to awaken Canadians to the power of sleep. We want to champion sleep for the industry, for Canadians across the country. We loved this topic because it hit on this cultural truth—that this behaviour is happening and people don’t even realize it.

“It was actually really interesting when we developed this. When we first landed on it with our agency, Mechanism, once they brought this forward, we all were like, “Oh my God.” In the room, you could see the light bulbs go off. I was like, “Oh my God, I’ve been shaming my wife for going to bed at nine o’clock at night.” Everyone was like, “Oh my God, I just got shamed earlier.” So it was just such a unique, great thing. We’ve done a bunch of research since then to support that.”

The campaign was launched last year and brought this taboo topic to life. For this year, Sleep Country wanted to take it a step further. In January and February, there were a lot of return-to-work orders happening across the country. This push to go back to offices was, for Sleep Country, another signal of hustle culture and burnout.

“One of the most common places where this was physically manifesting was on transit. You were seeing hugely packed—especially in Toronto—Union Station was packed, GO Train, TTC, completely full of people being ushered back into work. Again, this idea of hustle culture,” noted Myhal.

Sleep Country photo
Sleep Country photo

“We did further research on the fact that for people who commute into work, a vast majority want to sleep. More than half of people — 82% of riders — feel an urge to rest on transit, but more than half of them are self-conscious about it. So they choose not to give themselves permission to rest.

“So the idea here was — inside the campaign, with what was happening culturally and this self-conscious feeling — it led us to an activation where we could literally have a musician come into a TTC streetcar. We took over a TTC streetcar, had them play lullabies, and the idea was to give permission to riders on transit to get some rest anytime they could.”

Sleep Country photo
Sleep Country photo

Sleep Country gave away some items like travel pillows, sleep masks, and a coupon they could take to their local Sleep Country and redeem.

In Montreal, a similar campaign was held for Dormez-vous, which is under the Sleep Country umbrella, on the REM (Réseau express métropolitain) with a violinist from Cirque du Soleil.”

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Daily Synopsis: Apr 6, 2026

Today’s Retail Insider articles are listed below, followed by Canadian Retail News From Around the Web. Coverage focuses on how food and experiential retail are shaping Toronto leasing trends, with small spaces attracting dynamic tenants in food and fitness. We also delve into growing concerns over food fraud in Canada and Walmart Canada’s launch of enhanced e-commerce shopper insights. Together, these and other stories highlight evolving consumer demands and the critical role of data and trust in retail’s future.

 

🗞️ The Day’s Retail Insider Article List

 

🌐 Canadian Retail News From Around the Web

Restaurants Canada calls on provinces to urgently opt-in to temporary TFW cap increase for rural regions

Andrea Piacquadio photo
Andrea Piacquadio photo

Rural restaurants are waiting to hear from provincial governments on whether they will receive a temporary reprieve for their labour force challenges through the Temporary Foreign Worker (TFW) cap increase, says Restaurants Canada.

On March 13, the federal government announced it would temporarily increase the cap on TFWs in rural regions experiencing severe labour shortages, but only if the province officially requests it. While April 1 was the first day employers could potentially participate in this change, most have yet to hear from their provincial governments, said the national organization.

Kelly Higginson
Kelly Higginson

“Restaurants Canada is asking provincial governments across the country to support rural restaurants and communities by opting into this temporary TFW cap increase,” said Kelly Higginson, President and CEO of Restaurants Canada. “We need long-term workforce solutions that include investments in youth training, technology and immigration with a path to permanent residency, but in the meantime, restaurants need workers now.”

TFWs represent just 3% of the foodservice workforce and are a last resort for employers, filling critical gaps in communities with aging populations, shrinking workforces and declining youth participation rates. Hiring a TFW is expensive and employers must prove they have been unable to hire locally at the prevailing market wage. They often fill skilled positions, like chefs or cooks, or hard-to-fill shifts, like overnights. When these roles go unfilled, restaurants have to drop shifts, cut hours of operation or possibly close their businesses, explained Restaurants Canada.

“In some rural communities, restaurants may be the only source of local employment for youth,” added Higginson. “They are community gathering spaces, places for travelers and locals to have a meal. Losing a restaurant in these communities is devastating.”

Restaurants Canada said its Many Hands Make Restaurants Work campaign highlights the systemic labour force challenges facing the foodservice industry that employs more than 1.2 million people, 39% of whom are youth, and serves more than 23 million visitors every day. Despite having the second highest wage growth of any industry since 2021, there are 70,000 foodservice jobs vacant across the country.

