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Duty-Free Sector Urges Federal Action Amid Slump

Photo: Peace Bridge Duty Free

The Canadian duty-free sector crisis took centre stage on Parliament Hill this week as the Frontier Duty Free Association (FDFA) called on the federal government to implement urgent regulatory reforms. During a high-profile press conference held in Ottawa on March 25, 2026, and continuing into March 26, industry leaders warned that land border duty-free stores are facing a prolonged downturn that could lead to widespread closures.

Speaking at the event, Barbara Barrett, Executive Director of the FDFA, emphasized that the sector is experiencing a sustained slump in cross-border travel, which is directly impacting sales and long-term viability. The association framed the issue as a matter of fairness, arguing that Canadian operators face structural disadvantages compared to competitors just across the border in the United States.

Data presented at the conference highlighted the severity of the downturn. According to Statistics Canada figures cited by the FDFA, return trips from the United States fell by 22% year-over-year in January 2026, marking the thirteenth consecutive month of decline.

This drop in traffic has translated into significant financial strain. Some duty-free operators have reported revenue declines ranging from 60% to 80% since the onset of recent trade tensions and shifting travel patterns. The FDFA warned that approximately one-third of its 32 member stores could face permanent closure if conditions do not improve through 2026.

Industry Calls for Regulatory Reform and Financial Relief

At the core of the Canadian duty-free sector crisis is what the FDFA describes as an uneven regulatory environment. The association is advocating for several targeted changes, including tax adjustments to better align with U.S. competitors, recognition of duty-free sales as exports, and a reduction in administrative burdens such as complex labelling requirements.

“Land border duty-free stores have given the Department of Finance small regulatory changes that would allow the stores to survive. We are simply asking for action and for fairness with our only competitor, the United States,” said Barbara Barrett, Executive Director of the FDFA.

In addition, the association is seeking limited financial support measures, including repayable loans or a modest relief fund to help businesses navigate the current downturn. The industry has also raised concerns about rent structures, noting that many operators lease space from government entities or bridge authorities and are advocating for rent relief tied to sales performance.

Image: Peace Arch Duty Free

Trade Tensions and Declining Discretionary Travel

The broader economic backdrop has compounded the sector’s challenges. Ongoing Canada–U.S. trade friction has reduced discretionary travel, which is a key driver of duty-free sales. While commercial trucking volumes remain relatively stable, leisure travel has declined sharply as consumers respond to tariff uncertainty and heightened border scrutiny.

This shift has had a disproportionate impact on duty-free stores, which rely almost entirely on non-essential travel. The FDFA also pointed to what it described as mixed messaging from policymakers, noting that discouraging cross-border trips undermines a retail sector that is fundamentally export-oriented.

The press conference drew support from a coalition of mayors representing border municipalities, including Windsor, Sarnia, and Niagara Falls. These local leaders emphasized that duty-free stores serve as economic anchors in smaller communities where alternative employment opportunities may be limited.

“It’s not a ‘fat cat’ industry… if the industry fails across this country, some future government in the next five to ten years is going to have to reinvent it,” said Mike Bradley, Mayor of Sarnia.

Municipal leaders stressed that the decline in discretionary travel has removed a key customer base. Windsor Mayor Drew Dilkens noted that casual cross-border visitors, once a reliable source of demand, have largely disappeared.

Family-Owned Businesses Face Uncertain Future

Beyond the economic data, the Canadian duty-free sector crisis carries a significant human dimension. Many duty-free stores are family-owned businesses that have operated for multiple generations. The FDFA highlighted examples such as the Butler family, operators of the 1000 Islands Duty Free store, to underscore the potential loss of longstanding Canadian enterprises.

In several rural border communities, duty-free shops represent one of the largest local employers. Their closure would have ripple effects, reducing employment, tax revenue, and overall economic activity.

Export Classification Debate Gains Attention

A central issue raised during the conference is what the FDFA describes as an “export paradox.” While all duty-free goods are technically exports, since they must leave the country, various federal departments continue to treat these businesses as domestic retailers for certain regulatory purposes.

The association is calling for a ministerial directive to formally recognize duty-free operations as 100% export businesses across all relevant government agencies. Such recognition, they argue, would streamline compliance requirements and improve price competitiveness.

Sector Still Recovering from Pandemic Disruptions

The current downturn follows years of instability linked to pandemic-era border closures. Many duty-free operators entered 2026 still carrying debt from the 2020 to 2022 period, with some reporting sales levels remaining significantly below pre-pandemic benchmarks.