Restaurants Canada is a national, not-for-profit association advancing Canada’s diverse and dynamic foodservice industry. Restaurants are a $125 billion industry employing 1.2 million Canadians and the number one source of first-time jobs in Canada.

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Food and Experiential Retail Drive Toronto Leasing

Yonge Street in Toronto. Photo: Dustin Fuhs

Toronto retail leasing trends are increasingly being shaped by a shift toward food, fitness, and experience-driven concepts, as tenants compete for limited space across the city’s urban corridors.

New data from JLL shows that food and beverage operators led all leasing activity in the fourth quarter of 2025, accounting for eight transactions totaling more than 12,000 square feet. The continued dominance of the category reflects both strong consumer demand and the adaptability of food-based concepts in high-traffic, streetfront environments.

At the same time, a growing number of experiential and service-oriented tenants are reshaping the mix of retailers on Toronto’s key streets.

Experiential Retail Gains Momentum

Beyond traditional retail categories, entertainment and activity-based concepts are emerging as a notable force in the market.

JLL’s report highlights recent leases by tenants such as Hyve and Cardify on Queen Street West, signaling increased demand for spaces that offer interactive or experience-driven formats . These concepts are designed to draw customers through engagement rather than purely transactional shopping.

This shift reflects broader changes in consumer behaviour, where physical retail spaces are expected to provide social, recreational, or immersive experiences in addition to products.

For landlords, experiential tenants can also help drive traffic and extend dwell time, making them an increasingly attractive component of tenant mix strategies.

Looking towards the intersection of Yonge and Bloor — Future Shake Shack in an historic building at 765 Yonge Street in Toronto. Image: Craig Patterson

Smaller Spaces, Stronger Demand

One of the defining characteristics of current Toronto retail leasing trends is the strong demand for smaller-format spaces.

Brandon Gorman

Brandon Gorman, Executive Vice President at JLL Canada, noted that much of the activity is concentrated in units under 2,000 square feet. These spaces are particularly well suited for food and beverage operators, boutique retailers, and service-based businesses.

“We’re seeing a lot of activity in the sub-2,000 square foot range,” he said. “If it’s smaller format space with guaranteed term, that’s where there’s a lot of demand.”

In many cases, these spaces are attracting multiple offers, particularly when landlords are able to provide longer lease terms. This has created a competitive environment where well-positioned units can lease quickly.

Leasing Quality Improves Along Yonge Street

Toronto’s busiest retail corridors are also seeing a shift in tenant quality as leasing conditions evolve.

On Yonge Street, particularly between Gerrard and Bloor, the ability for landlords to offer longer lease terms has allowed for a transition toward stronger, more established tenants. In previous years, uncertainty around redevelopment timelines often limited lease durations, resulting in a higher proportion of short-term or lower-tier operators.

As those constraints ease, landlords are increasingly able to attract higher-quality tenants, which in turn supports higher rents and more stable long-term occupancy.

Food Anchors and Fitness Concepts Expand

Food and beverage continues to serve as a primary anchor for both streetfront retail and mixed-use developments.

Recent openings across Toronto, including major food hall concepts and quick-service expansions, reflect the category’s ability to generate consistent traffic. At the same time, fitness operators remain active in the market, particularly in dense urban areas where demand for wellness-oriented services remains strong.

These categories are often less dependent on traditional retail cycles and can perform well even during periods of economic uncertainty, making them attractive to both landlords and investors.

Market Conditions Support Continued Evolution

While Toronto retail leasing trends remain strong, the market is also entering a period of adjustment.

JLL notes that retail sales growth is expected to moderate in 2026 as consumer confidence softens and spending becomes more value-driven. However, the structural demand for well-located retail space is expected to remain intact.

The continued recovery of tourism, strong midweek office attendance, and population growth are all supporting long-term demand for physical retail environments.

A More Curated Retail Landscape

The result is a retail landscape that is becoming more curated and intentional. Rather than relying on traditional merchandising alone, landlords and tenants are increasingly focused on creating environments that blend food, service, and experience. This shift is particularly evident in Toronto’s urban corridors, where space is limited and competition is high.

As the market continues to evolve, Toronto retail leasing trends will likely be defined by flexibility, creativity, and a continued emphasis on experience-driven concepts that resonate with modern consumers.

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Food Fraud Is Becoming a Business Model in Canada

Maple syrup in a grocery store. Image: RI/Google

A recent investigation has shaken one of Quebec’s most iconic industries. Authorities are examining allegations that maple syrup sold in grocery stores—linked to a Quebec producer—may have been adulterated with cheaper sugars while still being marketed as “pure.” Products have been pulled, regulators are involved, and once again, Canadians are left asking a familiar question: how did this go unnoticed?

Maple syrup is not just another product. In Quebec, it is culture, identity, and economic pride. But this case isn’t really about syrup.

It’s about something much bigger—and far more troubling.

Food fraud is not an anomaly. It is a feature of modern food systems.

When a product labeled as “pure” is anything but, that’s not a technical violation—it’s deception. And it’s happening more often than most consumers realize. As food prices rise and supply chains tighten, the incentives to cheat increase. Fraud is no longer the work of a few bad actors. It is, increasingly, an economic strategy.

And yet, here’s the uncomfortable truth: we rarely catch it ourselves.

We rely on the media.

Time and again, it is investigative journalism—not regulatory systems—that brings food fraud to light. A well-known example is CBC Marketplace, which revealed that chicken served by Subway contained far less chicken DNA than consumers were led to believe. The methodology sparked debate, but the broader issue remained: without that investigation, consumers would never have asked the question.

That should concern us.

A system that depends on journalists to expose fraud after the fact is not preventative—it’s reactive. And in many cases, far too late.

Canada’s food system is often ranked among the safest in the world, overseen by the Canadian Food Inspection Agency and supported by strong provincial frameworks. But these systems are primarily designed to ensure food safety—not to eliminate economic deception.

And that distinction matters.

Because food fraud is not just about money—it can become a public health issue. When undeclared ingredients enter the food supply—whether allergens, fillers, or contaminants—the risks extend far beyond wallets. Consumers can be exposed to substances they cannot tolerate, or worse, substances that were never meant to be consumed at all.

Still, when fraud is uncovered, the consequences often fail to match the crime.

Consider the case of Mucci Farms. In 2016, the company was fined more than $1.5 million after pleading guilty to mislabeling imported vegetables as “Product of Canada” for three years. It remains one of the largest food fraud penalties ever issued in this country.

The explanation? A “computer glitch.”

That, in itself, is telling.

In food fraud cases, accountability is often diluted—much like the products themselves. Rarely do companies fully assume responsibility. Instead, we hear about errors, misunderstandings, or system failures. The language is sanitized, the intent blurred.

But for consumers, the outcome is the same: they were misled.

Mucci Farms. Photo: Ri/Google

And so the question remains—are penalties truly acting as a deterrent, or simply the cost of doing business?

Globally, food fraud is estimated to cost between $10 billion and $40 billion annually. In Canada alone, a conservative estimate would place the figure between $1.5 and $2 billion each year.

And that’s just what we can approximate.

Fraud, by design, hides in plain sight. What we uncover—through inspections, seizures, or media exposés—is only a fraction of what actually occurs. In some categories, like seafood, mislabeling rates remain alarmingly high. Honey, olive oil, spices, premium produce—these are all vulnerable.

Maple syrup is simply the latest reminder. This is hardly the first time maple syrup fraud has occurred in Canada, but it is the first time it has been caught. Big difference.

What makes this case particularly telling is not just the alleged act, but how it may have occurred. By operating outside traditional distribution systems, safeguards can be bypassed. Not because the system failed—but because fraud adapted faster than oversight.

And it always does. The solution is not more bureaucracy. It is smarter enforcement. Better traceability. Stronger deterrence.

Technology can help—blockchain, advanced testing, real-time tracking—but tools alone won’t solve the problem. At its core, food fraud is driven by incentives. As long as the rewards outweigh the risks, it will persist.

Consumers are not powerless either. Price matters—but so does skepticism. If something feels too cheap to be true, it often is.

The maple syrup case will eventually fade from headlines. Investigations will conclude, responsibilities will be assigned, and the news cycle will move on.

But the real issue will remain.

Because this was never just about syrup.

It was about a system that too often reacts instead of prevents.

And a question we should be asking far more often: Do we actually know what we’re eating—or are we simply trusting that someone else checked?

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RCCSTORE26: Where the Industry’s Biggest Conversations Happen

Every year, Canada’s retail community comes together at RCC’s STORE Conference, and this year’s event reflects the full weight of the moment facing the industry. From economic headwinds to technological transformation, the agenda brings together the sector’s leading voices to examine what’s changing, what it means, and what retailers need to do about it.