The closure of the Woodstock Duty Free Shop in late 2025 has become a focal point for the industry, illustrating the tangible risks facing long-established operators.

As the Canadian duty-free sector crisis deepens, industry leaders are positioning their requests as pragmatic economic measures rather than subsidies. The FDFA argues that targeted regulatory adjustments would represent a low-cost intervention with the potential to preserve jobs, sustain rural economies, and support export activity.

With mounting pressure from both industry stakeholders and municipal leaders, the federal government’s response in the coming months will be critical in determining the future of Canada’s land border duty-free sector.

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Peace Arch Duty Free Risks Closure as Border Traffic Plummets

Soul Smash Burgers Debuts in Mississauga

Photo: Soul Smash Burgers

A new burger concept has opened in Mississauga with a deliberately simple approach and ambitions that extend well beyond its first location. Soul Smash Burgers Mississauga is the latest venture from Shakir Al-Qanbar, founder and CEO of East Tea Can.

Located at 3115 Winston Churchill Blvd., Unit 2, beside the original East Tea Can, the fast-casual restaurant represents a more streamlined culinary expression for Al-Qanbar. While East Tea Can built its reputation on elaborate Middle Eastern mezze and tea culture, this new concept embraces restraint.

The first location officially opened in December, following strong anticipation in the community.

“We had a great launch in December,” said Al-Qanbar. “There’s always pressure with a new opening, but the response has been very encouraging. What’s especially rewarding is seeing customers come back.”

Photo: Soul Smash Burgers

A Deliberate Shift Toward Simplicity

In an era where many fast-casual restaurants expand menus to capture incremental sales, Soul Smash Burgers Mississauga takes the opposite approach. The menu is intentionally tight, anchored by two core burgers and one rotating feature.

“It’s different from a lot of competitors, but it’s also very straightforward,” Al-Qanbar explained. “Customers don’t have to overthink it. They walk in knowing exactly what they want.”

The Standard and The Core form the backbone of the menu, while the rotating “No. 1” burger introduces seasonal experimentation. The current feature, an Oklahoma-style smash burger with thinly sliced onions pressed into the beef, will be replaced in late March with a new creation.

“The first two burgers will always stay,” he said. “The third option gives us room to explore and introduce new ideas without overcomplicating the menu.”

The disciplined structure allows the kitchen to operate with just over 10 core ingredients, reinforcing quality control and freshness. The restaurant shares infrastructure with East Tea Can, leveraging an established central kitchen to support efficiency.

Photo: Soul Smash Burgers

Fresh AAA Beef, Ground In-House

Quality sourcing sits at the center of the brand’s positioning. The restaurant uses a minimum of AAA Canadian beef, ground fresh in-store twice daily.

“We use AAA beef at minimum, sometimes higher,” said Al-Qanbar. “Everything is ground in-house, and we grind fresh twice a day. That’s non-negotiable for us.”

While the team initially worked with a single supplier, sourcing has become more flexible to accommodate seasonal availability and market conditions, while maintaining grade standards.

“In Ontario, supply isn’t an issue,” he noted. “Pricing can fluctuate, but so far it’s been within a normal range. We’ve been fortunate.”

The streamlined ingredient list also enables closer oversight of product quality.

“We keep our inventory intentionally short,” he said. “When you’re only managing about 10 core ingredients, it’s much easier to maintain freshness and consistency.”

Even the bun required rigorous testing.

“We tested 18 different brioche buns before choosing this one,” Al-Qanbar said. “We wanted something authentic and balanced. It had to complement the beef, not overpower it.”

Customer feedback has been equally meticulous. Guests have commented on everything from pickle texture to small design details.

“It surprised me how much people notice,” he admitted. “But I actually appreciate that. When customers care about the details, it pushes us to improve.”

In response to demand, the restaurant recently introduced a gluten-free brioche option, and plant-based patties are available as substitutions.

Early Traction and Weekend Lineups

Seasonality has played a role in early performance. January and February were predictably softer months, yet overall momentum remains strong. Dinner service, particularly on weekends, has emerged as a clear driver.

“Friday and Saturday nights are very busy,” said Al-Qanbar. “Dinner service is where we really see the energy. We still get lineups, and that’s always encouraging.”

Lunch business has been steady, with expectations that warmer weather will drive additional traffic as the community becomes more active.

The concept’s atmosphere also contributes to its positioning. Music is carefully curated, and the space is designed to keep focus on the food and overall experience.