The Economic Reality

The conference opens with a conversation between CIBC Deputy Chief Economist Benjamin Tal and RCC CEO Kim Furlong. As Tal examines the macroeconomic landscape shaping Canadian retail in 2026 — consumer confidence, interest rates, labour dynamics, and global pressures — he and Furlong will connect those forces directly to retail performance.

AI and the Evolving Customer Journey

Artificial intelligence is reshaping how Canadians discover, research, and buy and RCCSTORE26 reflects that reality across multiple sessions.

  • Technology and e-commerce executives from Groupe Dynamite (Dave Stephens, CTO) and Loblaws (Rohit Sriram, SVP, Ecommerce) discuss how AI is being integrated into the customer experience today.
  • Google Canada’s Eric Morris shares how leading retailers are using AI to drive smarter discovery and deeper engagement.
  • New research presented with Caddle and RCC puts Canadian consumer behaviour at the centre of the conversation, offering retailers actionable insight into how AI is already influencing purchase decisions.

The Future of Physical Retail

What brings a customer through the door — and keeps them coming back — remains one of retail’s most consequential questions.

  • Michaels CEO David Boone and SVP, Stores for Canada Derek Schweitzer discuss how North America’s leading specialty arts & crafts retailer is evolving its store environment to inspire customers and deepen connection.
  • Simons’ Chief Marketing and Digital Officer Frederick Lecoq and Holt Renfrew’s SVP of Product and Planning Carolyn Wright examine how legacy retail formats are being reimagined through elevated service, curated assortment, and the seamless integration of digital and physical channels.

Brand Building, Loyalty & Emotional Connection

In a fragmented, performance-driven environment, building lasting consumer relationships requires more than a campaign.

  • Three of Canada’s top marketing executives — Canadian Tire’s Irene Daley, Miele’s Ekaterina Dobrokhotova, and Reitmans’ Isabella Bonin — come together to examine how leading brands balance short-term performance with long-term equity, and what it takes to earn lasting loyalty in a market where consumers have never had more choices.
  • Staples Canada’s VP Marketing Debbie Lai joins author Jean-Pierre Lacroix to explore how emotional brand design drives loyalty at the moment of decision, before logic even enters the picture.

Canadian Retail, Front and Centre

STORE is built for Canada’s retail community. RCC advocacy updates, Quebec-specific programming and network, and on-the-ground perspectives and data anchor every conversation to the realities of running retail in this country. Whatever is happening in the economic or policy environment, this is the room where Canadian retailers work through it together.

RCCSTORE26 takes place June 2–3 in Toronto. This is not the year to sit it out.

Tickets are available now at storeconference.ca.

Partner content. To work with Retail Insider, contact Craig Patterson at craig@retail-insider.com

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Soft Start to 2026 Masks Resilient Consumer Spending in Canada

Gastown area in Vancouver. Photo: Cathay Pacific

January delivered a muted 1.8% YOY across Statistics Canada All Stores, a slow start to 2026. Discretionary momentum remains intact: All Stores less Automotive, Food, and Pharmacies rose 5.6% YOY, signalling that core, non-essential spend is still growing. The drag stems from timing and turbulence more than a sudden stop in demand.

Two forces dominated the month. First, January’s wave of post‑holiday returns was larger than usual. Omnisend (via Retail Insider) flagged sharp increases versus the average week in 2025; 39% in apparel, 19% in games, and 19% in pets and animals; pulling December enthusiasm back out of January receipts. Second, geopolitical instability and supply‑chain ambiguity continued from 2025 into 2026, prompting retailers to be cautious on inventory, pricing, and promotions.

Clothing and Accessories grew 5.8% YOY, a respectable result but well off the 11.0% YTD in 2025. The gap likely reflects the post-holiday return trend dampening net sales. There may have been some lift from last‑minute preparations for February’s Winter Olympics: Lululemon national‑team merchandise and cold‑weather performance wear saw heightened social media posts (“unbox my kit”), nudging demand in late January. However, pricing pushback and divisive design feedback may have tempered full‑price sell‑through, keeping promotional intensity elevated and limiting upside.

With the housing market, especially condos, under pressure, categories tied to furnishings, renovations, and sales continued to struggle. Furniture, Home Furnishings, Electronics and Appliance Stores fell −2.3% YOY; Building Material and Garden Equipment declined −2.9% YOY. These sectors are tightly coupled to transaction volumes, renovation confidence, and home equity effects: fewer moves mean fewer big‑ticket replacements; tighter budgets defer “nice‑to‑have” refreshes. The Bank of Canada’s hold at 2.25% in January offers some hope: rate stability can impact refinance math, but the pass‑through to retail goods typically lags. For now, shoppers are trading down, stretching replacement cycles, and prioritizing essential maintenance over discretionary projects.

Motor Vehicle and Parts Dealers declined −4.2% YOY, reflecting a rise of global conflict risks, tariff uncertainty, and consumer wait‑and‑see. While the immediate impact was likely small in January, shoppers (especially prospective EV buyers) are reacting to headlines about Chinese vehicles entering Canada under a new trade agreement. The initial 49,000 units at lower tariffs represent only ~3% of the market, but the signalling matters: buyers anticipating sharper price points may delay purchases to reassess total cost of ownership. If pricing pressure intensifies and CUSMA tensions evolve, the medium‑term mix and margin landscape could shift meaningfully.

As we move into spring, JCWG is thinking about:

  • What are the effects of GLP‑1s on retail spending, specifically food and beverage and fashion?
  • With a decline already occurring in alcohol, how will the new tax in Ontario drive these sales down further?
  • What is the actual impact on sales from the major increases in oil prices?
  • How are YOU preparing to adapt your supply chain to continued trade tensions?

Retail Sales by Product Category, Same Month Comparison

Sales for the Month of JanuaryJan-26Jan-25YOY
All Stores60,929,06359,827,0491.84%
Motor Vehicle and Parts Dealers15,116,97315,777,345-4.19%
Gasoline Stations5,794,6246,138,967-5.61%
All Stores Less Automotive40,017,46637,910,7375.56%
Food and Beverage Stores12,668,82412,119,6034.53%
Supermarkets and Other Grocery Stores*9,526,4019,013,1755.69%
Convenience Stores603,690612,553-1.45%
Specialty Food Stores825,283781,8035.56%
Beer, Wine and Liquor Stores1,713,4491,712,0730.08%
Health and Personal Care Stores6,193,8375,760,6147.52%
All Stores Less Automotive, Food, and Pharmacies21,154,80520,030,5205.61%
General Merchandise Stores8,363,8747,747,0837.96%
Furniture, Home Furnishings, Electronic and Appliance Stores3,313,3153,392,474-2.33%
Furniture Stores1,058,8901,093,853-3.20%
Home Furnishings Stores641,807641,0500.12%
Electronics and Appliance Stores1,612,6191,657,572-2.71%
Clothing and Accessories Stores2,896,5622,731,1446.06%
Clothing Stores2,288,3732,162,2905.83%
Shoe Stores268,704268,6390.02%
Jewellery, Luggage and Leather Goods Stores339,484300,21513.08%
Sporting Goods, Hobby, Book and Music Stores3,804,9763,300,35315.29%
Building Material and Garden Equipment2,776,0772,859,466-2.92%
Miscellaneous Store Retailers2,649,2602,209,77219.89%
Cannabis Retailers466,074418,32511.41%
Foodservices and Drinking Places7,718,2637,316,7245.49%

Retail Sales by Store Category, Year to Date Comparison

Year-to-Date Sales Ending JanuaryJan-26Jan-25YTD
All Stores60,929,06359,827,0491.84%
Motor Vehicle and Parts Dealers15,116,97315,777,345-4.19%
Gasoline Stations5,794,6246,138,967-5.61%
All Stores Less Automotive40,017,46637,910,7375.56%
Food and Beverage Stores12,668,82412,119,6034.53%
Supermarkets and Other Grocery Stores*9,526,4019,013,1755.69%
Convenience Stores603,690612,553-1.45%
Specialty Food Stores825,283781,8035.56%
Beer, Wine and Liquor Stores1,713,4491,712,0730.08%
Health and Personal Care Stores6,193,8375,760,6147.52%
All Stores Less Automotive, Food, and Pharmacies21,154,80520,030,5205.61%
General Merchandise Stores8,363,8747,747,0837.96%
Furniture, Home Furnishings, Electronic and Appliance Stores3,313,3153,392,474-2.33%
Furniture Stores1,058,8901,093,853-3.20%
Home Furnishings Stores641,807641,0500.12%
Electronics and Appliance Stores1,612,6191,657,572-2.71%
Clothing and Accessories Stores2,896,5622,731,1446.06%
Clothing Stores2,288,3732,162,2905.83%
Shoe Stores268,704268,6390.02%
Jewellery, Luggage and Leather Goods Stores339,484300,21513.08%
Sporting Goods, Hobby, Book and Music Stores3,804,9763,300,35315.29%
Building Material and Garden Equipment2,776,0772,859,466-2.92%
Miscellaneous Store Retailers2,649,2602,209,77219.89%
Cannabis Retailers466,074418,32511.41%
Foodservices and Drinking Places7,718,2637,316,7245.49%