Measured Expansion Ahead

Although Soul Smash Burgers Mississauga was conceived as a scalable, multi-unit concept, Al-Qanbar is taking a disciplined approach to growth.

“Expansion is definitely in the plan,” he said. “But it’s too early to move quickly. We want to give this location time to prove itself. By the end of summer, we’ll have a much clearer understanding of the concept’s strengths and where we can improve.”

Operational consistency is the priority.

“Opening stores is easier than running them properly,” he said. “Consistency matters more than the number of locations.”

That philosophy reflects experience gained from building East Tea Can into a recognized destination in Mississauga. Al-Qanbar is also preparing to launch a separate fast-casual Middle Eastern concept positioned as a more express version of East Tea Can, slated for late this year or early next.

“It will be very different from burgers,” he said. “Think of it as a faster, more accessible format.”

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RONA expands partnership with AutoShack, launching shop in shop concept across 12 Ontario stores

RONA inc., one of Canada’s leading home improvement retailers, operating and servicing over 425 corporate and affiliated stores, says it is pursuing its partnership with AutoShack to introduce Shop in Shop locations in 12 stores across the Greater Toronto and Ottawa regions by this summer.

Following a successful pilot program, this expansion marks the next phase of collaboration between the two companies, bringing AutoShack’s automotive parts into a significantly expanded retail footprint. Previously available primarily online and at its flagship retail location in Kanata, AutoShack products will now be accessible in-store to a wider audience. Each location will be operated by AutoShack staff and will provide support to help shoppers identify the right parts for their vehicles, said RONA.

Each Shop in Shop will feature a curated assortment of AutoShack’s most in-demand products, with access to a broader extended assortment available for in-store ordering and pickup. This model reflects AutoShack’s continued evolution into an omnichannel retailer, improving accessibility for both online and in-store purchasing, said the retailer.

Doug Young
Doug Young

“We are thrilled to launch the AutoShack Shop in Shop in our stores. Our partnership with AutoShack is another example of RONA’s commitment to delivering greater value to both our PRO and DIY customers. Given the strong alignment between our customer bases, the results of our pilot, and our dedication to providing better value, this partnership is a natural fit,” said Doug Young, Chief Merchandising Officer at RONA inc.

“This partnership represents a major milestone in AutoShack’s evolution into a true omnichannel retailer,” said Gary Calagoure, President at AutoShack. “By bringing our products into RONA stores, we’re making it even easier for customers to access the quality, value, and convenience they expect from us.”

Gary Calagoure
Gary Calagoure

RONA said the rollout will begin with the grand opening at RONA+ Golden Mile, followed by additional locations opening progressively across Ontario in the coming months, including locations in Maple, Whitby, Hamilton, London, Windsor, and the Ottawa region.

RONA inc. is one of Canada’s leading home improvement retailers, headquartered in Boucherville, Quebec with 425 corporate and affiliated dealer stores under the RONA+ and RONA banners.

AutoShack is a Canadian-based automotive parts retailer with a strong foundation in direct-to-consumer e-commerce, serving customers across North America. It has a 250,000-square-foot distribution centre and access to over one million parts.

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RCC Honours Browns Shoes CEO with Lifetime Achievement

Michael Brownstein Recipient of the Excellence in Retailing Lifetime Achievement Award (CNW Group/Retail Council of Canada)

The Retail Council of Canada has named Michael Brownstein, CEO of Browns Shoes, as the recipient of the Lifetime Achievement Award at the 2026 Excellence in Retailing Awards. The recognition highlights Brownstein’s more than five decades of leadership in Canadian retail and his long-standing contributions to both business and community.

The award is presented annually to a senior executive who has demonstrated sustained business success and community service over at least 25 consecutive years in retail. According to the announcement, Brownstein’s career reflects a combination of commercial achievement and industry leadership that has helped shape the Canadian retail landscape.

Five Decades of Growth and Leadership

Brownstein joined Browns in 1973 after graduating from McGill University and later became President in 1998. Over the following 25 years, he led the transformation of the Montreal-based company into a national retailer with more than 70 locations across Canada.

Under his leadership, Browns expanded beyond its regional roots to become one of North America’s largest independent footwear retailers. The company also launched its sister banner B2, which now operates nine locations nationwide.

The business has positioned itself as a destination for footwear, with a focus on customer service, store design, and a curated assortment aligned with global fashion trends. The press release notes that Brownstein has built strong partnerships with international brands, contributing to the company’s reputation within the global footwear industry.