Ecommerce Sales

Jan-26Jan-25
Ecommerce Sales, YTD3,894,9403,764,5433.46%
Ecommerce Sales, YOY3,894,940 3,764,5433.46%

Regional Sales, Year to Date Comparison

RegionYear-to-Date, 2026Year-to-Date, 2025YTD
British Columbia8,617,8447,936,1048.59%
Vancouver4,515,2684,326,3604.37%
Alberta8,203,1567,936,1043.37%
Prairies*3,988,1213,994,983-0.17%
Ontario22,517,75322,211,1421.38%
Toronto10,172,67510,084,9750.87%
Québec13,150,46012,818,7992.59%
Montréal6,495,0996,448,3510.72%
Atlantic Canada4,218,3514,186,2110.77%
Territories233,379225,6863.41%

NATIONAL RETAIL BULLETIN

Stay up to date with JCWG’s monthly analysis on U. S. and Canadian retail sales.

New headquarters for Calgary developer Truman includes well-known brands

Truman photo
Truman photo

Calgary developer Truman has moved into its new company headquarters in the West District of the city with several retail and hospitality brands also having a presence in the building. 

Those brands include well-known Calgary entities Alforno and Village Ice Cream. 

Alforno, named after the Italian word for “oven,” is the heart of Teatro Group’s baking program – serving fresh bread and pastries daily to its restaurants, as well as guests visiting in person or taking it to go. Inspired by owner Dario Berloni’s love for the relaxed elegance of Italian café culture, Alforno been around since 2015. Alforno says its goal is simple – to create everyday moments of delight through Italian-inspired coffee, handcrafted pastries, thoughtfully prepared food, and warm hospitality. 

Founded in 2012, Village Ice Cream is a beloved Calgary-based small business known for its artisanal, handcrafted ice cream made from the finest ingredients. With locations in Victoria Park, Britannia Plaza, Garrison Corner, Bridgeland, University District and now West District, Village Ice Cream continues to be a cherished destination for quality and community. 

“West District will be a true destination for Calgarians. As this community continues to grow, we wanted to make sure we brought together some of Calgary’s most beloved brands under one roof, to offer a downtown experience in West District,” said Tony Trutina, Truman’s COO.

Abby Woitas, the company’s Marketing Manager, said Truman’s HQ also includes Hula Poke (open), Rejuvenation, a dermatology clinic (summer 2026), House of Toli, a salon and spa (summer 2026), PULSE, a fitness studio (Summer 2026). 

Abby Woitas
Abby Woitas

On completion of West District, Woitas said the neighbourhood would encompass about 17 condo projects, one townhome development, 11 single family homes. The condo projects are a mix of for sale and rental. 

“The majority of the properties that are going to be located within West District are considered mixed-use buildings. There will be multi-family residences on the top and retail offerings on the first floor,” added Woitas.

“West District is a master-planned community, so it’s designed with walkability in mind. Having all these retailers accessible through sidewalks, even at the main floor of the building that you live in, really adds to that master plan.

“Having all these retailers so easily accessible and within walking distance gives you the retailers you’d find downtown that you wouldn’t normally be able to easily get to, located here in the southwest. It brings them to your doorstep.

“We’re trying to take a lot of the downtown energy and the downtown vibe from a retail perspective and bring that to the southwest, where it’s been lacking over the years.”

Truman photo
Truman photo

For more than 40 years, Truman has been an Alberta-based family-owned developer and builder, which has delivered thousands of new homes and more than two million square feet of retail, office and industrial space across the Calgary region. 

Besides continuing to build out West District, the company has plans to build JW and W Marriott (400 hotel rooms and 360 residences) across from Stampede Park,  Autograph Collection (320 rooms) on Stampede Park, Fairmont Hotel (225 hotel rooms and 100 branded residences).

It also has residential projects planned for the Beltline inner-city neighbourhood – Imperia (273 units, opening from 2027-2028), Lincoln (276 units, opening from 2027-2028), Gallery First & Tenth (120 units, opening 2027-2028).

And Truman will be building out the Princeton residential community in Rocky View County.

More from Retail Insider:

Truman photo
Truman photo