Browns Shoes at Yorkdale Shopping Centre (Image: Browns)

Industry Recognition and Global Impact

Brownstein’s influence extends beyond Canada. In 1998, he became the first person outside of Italy to receive the MICAM Award, one of the footwear industry’s highest honours.

His contributions also include mentorship and education. Brownstein has remained actively involved with the McGill Desautels Faculty of Management, where he regularly shares insights with students pursuing careers in business and retail.

Kim Furlong, President and CEO of the Retail Council of Canada, stated in the release that Brownstein’s career reflects “more than five decades of retail excellence” built on integrity, mentorship, and community commitment.

B2 Shoes at Montreal Eaton Centre (Image: Browns Shoes)

Recognition at RCCSTORE26

The award will be presented during the Excellence in Retailing Awards Gala, which takes place as part of RCCSTORE26, scheduled for June 2 to 3, 2026. The conference is expected to feature more than 75 speakers and attract retail leaders from across North America.

The Lifetime Achievement Award remains one of the highest honours in Canadian retail. Previous recipients include François Roberge of la Vie en Rose, Walter Lamothe of Bentley, and Roots co-founders Michael Budman and Don Green.

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No Frills unveils a new look in Komoka, Ontario

New concept No Frills store in Komoka. Image: Loblaw Companies

No Frills, one of Canada’s leading hard-discount grocery retailer under the Loblaw Companies Limited umbrella, has opened Komoka’s first No Frills, located at 370 Crestview Drive.

The company said the new store is the beginning of an evolution for No Frills.

This opening of Mike & Grace’s No Frills introduces a new look to the community, featuring an innovative hybrid timber and steel design that creates a warmer and more inviting atmosphere, offering a fresh take on the traditional warehouse feel. Although the store has a distinct new design, customers can continue to rely on the same great value, quality products, and everyday low prices they know from
No Frills, said the company.

Melanie Singh
Melanie Singh

“We are incredibly proud to open the first of our newly designed No Frills stores right here in Komoka,” said Melanie Singh, President, Hard Discount, Loblaw Companies Limited. “This new format represents a step forward, with a more modern and accessible store design while maintaining the same everyday low prices customers have always trusted.”

In a LinkedIn post, Per Bank, President and CEO of Loblaw Companies Limited, which operates the No Frills brand, said from construction site to community store what a difference three weeks make.

“The same store we walked through just weeks ago with teams working around the clock, details still coming together is now a fully finished No Frills, ready to serve customers from day one. And what a transformation,” he said.

Per Bank
Per Bank

“From the outside, a fresh, modern look that stands out in the community. On the inside, exactly what matters most: a discount store filled with fresh, high-quality groceries at great prices. This is what great retail execution looks like, turning plans into reality, and hard work into something customers can experience every single day.

“I’m incredibly proud of the teams who made this happen. Opening a store is never simple but when you see the finished result and the first customers walking through the doors, it’s all worth it.”

Loblaw is Canada’s food and pharmacy leader, and the nation’s largest retailer. With more than 2,800 locations, Loblaw, its franchisees and Associate-owners employ more than 220,000 full- and part-time employees, making it one of Canada’s largest private sector employers.

New concept No Frills store in Komoka. Image: Loblaw Companies

It has more than 1,100 grocery stores that span the value spectrum from discount to specialty; full-service pharmacies at nearly 1,400 Shoppers Drug Mart and Pharmaprix locations and in close to 500 grocery stores; PC Financial services; Joe Fresh fashion and family apparel; and four of Canada’s top-consumer brands in Life Brand, Farmer’s MarketT, no name and President’s Choice.

New concept No Frills store in Komoka. Image: Loblaw Companies
New concept No Frills store in Komoka. Image: Loblaw Companies
New concept No Frills store in Komoka. Image: Loblaw Companies

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Daily Synopsis: Mar 26, 2026

Today’s Retail Insider articles are listed below, followed by Canadian Retail News From Around the Web. Coverage highlights Elm-Ledbury’s curated retail arcade concept enhancing Toronto’s residential spaces, the complete retail availability squeeze in Ossington and Leslieville, and Healthy Planet’s pivot toward micro meals and cleaner snacks. Also featured is Egg Club’s bold breakfast QSR expansion plan. These developments illustrate evolving urban retail strategies and shifting consumer preferences in food and convenience.

 

🗞️ The Day’s Retail Insider Article List

 

🌐 Canadian Retail News From Around the Web

From Chaos to Control: UPS Capital Report Highlights How Merchants Can Win the Last-Mile Battle

Global retail eCommerce sales are projected to surpass $4.3 trillion in 2025. As the industry continues its rapid expansion, merchants face increasing pressure to deliver faster, more efficiently, and with greater transparency—all while keeping costs in check. 

However, many are struggling to keep pace with these mounting last-mile delivery expectations. An overwhelming 85% of merchants recently surveyed say that demand for faster delivery has impacted their ability to maintain control over last mile logistics, with 42% citing major disruptions. 

The Taking Back Control:

How Merchants Can Win the Last-Mile Battle report, commissioned by UPS Capital, delves into this evolving landscape. Drawing insights from 500 eCommerce merchants and 1,000 U.S. consumers, the report examines how last-mile delivery has shifted over the past few years and what merchants need to do to regain control.

Rising Consumer Expectations for Speed and Control

Speed has become the leading factor influencing where consumers shop. Nearly a third (31%) of consumers surveyed rank fast delivery as their top priority—outpacing both cost and product selection. This demand is even more pronounced among younger consumers: 51% of Gen Z respondents prioritize quick shipping, compared to only 15% of Baby Boomers.

Personalization is also key. Nearly half (44%) of shoppers surveyed want the ability to customize their shipping preferences, and 84% say they’re more likely to buy from merchants that offer personalized delivery options.

The Brand Risk of Shipping Issues

An overwhelming 98% of surveyed merchants agree that delivery experience impacts brand reputation, with 58% ranking it among the most critical factors. This makes managing consumer’s last-mile frustrations essential as delivery issues can heavily influence purchasing decisions.

Consumers’ Biggest Frustrations in Last-Mile Delivery:

  • 38% – Late or missed deliveries 
  • 37% – Package left in unsafe locations
  • 34% – Lack of real-time tracking or updates 

Nearly two-thirds (61%) of consumers surveyed check reviews before buying, with younger generations even more cautious: 74% of Gen Z and 73% of Millennial respondents routinely research retailer reliability before hitting “buy.”

If a brand fails to resolve a shipping issue, a quarter (25%) of surveyed consumers hesitate to shop with them again, and nearly 44% of Gen Z respondents demand issue resolution before considering a repeat purchase. 

Consumers Not Sold on Social Commerce

The rise of social commerce—shopping directly through platforms like Instagram, TikTok, and Facebook—is transforming eCommerce. However, trust remains a significant barrier to widespread adoption.

Only 19% of surveyed shoppers trust social media storefronts for deliveries, and 39% have never attempted a social commerce purchase at all.

While younger consumers are more open to the trend, confidence issues persist across generations. Millennial (30%) and Gen Z (25%) respondents express the highest confidence in social storefronts, but 70% of surveyed Boomers have avoided social commerce entirely.

Take Back Control of the Last Mile

Delivery mishaps—whether from theft, damage, or delays—now affect more than just a merchant’s bottom line. They directly influence brand trust, customer satisfaction, and long-term loyalty. To stay competitive, merchants must prioritize innovation, transparency, and last-mile reliability to not just survive but thrive in the evolving eCommerce landscape.

Solutions like UPS Capital’s InsureShield® Shipping Insurance help merchants mitigate last-mile risks, ensuring they can deliver with confidence from cart to customer doorstep.

For more data and insights on how to take back control of the last mile, get the full report.

*We are licensed as an insurance broker in Ontario only and are not yet offering any services or products in other provinces, including Québec. You can find the complete insurance disclosure here: Product Disclosure.

If you would like us to let you know when we are licensed in your province, then send us an email via insureshieldca@ups.com, and we will get back to you.

Insurance coverage is underwritten by a Canadian licensed insurance company and issued through UPS Capital Canada Insurance Brokers, Limited (“UPS Capital Insurance Brokers”) – an indirect wholly-owned subsidiary of UPS Capital Corporation (“UPS Capital”). The insurance company and UPS Capital Insurance Brokers reserve the right to change or cancel the program at any time. Insurance coverage is governed by the terms and conditions, including the limitations and exclusions, set forth in the applicable insurance policy (the “Policy”). This information does not in any way alter or amend the terms or conditions, including the limitations or exclusions, of the Policy, and is intended only as a brief summary. Insurance coverage is not available in all jurisdictions. UPS Capital Insurance Brokers only issues policies of a single insurer in Canada, and receives commission on sales of insurance. An affiliate of UPS Capital Insurance Brokers reinsures a material portion of the risk insured by this insurance policy and the UPS Capital group therefore has a financial interest in the insurance program. You are not required to purchase insurance from UPS Capital Insurance Brokers and have the right to seek insurance elsewhere. In particular, your ability to ship using United Parcel Service Canada Ltd. or its affiliates is not conditional on your purchase of insurance from UPS Capital Insurance Brokers.

Payroll employment declines in retail trade: Statistics Canada

Vitaly Gariev photo
Vitaly Gariev photo

Payroll employment in retail trade decreased by 6,600 (-0.3%) in January, partially offsetting the gain in December (+4,700; +0.2%). On a year-over-year basis, payroll employment in the sector was down by 29,900 (-1.5%) in January, reported Statistics Canada on Thursday.

The year-over-year payroll employment decline in retail trade in January was led by clothing and clothing accessories retailers (-8,400; -5.0%), grocery and convenience retailers (-7,700; -1.8%) and department stores (-7,100; -7.2%). These losses were partially offset by gains warehouse clubs, supercentres, and other general merchandise retailers (+3,200; +1.9%) and health and personal care retailers (+1,600; +0.7%), said the federal agency.

“In January, job vacancies were little changed across all sectors except for retail trade (+4,900; +10.5%). The monthly increase in job vacancies in retail trade was the first since July 2025. Despite the increase in the month, the number of vacancies in the sector in January 2026 was little changed compared with a year earlier,” said Statistics Canada.

The job vacancy rate corresponds to the number of vacant positions as a proportion of total labour demand.

On a year-over-year basis, job vacancies in January were down in five sectors and up in one. The largest year-over-year decreases were reported for health care and social assistance (-16,900; -15.4%), accommodation and food services (-8,300; -12.3%) and administrative and support, waste management and remediation services (-4,100; -14.5%). The only sector to report a year-over-year increase in job vacancies was finance and insurance (+2,100; +14.3%), it said.

Overall, the number of employees  receiving pay and benefits from their employer—measured as “payroll employment” in the Survey of Employment, Payrolls and Hours—increased by 45,600 (+0.2%) in January following a decrease of 10,600 (-0.1%) in December. On a year-over-year basis, payroll employment was up by 33,500 (+0.2%) in January 2026, according to the report.

In January, monthly payroll employment increases were recorded in 9 out of 20 sectors, led by educational services (+20,000; +1.4%), followed by construction (+8,100; +0.7%), finance and insurance (+6,600; +0.8%) and health care and social assistance (+3,700; +0.1%). Monthly declines in January were concentrated in retail trade (-6,600; -0.3%), it said.

Meanwhile, in January, there were 492,400 vacant positions in Canada, little changed from December, when an increase of 23,700 (+4.9%) was recorded. On a year-over-year basis, job vacancies were down by 35,100 (-6.7%) in January 2026, added Statistics Canada.

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Foodservices and drinking places sales increase: Statistics Canada

cottonbro studio photo
cottonbro studio photo

Total sales in the food services and drinking places subsector increased 1.3% in January to $8.7 billion, according to a report released Thursday by Statistics Canada.

Non-seasonally adjusted prices for food purchased from restaurants were up 12.3% in January when compared with January 2025. Unadjusted prices for alcoholic beverages served in licensed establishments increased 9.0% over the same period. These were particularly large increases in the year-over-year Consumer Price Index caused by the temporary GST/HST break in effect at the start of 2025, which lowered the prices consumers paid for food and some alcoholic beverages at restaurants, said the federal agency.

In January, the largest increase in sales came from special food services (+8.5%), followed by limited-service eating places (+1.1%). Higher sales were also observed in full-service restaurants (+0.2%) and drinking places (+1.4%). Year-over-year increases were observed at full-service restaurants (+7.7%), special food services (+11.6%) and limited-service eating places (+1.6%), whereas sales at drinking places (-0.7%) declined, said Statistics Canada.

It said sales increased in every province in January, largely led by Alberta (+3.1%), British Columbia (+1.9%), and Quebec (+1.3%).

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Elm-Ledbury Retail Vision Takes Shape in Toronto

Elm — Ledbury Toronto Source: fitzrovia.ca

Toronto’s Elm-Ledbury, a rental community by Fitzrovia, is emerging as more than a high-end rental address. The project’s retail component, known as The Mews, is being positioned as a meticulously curated urban destination in the Garden District, with boutique commercial spaces designed to serve both residents and the surrounding downtown neighbourhood. For Fitzrovia, the goal is clear: create a pedestrian-first retail environment that strengthens the residential experience above while helping shape a rapidly evolving part of the city.

Located near Queen and Church Streets, Elm-Ledbury consists of two rental towers with 542 suites and a public retail arcade that links Mutual and Dalhousie Streets. Rather than defaulting to conventional service tenants or large-format chains, Fitzrovia says it is pursuing operators that add character, convenience, and long-term value to the community. That strategy is already visible in the tenant mix, and there is more to come as leasing continues.

Vanessa Lynch, Sales Representative at DWSV Realty, said the retail at Elm-Ledbury was intentionally planned as part of the development from the outset.

“The Mews at Elm-Ledbury was designed to complement the architecture and the caliber of the residential offering,” she said. “The units are boutique in scale rather than oversized boxes, which creates the opportunity to curate experiential retail instead of more commodity-style uses.”

Elm — Ledbury
Toronto Source: fitzrovia.ca

A European-Inspired Arcade in Downtown Toronto

At the heart of the project is The Mews, a cobblestone-lined pedestrian arcade with lush landscaping and brick-lined walkways that cut through the base of the development. Designed as a public-facing passage and gathering place, the space offers a more intimate and design-driven retail setting than a typical row of ground-floor storefronts.

Lynch described the atmosphere in visual terms. “It feels like you’re in Europe when you walk down the corridor where the retail units are,” she said.

The design intent matters. Elm-Ledbury is targeting residents who are drawn to a higher level of service, amenities, and finishes, and the retail is meant to reflect that positioning.

Prospective commercial tenants are even shown the residential amenities during tours to help them understand the audience they would be serving. Lynch said this approach helps retailers see “the type of community and residence that Fitzrovia is attracting” and how their businesses could fit into the overall environment.

That integration between residential and retail is central to Fitzrovia’s broader model.

Brandon Isenberg, Director of Retail Leasing at Fitzrovia, said the company’s leasing philosophy goes beyond simply filling space.

“The vision for our retail is to secure unique, amenity-driven concepts,” he said. “At the end of the day, it’s about giving people more reasons to want to live in our buildings.”

Elm — Ledbury
Toronto Source: fitzrovia.ca

Retail Designed Around the Resident Experience

The Elm-Ledbury retail strategy reflects a wider approach Fitzrovia is applying across its portfolio. Isenberg said the company is less interested in pursuing the most conventional or highest-covenant deals that many landlords consider.

“We’re not solely focused on securing the highest covenant tenants or the highest rents,” he said. “Those factors matter, but we’re more interested in curating uses beyond traditional retail such as banks and pharmacies. We believe this approach is thoughtful and adds the most value for our residents.”

Instead, the company is focusing on food and beverage, boutique fitness, light grocery, services, and other operators that can enhance daily life for residents while also drawing visitors from the surrounding neighbourhood. Isenberg said the goal is to build a tenant mix that feels cohesive and complementary.

“I want to make sure there isn’t overlap in uses and that residents and the surrounding community have a range of options,” he said. “Food and beverage will be a major component here, along with service-oriented businesses.”

Existing Tenants Begin to Animate The Mews

Several tenants are already operating or preparing to open at Elm-Ledbury, helping establish the tone for the retail arcade.

Among the anchors is 10 DEAN, Fitzrovia’s in-house third-wave café and cocktail concept. Lynch described it as a strong social draw.

“Anytime you go in there, it’s busy,” she said. “You see people in suits and others more casual. People are having coffee, meeting friends, or working on their laptops.”

Bloomsbury Academy, a Montessori-inspired early childhood education centre, is another major component of the community. The concept reflects Fitzrovia’s focus on addressing everyday lifestyle needs within its communities. Isenberg said the offering is particularly valuable for young families living downtown.

“It makes the morning rush and evening pickup much easier for parents,” he said.

Rendezvous Barbershop is also open and, according to Lynch, “is doing very, very well.” Isenberg described it as a strong example of the kind of operator Fitzrovia wants in its buildings: design-conscious, useful, and community-oriented. Additional food concepts are also joining the mix. SOI Thaifoon, a local Thai restaurant with locations across the GTA, including Waterworks Food Hall, is expected to open shortly, while FAMO Sandwich Creations, which Isenberg described as a local east-end operator, is slated to open in June.

Together, these tenants help illustrate the type of environment Fitzrovia is building, one rooted in amenity retail that benefits the surrounding community rather than transactional convenience.

Elm — Ledbury
Toronto Source: fitzrovia.ca

Two Retail Opportunities Remain Available

For prospective tenants, Elm-Ledbury currently offers two notable leasing opportunities.

The most significant space, a flagship restaurant unit of about 2,700 square feet, is currently under negotiation with a full-service food and beverage operator, with an announcement expected in the near future. Lynch said the unit was “intentionally designed for restaurant use” and includes infrastructure that is increasingly rare in new downtown developments. She pointed to 17-foot ceilings, floor-to-ceiling windows, a gas line, 400-amp, 600-volt power, shipping and receiving access, and a 600-square-foot wraparound patio.

The space also connects internally to the residential lobby, allowing the approximately 1,000+ residents above to access it year-round without going outside. Lynch said that level of planning gives the unit a real competitive advantage. “That foresight was built in from day one, so it allows a full-service restaurant operator to execute properly and not have a compromised version. It’s really a true flagship scale opportunity in a dense urban setting with strong visibility.”

Isenberg echoed that sentiment, describing it as “our flagship retail space” with “lots of natural light” and exposure onto Queen Street.

With the flagship restaurant space now under negotiation, two retail units remain available, approximately 1,400 square feet and 800 square feet in size. The larger unit was previously occupied by Aisle 24, an automated convenience concept that has since closed.

“We’ve had interest from various health and wellness concepts for this unit, uses that we really like as an addition to the tenant mix here,” said Isenberg.

Fitzrovia is seeking small-format operators that align with the project’s curated, amenity-focused retail vision.

A Neighbourhood in Transition

The leasing story at Elm-Ledbury is also tied closely to what is happening in the surrounding district. The area around Queen Street East, Church Street, Mutual Street, and Dalhousie Street is seeing sustained residential intensification and new investment, which is beginning to reshape both foot traffic and retail potential.

Lynch said the pocket is “undergoing significant transformation” and shifting toward a “more lifestyle-oriented mixed-use neighbourhood.” She cited strong pedestrian traffic, a large and growing nearby population, proximity to Toronto Metropolitan University, and easy access to the Financial District, St. Michael’s Hospital, CF Toronto Eaton Centre, and St. Lawrence Market.

According to figures shared during the interview, about 36,000 people live within 500 metres of the project, with population growth of about 20 percent projected over the next five years. That helps explain why Fitzrovia sees long-term promise in taking a more selective leasing approach rather than rushing to backfill vacant space.

The neighbourhood is also receiving hospitality investment. An AC Hotel by Marriott is planned nearby, adding another layer of confidence to the area’s evolution. Lynch said the hotel announcement is meaningful because “hotels don’t choose locations lightly. They really rely on strong demand drivers, safety improvements, and future growth forecasts.”

Retail as a Competitive Advantage for Rental Housing

Elm-Ledbury also reflects a broader shift in purpose-built rental development, where curated retail and in-house lifestyle brands are being used as differentiators. Fitzrovia already operates 10 DEAN and Bloomsbury Academy within its communities, and Isenberg said those businesses are part of a wider effort to create a high-service living environment.

“Everything comes back to the resident experience,” said Isenberg. “That means delivering an exceptionally high level of service and real, tangible benefits. Our residents get exclusive discounts at 10 DEAN and reduced tuition at Bloomsbury Academy.”

That philosophy extends to the community’s amenity package, which includes an official Toronto Raptors branded basketball court, a commercial-grade gym, ski and snowboard and Formula 1 simulators, penthouse rooftop lounges, and two penthouse pools with cabanas. These features make the community feel closer to a hospitality offering than a standard rental building. Retail at grade is meant to reinforce that identity rather than dilute it.

In that sense, Elm-Ledbury’s retail component is as much about placemaking as it is about leasing. The storefronts are intended to help animate the public realm, support the daily needs of residents, and create a destination in a part of downtown that is rapidly evolving.

Curated Leasing Over Quick Leasing

Perhaps the clearest message from both Lynch and Isenberg is that Fitzrovia is not in a rush to lease for the sake of leasing. The company believes the long-term success of the retail arcade depends on choosing the right mix.

“We’re taking the same approach across all of our projects, including Sloane, our three-tower development across from Yorkdale where we are marketing approximately 5,000 square feet of retail, and Marlow, our master-planned community with Hazelview, where about 45,000 square feet of retail is expected to deliver in Q2 and Q3 this year,” said Isenberg.

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